What's New in McAfee VirusScan for Windows 9x v3.1.8 (3105)
Copyright (c) 1994-1998 by Network Associates, Inc.
and its Affiliated Companies. All Rights Reserved.
Thank you for using McAfee VirusScan for Windows 9x. This
What's New file contains important information regarding the
current version of this product. Network Associates strongly
recommends that you read the entire document.
Network Associates welcomes your comments and suggestions.
Please use the information provided in this file to contact
us.
___________________
WHAT'S IN THIS FILE
- New Features
- Known Issues
- Installation
- Documentation
- Frequently Asked Questions
- Contacting Network Associates
____________
NEW FEATURES
1. This version of VirusScan includes improved detection
and cleaning for Microsoft Excel files infected with
the Laroux virus.
2. The new AutoUpdate feature (corporate version only)
allows you to configure VirusScan so that it
effortlessly updates .DAT files and upgrades the
entire product. VirusScan can update your .DAT files
and upgrade itself automatically or at intervals you
choose, either from a particular FTP site or from a
computer on your network that you specify with a UNC
pathname. VirusScan even supports proxy servers.
Note: VirusScan comes preconfigured with a default
AutoUpdate FTP site. You can change this site to one
you choose or, for most of your client applications,
to a particular server on your network. Network
Associates recommends that you AutoUpdate one copy of
VirusScan from a server on your network, then use that
server to distribute updates to your client machines.
This method guarantees you faster rollout. You must
restart each machine you have updated in order to
use the new .DAT files.
3. VirusScan's on-access and on-demand scanners include
full support for floppy disk scanning on LS-120 drives.
4. VirusScan and VShield can now send Desktop Management
Interface (DMI) alerts to desktop or network management
applications that support the DMI standard. This
capability supplements each program's existing alert
options.
5. VirusScan scans files compressed in most of the popular
file formats available on the PC platform. When it
detects an infection in a file compressed in the ZIP,
LHA, or UUencode format, VirusScan can clean, delete,
or move the file. VirusScan cannot clean, delete, or
move an infected file compressed in .CAB or in ZIP-SFX
format, which might include an Authenticode certification.
Network Associates recommends that you first decompress
files encoded in either of these formats before running
a VirusScan clean operation on them.
6. VirusScan features improved technology for detecting
polymorphic viruses. This new technology uses the file
POLYSCAN.DAT, which replaces the file MCALYZE.DAT.
7. VirusScan scans files embedded within Microsoft Office
files, including Microsoft Word and Microsoft Excel
files.
8. VirusScan can detect macro virus infections in
password-protected Microsoft Word 97 files in all
languages that Word supports.
9. If an infecting virus plants its own password in a
password-protected Word 97 file, VirusScan cleans
the file and removes the password that the virus
planted. If, on the other hand, the infecting virus
cannot plant its own password, VirusScan cleans the
password-protected Word 97 file without disturbing
its user-assigned password.
* NEW VIRUSES DETECTED *
The 3105 .DAT files included with this release of VirusScan
detect the following 67 new viruses:
APPDER.R
APPDER.T
AREF.670
AREF.890
BOOTEXE.451/452
BOOTEXE.451/452 (BOOT)
BW.1287
CAP.ET
CONCEPT.CH
CONCEPT.CI
COKEBOTTLE TROJAN
CROC.1592 [EXE]
CROC.1592
DIVINA.R
DZT.I
HYBRID.N
IRAQ.7299
IVP.597
KEYPRESS-B
KILLLUF.C
MUCK.AT
MUCK.AU
MUCK.AV
MUCK.AW1
MUCK.AX
MUCK.AY
MUCK.AZ
MUCK.BA
MUCK.BB
MUCK.BC
MUCK.BD
MUCK.C
NEON_TROJAN
NICEDAY.S
NICEDAY.T
NICEDAY.U
NICEDAY.V
NIKNAT.H
NOP.U:DE
NOP.V:DE
NOP.W:DE
NPAD.GW
NPAD.GX
NPAD.GY
NPAD.GZ
NRLG.960.C
ODOURE
ORDURE
SAFWAN.B
SCHUMANN.M
SHOWOFF.CX
SHOWOFF.CY
SHOWOFF.CZ
SHOWOFF.DA
SHOWOFF.DB
SWLABS.L
TEMPLE.N
TEMPLE.O
W32.JERK.NT98
W32.LOREZ.1
W32.VIROGEN.YURN
WAZZU.DX
WAZZU.DY
WAZZU.DZ
WAZZU.EI
XM/LAROUX.CM
XM/LAROUX.CR
* NEW VIRUSES CLEANED *
The 3105 .DAT files clean these 62 new viruses:
APPDER.R
APPDER.T
ATTACH.A
BAD.A
BOOTEXE.451/452 (FILE)
CAP.ET
CONCEPT.CH
CONCEPT.CI
DIVINA.R
DZT.I
DUDE.A
ELOHIM.A
HYBRID.N
INEXIST.B
IVP.803.B
LAMP.558
MENTAL.A
KILLLUF.C
MUCK.AT
MUCK.AU
MUCK.AV
MUCK.AW1
MUCK.AX
MUCK.AY
MUCK.AZ
MUCK.BA
MUCK.BB
MUCK.BC
MUCK.BD
NICEDAY.S
NICEDAY.T
NICEDAY.U
NICEDAY.V
NIKNAT.H
NIGHTSHADE.C
NJ-DLK1.N
NOP.U:DE
NOP.V:DE
NOP.W:DE
NPAD.GW
NPAD.GX
NPAD.GY
NPAD.GZ
RAADIOGA.1000
RUL.OW
SAFWAN.B
SCHUMANN.M
SCHUMANN.P
SHOWOFF.CX
SHOWOFF.CY
SHOWOFF.CZ
SHOWOFF.DA
SHOWOFF.DB
SWLABS.L
TEMPLE.N
TEMPLE.O
WAZZU.DX
WAZZU.DY
WAZZU.DZ
WAZZU.EI
XM/EXTRAS
XM/LAROUX.CV
____________
KNOWN ISSUES
1. If you uninstall McAfee VirusScan, Windows changes your
default screen saver to None. To choose a screen saver
to use, right-click anywhere on your desktop, then
choose Properties from the shortcut menu that appears.
Next, click the Screen Saver tab in the Display
Properties dialog box, then choose a new screen saver
from the Screen Saver list. Click OK to use the screen
saver you chose.
2. Using MS-DOS memory managers might cause VirusScan to
falsely detect viruses in memory. Since Windows 95 no
longer requires MS-DOS memory managers, you can
eliminate false warnings by preceding each line in your
CONFIG.SYS file that includes settings for an MS-DOS
memory manager with REM. This deactivates the memory
manager. To learn more about working with your
CONFIG.SYS file, see your MS-DOS or Windows
documentation.
3. To create a VirusScan Emergency Disk, you must first
create a bootable floppy disk using the following
command at a DOS prompt:
c:\>FORMAT A: /S/U
4. If you use a password to protect VShield or any scan
task you have scheduled, VirusScan will ask you for
that password whenever you start any program you have
not excluded from scanning. Use your mouse to click
inside the text box provided in order to enter the
password--keyboard shortcuts will not work. Microsoft
acknowledges this issue in its Knowledge Base Article
ID #Q84133. Next, click OK to use the password you
enter. To close the password verification dialog box
without entering a password, click Cancel.
5. You can update the VShield Status property page in
the VirusScan Console only by closing and reopening
VShield's Task Properties window.
6. ScreenScan will stop scanning after it detects a virus
and will prompt you to launch VirusScan. If you have
additional viruses on your system, ScreenScan will not
notify you until it next runs. Network Associates
recommends that you scan and clean your entire system
with VirusScan whenever ScreenScan detects a virus.
7. Disk defragmentation programs move files as they work
to maximize hard disk efficiency. If you have VShield,
VirusScan, or other applications active during a disk
defragmentation operation, your disk defragmentation
program might tell you that it cannot find the active
application files. This is normal and does not mean
that the files do not exist. To avoid error messages
like this, close all open applications and disable
VShield, then run your disk defragmentation operation
again.
8. If you unzip a virus-infected file into a directory
on a Novell server, VShield does not detect the
infection as the file is created. For maximum security,
use VirusScan to scan the Novell server after you have
extracted the files to the server.
9. If you press CTRL+ALT+DEL to shut down a Windows 95
system with VShield or any other VxD enabled, Windows
does not shut down. Instead, Windows disables VShield
or the active VxD. To shut down your computer, you must
press CTRL+ALT+DEL again.
10. If you run two or more instances of Scan32.EXE, and
scan two or more Microsoft cabinet (.CAB) files
simultaneously, Scan32.EXE will terminate with a page
fault.
____________
INSTALLATION
* INSTALLING VIRUSSCAN *
1. Insert the floppy disk or compact disc with your copy
of VirusScan into your floppy disk drive or CD-ROM
drive.
If you downloaded a compressed copy of VirusScan
from the Network Associates website or other electronic
service, create a temporary directory on your hard disk
or on a disk available on your network, then extract
the files you downloaded into that directory.
2. Click Start in the Windows taskbar, then choose Run.
3. Type x:\setup.exe in the Run dialog box to start the
installation utility from a floppy disk. To start the
utility from a CD-ROM, type x:\win95\setup.exe. In both
cases, x is the drive letter that designates your
floppy drive or your CD-ROM drive.
If you extracted files that you downloaded to your
hard disk or to a disk on your network, specify the
path to the correct directory. For example, type
C:\DOWNLOAD\SETUP.EXE.
4. Click OK to continue.
The VirusScan installation wizard will start. Follow
the instructions shown on each wizard pane to choose
the VirusScan options you want.
5. When you finish your installation, restart your
computer.
* PERFORMING A SILENT INSTALLATION *
To install copies of VirusScan with a uniform configuration
on client computers on your network, run SETUP.EXE with the
-s option -- that is, type SETUP.EXE -s in the Run dialog
box. This tells VirusScan to install itself with little or
no interaction with end users. If you do not customize
this installation, VirusScan installs itself with all of
the default or "typical" installation settings activated.
Network administrators can customize the silent installation
feature by following these steps:
1. Check the Windows directory to ensure that a file named
SETUP.ISS does not already exist. If one does, rename
it, back it up, or delete it.
2. Run SETUP.EXE with the -r option, (i.e., SETUP.EXE -r)
to install it to your computer or to a chosen server
on your network.
3. Select the components and choose the settings you want
each of your client computers to have. The VirusScan
installation utility will record your choices.
Note: If VirusScan detects a virus as it records your
choices, both the recording operation and the
installation will abort.
Result: The VirusScan installation utility creates a
SETUP.ISS file in the Windows directory. This file
lists the options you chose during your installation.
4. Finish the installation. If you have chosen all of
your options correctly, move to Step 5. To change
any of the options you chose, see the following
notes.
The .ISS file specifies an installation directory
in the szDir parameter listed beneath the
[SdSetupType-0] header. The installation directory
you specify here overrides the default installation
directory on each client machine, which might vary
on machines that run different operating systems.
Having the same directory name on every client helps
to ease administration; for example, you might assign
all client machines the directory C:\ANTIVIRUS.
If, however, you want to allow SETUP.EXE to determine
where to locate the installed files, follow these steps
to modify the SETUP.ISS file so that the target machine
will disregard the szDir parameter:
A. Locate the section [SdSetupType-0] in the SETUP.ISS
file and go to the line: Result = xxx.
The actual value will most likely be 301, 302,
or 303, depending on which options you selected
when you recorded your installation.
B. Add 100 to this number so that, for example, 301
becomes 401. This tells each target machine to
disregard the szDir and assign a directory according
to its own particular operating system.
5. Copy the installation files onto a local or a mapped
network drive, then rename, back up, or delete the
SETUP.ISS file stored in that directory. You'll use
the new SETUP.ISS file you just created instead.
Note: You cannot perform a silent installation from
files that span more than one floppy disk or other
storage medium because the installation utility will
prompt the end user on each client computer for the
next disk.
6. Copy the new SETUP.ISS from the Windows directory to
the directory that contains the installation files.
Note: The SETUP.ISS file is unique for each VirusScan
product. You cannot, for example, use a SETUP.ISS file
created during a VirusScan for Windows 95 installation
to control a VirusScan for Windows NT installation.
7. Run SETUP.EXE with the -s option--that is, type
SETUP.EXE -s in the Run dialog box.
Note: If you do not specify a "recorded" answer for
all dialog boxes during the initial installation, the
silent installation will fail.
8. When the silent installation is complete, the computer
reboots automatically if you did so during your
recorded installation. The default SETUP.ISS script
reboots the target computer automatically.
* PRIMARY PROGRAM FILES FOR VIRUSSCAN *
Note: The specific files you see on your computer will
depend on the type of license you purchased. Your
VirusScan copy might not include some of these files.
Files located in the Install directory:
=======================================
1. Installed for VShield/Scan32/DOS/ScreenScan:
README.1ST = License and registration
information
CLEAN.DAT = Virus clean definition data
POLYSCAN.DAT = Data file for advanced
polymorphic virus detection
NAMES.DAT = Virus names definition data
SCAN.DAT = Virus scan definition data
VS-MAIN.HLP = VirusScan help file
VSCHED.EXE = VirusScan console scheduler
file
DMIALERT.DLL = Library file
ADVGUI.DLL = Advanced interface library
file
MCGUI32.DLL = AV Console library file
S95EXT.DLL = Library file
CFGCOM32.DLL = Library file
INETWH16.DLL = Internet library help file
INETWH32.DLL = Internet library help file
AVCONSOL.EXE = VirusScan Console program
file
MCECOM.EXE = Automatic product update
program file
CHKVXD.EXE = VShield virtual device
CONFIG32.EXE = VirusScan configuration
program
SETBROWS.EXE = Set browser program
VIRLST32.EXE = McAfee Virus List
VALIDATE.EXE = McAfee file validation
program
VSECOMR.EXE = Electronic Commerce program
file
WCMDR.EXE = Windows Commander program
driver checking utility
AVCONSOL.HLP = AV Console help file
SCAN32.HLP = Scan32 help file
PHONELST.INI = Electronic commerce file
AVCONSOL.INI = AV Console initialization
file
WCMDR.INI = Windows Commander
configuration settings
WCMDRSIL.INI = unInstallShield helper
configuration
DELSL?.ISU = Uninstall file
PACKING.LST = Packing list
FAXFORM.TXT = Fax registration form
RESELLER.TXT = Network Associates
authorized resellers
WHATSNEW.TXT = What's New document
2. Installed for VShield/Scan32:
DPMI16.DLL = 16-bit DOS protected mode
interface library
DPMI32.DLL = 32-bit DOS protected mode
interface library
POLYSCAN.DLL = Library files for advanced
polymorphic virus detection
MCARCHIV.DLL = Compressed file scanning
library
MCKRNL32.DLL = Library files
MCSCAN32.DLL = Library files
MCUTIL32.DLL = Library files
VSECOM.DLL = Library files
3. Installed for VShield:
CONFIG32.EXE = VShield configuration
program
VSHWIN32.EXE = VShield engine
DEFAULT.VSH = Default VShield settings
4. Installed for Scan32:
SHUTIL.DLL = Run-time support library
SCAN32.EXE = VirusScan program
DEFAULT.VSC = Default Scan32 settings
ALLDRIVE.VSC = Scan32 settings file
SCAN_C.VSC = Scan32 settings file
5. Installed for Emergency Disk Creation Utility:
SCAN.EXE = MS-DOS scan program
SCANPM.EXE = Protected mode scanner
EDISK.EXE = Emergency Disk creation
utility
GETREPLY.EXE = Emergency diskette program
component
EDAT.1 = Emergency Disk batch file
EDAT.2 = Emergency Disk program
information file
EDAT.3 = Emergency Disk file
EDAT.4 = Emergency Disk file
EDAT.5 = Emergency Disk file
EDAT.6 = Emergency Disk file
ESCAN.BAT = Emergency Disk file
EDISK.SCR = Emergency Disk script
MCKRNL16.DLL = Emergency Disk library file
MCUTIL16.DLL = Emergency Disk library file
EMSCAN.DAT = Virus scan definition data
EMCLEAN.DAT = Virus clean definition data
EMNAMES.DAT = Virus names definition data
6. Installed for ScreenScan:
MCKRNL32.DLL = Library file
MCUTIL32.DLL = Library file
SCRSCANP.DLL = Library file
SCRSCANR.DLL = Library file
DUNZIP32.DLL = ScreenScan compression
library file
DZIP32.DLL = ScreenScan compression
library file
SCRSCAN.EXE = ScreenScan program file
SCRSCAN.HLP = ScreenScan help file
Files located in WINDOWS directory:
==========================================
SECCAST.ICO = Secure Cast icon
Files located in WINDOWS\SYSTEM directory:
==========================================
1. Installed for VShield/Scan32/DOS:
MCAFECOM.DLL = Network Associates Electronic
Commerce library file
2. Installed for VShield/Scan32:
MCKRNL.VXD = Detection virtual device
driver
MCSCAN32.VXD = Detection virtual device
driver
MCUTIL.VXD = Support virtual device
driver
3. Installed for VShield:
VSHIELD.VXD = Detection virtual device
driver
VSHINIT.VXD = VShield virtual device driver
Files located in the WINDOWS\HELP directory:
============================================
1. Installed for VShield:
VSHLDCFG.HLP = VShield help
2. Installed for Scan32:
SCANEXT.HLP = Scan32 Extension help
* TESTING YOUR INSTALLATION *
The Eicar Standard AntiVirus Test File is a combined
effort by anti-virus vendors throughout the world to
implement one standard by which customers can verify
their anti-virus installations.
To test your installation, copy the following line
into its own file, then save the file with the name
EICAR.COM.
X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*
The file size will be 69 or 70 bytes.
Next, start VirusScan and allow it to scan the
directory that contains EICAR.COM. When VirusScan
scans this file, it will report finding the
EICAR-STANDARD-AV-TEST-FILE virus.
Note that this file is NOT A VIRUS. Delete the file
when you have finished testing your installation to
avoid alarming unsuspecting users.
______________________
UNINSTALLING VIRUSSCAN
Network Associates recommends using the VirusScan
uninstall utility provided with the program. To start
the uninstall utility, click Start in the Windows taskbar,
point to Programs, then to McAfee VirusScan. Next, choose
unInstall VirusScan.
To remove VirusScan without using the uninstall utility,
follow these steps:
1. Remove references to VirusScan from your AUTOEXEC.BAT
file. To do so, follow these steps:
A. Start the Windows system editor. Click Start in the
Windows taskbar, then choose Run. Type SYSEDIT in the
Run dialog box, then click OK.
A set of text files will open on your screen. Your
AUTOEXEC.BAT file should appear as the first or
topmost window in this set. If it does not, click
the title bar for the AUTOEXEC.BAT window.
B. Locate and delete the text of each line in the
AUTOEXEC.BAT file that refers to VirusScan. Be sure
also to delete @IF ERRORLEVEL 1 PAUSE if it appears
in the file.
To help you locate all references to VirusScan, choose
Find from the SYSEDIT Search menu, then type VirusScan
in the dialog box that appears.
C. When you have deleted all VirusScan references, choose
Save from the SYSEDIT File menu to save your changes,
then choose Exit from the File menu to quit the SYSEDIT
application.
2. Remove VirusScan icons from the Start menu. To do this,
follow these steps:
A. Click Start in the Windows taskbar, point to Settings,
then choose Taskbar.
B. Click the Start Menu Programs tab.
C. Click the Remove button.
D. Select the McAfee VirusScan folder in the list that
appears in the Remove Shortcuts/Folders dialog box,
then click Remove.
E. Windows will ask you to confirm your action. Click
Yes to continue.
F. Click Close to close the Remove Shortcuts/Folders
dialog box, then click OK to close the Taskbar
Properties dialog box.
3. Edit the Registry. To do this, follow these steps:
A. Start the Windows Registry editor. Click Start in
the Windows taskbar, then choose Run. Type REGEDIT
in the Run dialog box, then click OK.
B. Click the title bar of the HKEY_CLASSES_ROOT window
to bring it to the foreground, then delete the key
"VirusScan" from these locations:
comfile\\shell\\VirusScan
Directory\\shell\\VirusScan
Drive\\shell\\VirusScan
exefile\\shell\\VirusScan
Excel.Addin\\shell\\VirusScan
Excel.Chart.5\\shell\\VirusScan
Excel.Chart.8\\shell\\VirusScan
Excel.Macrosheet\\shell\\VirusScan
Excel.Sheet.5\\shell\\VirusScan
Excel.Sheet.8\\shell\\VirusScan
Excel.Template\\shell\\VirusScan
Excel.Workspace\\shell\\VirusScan
Excel.XLL\\shell\\VirusScan
WinZip\\shell\\VirusScan
Word.Document.6\\shell\\VirusScan
Word.Document.8\\shell\\VirusScan
Word.Template\\shell\\VirusScan
Delete the key "VSConfigFile" and the key
"VSHConfigFile"
C. Click the title bar of the HKEY_LOCAL_MACHINE window
to bring it to the foreground. Next, open the following
series of folders, then delete the listed keys:
1. SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Delete these keys:
Vshwin32.EXE
VsSCHED.EXE
VSCOMR.EXE
2. SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices
Delete this key:
Vshwin32EXE
3. SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Delete this key:
McAfee VirusScan
4. SOFTWARE\McAfee
Delete these keys:
Scan95
ScreenScan
5. SOFTWARE\Network Associates
Delete this key:
McAfee VirusScan
D. Choose Exit from the Registry menu to close the Registry
Editor.
4. Delete VirusScan files and directories. To do so, follow
these steps:
A. Press CTRL+ALT+DEL to start the Windows Task Manager,
then select the VSHWIN32.EXE task. Press End Task
to stop the program from running.
B. Quit any other open VirusScan components.
C. Click Start, point to Programs, then choose Windows
Explorer.
D. Locate the folder that contains your copy of VirusScan.
If you chose the default installation options, you
should find VirusScan in this directory path:
Program Files\Network Associates\McAfee VirusScan
E. Remove the following files from the \Windows\system
directory on your hard disk:
MCKRNL.VXD
MCSCAN32.VXD
MCUTIL.VXD
VSHIELD.VXD
5. You have now removed VirusScan from your system. Restart
your computer to have your changes take effect.
_____________
DOCUMENTATION
For more information, refer to the users guides for each
product included on the CD-ROM or available from Network
Associates electronic services. Each product user's guide
is saved in Adobe Acrobat Portable Document Format (.PDF).
You can view and print this document with Adobe's Acrobat
Reader. PDF files can include hypertext links and other
navigation features to assist you in finding answers to
questions about your Network Associates product.
To download Adobe Acrobat Reader from the World Wide Web,
visit Adobe's website at:
http://www.adobe.com/prodindex/acrobat/readstep.html
To download Network Associates documentation, visit the
Network Associates website at:
http://www.nai.com
Additional contact information appears in the following
section.
Documentation feedback is welcome. Send e-mail to
tvd_documentation@nai.com.
__________________________
FREQUENTLY ASKED QUESTIONS
Regularly updated lists of frequently asked questions
about Network Associates products also are available on
the Network Associates BBS and website, and on CompuServe
and America Online.
Q: I am installing new software on my computer, and the
manual recommends disabling any anti-virus software.
How do I disable VirusScan without uninstalling it?
A: Right-click the VShield icon located in your system
tray next to the system clock, then choose Disable
from the shortcut menu that appears. After you
install your new software, reactivate VShield by
right-clicking the VShield icon in the system tray,
then choosing Enable from the shortcut menu.
Q: When VirusScan detects an infection in files compressed
in .CAB or ZIP-SFX format, why doesn't VirusScan clean,
delete, or move the files?
A: Because files compressed in .CAB and ZIP-SFX formats can
include a Microsoft Authenticode certificate altering them
can render them unusable. To avoid this possibility,
VirusScan does not clean, delete, or move infected files
compressed in .CAB or ZIP-SFX format. Network Associates
recommends that you decompress any infected files
compressed in these formats, then run VirusScan again to
clean the uncompressed files.
Q: When my screen saver starts, I suddenly see a lot
of activity on my hard disk. What's happening? How do
I stop this activity?
A: VirusScan includes a component called ScreenScan that
scans for viruses on your hard disk during periods
when your computer is idle. In order to use ScreenScan,
you must install it separately as part of a custom
installation. Then, during idle periods, ScreenScan
starts the screen saver you chose in your Windows
preferences property page and begins scanning for
viruses.
You can remove ScreenScan from your hard disk or simply
disable its scanning function. To disable it, follow
these steps:
1. Move your cursor to the Windows 95 desktop, then
click your right mouse button.
2. Choose Properties from the shortcut menu that
appears.
3. Click the ScreenScan tab in the Display Properties
dialog box.
4. Clear the Enable Scanning While in Screen Saver Mode
check box.
5. Click OK to close the Display Properties dialog box.
Q: VirusScan detected a virus on my system, but it is not
a document, spreadsheet, or executable file (.EXE, .COM,
.DO?, .XL?). Therefore, I suspect it might be a false
detection. What can I do to verify a detected virus?
A: If you suspect a false detection on a non-executable
file, run VirusScan's command line scanner, SCAN.EXE,
to verify the infection. If VirusScan detects a virus
and SCAN.EXE does not, download the latest .DAT files
to update your virus definition files, then scan your
system again. If VirusScan still detects a virus that
you suspect is a false detection, please report the
issue to Network Associates technical support.
Q: I would like to purchase and download the latest
version of VirusScan from one of the Network Associates
electronic services, but I do not want to give my
credit card information over the Internet for
security purposes. Can I purchase VirusScan via modem
and download the product via the Internet?
A: Yes. The first time you download VirusScan, the Network
Associates electronic Wizard will prompt you to select
the transmission method you prefer to use to download
your Network Associates product. It will also prompt
you to transmit your encrypted credit card information.
At the Transaction Connection Type dialog box, select
Internet to download your order via the Internet.
At the Security Connection Type dialog box, select
Direct Dial Modem to transmit your credit card
information via modem.
Q: I have created my own Emergency diskette without using
the Emergency Disk creation utility. How must I optimize
my emergency disk's performance?
A: To enable your own Emergency Disk, you must create a
CONFIG.SYS file on the boot diskette, then add these
lines:
DEVICE=HIMEM.SYS
DOS=HIGH
Add the HIMEM.SYS file from the DOS directory or, if you
are using Windows 95 system files, add HIMEM.SYS from
the \WINDOWS\COMMAND directory to the boot diskette.
Note: For detailed instructions on creating an Emergency
diskette, refer to the instructions outlined in the
electronic documentation (.PDF file) included in your
VirusScan package.
Q: I moved a .VSC file to my Startup folder. Whenever I
turn on my computer, VirusScan starts, but does not
begin scanning. How can I make VirusScan start scanning
automatically?
A: You need to customize your options. Follow these
steps:
1. Location the .VSC file you saved.
2. Right-click the .VSC file, then choose Properties
from the shortcut menu that appears.
3. Click the Detection tab.
5. Select the Start Automatically check box.
6. Click OK to close the properties dialog box.
Q: When VirusScan starts, how does it determine its
default settings?
A: VirusScan reads its default settings from the
DEFAULT.VSC file located in the installation directory.
Q: What error codes can CHKVXD.EXE return?
A: Possible CHKVXD.EXE error level codes, along with their
descriptions, are:
65535(-1)= VShield not installed
0 = VShield enabled
1 = VShield disabled
Q: How can I tell that ScreenScan is working?
A: ScreenScan does not tell you when it scans your system,
but if you enable the logging option when you configure
it, VirusScan will record all ScreenScan activity in its
log file.
Q: How can I use VirusScan to scan more than one drive at a
time or to scan network drives?
A: You can configure VirusScan to scan more than one drive
or drives elsewhere on your network from the Detection
dialog box. To open the dialog box, start VirusScan, then
choose Advanced from the Tools menu. Next, follow these
steps:
1. Click the Detection tab.
2. Click Add.
3. To add all network drives to the Detection list,
click Select Item to Scan, then select All
Network Drives. To add local drives to the
Detection list, click Select Drive or Folder to Scan,
then enter a drive letter or click Browse to locate
the drive you want to scan.
4. Click OK.
5. Choose Save Settings from the File menu to save your
settings.
Q: Can I update Network Associates data files to detect new
viruses?
A: Yes. If your data files are out-of-date, VirusScan will
periodically prompt you to update them. If you have a
modem or Internet connection, you can use VirusScan's
new electronic update feature for easy data file
updates, technical support, and registration.
Note: VirusScan's electronic update feature applies to
retail copies and any copies bundled with your computer.
If you own a corporate version of VirusScan, you can
configure AutoUpdate and AutoUpgrade from the VirusScan
Console so that VirusScan will update and upgrade itself
automatically.
If you need additional assistance with downloading,
contact Network Associates Download Support. Contact
information appears later in this file.
Q: How do I use the new AutoUpdate and AutoUpgrade features
in VirusScan v3.1.8?
A: You can use these features to update to the latest .DAT
files and upgrade to the latest version of VirusScan
automatically. To do so, configure VirusScan to use
AutoUpgrade and AutoUpdate on a scheduled basis:
1. Start the VirusScan Console.
2. Double-click the AutoUpdate task.
3. Click Configure.
4. Choose a transfer method. You can also use this
dialog box to set up AutoUpgrade options.
5. Click Update Now to test your configuration.
6. Click OK.
7. Click the Schedule tab.
8. Click Enable, then choose a schedule (.DAT files are
updated monthly).
9. Your task is now configured and will be run on the
schedule you chose.
You may also launch the AutoUpdate and AutoUpgrade tasks
using the on-demand method by clicking either Update Now
in the task configuration or by clicking the Green Play
arrow in the console toolbar.
Q: An error occurs when VirusScan has completed 95 percent
of its installation. Why does this occur on my system, but
not on others?
A: Using a non-standard Windows 95 WinSock will cause the
Setup to fail on some systems at the 95 percent completed
point. To prevent this, use the default Windows 95 WinSock.
Q: I removed the Recycle Bin from the VirusScan exclusions
list. How can I replace it?
A: Because the Recycle Bin is a system folder, it cannot be
added to the exclusions list using VirusScan's browse
feature. To restore it to the list, enter the Recycle
Bin's full path in the exclusions list:
\Recycled\
Q: Why are additional extensions added to the Program Files
Only list?
A: As the Network Associates Anti-Virus Emergency Response
Team finds viruses that can infect new file types, it
adds new extensions to the default extensions list to
enhance security. For instance, new viruses can infect
Microsoft Office binder files, so the default extensions
list now includes the file extension for these binder
files so that VirusScan will examine them for viruses.
Q: I have Microsoft Office installed, but cannot use the
right-click context menu to start a scan operation. Why?
A: If you installed Microsoft Office after you installed
VirusScan, you might need to reinstall VirusScan in order
to be able to right-click DO?, XL, and OBD files and have
VirusScan examine them for viruses.
_____________________________
CONTACTING NETWORK ASSOCIATES
On December 1, 1997, McAfee Associates merged with
Network General Corporation, Pretty Good Privacy, Inc.,
and Helix Software, Inc. to form Network Associates, Inc.
You may direct all questions, comments and technical
support requests to the Network Associates Customer Care
department at any of the addresses or phone numbers
listed below.
Contact the Network Associates Customer Care
department at:
1. Phone (408) 988-3832
Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time
2. Fax (408) 970-9727
24-hour, Group III Fax
3. Fax-back automated response system (408) 988-3034
Send correspondence to any of the following Network
Associates locations:
Network Associates Corporate Headquarters
3965 Freedom Circle
McCandless Towers
Santa Clara, CA 95054
Phone numbers for corporate-licensed customers:
Phone: (408) 988-3832
Fax: (408) 970-9727
Phone numbers for retail-licensed customers:
Phone: (972) 278-6100
Fax: (408) 970-9727
Network Associates offices outside the United States:
Network Associates Canada
139 Main Street, Suite 201
Unionville, Ontario
Canada L3R 2G6
Phone: (905) 479-4189
Fax: (905) 479-4540
Network Associates Europe B.V.
Gatwickstraat 25
1043 GL Amsterdam
The Netherlands
Phone: 31 20 586 6100
Fax: 31 20 586 6101
Network Associates (UK) Ltd.
Hayley House, London Road
Bracknell, Berkshire RG12 2TH
United Kingdom
Phone: 44 1344 304 730
Fax: 44 1344 306 902
Network Associates France S.A.
50 rue de Londres
75008 Paris
France
Phone: 33 1 44 908 737
Fax: 33 1 45 227 554
Network Associates Deutschland GmbH
Industriestrasse 1
D-82110 Germering
Germany
Phone: 49 8989 43 5600
Fax: 49 8989 43 5699
Network Associates Japan Co., Ltd.
Toranomon 33 Mori Bldg.
3-8-21 Toranomon
Minato-ku, Tokyo 105
Japan
Phone: 81 3 5408 0700
Fax: 81 3 5408 0780
Network Associates Korea
135-090, 18th Floor, Kyoung-Am Bldg.
157-27 Samsung-Dong, Kangnam-Ku
Seoul, Korea
Phone: 82 2 555-6818
Fax: 82 2 555-5779
Network Associates South East Asia
7 Temasek Boulevard
The Penthouse
#44-01, Suntec Tower One
Singapore 038987
Phone: 65 430-6670
Fax: 65 430-6671
Network Associates Australia
Level 1, 500 Pacific Highway
St. Leonards, NSW 2065
Phone: 61-2-9437-5866
Fax: 61-2-9439-5166
Network Associates Latin America
150 South Pine Island Road, Suite 205
Plantation, Florida 33324
Phone: (954) 452-1731
Fax: (954) 236-8031
Or, you can receive online assistance through any
of the following resources:
1. Network Associates Bulletin Board System:
(408) 988-4004
24-hour US Robotics HST DS
2. Internet E-mail: support@nai.com
3. Internet FTP: ftp.nai.com
4. World Wide Web: http://www.nai.com
5. America Online: keyword NAI
6. CompuServe: GO NAI
To provide the answers you need quickly and efficiently,
the Network Associates technical support staff needs
some information about your computer and your software.
Please have this information ready when you call:
- Program name and version number
- Computer brand and model
- Any additional hardware or peripherals connected to
your computer
- Operating system type and version numbers
- Network name, operating system, and version
- Network card installed, where applicable
- Modem manufacturer, model, and baud, where applicable
- Relevant browsers or applications and their version
numbers, where applicable
- How to reproduce your problem: when it occurs, whether
you can reproduce it regularly, and under what
conditions
- Information needed to contact you by voice, fax, or
e-mail
We also seek and appreciate general feedback.
* FOR PRODUCT UPGRADES *
To make it easier for you to receive and use Network
Associates products, we have established a reseller's
program to provide service, sales, and support for our
products worldwide. For a listing of resellers, see the
resellers.txt file or contact Network Associates
Customer Care for resellers near you.
* FOR REPORTING PROBLEMS *
Network Associates prides itself on delivering a
high-quality product. If you find any problems, please
take a moment to review the contents of this file. If
the problem you've encountered is documented, there is
no need to report the problem to Network Associates.
If you find any feature that does not appear to
function properly on your system, or that you believe
would benefit greatly from enhancement, please contact
Network Associates with your suggestion or concern.
* FOR ON-SITE TRAINING INFORMATION *
Contact Network Associates Customer Service at
(800) 338-8754.
* NETWORK ASSOCIATES BETA SITE *
Get pre-release software, including DAT files, through
http://beta.mcafee.com. You will have access to Public
Beta and External Test Areas. Your feedback will make
a difference.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.