What's New in McAfee VirusScan v4.0.2
for Windows 95 and Windows 98
Copyright (c) 1994-1998 by Network Associates, Inc.
and its Affiliated Companies. All Rights Reserved.
Thank you for using McAfee VirusScan for Windows 95 and
Windows 98. This What's New file contains important
information regarding this release. Network Associates
strongly recommends that you read the entire document.
Network Associates welcomes your comments and suggestions.
Please use the information provided in this file to contact
Customer Care or technical support.
___________________
WHAT'S IN THIS FILE
- New Features
- Known Issues
- Installation
- Documentation
- Frequently Asked Questions
- Contacting Network Associates
____________
NEW FEATURES
1. A new Network Associates scanning engine is at the heart
of VirusScan v4.0.2. Created and backed by the combined
efforts of the McAfee Labs and Dr Solomon anti-virus
research teams, this engine delivers outstanding virus
detection and cleaning rates. The new engine also
detects viruses in nearly all of the popular compressed
file formats.
2. A new Emergency Disk wizard now guides you through the
process of formatting a floppy disk, copying necessary
files to it, and preparing the disk for use. To make
your Emergency Disk bootable, be sure to select the
Copy System Files checkbox in the Format dialog box
when it appears. The Emergency Disk you create is now
easier to use and more powerful than in previous
VirusScan versions.
When you run a scan operation from the Emergency Disk
you create, you can choose the .DAT files to use for
that operation from a simple menu arrangement. Choosing
the .DAT files installed on your hard disk allows you
to run more powerful scan operations.
3. A new VShield Properties dialog box groups the
configuration options for VShield's long-standing
System Scan module with those for its new E-mail Scan,
Internet Filter, and Download Scan modules. For even
quicker and easier setup, VShield includes a
configuration wizard that enables the most common
scanning options for an excellent balance between
system performance and virus protection. Now you can
set up VShield in one quick pass and get complete
protection from viruses and malicious software at all
potential points of entry.
4. Download Scan also examines other files you choose to
download, while the Internet Filter module detects
hostile Java applets and ActiveX controls. You can also
configure Internet Filter to block access to specific
undesirable sites. With this broad focus, VirusScan
seals all points of entry for viruses and other
malicious software.
5. New versions of VirusScan Command Line components give
VirusScan for Windows 95 and Windows 98 powerful and
up-to-date protection for command-line environments.
6. Specialized scanners help to protect your MAPI-based
and cc:Mail corporate e-mail systems against virus
threats. Use VShield to scan and clean your corporate
e-mail systems in the background, in a continuous sweep.
Supplement VShield's E-mail Scan protection with
VirusScan's new on-demand E-mail Scan component, which
lets you initiate a scan operation on MAPI-compliant
Microsoft Exchange or Outlook mailboxes. VShield's
Download Scan module, meanwhile, checks e-mail you
receive via popular Internet mail applications.
7. VShield will start looking for viruses in new mail that
you receive in your MAPI mailbox while you are logged
in to your MAPI mail server. In this way, VShield
provides you with continuous, real-time anti-virus
protection for your MAPI-based e-mail, whichever profile
you use. You can set VShield to clean any viruses it
finds in your e-mail, or have VShield delete or move the
infected files to a quarantine folder.
To have VirusScan look for viruses in old mail or mail
that you receive while offline, start a scan operation
with VirusScan's on-demand E-Mail Scan component.
8. VirusScan's heuristic scanning technology evaluates the
probability that a file or a macro might be infected by
a new, unidentified virus. You can choose to use
heuristic scanning to look for file-infecting viruses,
macro viruses, or both.
9. A revamped VShield Security module allows you to protect
individual property pages for any VShield module against
unauthorized changes. Use it to keep others who use your
computer from making changes, or configure VShield with
those settings you want all users on your network to
have, then distribute password-protected settings files
to enforce a network-wide anti-virus security policy.
10. A rewritten VirusScan Scheduler replaces the AV Console
component included with previous VirusScan versions. It
now includes right-click functionality that allows you
to create new tasks and view activity logs directly
from the task list. An enhanced scheduling function
allows you to run your tasks at a random interval within
60 minutes of the time you set for them. This feature
allows you to avoid clogging network bandwidth with
simultaneous update or upgrade requests, or cross-
network scanning tasks.
11. VirusScan detects and cleans files infected with the
Win95/CIH and Win95/Marburg viruses. These viruses
infect Windows 95 and Windows 98 portable executable
(PE) files. A portable executable file is a Windows
resource file that other executable files can share
--examples include dynamic linking library (.DLL)
files.
12. The new scanning engine also includes improved
detection and cleaning capability for the W97M/Class,
W97M/Groov, and XM/COMPAT.A viruses, along with a
new strain of the XF/PAIX virus.
13. VirusScan's Setup utility can now preserve the settings
from previous VirusScan versions. This feature also
works during regularly scheduled AutoUpgrade tasks--
the new VirusScan version will retain the settings from
the old version, including the settings that point to
the location of upgrade files.
* NEW VIRUSES DETECTED *
**** IMPORTANT NOTE ****
Because the previous VirusScan scanning engine and the
new Network Associates scanning engine identify and classify
viruses in different ways, the .DAT files included with this
VirusScan release do not include a list of viruses cleaned.
Future releases will incorporate this information, once
McAfee Labs adopts a standard virus naming convention.
With this release, the new scanning engine and the included
4002 .DAT files detect a total of 24,707 viruses and
variants, Trojan horse files, and other malicious software.
Of this number these 311 viruses are new:
A97M/LOADED
A97M/MDLC
AARDWOLF.448
ABBA.9849.C
ACG.BOG2
ACG.BOG2.DR
ACID.603
ACY.790
ALAR.MP.4873
ALAR.MP.6047
ALAR.MP.6047DR
ALE.1911
AMORPH.OW.367
ANGARSK.238
ANNI.237
ANNI.253
ANNIV.507
ANTI-FORTRAN.GR
ATOM.580
ATOM.GR
BAP.MP.1536.A
BAP.MP.1536.C
BIRGIT.310
BLACK ADDER.1015
BMBB.GR
BMF.533
BOOJUM.GR
BUZZ.GR
BV/BATARJ
BV/FINEKILL.96
BV/MF.351
BW.1096
BW.1105
BW.1328
BW.1343
BW.MAYBERRY.EXAMP.472
BYTE WARRIOR.1214
CAE.1739
CARRIERS
CARRIERS.DR
CEZAR.C
CHA-CHA.GR
CHINA.882
CLUSTER.CAV.277.B
CPP.GR
CRP.500
CRP.GR
DARK AVENGER.1801E.DR
DEAD.306
DEMENTIA.GR2
DIE
DIW.GR
DMSETUP.J
DNA.1206.B
EATRICH.GR
ENMITY.GR
ERASE.669
ERIN.GR
ESTONIA.GR
ETERNITY.601
ETERNITY.601DR
ETERNITY.GR
EUMEL.GR
FINDME.235DR
FK.OW.658
FOO.GR
FRIEND.CMP.329
FRIEND.CMP.357
GENERATOR.WWPE NON
GENERATOR.ZOMBIE NON
GLITCH.374
GRADE.956
GRNCATERPILLAR.1588
GRODNO.399
HAIL.673
HANKO.4167
HAPPY HARDCORE.2123
HCARRY.OW.850
HLL.CMP.7200
HLL.CMP.8210
HLL.CMP.GODSQUAD
HLL.OW.4601
HLL.OW.6726
HLL.OW.6726.UNP
HLL.OW.7451
HLL.OW.7451.UNP
HLLP.16196A
HLLP.16196B
HLLP.7299
HLLP.7299.UNP
HLLP.9652
HLLT.3779B
HLLT.4109B
HLLT.4631
HLLT.5326
HLLT.5326.UNP
HLLT.KRILE.5055
IAM.GR
IMF.OW.754
INNOX.GR
ISLY.624
JAK.211
JAK.254
JAK.OW.120
JAK.OW.144
JAK.OW.196
JDC.1165
JIB.CMP.600
KAMPI.4181
KELA.B.3265
KELLIE.521
KEYB.342
KEYPRESS.1003
KHIZHNJAK.549
KNAVE.534
KORV.3214
KOTHS.2462
KOV.1721
KURELUQUE.GR
KVH.530
LAMERMAN.MP
LEVEL3.4872
LG.GR
LLP.791
LUPUS.532
MABUHAY.GR
MANDRA.GR
MARIANO.CMP
MDRG.544
MEDITATION.1196
MESSEV.GR
MIKE.CAV.282
MORGOTH.GR
MPC.1045
MPC.614
MPC7.GR5
MPCB.397C
MUNYA.1870
MWIN.A
MWIN.B
MWIN.C
MWIN.D
NECROPOLIS.OW
NPOX.568
NRLG.1027
NRLG.GR
NUTCRACKER.2722DR
OC.OW
OCEAN.GR
ODESSA.GR1
ODESSA.OW
OLIVIA.2316DR
ONE-HALF.3579DR
ONE-HALF.MP.3579
ONE-HALF.MP.3591
ONE-HALF.MP.DR.3544
ORCE.OW
PARINT.2858
PARINT.GR3
POFU.MP.3800
POFU.MP.3800DR
QRES.665
QRES.GR1
QUILT.654
QUIT.GR
RAPE.2887B
README.1077
README.1077DR
RENEG.OW.1842
SISTERS.2181
SKANK.GR
SLUG.880
SPANSKA.4270
SPHINX.2578
SPHINX.DR.2578
SPIC
SPOOKY.GR
STEP.1000
SVCA.1689G
TARGET.645
TIGER.790
TIMID.497C
TINY.179
TINY.195
TRIVIAL.B.OW
TRIVIAL.N.OW
TRIVIAL.OW.57
TSUNAMI.2961
TVED.TEST.DR.B
UNDERCUT.1147
VANQ.688
VANQ.688DR
VICE.629
W32/BORGES.CMP
W97M/ASTIA
W97M/BREAK
W97M/BRENDA
W97M/CARRIER.B
W97M/CASC
W97M/CHACK
W97M/CLASS.I
W97M/CLASS.O
W97M/CLASS.S
W97M/COLA
W97M/COLDAPE.A
W97M/CONCEPT.CM
W97M/DREAMS.B
W97M/GIT
W97M/IIS.B
W97M/INEXIST
W97M/JEDI.B
W97M/KOMPU.O
W97M/LAZY.B
W97M/LENA
W97M/MDMA
W97M/MINIMAL.E
W97M/MINIMAL.P
W97M/MINIMAL.R
W97M/MINIMAL.S
W97M/MINIMAL.W
W97M/MINIMAL.Z
W97M/NICEDAY.Z
W97M/NIGHTSHADE.D
W97M/NOTTICE.J
W97M/OUTBREAK.A
W97M/OUTBREAK.B
W97M/PROTECED
W97M/SIG
W97M/SIN
W97M/SMAC.A
W97M/SMAC.B
W97M/SOS
W97M/STEROID.GEN
W97M/SWLABS.T
W97M/TWNO.AC
W97M/VERM
W97M/VMPCK1.AX
W97M/VMPCK1.AZ
W97M/VMPCK1.V
W97M/WAZZU.FE
W97M/WAZZU.FF
W97M/WAZZU.FI
WARMAKER.MP.5747
WEREWOLF.1361C
WEREWOLF.DR1361C
WHITE NOISE.DR
WHITE NOISE.GR
WIN95/EVIL.A
WIN95/EVIL.B
WIN95/FONO.DR
WIN95/HAZLO
WM/ABER
WM/ALLIANCE.I
WM/BODY
WM/CIAO
WM/DIVINA.U
WM/FERIAS
WM/FRIES
WM/HAWK
WM/IVANA.D
WM/KANN.B
WM/KOMPU.M
WM/KOMPU.N
WM/LUPITA
WM/MATEY
WM/MINIMAL.AC
WM/NICEDAY.Y
WM/NJ-DLK1.P
WM/NOP.Z
WM/ODYSSEUS
WM/ODYSSEUS.KIT
WM/SPY.B
WM/SWLABS.T
WM/VERM
WM/VIVI
WM/WAZZU.FJ
WM/WAZZU.FM
WM/WHY.DR
X97M/CAULI
X97M/EXTRAS.J
X97M/EXTRAS.L
X97M/LAROUX.AU.GEN
X97M/LAROUX.FB
X97M/LAROUX.FG
X97M/LAROUX.FO.GEN
X97M/LAROUX.FP.GEN
X97M/LAROUX.FS
X97M/LAROUX.FU
X97M/LAROUX.Q
X97M/VCX
X97M/VCX.C
XANY.143B
XANY.191B
XANY.316
XANY.336
XANY.979
XANY.GR12
XANY.GR9
XBM.2401
XM/LAROUX.FG
XM/LAROUX.FJ
XM/LAROUX.FP.GEN
XM/RIOTS
XM/SOLDIER
XRCV.ANNA.737
XRES.632
XRES.980
YITZ.OW.367
YOWLER.A
YOWLER.DR
ZMANIA.CMP
The INTERNET.DAT component of the 4002 .DAT files included
with this release enables VirusScan to detect these 130
hostile Java classes:
ALLTARGETS.CLASS
ANIMATIONSOURCE.CLASS
ANIMATIONSOURCEAPPLET.CLASS
APPLETKILLER.CLASS
APPSTATUS.CLASS
ARCTEST.CLASS
ASSASSIN.CLASS
ATTACKER.CLASS
ATTACKTH.CLASS
AUDIOKILLER.CLASS
BANKINSPECT.CLASS
BARAPPLET.CLASS
BEGINNER.CLASS
BLINK.CLASS
BLUESCREEN.CLASS
BUMCHANGE.CLASS
CALCULAT.CLASS
CHANGEBANK.CLASS
CHART.CLASS
CHATOUREXPRESS.CLASS
CLIENT.CLASS
CONSUME.CLASS
CRASHCOM405.CLASS
DELETEFILE.CLASS
DGCLOCK.CLASS
DISKHOG.CLASS
DOMYWORK.CLASS
DOUBLETROUBLE.CLASS
DUPE.CLASS
DYNAPPLET.CLASS
EI.CLASS
ERRORMES.CLASS
EXAMPLE0.CLASS
EXECTEST.CLASS
EXITTEST.CLASS
FILEINFO.CLASS
FIXJAVA.CLASS
FORGER.CLASS
FRACTION.CLASS
FTPUSERSAPPLET.CLASS
GEN.CLASS
GENFRACTION.CLASS
GETAPPLETCL.CLASS
GRAPH.CLASS
HIJACKER.CLASS
HOSECOM404.CLASS
HOSEMOCH.CLASS
HOSTILETHREADS.CLASS
HUGOBANE1.CLASS
HUGOBANE3.CLASS
HUGOBANE5.CLASS
IMAGEBANK.CLASS
INSPECTCLIENT3.CLASS
INSPECTSERVERTHREAD.CLASS
IRRITANT.CLASS
JAVAMAIL.CLASS
JFSAPPLET.CLASS
JLPR.CLASS
JMUSH.CLASS
LETTERBOARD.CLASS
LETTERBUTTON.CLASS
LIFEGAME.CLASS
LOADLIBRARY.CLASS
LOGIN.CLASS
LOGINSER.CLASS
MANDELTEST.CLASS
MOUSECHASE.CLASS
MOUSECHASEEXCEPTION.CLASS
MUTATOR.CLASS
MYTIMER.CLASS
NERVOUSI.CLASS
NETSCOPE.CLASS
NEWLOADER.CLASS
NOISYBEAR.CLASS
OWNNET.CLASS
PENPAL.CLASS
PORT25.CLASS
PUBLICEN.CLASS
READFILE.CLASS
REPLACEPROPERTIESFILE.CLASS
REPORT.CLASS
REPORTSERVERSOCKET.CLASS
RM.CLASS
SCANALYZER.CLASS
SCAPEGOAT.CLASS
SEETHEWEB.CLASS
SELLDRUGS.CLASS
SENDMAILAPPLET.CLASS
SENDTEST.CLASS
SEXY.CLASS
SHORTCUT.CLASS
SHOWBASICREADS.CLASS
SILENTTH.CLASS
SIMPLETEXT.CLASS
SLOWERKILLER.CLASS
SOLARVENGEANCERT.CLASS
STARFIELD3.CLASS
STARSMEN.CLASS
STEALSTUFF.CLASS
STRANGEBREW.CLASS
TARGET.CLASS
TELESCRIVENTE.CLASS
TELNET.CLASS
TELNETGUI.CLASS
TELNETGUI2.CLASS
THREADKILLER.CLASS
TICKERTAPE.CLASS
TICKET.CLASS
TICKETHOLDER.CLASS
TICKETREADER.CLASS
TOURGUIDE.CLASS
TRALLALA.CLASS
TRIPLEFRAME.CLASS
TRIPLETHREAT.CLASS
TRIPLETHREAT2.CLASS
TUMBLEITEM.CLASS
TUMBLINTEXT.CLASS
TURNTRICKS.CLASS
UNGRATEFUL.CLASS
UNPLUGGED.CLASS
VALUEBOX.CLASS
VIRUS.CLASS
WASTEFUL.CLASS
WEBMAILER.CLASS
WIDGET.CLASS
WORDMANAGER.CLASS
WORDMEISTER.CLASS
WRITEFILE.CLASS
XYZAPP.CLASS
ZEALAND.CLASS
The INTERNET.DAT component of the 4002 .DAT files included
with this release enables VirusScan to detect these six
hostile ActiveX controls:
EXPLODER.OCX
NETLIST.CAB
NETLIST.OCX
RUNNER.OCX
SLINGSHOT.CAB
SLINGSHOT1.CAB
____________
KNOWN ISSUES
1. Using DOS memory managers might cause VirusScan to
falsely detect viruses in memory. Since Windows 95 and
Windows 98 no longer require DOS memory managers, you
can eliminate false warnings by preceding each line in
your CONFIG.SYS file that includes settings for a DOS
memory manager with REM. This deactivates the memory
manager. To learn more about working with your
CONFIG.SYS file, see your DOS or Windows documentation.
2. If you use a password to protect your VShield
configuration options, VShield will ask you for that
password whenever you open the VShield Properties
dialog box. Use your mouse to click inside the text
box provided in order to enter the password--keyboard
shortcuts will not work. Microsoft acknowledges this
issue in its Knowledge Base Article ID #Q84133. Next,
click OK to use the password you enter. To close the
password verification dialog box without entering a
password, click Cancel.
3. Disk defragmentation programs move files as they work
to maximize hard disk efficiency. If you have VShield,
VirusScan, or other applications active during a disk
defragmentation operation, your disk defragmentation
program might tell you that it cannot find the active
application files. This is normal and does not mean
that the files do not exist. To avoid error messages
like this, close all open applications and disable
VShield, then run your disk defragmentation operation
again.
4. VShield will not detect infected files within a .zip
archive if you have Novell's Client32 installed on
your computer, and you:
* Use Universal Naming Convention (UNC) notation to
navigate to a directory on a NetWare server that
contains the infected archive; and
* Extract the infected files from the archive into
the same directory.
To avoid this problem, map a drive letter on your
computer to the target directory on the NetWare
server before you extract the compressed files. To
ensure maximum anti-virus protection for your NetWare
servers, install and use NetShield NetWare from
Network Associates.
5. If you ask VShield to prompt you for an action when
it finds a virus or a hostile object and you choose
to have VShield move the infected file to a quarantine
directory, VShield does not retain the correct
filename for the infected file. Instead, VShield
renames the infected file as it moves it. As a result,
the infected file appears on the hard disk with a
completely different filename and a .TMP extension.
If you tell VShield to move infected files to a
quarantine directory automatically, however, the
program will retain the correct file names.
6. If VShield detects a virus in a file that you try to
open from within another application, by default it
will display a dialog box that lists range of possible
responses for you to take. If you then choose to clean
the infected file, the application that you use to open
the newly cleaned file will tell you that it cannot do
so.
To work around this limitation, click OK to close the
error message, then try to open the file again. The
application should open the file successfully on the
second try.
This issue does not occur if VShield lists your response
options in a full-screen alert message. If you choose to
clean the file when you see this alert, you may open the
newly cleaned file without difficulty.
To set VShield so that it displays the full-screen alert
message, open the VShield Properties dialog box to the
System Scan property page, then click the Action tab.
Select the Continue Access checkbox, then click OK to
close the VShield Properties dialog box.
To learn more about configuring VShield's response
options, see "Using VShield" in the VirusScan
User's Guide.
7. If you start your computer with a VirusScan Emergency
Disk that you created, the Emergency Disk utility will
quit to a command prompt when it detects and cleans a
boot sector infection. To ensure that you have removed
all infecting viruses from your system, Network
Associates recommends that you use the Emergency Disk
to restart your computer again, then run another scan
operation, before you restart your computer normally.
8. VirusScan will detect and remove the XF/SIC.A virus
from infected Microsoft Excel documents. If you later
use Excel 97 to open a file from which VirusScan has
removed this virus, Excel will tell you that it cannot
find a particular worksheet within the file at a
particular cell reference. It will also tell you that
continuing could damage your worksheet and ask you
whether you want to cancel your request to open
the file. The worksheet name it mentions will vary.
You may safely open the worksheet. Click No in the
confirmation dialog box to continue.
To prevent the message from reappearing, open the
document in Excel, then click the Insert menu, point
to Name, then choose Define. In the dialog box that
appears, delete the entries Auto_Open and Auto_Close.
Save and close the file normally.
9. VirusScan's Internet Filter module does not block any
IP addresses you have asked it to block if you connect
to the Internet through America Online.
____________
INSTALLATION
* INSTALLING VIRUSSCAN *
1. Insert the floppy disk or compact disc with your copy
of VirusScan into your floppy disk drive or CD-ROM
drive.
If you downloaded a compressed copy of VirusScan
from the Network Associates website or other electronic
service, create a temporary directory on your hard disk
or on a disk available on your network, then extract
the files you downloaded into that directory.
2. Click Start in the Windows taskbar, then choose Run.
3. Type x:\setup.exe in the Run dialog box to start the
installation utility from a floppy disk. To start the
utility from a CD-ROM, type x:\win95\setup.exe. In both
cases, x is the drive letter that designates your
floppy drive or your CD-ROM drive.
If you extracted files that you downloaded to your
hard disk or to a disk on your network, specify the
path to the correct directory. For example, type
C:\DOWNLOAD\SETUP.EXE.
4. Click OK to continue.
The VirusScan installation wizard will start. Follow
the instructions shown on each wizard pane to choose
the VirusScan options you want.
5. When you finish your installation, restart your
computer.
* PRIMARY PROGRAM FILES FOR VIRUSSCAN *
Note: The specific files you see on your computer will
depend on the type of license you purchased. Your
VirusScan copy might not include some of these files.
_INST32I.EX_ File used in uninstallation
_SETUP.DLL File used in uninstallation
_SETUP32.LIB File used in uninstallation
ADVGUI.DLL Advanced interface Dynamic Link
Library file
ALLDRIVE.VSC VirusScan settings file
AVCONSOL.EXE VirusScan Scheduler
AVCONSOL.INI VirusScan Scheduler settings file
BOOTSCAN.EXE Emergency Disk command line scanner
BROWSENT.DLL Dynamic Link Library file
CDFW800.DLL Dynamic Link Library file for
cc:Mail Scan
CDMW800.DLL Dynamic Link Library file for
cc:Mail Scan
CFGCOM32.DLL Dynamic Link Library file
CFW800.DLL Dynamic Link Library file for
cc:Mail Scan
CHKVXD.EXE VShield check file
CHRSET32.DLL Dynamic Link Library file for
cc:Mail Scan
CIW800.DLL Dynamic Link Library file for
cc:Mail Scan
CLEAN.DAT Virus definitions file
CMW800.DLL Dynamic Link Library file for
cc:Mail Scan
CONFIG32.EXE VirusScan Configuration Program
CONFWIZ.EXE VShield Configuration Wizard
CSH.DLL Dynamic Link Library file for Help
DEFAULT.VSC Default VirusScan settings file
DEFAULT.VSH Default VShield settings file
DEISL1.ISU File used in uninstallation
DMIALERT.DLL Dynamic Link Library File for DMI
Alerting
DOMAINX.DAT Banned URL definitions file
ECAPI.DLL Dynamic Link Library file for
E-Commerce
ECCOMMS.DLL Dynamic Link Library file for
E-Commerce
ECENGINE.EXE Electronic Commerce program
EDISK.EXE Emergency Disk Creation Wizard
program
EDWIZ16.EXE Emergency Disk utility program
EMALSCAN.DLL Dynamic Link Library file for
MAPI on-access and on-demand
scanning
EMCLEAN.DAT Emergency Disk Virus definitions
file
EMNAMES.DAT Emergency Disk Virus definitions
file
EMSCAN.DAT Emergency Disk Virus definitions
file
FAXFORM.TXT Form to purchase licensed version
of VirusScan--suitable for faxing
INETWH16.DLL Dynamic Link Library File
INETWH32.DLL Dynamic Link Library File
INTERNET.DAT Hostile Applet definitions file
IPSCANX.DAT Banned IP definitions file
LICENSE.DAT License definitions file
LICENSE.TXT License agreement file
MCARCHIV.DLL Dynamic Link Library file for
Compressed file scanning
MCKRNL32.DLL Dynamic Link Library file
MCSCAN32.DLL Dynamic Link Library file
MCUTIL32.DLL Dynamic Link Library file
MCZIP32.DLL Dynamic Link Library file for Send
Virus utility
MEDB632.DLL Dynamic Link Library file for
cc:Mail Scan
MESSAGES.DAT Message strings definitions file
MEW800.DLL Dynamic Link Library file for
cc:Mail Scan
MFLDR32.DLL Dynamic Link Library file
NAMES.DAT Virus definitions file
PACKING.LST Packing list file
PRESERVE.INI Preserved settings file
README.1ST License agreement file
RESELLER.TXT Network Associates resellers list
file
RWABS16.DLL Dynamic Link Library file for
Emergency Disk creation
RWABS32.DLL Dynamic Link Library file for
Emergency Disk creation
S95EXT.DLL Dynamic Link Library file
SCAN.DAT Virus definitions file
SCAN.EXE Command-line scan program
SCAN_C.VSC VirusScan settings file
SCAN32.EXE VirusScan graphical user interface
scanning program
SCAN86.EXE DOS command line scan program
SCANPM.EXE Protected mode command line scan
program
SCRSCAN.EXE Screen Saver scan program
SCRSCANP.DLL Dynamic Link Library file for
ScreenScan
SCRSCANR.DLL Dynamic Link Library file for
ScreenScan
SENDVIR.EXE Anti-Virus Research Submission
program
SETUP.EXE Setup program
SHUTIL.DLL Dynamic Link Library file
UNINST.INS File for Uninstall
VALIDATE.EXE Validation utility program
VIM32.DLL Dynamic Link Library file for
cc:Mail Scan
VMEFNW32.DLL Dynamic Link Library file for
cc:Mail Scan
VSC.LM Electronic Commerce settings file
VSCAN4.CNT VirusScan Help file
VSCAN4.HLP VirusScan Help file
VSCAN40.EXE VirusScan Launcher program
VSCLM.INI Electronic Commerce settings file
VSCONFIG.EXE VirusScan configuration program
file
VSECOMR.EXE Electronic Commerce program file
VSHWIN32.EXE VShield program file
VSSTAT.EXE VShield statistics program file
WBHOOK32.DLL Dynamic Link Library file
WCMDR.EXE File for Uninstall
WCMDR.INI File for Uninstall
WCMDRSIL.INI File for Uninstall
WEBSCANX.EXE VShield program file
WHATSNEW.TXT This document
Y2K.TXT Year 2000 compliance report
Files installed in the WINDOWS directory:
SECCAST.ICO SecureCast icon file
Files installed in the WINDOWS\SYSTEM directory:
MCAFECOM.DLL Dynamic Link Library file
MCKRNL.VXD Virtual Device Driver
MCSCAN32.VXD Virtual Device Driver
MCUTIL.VXD Virtual Device Driver
VSHIELD.VXD Virtual Device Driver for VShield
VSHINIT.VXD Virtual Device Driver for VShield
* TESTING YOUR INSTALLATION *
The Eicar Standard AntiVirus Test File is a combined effort
by anti-virus vendors throughout the world to implement one
standard by which customers can verify their anti-virus
installations.
To test your installation, copy the following line into its
own file, then save the file with the name EICAR.COM.
X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*
The file size will be 69 or 70 bytes.
Next, start your anti-virus software and allow it to scan
the directory that contains EICAR.COM. When your software
scans this file, it will report finding the
EICAR-STANDARD-AV-TEST-FILE virus.
Note that this file is NOT A VIRUS. Delete the file
when you have finished testing your installation to
avoid alarming unsuspecting users.
______________________
UNINSTALLING VIRUSSCAN
To uninstall VirusScan, click Start in the Windows taskbar,
choose Settings, point to Control Panel, and open. Open the
Add/Remove Programs utility from the folder. Highlight
VirusScan on the program list, and click Add/Remove to
uninstall VirusScan.
To remove VirusScan without using the uninstall utility,
follow these steps:
1. Remove references to VirusScan from your AUTOEXEC.BAT
and your SYSTEM.INI files. To do so, follow these
steps:
A. Start the Windows system editor. Click Start in the
Windows taskbar, then choose Run. Type SYSEDIT in
the Run dialog box, then click OK.
A set of text files will open on your screen. Your
AUTOEXEC.BAT file should appear as the first or
topmost window in this set. Click the title bar for
the SYSTEM.INI window to bring it to the foreground,
then locate this line:
[boot]SCRNSAVE.EXE=C:\PROGRA~1\NETWOR~1\MCAFEE~1\SCRSCAN.EXE
B. Change the line to read:
[boot]SCRNSAVE.EXE=C:\WINDOWS\SYSTEM\WINDOW~1.SCR
D. When you have restored your SYSTEM.INI file to its
original state, choose Save from the SYSEDIT File
menu to save your changes, then choose Exit from the
File menu to quit the SYSEDIT application.
2. Remove VirusScan icons from the Start menu. To do this,
follow these steps:
A. Click Start in the Windows taskbar, point to
Settings, then choose Taskbar.
B. Click the Start Menu Programs tab.
C. Click the Remove button.
D. Select the McAfee VirusScan folder in the list that
appears in the Remove Shortcuts/Folders dialog box,
then click Remove.
E. Windows will ask you to confirm your action. Click
Yes to continue.
F. Click Close to close the Remove Shortcuts/Folders
dialog box, then click OK to close the Taskbar
Properties dialog box.
3. Edit the Registry. To do this, follow these steps:
A. Start the Windows Registry editor. Click Start in
the Windows taskbar, then choose Run. Type REGEDIT
in the Run dialog box, then click OK.
B. Click + to expand the HKEY_LOCAL_MACHINE folder,
click + again to expand the SOFTWARE folder, then
click one more time to expand the CLASSES folder.
Next, delete these keys or entries:
\.vsc
\.vsh
\CLSID\{9EF56D61-A50F-11ce-B105-0000C04B2D52}
\CLSID\{9EF56D61-A50F-11ce-B105-0000C04B2D52}\InProcServer32
\CLSID\{C88249A0-AD7E-11cf-AD53-444553540000}
\CLSID\{C88249A0-AD7E-11cf-AD53-444553540000}\InProcServer32
\comfile\shell\VirusScan
\Directory\shell\VirusScan
\Drive\shell\VirusScan
\Excel.Addin\shell\VirusScan
\Excel.Chart.5\shell\VirusScan
\Excel.Chart.8\shell\VirusScan
\Excel.Macrosheet\shell\VirusScan
\Excel.Sheet.5\shell\VirusScan
\Excel.Sheet.8\shell\VirusScan
\Excel.Template\shell\VirusScan
\Excel.Workspace\shell\VirusScan
\Excel.XLL\shell\VirusScan
\exefile\shell\VirusScan
\Office.Binder.8\shell\VirusScan
\Office.Binder.98\shell\VirusScan
\rtffile\shell\VirusScan
\VSConfigFile
\VSHConfigFile
\WinZip\shell\VirusScan
\Word.Document.6\shell\VirusScan
\Word.Document.8\shell\VirusScan
\Word.RTF\shell\VirusScan
\Word.RTF.8\shell\VirusScan
\Word.Template\shell\VirusScan
\Word.Template.8\shell\VirusScan
C. Move to the HKEY_LOCAL_MACHINE\SOFTWARE folder, then
delete these keys or entries:
1. McAfee
\Scan95
\ScreenScan
2. \Microsoft\Windows\CurrentVersion\AppPaths\
\SCAN32.EXE
\SCRSCAN.EXE
\VSHWIN32.EXE
3. \Microsoft\Windows\CurrentVersion\
Controls Folder\Display\shellex
\PropertySheetHandlers
\ScrScanP
4. \Microsoft\Exchange\Client\Extensions\
\Exchange Scan="4.0;C:\Program Files
\Network Associates\McAfee VirusScan
\emalscan.dll;1;11000000000000;1110000;"
\Outlook Setup Extension=
"4.0;Outxxx.dll;7;000000000000000;0000000000;OutXXX"
5. \Microsoft\Windows\CurrentVersion\Run\
\AvconsoleExe="C:\Program Files\Network Associates\
McAfee VirusScan\avconsole.exe /minimize"
\McAfeeWebScanX="C:\Program Files\Network Associates\
McAfee VirusScan\WebScanX.exe"
\Vshwin32EXE="C:\Program Files\Network Associates\
McAfee VirusScan\VSHWIN32.EXE"
\VsStatEXE="C:\Program Files\Network Associates\
McAfee VirusScan\VSSTAT.EXE"
6. \Microsoft\Windows\CurrentVersion\RunServices
\Vshwin32EXE="C:\Program Files\Network Associates\
McAfee VirusScan\VSHWIN32.EXE"
7. \Microsoft\Windows\CurrentVersion\Controls Folder\
\Display\shellex\PropertySheetHandlers\ScrScanP\
@="{C88249A0-AD7E-11cf-AD53-444553540000}"
8. \Microsoft\Windows\CurrentVersion\SharedDLLs
\C:\WINDOWS\SYSTEM\MCAFECOM.DLL
\C:\WINDOWS\SYSTEM\MCKRNL.VXD
\C:\WINDOWS\SYSTEM\MCSCAN32.VXD
\C:\WINDOWS\SYSTEM\MCUTIL.VXD
\C:\WINDOWS\SYSTEM\VSHIELD.VXD
\C:\WINDOWS\SYSTEM\VSHINIT.VXD
9. \Microsoft\Windows\CurrentVersion\Uninstall
\McAfee VirusScan
D. Move to the HKEY_LOCAL_MACHINE\System\CurrentControlSet\
Services\VxD\ folder, then delete these keys or entries:
\VSHINIT
4. Restart your computer.
5. Delete VirusScan files and directories. To do so,
follow these steps:
A. Click Start, point to Programs, then choose Windows
Explorer.
B. Locate the folder that contains your copy of
VirusScan. If you chose the default installation
options, you should find VirusScan in this
directory path:
Program Files\Network Associates\McAfee VirusScan
C. Remove the following files from the \Windows\system
directory on your hard disk:
MCAFECOM.DLL
MCKRNL.VXD
MCSCAN32.VXD
MCUTIL.VXD
VSHIELD.VXD
VSHINIT.VXD
You have now removed VirusScan from your system.
Restart your computer to have your changes take effect.
_____________
DOCUMENTATION
For more information, refer to the users guides for each
product included on the CD-ROM or available from Network
Associates electronic services. Each product user's guide
is saved in Adobe Acrobat Portable Document Format (.PDF).
You can view and print this document with Adobe's Acrobat
Reader. PDF files can include hypertext links and other
navigation features to assist you in finding answers to
questions about your Network Associates product.
To download Adobe Acrobat Reader from the World Wide Web,
visit Adobe's website at:
http://www.adobe.com/prodindex/acrobat/readstep.html
To download Network Associates documentation, visit the
Network Associates website at:
http://www.nai.com
Additional contact information appears in the following
section.
Documentation feedback is welcome. Send e-mail to
tvd_documentation@nai.com.
__________________________
FREQUENTLY ASKED QUESTIONS
Regularly updated lists of frequently asked questions
about Network Associates products are also available on
the Network Associates website, on CompuServe, and on
America Online.
Q: I use both cc:Mail and a MAPI-compliant e-mail system
at work. Can I have VShield scan both of these systems
at once or switch back and forth between them?
A: VShield's E-Mail Scan module includes support for only
one e-mail client at any given time. You may not, for
example, have the E-Mail Scan module scan both a
MAPI-compliant mailbox and a Lotus cc:Mail server at
the same time. You can, however, scan first one mailbox
then switch the E-Mail Scan module so that it scans the
other mailbox. You can also have VShield's E-Mail Scan
module examine your cc:Mail mailbox in the background,
then have VirusScan's E-Mail Scan on-demand component
begin scanning your MAPI mailbox.
Q: I am installing new software on my computer, and the
manual recommends disabling any anti-virus software.
How do I disable VShield without uninstalling it?
A: Right-click the VShield icon located in your system
tray next to the system clock, point to Enable, then
choose System Scan from the shortcut menu. If System
Scan does not have a checkmark beside it in this menu,
it is already disabled. After you install your new
software, reactivate VShield by right-clicking the
VShield icon in the system tray, pointing to Enable,
then choosing System Scan from the shortcut menu. If
System Scan has a checkmark next to it in the menu,
it is enabled.
Q: I've activated VirusScan's heuristic scanning option,
but it won't identify the viruses it detects. Why not?
A: VirusScan's heuristic scanning feature looks for certain
"virus-like" characteristics in the files it scans. When
it finds a sufficient number of these characteristics,
VirusScan concludes that the file is infected. This
powerful scanning technique allows VirusScan to discover
viruses that are so new that they do not yet have names
or identities. VirusScan will, however, identify viruses
by name when they match its list of known viruses.
Q: When I choose Virus List in VirusScan, I get a message
that tells me it's unable to connect. What's happening?
A: Network Associates now stores its virus information in
a web-based Virus Information Library. To use this
feature, you must have a network-based or dial-up
Internet connection and web browsing software installed
on your computer. If you still cannot connect, start
your web browser and enter this address into the text
box at the top of your browser window:
http://www.nai.com/vinfo
Q: I opened VirusScan Scheduler, then I configured,
activated and scheduled a scan task to run, but it
never did. What happened?
A: To run a scheduled scan task, you must leave VirusScan
Scheduler running. If you close the Scheduler or shut
down your computer, the scheduled task will not run. If
the task misses the time it's supposed to run, it will
not run when you next start your computer or when you
next start the Scheduler, it will wait until the next
scheduled time you have set for it to run.
Q: I have an existing VirusScan installation with a lot
of custom settings. Can I keep these settings when I
upgrade to the current VirusScan version?
A: The Setup utility for VirusScan v4.0.2 or later will
offer to preserve your settings from previous versions
during installation. This feature will preserve any
configuration options you set in v3.2.0 or later. It
will make every attempt to preserve settings for
VirusScan 3.x versions earlier than v3.2.0, but
Network Associates does not support this feature for
versions earlier than v3.2.0. Setup will NOT preserve
settings from VirusScan v2.x, nor from any version of
WebScanX.
Q: How can I get Setup to remove all files, including
settings files, from existing VirusScan versions when
I run a silent installation?
A: To have Setup remove all VirusScan files during a silent
installation, add this line to the end of the SETUP.ISS
file you use for the silent installation:
Preserve=0
If this line does not appear in the file, or if its
value is anything other than zero, Setup will preserve
the settings files from your existing VirusScan version
during silent installation. To learn more about
recording and running a silent installation, consult
the VirusScan User's Guide.
Q: When VirusScan detects an infection in files compressed
in .CAB or ZIP-SFX format, why doesn't VirusScan clean,
delete, or move the files?
A: Because files compressed in .CAB and ZIP-SFX formats can
include a Microsoft Authenticode certificate, altering
the files can render them unusable. To avoid this
possibility, VirusScan does not clean, delete, or move
infected files compressed in .CAB or ZIP-SFX format.
Network Associates recommends that you decompress any
infected files compressed in these formats, then run
VirusScan again to clean the uncompressed files.
Q: VirusScan detected a virus on my system, but it is not
one of the default files listed in its Program
Extensions dialog box. Therefore, I suspect it might be
a false detection. What can I do to verify a detected
virus?
A: If you suspect a false detection on a non-executable
file, run VirusScan's command line scanner, SCAN.EXE,
to verify the infection. If VirusScan detects a virus
and SCAN.EXE does not, download the latest .DAT file
update, then scan your system again. If VirusScan still
detects a virus that you suspect is a false detection,
please report the issue to Network Associates technical
support.
Q: I would like to purchase and download the latest
version of VirusScan from one of the Network Associates
electronic services, but I do not want to give my
credit card information over the Internet for
security purposes. Can I purchase VirusScan via modem
and download the product via the Internet?
A: Yes. The first time you download VirusScan, the Network
Associates SecureCast wizard will prompt you to select
the transmission method you prefer to use to download
your Network Associates product. It will also prompt
you to transmit your encrypted credit card information.
At the Transaction Connection Type dialog box, select
Internet to download your order via the Internet.
At the Security Connection Type dialog box, select
Direct Dial Modem to transmit your credit card
information via modem.
Q: I have created my own Emergency Disk without using
the Emergency Disk creation utility. Is there anything
I need to do to be sure that it will work properly?
A: To have your own Emergency Disk start scanning properly,
you must create a CONFIG.SYS file on the boot diskette,
then add these lines:
DEVICE=HIMEM.SYS
DOS=HIGH
Add the HIMEM.SYS file from the \WINDOWS directory to
the boot diskette.
NOTE: For detailed instructions on creating an
Emergency Disk, refer to the instructions outlined in
the VirusScan User's Guide, which you'll find on the
Network Associates website.
NOTE ALSO: If you copied the files EMNAMES.DAT,
EMCLEAN.DAT, and EMSCAN.DAT to the Emergency Disk you
created (as it states in the User's Guide), you must
rename these files to NAMES.DAT, CLEAN.DAT, and
SCAN.DAT, respectively, in order for the Emergency Disk
to function properly.
Q: I moved a .VSC file to my Startup folder. Whenever I
turn on my computer, VirusScan starts, but does not
begin scanning. How can I make VirusScan start scanning
automatically?
A: You need to customize your options. Follow these
steps:
1. Location the .VSC file you saved.
2. Right-click the .VSC file, then choose Properties
from the shortcut menu that appears.
3. Click the Detection tab.
5. Select the Start Automatically check box.
6. Click OK to close the properties dialog box.
Q: When VirusScan starts, how does it determine its
default settings?
A: VirusScan reads its default settings from the
DEFAULT.VSC file located in the installation directory.
Q: What error codes can CHKVXD.EXE return?
A: Possible CHKVXD.EXE error level codes, along with their
descriptions, are:
65535(-1)= VShield not installed
0 = VShield enabled
1 = VShield disabled
Q: How can I tell that ScreenScan is working?
A: ScreenScan does not tell you when it scans your system,
but if you enable the logging option when you configure
it, VirusScan will record all ScreenScan activity in
its log file.
Q: Can I update Network Associates data (.DAT) files to
detect new viruses?
A: Yes, you can install and use the Network Associates
SecureCast client software to receive updated files
automatically, as soon as they become available. For
details, consult the VirusScan User's Guide.
If you need additional assistance with downloading,
contact Network Associates Download Support. Contact
information appears later in this file.
Q: An error occurs when VirusScan has completed 95 percent
of its installation. Why does this occur on my system,
but not on others?
A: Using a non-standard Windows 95 Winsock will cause the
Setup to fail on some systems at the 95 percent
completed point. To prevent this, use the default
Windows 95 Winsock.
Q: I removed the Recycle Bin from the VirusScan exclusions
list. How can I replace it?
A: Because the Recycle Bin is a system folder, it cannot
be added to the exclusions list using VirusScan's
browse feature. To restore it to the list, enter the
Recycle Bin's full path in the exclusions list:
\Recycled\
Q: Why are additional extensions added to the Program Files
Only list?
A: As the Network Associates Anti-Virus Emergency Response
Team finds viruses that can infect new file types, it
adds new extensions to the default extensions list to
enhance security. For instance, new viruses can infect
Microsoft Office binder files, so the default extensions
list now includes the file extension for these binder
files so that VirusScan will examine them for viruses.
Q: I thought I could right-click Microsoft Office .DO?,
.XL?, or .OBD files, then choose Scan for Viruses
from a shortcut menu in order to start a scan operation.
I have Microsoft Office installed, but when I try this,
it doesn't work. Why not?
A: If you installed Microsoft Office after you installed
VirusScan, you might need to reinstall VirusScan to
enable context-sensitive shortcut menus.
Q: I am having trouble installing Service Pack 2 for
Microsoft Exchange Client 5.0. Why?
A: VShield uses files which the upgrade needs to write to.
In order to successfully install the service pack,
you must first close VShield by right-clicking the
VShield icon the Windows system tray, then selecting
Exit. You will now be able to successfully run the
service pack upgrade.
Q: I'm running Microsoft Exchange Client 5.0, and
VirusScan's On-Demand scan icons aren't showing on my
taskbar. Why?
A: If you're using Microsoft Exchange Client 5.0, the two
Exchange On-Demand scan icons will not appear on the
Windows taskbar. This is due to a limitation of
Exchange. Please refer to your Exchange documentation
for instructions on how to place these icons onto the
taskbar within Exchange.
_____________________________
CONTACTING NETWORK ASSOCIATES
On December 1, 1997, McAfee Associates merged with
Network General Corporation, Pretty Good Privacy, Inc.,
and Helix Software, Inc. to form Network Associates, Inc.
The combined Company subsequently acquired Dr Solomon's
Software and CyberMedia, Inc.
Network Associates continues to market and support the
product lines from each of the former entities. You may
direct all questions, comments and technical support
requests to the Network Associates Customer Care department
at any of the addresses or phone numbers listed below.
Contact the Network Associates Customer Care
department at:
1. Phone (408) 988-3832
Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time
2. Fax (408) 970-9727
24-hour, Group III Fax
3. Fax-back automated response system (408) 346-3414
Send correspondence to any of the following Network
Associates locations:
Network Associates Corporate Headquarters
3965 Freedom Circle
McCandless Towers
Santa Clara, CA 95054
Phone numbers for corporate-licensed customers:
Phone: (408) 988-3832
Fax: (408) 970-9727
Phone numbers for retail-licensed customers:
Phone: (972) 278-6100
Fax: (408) 970-9727
Network Associates offices outside the United States:
Network Associates Australia
Level 1, 500 Pacific Highway
St. Leonards, NSW
Sydney, Australia 2065
Phone: 61-2-8425-4200
Fax: 61-2-9439-5166
Network Associates Austria
Pulvermuehlstrasse 17
Linz, Austria
Postal Code A-4040
Phone: 43-732-757-244
Fax: 43-732-757-244-20
Network Associates Belgium
Bessenveldtstraat 25a
Diegem, Belgium - 1831
Phone: 32-3-716-4070
Fax: 61-2-716-4770
Network Associates do Brasil
Rua Geraldo Flausino Gomez 78
Cj. - 51 Brooklin Novo - São Paulo
SP - 04575-060 - Brasil
Phone: (55 11) 5505 1009
Fax: (55 11) 5505 1006
Network Associates Canada
139 Main Street, Suite 201
Unionville, Ontario
Canada L3R 2G6
Phone: (905) 479-4189
Fax: (905) 479-4540
Network Associates People's Republic of China
New Century Office Tower, Room 1557
No. 6 Southern Road Capitol Gym
Beijing
People's Republic of China 100044
Phone: 86 10 6849-2650
Fax: 86 10 6849-2069
NA Network Associates Oy
Kielotie 14 B
01300 Vantaa
Finland
Phone: 358 9 836 2620
Fax: 358 9 836 26222
Network Associates France S.A.
50 Rue de Londres
75008 Paris
France
Phone: 33 1 44 908 737
Fax: 33 1 45 227 554
Network Associates Deutschland GmbH
Industriestrasse 1
D-82110 Germering
Germany
Phone: 49 8989 43 5600
Fax: 49 8989 43 5699
Network Associates Hong Kong
19/F, Matheson Centre
3 Matheson Street
Causeway Bay
Hong Kong
Phone: 852-2832-9525
Fax: 852-2832-9530
Network Associates Srl
Centro Direzionale Summit
Palazzo D/1
Via Brescia, 28
20063 - Cernusco sul Naviglio (MI)
ITALY
Phone: 39 (0)2 9214 1555
Fax: 39 (0)2 9214 1644
Network Associates Japan, Inc.
Toranomon 33 Mori Bldg.
3-8-21 Toranomon Minato-ku
Tokyo 105-0001 Japan
Phone: 81 3 5408 0700
Fax: 81 3 5408 0781
Network Associates Latin America
150 South Pine Island Road, Suite 205
Plantation, Florida 33324
United States
Phone: (954) 452-1731
Fax: (954) 236-8031
Network Associates de Mexico
Andres Bello No. 10, 4 Piso
4th Floor
Col. Polanco
Mexico City, Mexico D.F. 11560
Phone: (525) 282-9180
Fax: (525) 282-9183
Network Associates International B.V.
Gatwickstraat 25
1043 GL Amsterdam
The Netherlands
Phone: 31 20 586 6100
Fax: 31 20 586 6101
Network Associates Portugal
Av. da Liberdade, 114
1269-046 Lisboa
Portugal
Phone: 351 1 340 4543
Fax: 351 1 340 4575
Net Tools Network Associates South Africa
Bardev House, St. Andrews
Meadowbrook Lane
Epson Downs, P.O. Box 7062
Bryanston, Johannesburg
South Africa 2021
Phone: 27 11 706-1629
Fax: 27 11 706-1569
Network Associates South East Asia
7 Temasek Boulevard
The Penthouse
#44-01, Suntec Tower One
Singapore 038987
Phone: 65 430-6670
Fax: 65 430-6671
Network Associates Spain
Orense 4, 4th Floor
Edificio Trieste
28020 Madrid
Spain
Phone: 34 91 598 18 00
Fax: 34 91 556 14 01
Network Associates Sweden
Datavägen 3A
Box 596
S-175 26 Järfälla
Sweden
Phone: 46 (0) 8 580 88 400
Fax: 46 (0) 8 580 88 405
Network Associates AG
Baeulerwisenstrasse 3
8152 Glattbrugg
Switzerland
Phone: 0041 1 808 99 66
Fax: 0041 1 808 99 77
Network Associates International Ltd.
Minton Place, Victoria Street
Windsor, Berkshire
SL4 1EF
United Kingdom
Phone: 44 (0)1753 827 500
Fax: 44 (0)1753 827 520
Or, you can receive online assistance through any
of the following resources:
1. Internet E-mail: support@nai.com
2. Internet FTP: ftp.nai.com
3. World Wide Web: http://support.nai.com
4. America Online: keyword MCAFEE
5. CompuServe: GO NAI
To provide the answers you need quickly and efficiently,
the Network Associates technical support staff needs
some information about your computer and your software.
Please have this information ready when you call:
- Program name and version number
- Computer brand and model
- Any additional hardware or peripherals connected to
your computer
- Operating system type and version numbers
- Network name, operating system, and version
- Network card installed, where applicable
- Modem manufacturer, model, and baud, where applicable
- Relevant browsers or applications and their version
numbers, where applicable
- How to reproduce your problem: when it occurs, whether
you can reproduce it regularly, and under what
conditions
- Information needed to contact you by voice, fax, or
e-mail
We also seek and appreciate general feedback.
* FOR PRODUCT UPGRADES *
To make it easier for you to receive and use Network
Associates products, we have established a reseller's
program to provide service, sales, and support for our
products worldwide. For a listing of resellers, see the
resellers.txt file or contact Network Associates
Customer Care for resellers near you.
* FOR REPORTING PROBLEMS *
Network Associates prides itself on delivering a
high-quality product. If you find any problems, please
take a moment to review the contents of this file. If
the problem you've encountered is documented, there is
no need to report the problem to Network Associates.
If you find any feature that does not appear to
function properly on your system, or if you believe
an application would benefit greatly from enhancement,
please contact Network Associates with your suggestions
or concerns.
* FOR ON-SITE TRAINING INFORMATION *
Contact Network Associates Customer Service at
(800) 338-8754.
* NETWORK ASSOCIATES BETA SITE *
Get pre-release software, including .DAT files, through
http://beta.nai.com. You will have access to Public
Beta and External Test Areas. Your feedback will make
a difference.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.