What's New in VirusScan for Windows 95 v3.1.0 (3007)
Copyright 1994-1997 by McAfee, Inc.
All Rights Reserved.
Thank you for using McAfee's VirusScan for Windows 95.
This What's New file contains important information
regarding the current version of this product. It is
highly recommended that you read the entire document.
McAfee welcomes your comments and suggestions. Please
use the information provided in this file to contact us.
___________________
WHAT'S IN THIS FILE
- New Features
- Known Issues
- Installation
- Documentation
- Frequently Asked Questions
- Contact McAfee
____________
NEW FEATURES
1. VirusScan's powerful new user interface provides
advanced scan configuration settings and a complete
Tools menu. From the Tools menu, users can: Password
protect scan tasks, gain access to the McAfee Virus
List, and start the VirusScan Console. The Tools menu
is conveniently located in VirusScan's main window.
2. The VirusScan Console is an intuitive addition to
VirusScan for Windows 95. The VirusScan Console
facilitates easy and efficient scheduling and
configuring of scan tasks.
3. VirusScan v3.1.0 offers configuration lockdown for
both the on-demand scanner and VShield, the on-access
scanner, through password protection.
Users or administrators can now password protect scan
settings to prevent unintentional changes being made.
4. ScreenScan is now compatible with 3-D screen savers
in Windows 95 Service Pack II.
5. Increased file compression scanning capabilities.
VirusScan now scans files compressed with PKLITE,
LZEXE, and LHA compression software.
6. VShield is now compatible with Microsoft's 'FindFast'
Fast File Indexer that comes with MS Office. Now, while
FindFast indexes your files for faster access, VShield
will check them for macro viruses. Now you can have fast,
safe access to all your documents.
7. VShield now supports Novell Client32.
* NEW VIRUSES DETECTED *
This DAT file detects the following 174 new viruses.
Locations that have experienced particular problems
with specific viruses are also identified.
ALIEN.F
ALLIANCE.B
ANT.B:TW
APPDER.F (Singapore)
ASBV
BALROG.A
BANDUNG.AP
BANDUNG.AQ
BANDUNG.AR
BEEPER.A
BEEPER.B
BISMARK.E
BOX.D:TW
CALENDAR.A
CAP.B
CAP.C
CAP.G
CAP.H
CAP.N
CAP.O
CAP.Q
CAP.R
CAP.S
CAP.T
CAP.V
CAP.W
CEBU.A
CLOCK.I:DE
CMD.A
COLORS.BC
COLORS.BD
COLORS.BE
COLORS.BF
COLORS.BG
COLORS.BH
COLORS.BI
COLORS.BJ
COLORS.BK
CONCEPT.AT
CONCEPT.AU
CONCEPT.AV
CRASH.A
CVCK1:KIT
DANCE.A
DIR-II.1536.G
DOGGIE.E
DRACULA.A
DZT.E (US)
DZT.F
ERASER.M:TW (INTENDED)
ERASER.N:TW (INTENDED)
ERASER.O:TW
ERASER.P:TW (TROJAN)
ETERNITY.599
FUZZY.A
GOLDFISH.C
HELPER.D
HELPER.E
HLLO.6736
HLLP.7072
HLLP.8832
HOOTERS.5000
HYBRID.E
HYBRID.F
IMMORTAL.2174
IMPOSTER.C
IRISH.Q
JERUSALEM-1813-DROPPPER (FRI 13TH)
JM.710
JOHNNY.N
JOHNNY.N1
KILLOK.A
KILLOK.B
KILLOK.C
KOMPU.D
LAHYANI.1356
LEMON.B
LITHI.4113
LUNCH.D
MARK:TW
MDMA.H
MDMA.S
MDMA.U
MERCY1B.575
MINIMAL.P
NICEDAY.K
NICEDAY.L
NICEDAY.M
NICEDAY.N
NJ-DLK1.I (INTENDED)
NJ-WMDLK1.H
NOPRINT.A
NPAD.BK
NPAD.BQ
NPAD.BR
NPAD.BS
NPAD.BT
NPAD.BU
NPAD.BV
NPAD.BW
NPAD.BX
NPAD.BY
NPAD.BZ
NPAD.CA
NPAD.CB
NPAD.CC
NPAD.CD
NUCLEAR.N
PAYCHECK.D
PG
PIG.C:TW
PS-MPC.702
QUICK.A
RAPI.AJ2
RED.A:DE
REHENES.A
SAFWAN.A
SCHUMANN.A
SHOWOFF.BD
SHOWOFF.BE
SHOWOFF.BF
SHOWOFF.BG
SHOWOFF.BH
SHOWOFF.BI
SHOWOFF.BJ
SHOWOFF.BK
SHOWOFF.BL
SHOWOFF.BM
SHOWOFF.BN
SHOWOFF.BO
SHOWOFF.BP
SHOWOFF.BQ
SHOWOFF.BR
SHOWOFF.BS
SMILEY.C:DE
SPANSKA.1120.B (Internet)
SPARKLE.A
SWLABS.C
TALON.K
TEMPLE.B
TRAP.A:TW
TRAP.B:TW
TRAP.C:TW
TRAP.D:TW
TRIVIAL.170
TWNO.Z:TW
TWOLINES.J
TWOLINES.J1
TWOLINES.K
TWOLINES.K1
TWOLINES.L
TWOLINES.L1
TWOLINES.M
TWOLINES.M1
TWOLINES.N1
TWOLINES.O
TWOLINES.O1
TWOLINES.P
TWOLINES.P1
UNCOMPLETED.613
UNDERGRO.A
VAMPIRE.A:TW
VAMPIRE.B:TW
VARMINT.A:TW
VICINITY.A:DE (Austria)
WAZZU.CE
WAZZU.CF
WAZZU.CG
WAZZU.CH
WAZZU.CI
WMVH1.KIT:TW (TROJAN)
XM/LAROUX.D (Europe)
XM/LAROUX.E (Hong Kong)
ZASHIB.A
* NEW VIRUSES CLEANED *
This DAT file cleans the following 154 new viruses.
Locations that have experienced particular problems
with specific viruses are also identified.
ALIEN.F
ALLIANCE.B
ANT.B:TW
APPDER.F (Singapore)
ASBV
BALROG.A
BANDUNG.AP
BANDUNG.AQ
BANDUNG.AR
BOX.D:TW
CALENDAR.A
CAP.B
CAP.C
CAP.G
CAP.H
CAP.N
CAP.O
CAP.Q
CAP.R
CAP.S
CAP.T
CAP.V
CAP.W
CEBU.A
CLOCK.I:DE
COLORS.BC
COLORS.BD
COLORS.BE
COLORS.BF
COLORS.BG
COLORS.BH
COLORS.BI
COLORS.BJ
COLORS.BK
CONCEPT.AT
CONCEPT.AU
CONCEPT.AV
CRASH.A
CVCK1:KIT
DANCE.A
DIR-II.1536.G
DRACULA.A
DZT.E (US)
DZT.F
ERASER.M:TW (INTENDED)
ERASER.N:TW (INTENDED)
ERASER.O:TW
ERASER.P:TW (TROJAN)
ETERNITY.599
FUZZY.A
GOLDFISH.C
HYBRID.E
HYBRID.F
IMMORTAL.2174
IMPOSTER.C
IRISH.Q
JM.710
JOHNNY.N
JOHNNY.N1
KILLOK.A
KILLOK.B
KOMPU.D
LAHYANI.1356
LEMON.B
LITHI.4113
LUNCH.D
MDMA.S
MDMA.U
MERCY1B.575
MINIMAL.P
NICEDAY.K
NICEDAY.L
NICEDAY.M
NICEDAY.N
NOPRINT.A
NPAD.BQ
NPAD.BR
NPAD.BS
NPAD.BT
NPAD.BU
NPAD.BV
NPAD.BW
NPAD.BX
NPAD.BY
NPAD.BZ
NPAD.CA
NPAD.CB
NPAD.CC
NPAD.CD
NUCLEAR.N
PAYCHECK.D
PG
PIG.C:TW
PS-MPC.702
QUICK.A
RAPI.AJ2
RED.A:DE
REHENES.A
SAFWAN.A
SCHUMANN.A
SHOWOFF.BD
SHOWOFF.BE
SHOWOFF.BF
SHOWOFF.BG
SHOWOFF.BH
SHOWOFF.BI
SHOWOFF.BJ
SHOWOFF.BK
SHOWOFF.BL
SHOWOFF.BM
SHOWOFF.BN
SHOWOFF.BO
SHOWOFF.BP
SHOWOFF.BQ
SHOWOFF.BR
SHOWOFF.BS
SMILEY.C:DE
SPANSKA.1120.B (Internet)
SPARKLE.A
SWLABS.C
TEMPLE.B
TRAP.A:TW
TRAP.B:TW
TRAP.C:TW
TRAP.D:TW
TRIVIAL.170
TWNO.Z:TW
TWOLINES.J
TWOLINES.J1
TWOLINES.K
TWOLINES.K1
TWOLINES.L
TWOLINES.L1
TWOLINES.M
TWOLINES.M1
TWOLINES.N1
TWOLINES.O
TWOLINES.O1
TWOLINES.P
TWOLINES.P1
UNCOMPLETED.613
UNDERGRO.A
VAMPIRE.A:TW
VAMPIRE.B:TW
VICINITY.A:DE (Austria)
WAZZU.CE
WAZZU.CF
WAZZU.CG
WAZZU.CH
WAZZU.CI
WMVH1.KIT:TW (TROJAN)
XM/LAROUX.D (Europe)
XM/LAROUX.E (Hong Kong)
ZASHIB.A
____________
KNOWN ISSUES
1. The new 3000 series DATs contained in VirusScan v3.1.0
are not backward compatible with the VirusScan v2.x
series. The 3000 series DATs should not be used with
VirusScan v2.x products.
2. Windows 95 no longer requires MS-DOS memory managers.
Using MS-DOS memory managers may cause VirusScan for
Windows 95 to falsely detect viruses in memory. To
eliminate false warnings, remark (Rem) the memory
manager lines from your CONFIG.SYS to deactivate them.
3. ScreenScan's log file has a maximum size of 100KB. If
the file reaches this size, the oldest data will be
deleted. To retain logging data, you should edit the
content to keep the log file under 100K or save the
oldest data to another file.
4. ScreenScan will stop scanning after it detects a
virus and prompt you to launch VirusScan. If you have
additional viruses on your system, ScreenScan will not
notify you until the next time it activates. McAfee
recommends that you scan and clean your entire system
with VirusScan whenever ScreenScan detects a virus.
5. After uninstalling ScreenScan, the screen saver will
be set to None. You can reactivate your screen saver
from the Display Properties.
6. If using CTRL+ALT+DEL to shut down a Windows 95 system
when VShield or any other VxD is enabled, Windows will
not shut down. However, VShield or the VxD will be
disabled. Windows will not shut down unless the shut
down process is repeated. This is a known issue with
Microsoft's Windows 95 operating system.
7. When creating an Emergency Disk, you must close all
open windows to the floppy drives. The Emergency Disk
creation utility must have exclusive access to the
floppy or the system file transfer may fail, making
the disk non-bootable.
8. If password protection is set for VShield or any
scan task, when an associated program is launched, you
will be prompted to verify the password. You must use
the mouse to click in the text field to enter the
password, or click on Cancel to exit. Keyboard strokes
are not functional. This is a Microsoft issue as stated
in Microsoft's Knowledge Base Article ID #Q84133.
9. The Status properties page for VShield Properties can
only be updated by closing and reopening VShield's Task
Properties window.
10. If an .LZH file is infected with the Concept macro
virus, you must first decompress the file to delete
the virus.
11. The VShield component of VirusScan 3.1.0 contains
significant enhancements over the VShield component
of VirusScan 3.0.0. Because of these extensive
modifications to the product, McAfee strongly recom-
mends you reboot your system after installing the new
version of VirusScan. You will not be protected by
VShield until you reboot.
12. When running two or more instances of Scan32.EXE and two or
more LHA compressed archives are scanned simultaneously,
Scan32.EXE will terminate with a page fault.
13. Scan32.EXE cannot scan boot sectors on FAT32 systems.
14. When an infected file is unzipped directly to a Novell
server, VShield will not detect the infection as the file
is created. For maximum security, use VirusScan to scan
the Novell server after the files have been unzipped to
the server.
____________
INSTALLATION
* INSTALLING THE PRODUCT *
1. Do one of the following:
- If installing from diskette or compact disc, insert it
into your floppy disk drive or CD-ROM drive.
- If installing from files downloaded from a BBS or the
McAfee Web Site, decompress the zipped files into a
directory on the network or your local drive.
2 Select Run from the Start menu.
3. If installing from diskette, type x:\setup.exe where x
is the drive in which you placed the diskette. Click OK.
If installing from compact disc, type x:\win95\setup.exe
where x is the drive in which you placed the CD-ROM.
Click OK.
If installing from downloaded files, type
x:\path\setup.exe where x:\path is the location of the
files (for example, C:\DOWNLOAD\SETUP.EXE). Click OK.
Response: The Welcome screen is displayed. Click Next to
continue.
4. Follow the on-screen installation instructions to
complete VirusScan installation.
5. When installation is complete, reboot your system
for the changes to take effect.
* PERFORMING A SILENT INSTALLATION *
If you would like to perform a "silent" installation
of VirusScan, requiring minimal user interaction and
using all default or "Typical" installation settings,
add -s (i.e. SETUP.EXE -s) to the setup command when
you install the product.
Network Administrators can customize the silent
installation feature by following the steps outlined
below.
1. Check in the Windows directory to ensure that a
file named SETUP.ISS does not already exist. If it
does, rename it, back it up, or delete it.
2. Run SETUP.EXE with the -r switch, (i.e. SETUP.EXE -r).
3. Select the components you would like to be installed
during the silent installation. All responses will
be recorded.
4. Finish the installation, and locate the file SETUP.ISS
in the Windows directory.
Note: You can modify this file to allow the instal-
lation to copy the VirusScan files to the drive
where the operating system resides instead of
defaulting to the C: drive by following the
instructions below:
Locate the section [SdSetupType-0] in the
SETUP.ISS file and go to the line: Result=x
where x is equal to:
301 (Typical installation)
302 (Compact installation)
303 (Custom installation)
Add 100 to the above value, so that the Result
variable is equal to 401, 402, or 403.
7. Copy the installation files onto a local or mapped
drive, then rename, back up, or delete the SETUP.ISS
file.
Note: A silent install cannot be performed from
multiple media as the silent operation will be
comprimised when the install prompts the user
for more media.
8. Copy the new SETUP.ISS from the Windows directory
to the location of the installation files.
9. Run SETUP.EXE with the -s switch (i.e. SETUP.EXE -s).
NOTE: If you do not specify a "recorded" answer for
all dialog boxes during the initial installation, the
silent installation will fail. Also, the file used
for the silent installation, SETUP.ISS, may not work
properly across different operating systems. For
example, if the silent install is generated for
Windows 95, it may not work properly in Windows 3.1x
or Windows NT.
10. When the silent installation is complete, the machine
will reboot automatically.
* PRIMARY PROGRAM FILES FOR VIRUSSCAN FOR WINDOWS 95 *
Note: Depending on the type of license you purchased, some
of these files may not be installed.
Files located in the Install directory:
=======================================
1. Installed for VShield/Scan32/DOS/ScreenScan:
README.1ST = License and registration
information
CLEAN.DAT = Virus clean definition data
MCALYZE.DAT = Virus definition data
NAMES.DAT = Virus names definition data
SCAN.DAT = Virus scan definition data
ADVGUI.DLL = Advanced interface library
file
MCGUI32.DLL = AV Console library file
S95EXT.DLL = Library file
SHEXTVSH.DLL = Library file
AVCONSOL.EXE = VirusScan Console program
file
MCECOM.EXE = Electronic Commerce program
file
CHKVXD.EXE = VShield virtual device
SCNCFG32.EXE = VirusScan configuration
program
SETBROWS.EXE = Set browser program
VIRLST32.EXE = McAfee Virus List
VALIDATE.EXE = McAfee file validation
program
VSECOMR.EXE = Electronic Commerce program
file
WCMDR.EXE = Windows Commander program
driver checking utility
AVCONSOL.HLP = AV Console help file
SCAN32.HLP = Scan32 help file
VSHCFG32.HLP = VShield configuration
help file
AVCONSOL.INI = AV Console initialization
file
WCMDR.INI = Windows Commander
configuration settings
WCMDRSIL.INI = unInstallShield helper
configuration
DELSL?.ISU = Uninstall file
PACKING.LST = Packing list
FAXFORM.TXT = Fax registration form
LICENSE.TXT = License text file
RESELLER.TXT = McAfee authorized resellers
VSCLOG.TXT = Activity log for VirusScan
VSHLOG.TXT = Activity log for VShield
WHATSNEW.TXT = What's New document
2. Installed for VShield/Scan32:
DPMI16.DLL = 16-bit DOS protected mode
interface library
DPMI32.DLL = 32-bit DOS protected mode
interface library
MCALYZE.DLL = Library files
MCCOD32.DLL = Library files
MCKRNL32.DLL = Library files
MCSCAN32.DLL = Library files
MCUTIL32.DLL = Library files
VSECOM.DLL = Library files
3. Installed for VShield:
VSHCFG32.EXE = VShield configuration
program
VSHWIN32.EXE = VShield engine
DEFAULT.VSH = Default VShield settings
4. Installed for Scan32:
SHUTIL.DLL = Run-time support library
SCAN32.EXE = VirusScan for Windows 95
program
DEFAULT.VSC = Default Scan32 settings
5. Installed for Emergency Disk Creation Utility:
SCAN.EXE = MS-DOS scan program
SCANPM.EXE = Protected mode scanner
EDISK32.EXE = Emergency Disk creation
utility
GETREPLY.EXE = Emergency diskette program
component
EDAT.1 = Emergency Disk batch file
EDAT.2 = Emergency Disk program
information file
EDAT.3 = Emergency Disk file
EDAT.4 = Emergency Disk file
EDAT.5 = Emergency Disk file
EDAT.6 = Emergency Disk file
EDISK.SCR = Emergency Disk script
MCKRNL16.DLL = Emergency Disk library file
MCUTIL16.DLL = Emergency Disk library file
EMSCAN.DAT = Virus scan definition data
EMCLEAN.DAT = Virus clean definition data
EMNAMES.DAT = Virus names definition data
6. Installed for ScreenScan:
MCKRNL32.DLL = Library file
MCUTIL32.DLL = Library file
SCRSCANP.DLL = Library file
SCRSCANR.DLL = Library file
DUNZIP32.DLL = ScreenScan compression
library file
DZIP32.DLL = ScreenScan compression
library file
SCRSCAN.EXE = ScreenScan program file
ScreenScan Activity Log.TXT = ScreenScan activity log
Files located in WINDOWS directory:
==========================================
SECCAST.ICO = Secure Cast icon
Files located in WINDOWS\SYSTEM directory:
==========================================
1. Installed for VShield/Scan32/DOS:
MCAFECOM.DLL = McAfee Electronic
Commerce library file
2. Installed for VShield/Scan32:
MCKRNL.VXD = Detection virtual device
driver
MCSCAN32.VXD = Detection virtual device
driver
MCUTIL.VXD = Support virtual device
driver
3. Installed for VShield:
VSHIELD.VXD = Detection virtual device
driver
Files located in the WINDOWS\HELP directory:
============================================
1. Installed for VShield:
VSHLDCFG.HLP = VShield help
2. Installed for Scan32:
SCANEXT.HLP = Scan32 Extension help
VIRUSCAN.HLP = VirusScan help
INETWH16.DLL = Internet library help file
INETWH32.DLL = Internet library help file
3. Installed for ScreenScan:
SCRSCAN.HLP = ScreenScan help
Note: WINDOWS refers to the directory to which Windows 95
is installed, not the Windows 3.1x directory.
* TESTING YOUR INSTALLATION *
The Eicar Standard AntiVirus Test File is a combined
effort by anti-virus vendors throughout the world to
come up with one standard by which customers can verify
their anti-virus installations. To test your
installation, copy the following line into its own
file and name it EICAR.COM.
X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*
When done, you will have a 69- or 70-byte file.
When VirusScan is applied to this file, SCAN will report
finding the EICAR-STANDARD-AV-TEST-FILE virus.
THIS IS NOT A VIRUS. However, users often have the need to
test that their installations function correctly. The anti-
virus industry, through the European Institute for Computer
Antivirus Research, has adopted this standard to
facilitate this need.
Please delete the file when installation testing is
completed so unsuspecting users are not unnecessarily
alarmed.
_________________________________
MANUALLY UNINSTALLING THE PRODUCT
McAfee recommends using VirusScan's uninstall program
provided. You can access the uninstaller from the Start menu
in Programs/McAfee VirusScan. If, however, UNINSTALLER.EXE
is not present on your system, follow the instructions
outlined below to manually uninstall VirusScan:
1. Remove VirusScan from the AUTOEXEC.BAT file:
1. Go to the System Configuration Editor window by
typing SYSEDIT in the Start/Run dialog box and press
Enter.
2. In the first file, the AUTOEXEC.BAT, delete the
VirusScan entry and the @IF ERRORLEVEL 1 PAUSE line
if present.
3. Save the changes and close the Configuration Editor
window.
2. Remove VirusScan icons:
The VirusScan icons can be removed from the Taskbar
properties page in Start/Settings/Taskbar. Follow the
instructions below to remove VirusScan icons.
1. From the Taskbar properties page, click Remove.
2. Highlight the McAfee VirusScan folder.
3. Click the Remove button to remove the icons.
4. Click Okay.
3. Edit the Registry:
1. To get to the Registry, type REGEDIT in the
Start/Run dialog box and press Enter.
2. In HKEY_CLASSES_ROOT, delete the key "VirusScan"
from the following:
comfile\\shell\\VirusScan
Directory\\shell\\VirusScan
Drive\\shell\\VirusScan
exefile\\shell\\VirusScan
Excel.Addin\\shell\\VirusScan
Excel.Chart.5\\shell\\VirusScan
Excel.Chart.8\\shell\\VirusScan
Excel.Macrosheet\\shell\\VirusScan
Excel.Sheet.5\\shell\\VirusScan
Excel.Sheet.8\\shell\\VirusScan
Excel.Template\\shell\\VirusScan
Excel.Workspace\\shell\\VirusScan
Excel.XLL\\shell\\VirusScan
WinZip\\shell\\VirusScan
Word.Document.6\\shell\\VirusScan
Word.Document.8\\shell\\VirusScan
Word.Template\\shell\\VirusScan
Delete the key "VSConfigFile"
Delete the key "VSHConfigFile"
3. In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\Run, delete the name "Vshwin32EXE".
4. In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\RunServices, delete the name
"Vshwin32EXE".
5. In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\Uninstall, delete the key "VirusScan".
6. Exit the Registry Editor by choosing the REGISTRY
option from the File Menu and selecting the EXIT
option.
4. Delete VirusScan files and directories.
1. Using CTRL+ALT+DEL, end the VSHWIN32.EXE task.
2. Delete the McAfee directory under Program Files.
3. From \Windows\system directory, remove the following
files:
MCKRNL.VXD
MCSCAN32.VXD
MCUTIL.VXD
VSHIELD.VXD
5. VirusScan is uninstalled. Reboot your system for the
changes to take effect.
_____________
DOCUMENTATION
For more information, refer to the User's Guides, included
on the CD-ROM versions of this program or available
from McAfee's BBS and FTP site. These files are in Adobe
Acrobat Portable Document Format (.PDF) and can be viewed
using Adobe Acrobat Reader. This form of electronic
documentation includes hypertext links and easy navigation
to assist you in finding answers to questions about your
McAfee products.
Adobe Acrobat Reader is available on CD-ROM in the ACROREAD
subdirectory. Adobe Acrobat Reader also can be downloaded
from the World Wide Web at:
http://www.adobe.com/acrobat/readstep.html
VirusScan and ScreenScan documentation can be downloaded
from McAfee's BBS or the World Wide Web at:
http://www.McAfee.com
For more information on viruses and virus prevention,
see the McAfee Virus Information Library, MCAFEE.HLP,
included on the CD-ROM version of this product or
available from McAfee's BBS and FTP site. A ViaGraphix
Interactive Anti-virus Training program also is
available on the CD-ROM version, or can be purchased
from the McAfee Web Site.
__________________________
FREQUENTLY ASKED QUESTIONS
Regularly updated lists of frequently asked questions
about McAfee products also are available on McAfee's
BBS, website, and CompuServe and AOL forums.
Q: Why are my scheduled scan tasks not performed?
A: If you have configured a scheduled scan and it does
not take place on schedule, it is likely that you did not
have the VirusScan Console open when the scan was to take
place. The VirusScan Console must be open (it may be
minimized) in order for the scan to take place.
Q: VirusScan detected a virus on my system, but it is not
a document, spreadsheet, or executable file (.EXE, .COM,
.DO?, .XL?). Therefore, I suspect it may be a false
detection. What can I do to verify a detected virus?
A: If you suspect a false detection on a non-executable
file, run VirusScan's command line scanner, SCAN.EXE,
to verify an infection. If VirusScan for Windows95
detects a virus and SCAN.EXE does not, please download
the latest DAT files to upgrade your virus definition
files and scan your system again. If VirusScan still
detects a virus that you suspect to be a false
detection, please report the issue to McAfee technical
support.
Q: I would like to electronically purchase and download
the latest version of VirusScan for Windows 95. I do
not want to give my credit card information over the
Internet for security purposes. Can I purchase
VirusScan via modem and download the product via the
Internet?
A: Yes. The first time you download VirusScan for
Windows 95, the McAfee electronic Wizard will prompt
you to select the transmission method you prefer to
download and to transmit your encrypted credit card
information.
At the Transaction Connection Type dialog box, select
Internet to download your order via the Internet.
At the Security Connection Type dialog box, select
Direct Dial Modem to transmit your credit card
information via modem.
Q: While downloading a licensed copy of VirusScan for
Windows 95, the installation was interrupted and/or
canceled. Where can I find my licensed VirusScan files
and how do I proceed with the installation?
A: The files are in the VSint folder located in the
Windows Temp directory. Double click on SETUP.EXE
within the VSint folder to continue with the
installation.
Q: I have created my own Emergency diskette without using
the Emergency Disk creation utility. How must I optimize
my emergency disk's performance?
A: To enable your own Emergency Disk, you must create a
CONFIG.SYS file on the boot diskette and add the
following lines:
[CONFIG.SYS]
DEVICE=HIMEM.SYS
DOS=HIGH
Add the HIMEM.SYS file from the DOS directory or if you
are using Windows 95 system files, add HIMEM.SYS from
the \WINDOWS\COMMAND directory to the boot diskette.
Note: For detailed instructions on creating an Emergency
diskette, refer to the instructions outlined in the
electronic documentation (.PDF file) included in your
VirusScan package.
Q: I moved a .VSC file to my Startup folder.
Whenever I turn on my PC, it launches VirusScan for
Windows 95, but it does not begin scanning. How can I
make it start scanning automatically?
A: You need to customize your options. Take these
steps:
1. Navigate to the location of the saved .VSC file.
2. Right-click on the .VSC file to reveal the
Context Menu.
3. From the Context Menu, select Properties.
4. Select the Options Tab on the property sheet.
5. Check the Start Automatically box.
By enabling this option, scanning will begin
automatically. If viruses are not detected VirusScan
for Windows 95 will automatically close and free up
system resources.
Q: When VirusScan for Windows 95 is launched, how does it
determine the default settings?
A: VirusScan for Windows 95 default settings may be
found in the DEFAULT.VSC file located in the install
directory.
Q: What are the possible error codes returned by
CHKVXD.EXE?
A: The possible CHKVXD.EXE error level codes and their
descriptions are listed below:
65535(-1)= VShield not installed
0 = VShield ensabled
1 = VShield disabled
Q: How can I tell that ScreenScan is working?
A: ScreenScan does not alert you when it is scanning your
system. However, if you enable the logging option during
your configuration, all ScreenScan activity will be
recorded in a log file in the Installation directory.
Q: How can I scan multiple or network drives with
VirusScan?
A: You can configure scans of multiple or network drives
from the Detection property page in the Tools Advanced
menu. To scan multiple or network drives, follow the
steps below:
1. At the Detections property page, click Add.
2. Do one of the following:
- To add all network drives to the Detection list,
click Select Item to Scan and select All Network
drives.
- To add drives to the Detection list, click Select
Drive or Directory to Scan. Enter a drive letter
or click Browse to locate the drive you want
scanned.
3. Click Okay.
4. Repeat this procedure to add additional drives to
the Detection list.
5. Save your settings by selecting Save Settings in the
File menu.
Q: Can I update McAfee's data files to detect new viruses?
A: Yes. If your data files are out-of-date, VirusScan for
Windows 95 will periodically prompt you to update them.
If you have a modem or Internet connection, you can use
VirusScan's new electronic update feature for easy data
file updates, technical support, and registration.
Note: VirusScan's electronic update feature applies to
the retail and evaluation copies of VirusScan only. If
you own a corporate copy of VirusScan, please notify
your System Administrator to receive your data file
updates.
If you need additional assistance with downloading,
contact McAfee Download Support at (408) 988-3832.
Q: Why are there two sets of data files available for
download from www.McAfee.com?
A: One set, which has a filename beginning with 30, is
compatible with VirusScan versions 3.0.0 and later.
This is the file you will download to update your
installation of VirusScan. The second set, which has a
filename beginning with 97, is designed to support
older versions of VirusScan (previous to v3.0.0) and
should not be used with this version of VirusScan.
______________
CONTACT McAFEE
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5. America Online: keyword MCAFEE
6. CompuServe: GO MCAFEE
7. The Microsoft Network: GO MCAFEE
Before contacting McAfee, please make note of the
following information. When sending correspondence,
please include the same details.
- Program name and version number
- Type and brand of your computer, hard drive, and any
peripherals
- Operating system type and version
- Network name, operating system, and version
- Contents of your AUTOEXEC.BAT, CONFIG.SYS, and
system LOGIN script
- Microsoft service pack, where applicable
- Network card installed, where applicable
- Modem manufacturer, model, and baud, where
applicable
- Relevant browsers/applications and version number,
where applicable
- Problem
- Specific scenario where problem occurs
- Conditions required to reproduce problem
- Statement of whether problem is reproducible on demand
- Your contact information: voice, fax, and e-mail
Other general feedback is also appreciated.
Documentation feedback is welcome. Send e-mail to
documentation@cc.mcafee.com.
* FOR ON-SITE TRAINING INFORMATION *
Contact McAfee Customer Service at (800) 338-8754.
* FOR PRODUCT UPGRADES *
To make it easier for you to receive and use McAfee's
products, we have established a Resellers program to
provide service, sales, and support for our products
worldwide. For a listing of McAfee resellers near you,
click Contact McAfee under the Information section on
the McAfee website.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.