------------------------------------------------------- Microsoft Windows 98 Second Edition README for Support April 1999 ------------------------------------------------------- (c) Copyright Microsoft Corporation, 1999 ------------------------ HOW TO USE THIS DOCUMENT ------------------------ To view Support.txt on-screen in Notepad, maximize the Notepad window. To print Support.txt, open it in Notepad or another word processor, and then on the File menu, click Print. -------- CONTENTS -------- SELF-HELP TOOLS TO FIND ANSWERS YOURSELF DIRECT ASSISTANCE FROM A MICROSOFT TECHNICAL SUPPORT PROFESSIONAL ADDITIONAL SUPPORT OPTIONS ------------------------------ If you have a technical question about Microsoft® Windows 98 Second Edition, refer to the Getting Started manual, check the Readme documents, or consult Help. If you still have a question, Microsoft offers technical support and services ranging from self-help tools to direct assistance from a Microsoft Technical Support Professional. NOTE: The services and prices listed here are available in the United States and Canada only. For information about how to get help in other countries, see Technical Support Worldwide later in this document. SELF-HELP TOOLS TO FIND ANSWERS YOURSELF ======================================== Microsoft Technical Support Online ---------------------------------- This innovative site uses the cutting-edge technology of Microsoft to give you access to the most relevant technical information and resources to answer your support questions. Use the Troubleshooting wizards to easily diagnose and answer technical questions. Or select technical articles, programming aids, or commonly asked questions from the Microsoft Knowledge Base of over 75,000 articles. Visit http://www.microsoft.com/support/ today, and see how easy it is to find the answers you need. DIRECT ASSISTANCE FROM A MICROSOFT TECHNICAL SUPPORT PROFESSIONAL ============================================ Standard No-Charge Support -------------------------- Microsoft offers 90 days of no-charge support for retail versions of Microsoft Windows 98 Second Edition, including questions regarding Personal Web Server, beginning the first time you contact a Technical Support Professional. If you have upgraded your Internet Explorer browser since you acquired Windows 98 Second Edition, you may be eligible for additional no-charge support. For more information, see the Product Support topic in Internet Explorer Help. To receive Standard No-Charge Support, in the United States, call (425) 635-7222, 6:00 AM to 6:00 PM Pacific time, Monday through Friday, excluding holidays. In Canada, call (905) 568-4494, 8:00 AM to 8:00 PM eastern time, Monday through Friday, excluding holidays. Toll charges may apply. If your Microsoft product was preinstalled on or distributed with your personal computer, the personal computer manufacturer is responsible for providing your product support. Contact the manufacturer or source from which you obtained your Microsoft product. If you have a question regarding Microsoft Transaction Server, Microsoft Message Queue Server, or Microsoft Data Access Components, see the Pay-Per-Incident topic included in the Direct Assistance section of this Help file. NOTE: Support may be limited if you are running Windows 98 Second Edition on hardware that is not on the Hardware Compatibility List. You can find the Hardware Compatibility List on your Windows 98 Second Edition disk or CD. However, the list is updated as necessary. To view the most current listing, see http://www.microsoft.com/hwtest/hcl. Pay-Per-Incident Support ------------------------ If you require support after normal business hours, if your 90 days of Standard No-Charge Support for Windows 98 Second Edition and Personal Web Server have expired, or if you need support for Microsoft Transaction Server, Microsoft Message Queue Server, or Microsoft Data Access Components, you can purchase Pay-Per-Incident Support as follows: If you have a question regarding Windows 98 Second Edition or Personal Web Server, you can purchase Pay-Per-Incident Support for a fee of $35 US per incident in the United States by calling (800) 936-5700, 24 hours a day, seven days a week, including holidays. In Canada, for a fee of $45 CDN plus tax per incident, call (800) 668-7975, 8:00 AM to 8:00 PM eastern time, Monday through Friday, excluding holidays. If you have a question regarding Microsoft Transaction Server or Microsoft Message Queue Server, you can purchase Pay-Per-Incident Support for a fee of $195 US per incident in the United States or Canada by calling (800) 936-5900, 24 hours a day, 7 days a week, including holidays. If you have a question regarding Microsoft Data Access Components, you can purchase Pay-Per-Incident Support for a fee of $95 US per incident in the United States or Canada by calling (800) 936-5800, 24 hours a day, seven days a week, including holidays. NOTE: Support fees for 800 phone calls will be billed to your VISA, MasterCard, or American Express credit card. Priority Annual Support ----------------------- If you anticipate a high volume of support incidents, or need priority access to Microsoft Technical Support Professionals, you can purchase a Priority Annual Desktop Account. In the U.S., for more information or to purchase an annual account, at a cost of $295 US per 10 incidents, please call (800) 936-3500, 24 hours a day, 7 days a week, including holidays. To submit an incident against an existing account, call (800) 936-4700, 24 hours a day, 7 days a week, including holidays. In Canada, for more information, to purchase an annual account at a cost of $295 CDN plus tax per 10 incidents, or to submit an incident against an existing account, please call (800) 668-7975, 8:00 AM to 8:00 PM Eastern time, Monday through Friday. Submitting Questions Via The Internet ------------------------------------- In the U.S. and Canada, you can also submit your Standard No-Charge, Pay-Per-Incident, or Priority Annual support questions via the Internet by using Web Response. For more details, visit Microsoft Technical Support Online at http://www.microsoft.com/support/. ADDITIONAL SUPPORT OPTIONS ========================== Support Programs and Services ----------------------------- Microsoft Technical Support also offers professional support programs and services for medium-sized and large businesses that require more than just standard incident resolution. For more information, see the Technical Support section of the Help file, or visit Microsoft Technical Support Online at http://www.microsoft.com/support/. Text Telephone -------------- Microsoft text telephone (TTY/TTD) services are available for people who are deaf or hard-of-hearing. Using a TTY/TTD modem, in the United States dial (425) 635-4948. Using a TTY/TTD modem, in Canada dial (905) 568-9641. Technical Support Worldwide --------------------------- Support services and prices may vary outside the U.S. and Canada. For information on support available outside the U.S. and Canada, contact the local Microsoft subsidiary in your area. For a list of worldwide Microsoft subsidiaries, see the Technical Support section of the Help file, or visit Microsoft Technical Support Online at http://www.microsoft.com/support/. NOTE: The services and prices listed here are available in the U.S. and Canada only. Support services may vary outside the U.S. and Canada. For more information about support in other locations, contact your local Microsoft subsidiary. Microsoft’s support services are subject to Microsoft’s then-current prices, terms, and conditions, which are subject to change without notice.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.