ReadMeHP.txt Driver File Contents (Laserjet_3100.zip)

Hewlett-Packard LaserJet 3100 Product

Software Readme File

*********************************************************

NOTICE!

The "Late-breaking news" section contains information
that might affect the installation and use of the HP
LaserJet 3100 product. Late-breaking information appears
only in English.

*********************************************************

Contents

1. Introduction
1.1 -- Purpose of this Readme file
1.2 -- Operating systems and associated software

2. Hints and issues
2.1 -- Hints
2.2 -- Installation issues
2.3 -- Communication port issues
2.4 -- Software issues

3 Installation
3.1 -- Installation notes: Microsoft(R) Windows platforms
3.2 -- Installation instructions: Windows XP

4. Technical assistance and support information
4.1 -- Obtaining additional information from HP Services
4.2 -- Obtaining information via the Internet
4.3 -- Ordering software

5. Supported third-party programs
5.1 -- Word-processing
5.2 -- Spreadsheet
5.3 -- Graphics
5.4 -- Optical character recognition (OCR)
5.5 -- PC Fax
5.6 -- Electronic mail (E-mail)
5.7 -- E-mail support in the JetSuite Pro software

6. Legal statements
6.1 -- Trademark notices
6.2 -- Legal notice
6.3 -- Copyright
6.4 -- Important safety warnings

****************
1. INTRODUCTION
****************

1.1 PURPOSE OF THIS README FILE

This Readme file provides installation instructions and software
release notes for the HP LaserJet 3100 product.

To print this Readme file, choose the Print command usually found
under the File menu.

1.2 OPERATING SYSTEMS AND ASSOCIATED SOFTWARE

System requirements
-------------------
The HP LaserJet 3100 product can function without installing the
software, but certain functions will not be available unless the
software is installed. If you have a computer, HP strongly
recommends that you install the software. This provides you with
the full functionality of the HP LaserJet 3100 product and is the
easiest method for setting required features.

The JetSuite Pro (TM) software for Hewlett-Packard has the
following minimum system requirements:

*For Windows XP:

* 233 megahertz (MHz) Pentium or higher microprocessor (or
equivalent)

* 128 megabytes (MB) RAM recommended (64 MB of RAM minimum;
4 gigabytes (GB) of RAM maximum)

* 65 MB or more of free hard disk space.

* Dedicated, IEEE-1284.4 bidirectional or ECP-compliant parallel port.

* A 2X or above CD-ROM drive (required for installation).

Components
----------

The JetSuite Pro software contains the following components:

* Installer software -
installs all other software

* Configuration software -
helps you set up the HP LaserJet 3100 product

* Driver software -
allows you to print, fax, and scan with your computer and the
HP LaserJet 3100 product. This software includes:

- the HP LaserJet 3100 printer driver
- the JetSuite PC Fax driver
- the JetSuite Document Capture driver
- the TWAIN scan driver

* JetSuite PC Fax software -
allows you to send faxes from and receive faxes to your
computer

* The HP JetSuite Pro software -
allows you to print, fax, copy, and scan from your computer

* OCR software (IRIS ReadIRIS)-
allows to convert scanned images into text that can be edited
in word-processing programs

* Online Help -
provides help for using the JetSuite Pro software

* Document Assistant -
provides a one-step process to use with the scan, copy, and
fax features of the JetSuite Pro software

Additional software included in the U.S.
----------------------------------------

Included in-the-box with U.S. versions of the HP LaserJet 3100
product is an additional third-party software program. . The U.S.-
commercial (XI) version includes ReadIRIS 4.00 by IRIS.

ReadIRIS 4.00 software by IRIS

ReadIris LE software by IRIS allows you to create an electronic
text and image address book using your business cards, scanner, and
OCR software. The OCR software processes the cards and then places
them in a database for sorting and searching. This software is
TWAIN-compliant, and an upgrade option is available. It has the
following minimum system requirements:

* 12 MB or more of free hard disk space

********************
2. HINTS AND ISSUES
********************

2.1 HINTS

Caution: Do not modify the contents of the Jetsuite.ini file. Doing
so might cause the JetSuite Pro software, and possibly
Windows, to become unstable.

------------------------------------------------
If you already have a PC fax or scanning program
------------------------------------------------

JetSuite PC Fax
----------------

The JetSuite Pro software that came with the HP LaserJet 3100
product includes a PC fax program. HP recommends using the
included JetSuite PC Fax program because it is designed to work
with the HP LaserJet 3100 product. However, you can continue
using the PC fax program you already have if it is listed in the
"Supported third-party programs" section.

If you want to use the JetSuite PC Fax program, change the setup
for the other PC fax program so that it does not answer incoming
calls, or uninstall it. You cannot have both programs trying to
answer fax calls on the same line. If you want to continue using
your PC fax program, see the "Supported third-party programs"
section for a list of PC fax programs that have been tested for
compatibility with the HP LaserJet 3100 product.

Scanning
--------

The HP LaserJet 3100 product comes with a scanning software. You
can also use other TWAIN-compliant scanning software.

2.2 INSTALLATION ISSUES

Issue: You receive the following message while attempting to
install the software: "An Unknown System Exists. Remove
before installing JetSuite."

Solution: In the case of an incomplete JetSuite Pro software
installation, the file "X:\Windows\Jetsuite.ini" might have
been written. This file must be removed before attempting
another JetSuite Pro software installation.

Issue: You receive the following message: "Setup has determined
that you do not have enough disk space on the selected
drive. Please reduce the set of install components or change
the install drive."

Cause: The JetSuite Pro software requires at least 30 MB of
available disk space to be installed. After you select the
JetSuite Pro software and data directories, the installation
program checks to make sure that your computer has enough
available disk space.

Solution: Check the amount of disk space available. If space is
sufficient, run a disk defragmenter program. Otherwise,
delete unnecessary files or archive older data to floppy
disks or another medium. As a workaround, quit all open
programs, and then try reinstalling.

Issue: You receive the following message: "JetSuite Fax has
detected that the HP LaserJet 3100 is either switched off or
is not connected to your computer."

Cause A: The parallel cable is loose or not directly connected, or
the parallel port does not match the specifications listed
in the "System requirements" section.

Solution A: Make sure the parallel cable between the computer and the
HP LaserJet 3100 product is directly and securely connected.
Also, make sure that the parallel port matches the
specifications in the "System requirements" section.

Cause B: The power cord is loose or the power source is not working
properly.

Solution B: Make sure the power cord is securely plugged into the power
source and into the HP LaserJet 3100 product. Also, make
sure that the power source is receiving power.

Cause C: The parallel cable may be faulty.

Solution C: If you have another size-C parallel cable, try attaching it
to the HP LaserJet 3100 product. If you do not have another
cable, see the "Technical assistance and support
information" section for information on ordering a cable
from HP.

Issue: You receive the following message: "There are not enough
free COM ports on this system. You must have at least two
available COM ports to install this software."

Cause: The software needs at least two COM ports. At least two COM
ports are not available.

Solution: Free one or two COM ports by eliminating devices or adding
more COM ports to your computer.

Issue: The software did not install (Windows XP).

Cause: All programs except Systray and Explorer should be closed.

Solution: Press CTRL+ALT+DEL to check for open programs. If there are
other open programs, click one of them, and then click End
Task. Repeat this step for each open program, and then
reinstall the software.

Issue: The computer cannot read the installation CD-ROM or floppy
disks.

Cause A: The correct drive may not have been specified.

Solution A: Check for the proper disk drive letter. Often, the drive
letter is D or E for the CD-ROM drive or A or B for the
floppy disk drive.

Cause B: The CD-ROM or floppy disks may be damaged.

Solution B: Copy the CD-ROM or disk directories to the hard disk. Then
install from the hard disk.

Issue : If the product is installed just after uninstalling without re-starting
the System, after re-start the product may not function properly.

Cause : At the time of uninstallation some files used by the services are not deleted
but are marked for deletion which is gets deleted at the time of re-start.when
the product is installed without restart these files are copied but are still marked
for deletion and when the system is re-started gets deleted causing problem for the
functining of the product.

Solution : The suggested path is after uninstall always re-start the system before installing
the product again. If the above issue occurs, first uninstall the product re-start
the system and then install the product again.

2.3 COMMUNICATION PORT ISSUES

Issue: When you attempt to scan an image, the mouse locks up.
Until then the mouse works fine.

Cause: A COM port input/output (I/O) address might be in conflict.

Solution: 1. Open an MS-DOS window and run MSD (Microsoft
Diagnostics).

Note: When running MSD on XP, a warning appears:

"An application has attempted to directly
access the hard disk, which cannot be
supported. This may cause the application
to function incorrectly.

<Terminate> <Ignore>"

Choose <Ignore> and proceed.

2. Open the COM port section. You should see a chart
similar to the following. (Your chart might differ due to
your computer configuration.)

COM1 COM2 COM3
------ ------ ------
Port Address 03f8 02f8 03e8
Baud Rate 7200 1200 2400
Parity None None None
Data Bits 8 8 8
Stop Bits 1 1 1
Carrier Detect No No No
Ring Indicator No No No
Data Set Ready No No No
Clear To Send No Yes No
UART 8250 16550 16550

According to the chart, 3 COM ports are available: COM1,
COM2, and COM3. In some cases, Windows might report a
different set of COM ports (for example COM1, COM2, and
COM4). In this example, the COM4 port uses the COM3 address.

If this occurs when the JetSuite Pro software is installed,
it configures the COM port as COM4 and uses the COM3
address. This requires that IRQ sharing be enabled.

To enable IRQ sharing, add the line "COMXIRQ=-1" to the
C:\Windows\System.ini file, where X is the COM port number.

2.4 SOFTWARE ISSUES

Issue: Cannot acquire a scanned image in PhotoPaint 7.0.

Cause: The "Scanner Transfer mode" might be set to "Buffered".

Solution: Change the "Scanner Transfer mode" to "Memory".

Issue: Cannot use Eudora Pro 3.0 with the JetSuite Pro software.

Cause: Eudora might not be set to use MAPI.

Solution: Set Eudora Pro 3.0 to use a MAPI server. To do this:

1. Click Tools, and then click Options.

2. Select the MAPI icon.

3. Select Always Use Eudora MAPI Server.

4. Click OK.

Issue: Some of the tools are hidden on the JetSuite Pro
Desktop toolbar.

Cause: The JetSuite Pro Desktop toolbar has a fixed size and
does not have a scroll bar. Therefore, there might be
programs on the toolbar that cannot be displayed.

Solution: Reduce the number of programs on the toolbar:

1. With your cursor over the toolbar, right-click. This
brings up the Toolbar Customization window.

2. Remove programs from the toolbar by removing the
checkmark in the checkbox. To remove checkmarks,
click the box next to the program.

3. Click OK.

Issue: The default printer is set to the HP LaserJet 3100
product even though another printer is set as the
default in Windows.

Cause: The default printer in the JetSuite Pro Desktop is
always set to the HP LaserJet 3100 product regardless
of the default setting in Windows.

Solution: You can print to another printer by selecting it from
the Name drop-down list in the Print dialog box.

Issue: A General Protection Fault (GPF) occurs when printing
Micrografx Designer 4.0 documents.

Cause: Micrografx Designer 4.0 and HP LaserJet 3100 drivers
are incompatible.

Solution: Download and install the following Micrografx patch:
http://www.micrografx.com/mgxftp/Ds40a.zip.

Issue: After loading a document in the Automatic Document Feeder
(ADF) and clicking Preview in the JetSuite PC Send
Fax dialog box, the following message appears:

"C:\JetSuite\Fax\10000000.jsd
This file was not found."

When you click OK, the fax job is canceled.

Cause: All of the paper pages to be faxed are loaded in the ADF,
and are not yet scanned into memory. As a result, the
JetSuite Pro software cannot display a preview of these
pages.

Solution: Use the Preview feature only when you are sending a fax job
that includes electronic pages.

Issue: I receive an error message when trying to Print to
Email from within a program.

Cause: 32-bit programs do not properly link to email.

Solution: First, Print to File from the program:

Note: The following process might vary between
different programs. Please refer to the help
resources of your programs, if necessary.

1. Select JetSuite Document Capture as the printer.

2. Go into the Printer Property Sheet for the
JetSuite Document Capture.

3. Verify the output is set to Print to File.

4. Print the document.

HINT: If prompted for a filename, save it into
the JetSuite\doc folder for easy viewing
later.

Second, drag the document onto the E-mail button in
the JetSuite Pro Desktop:

1. Open the JetSuite Pro Desktop.

2. Select the document.

3. Click the E-mail icon on the toolbar.

Issue: Nothing happens when I click the Properties icon
in the Print window with JetSuite Fax selected as
the printer.

-Or-

I receive a "Could not display the printer properties.
You may need to reinstall this printer" message
when clicking the Setup icon in the Details tab of
the Printer Properties window.

Cause: Windows is missing some general printer files.

Solution: Install any Windows printer by doing the following:

1. Click Start, click Settings, and then click Printers.

2. Double-click the Add Printer icon.

3. Follow the instructions, selecting any printer
when prompted.

Issue: When migrating from older OS such as Windows 98, Windows 98SE, Windows Me,
Windows NT and Windows 2000 to Windows-XP, there may be some problems in the
Uninstallation of old 3100 product or Installation of the new 3100 Software for XP.

Cause: If the correct Installation procedure for installation of 3100 Software for XP is not
followed when also migrating to Windows-XP, this problem may occur.

Solution: Follow the correct Installation procedure for installing the 3100 product on Windows-XP
when also migrating to Windows-XP from older Operating Systems. The correct procedure is:

a) Uninstall the 3100 product from the older OS.
b) Upgrade the OS to Windows-XP from the older OS.
c) Install the 3100 product for Windows-XP.

Issue: When the system goes in a stand by mode an error message pops up.

Solution: Currently no solution for this is available.

Issue: Using the 'Switch User' option of Win-XP only the first user logged in after
restarting gets access to all the functionalities of printing, copying, scanning
and faxing provided by the MFP. For other user only printing functionality is available.

Cause: The services and other processes running in the context of the first User get the
status updates.,etc

Solution: Currently, the only way to avoid this problem is to Log Off the current User.

Issue: The document capture driver information are not deleted from Server properties in Printer folder sometimes.

Cause: The Spooler loads the dll files for the driver during printing if it is not able to relinquish these dlls the
printer does not get deleted when the corresponding product is uninstalled. this behaviour is observed with other
printer drivers also in windows XP.

Solution: Currently there is no automatic solution for this either of these could be employed.

a) Before uninstalling the product re start the system and then uninstall the product the drivers will get deleted.
b) After uninstall if server proerties has the entry for the driver re start the system and then delete this manually.

****************
3. INSTALLATION
****************

This section contains instructions for installing the HP LaserJet 3100
printing system in Windows XP.

See the "Hints and issues" section to solve issues that might occur when
installing the software.

3.1 INSTALLATION NOTES: ALL MICROSOFT(R) WINDOWS PLATFORMS

When you install the software, you will be asked if you want to
perform an Express or Custom installation. The Express installation
installs all of the components of the printing system and is
recommended for first-time users. The Custom installation installs
only the printing system components that you specify.

3.2 INSTALLATION INSTRUCTIONS: WINDOWS XP

To install the software on Windows XP :

1. If the "New Hardware Found" screen has opened, click Cancel.

2. Quit all open programs.

3. For the CD-ROM: Insert the CD-ROM into the CD-ROM drive
(usually D). When the welcome screen opens, follow the
instructions on the screen. If the welcome screen does not
open, click Start, and then Run. Type X:Setup, replacing "X"
with the letter of your drive, and click OK.

4. Follow the instructions on the screen. The setup takes a few
minutes. When it is complete, remove the CD-ROM or last
floppy disk.

Note: To install the software, you must log on
with administrator privileges.

************************************************
4. TECHNICAL ASSISTANCE AND SUPPORT INFORMATION
************************************************

4.1 OBTAINING ADDITIONAL INFORMATION FROM HP SERVICES

Refer to the HP LaserJet 3100 product user guide for additional
methods of obtaining software and support information, such as
other driver distribution centers, other online services, fax
service, and online support.

4.2 OBTAINING INFORMATION VIA THE INTERNET

Anonymous FTP library service is available for around-the-clock
access to drivers and technical support information for Hewlett-
Packard peripheral and computer products. Note that paths
may change without notice. Access the Internet or FTP address and
use the menus to locate the software or support of your choice.

HP LaserJet 3100 URL: http://www.hp.com/support/lj3100
Software and Support URL: http://www.hp.com/go/cposupport
Access HP URL: http://www.hp.com

FTP address: ftp.hp.com
Login: anonymous
Password: your Internet name (or user identification)

4.3 ORDERING SOFTWARE

To order the software on floppy disks or a replacement CD-ROM if
yours is damaged, contact Hewlett-Packard:

------------------------
In the U.S. and Canada:
------------------------

Request by Phone: 303-739-4009, Monday-Saturday, 24 hours a day

Request by Fax: 303-739-4143

Request by Mail: U.S. Fulfillment for Hewlett-Packard
P.O. Box 2001
Denver, CO 80040-2001 USA

-----------
In Europe:
-----------

Request by Phone: +44 (0) 1429 865 511 (English)
+44 (0) 1429 863 343 (French)
+44 (0) 1429 863 353 (German)

Request by Fax: +44 (0) 1429 866 000

Request by Mail: European Fulfillment for Hewlett-Packard
c/o Starpak International, LTD
P.O. Box 63
Hartlepool, Cleveland
TS25 2 YP
United Kingdom

--------------
In Australia:
--------------

Request by Phone: 61 3 9272 8511

Request by Fax: 61 3 9272 8408

Request by Mail: Hewlett-Packard Customer Support Center
31-41 Joseph St.
Blackburn, Vic 3130
Australia

**********************************
5. SUPPORTED THIRD-PARTY PROGRAMS
**********************************

Note: The HP LaserJet 3100 product software is designed to
print from any Windows program and scan to any TWAIN-
compliant program under the supported operating systems.
The programs listed below have additional capabilities
when used with the HP LaserJet 3100 product software.

Refer to the key below, which indicates the capabilities of each
third-party program:

A - has a Desktop Toolbar Link in the JetSuite Pro software
B - supports Class 1 and Class 2 fax
C - is MAPI-compliant

5.1 WORD-PROCESSING

* Lotus WordPro, all versions (A)
* Microsoft NotePad, all versions (A)
* Microsoft Word 6.0 (A)
* Microsoft Word 7.0 (A)
* Microsoft Word 97 (8.0) (A)
* Microsoft WordPad (A)
* Microsoft Write, all versions (A)
* WordPerfect for Windows 7.0 and 8.0 (A)
* WordPerfect for Windows 6.0, 6.0a, and 6.1 (A)

5.2 SPREADSHEET

* Lotus 1-2-3 96 and 97 (A)
* Microsoft Excel 5.0 (A)
* Microsoft Excel 7.0 (A)
* Microsoft Excel 97 (8.0) (A)
* WordPerfect Quattro Pro 6.0 and 7.0 (A)

5.3 GRAPHICS

* Adobe(R) Photoshop(R) 2.0, 3.0.5, 4.0, and 4.0.1 (A)
* CorelDRAW! 6.0 and 7.0 (A)
* Microsoft Paint, all versions (A)
* Microsoft Photo Editor 3.0 (A)
* PaintShop Pro 3.12 and 4.12 (A)

5.4 OPTICAL CHARACTER RECOGNITION (OCR)

* IRIS ReadIRIS, all versions (A)

5.5 PC FAX

* Delrina WinFax Pro 4.0, 7.0, 7.5, and 8.0 (B)
* FaxWorks 3.0 (B)
* FaxWorks Pro 3.0d (B)
* Microsoft Fax, all versions (B)
* QuickLink II 2.1.0 (B)

5.6 ELECTRONIC MAIL (E-MAIL)

* ccMail versions 7 and 8 (A, C)
* Lotus Notes Mail version 4.5 or later (A, C)
* Microsoft Exchange, all versions (A, C)
* Microsoft Internet Mail (A, C)
* Microsoft Outlook and Outlook Express (A, C)
* Microsoft Windows Messaging (A, C)
* Netscape Communicator (A, C)
* Qualcomm Eudora Pro and Eudora Lite (A, C)

Note: All e-mail programs use the general E-mail icon on
the JetSuite Pro Desktop toolbar. They do not
use a custom icon.

5.7 E-MAIL SUPPORT IN THE JETSUITE PRO SOFTWARE

The JetSuite Pro software requires that your e-mail program:

* Supports and is configured for MAPI (messaging application
programming interface).

* Sends and receives messages using the e-mail program only.

Note: If your e-mail program is not listed in the section below,
it is not supported by the JetSuite Pro software. America
Online and Netscape Navigator are not supported by the
JetSuite Pro software because they do not support MAPI.

The e-mail programs below should not require additional
configuration to be used with the JetSuite Pro software:

* Lotus Notes Mail version 4.5 or greater

* Microsoft Exchange

* Windows Messaging

* Microsoft Internet Mail

* Microsoft Outlook

* Microsoft Outlook Express

The following e-mail programs require additional configurations
described below to be used with the JetSuite Pro software:

* ccMail 7 and 8

* Eudora Lite & Eudora Pro

* Netscape Communicator

ccMail
--------
ccMail requires that no other e-mail program be installed.
Uninstall other e-mail programs prior to installing ccMail.
For instance with, you might need to uninstall
Microsoft Exchange, InBox, or Windows Messaging.

To uninstall e-mail programs in Windows XP:

1. Click Start.

2. Click Settings, then click Control Panel.

3. Click Add/Remove Programs.

4. Select the program you wish to remove.

5. Click Add/Remove.

6. Follow the instructions on the screen.

7. Repeat steps 4-6 until all e-mail programs are removed.

Eudora Lite and Eudora Pro
----------------------------
To configure Eudora to work with the JetSuite Pro software:

1. Start Eudora.

2. Click Tools.

3. Click Options.

4. Click MAPI.

5. Ensure that "Always Use Eudora MAPI Server" is selected. A
checkmark in the box next to it indicates it is selected.
Clicking the box inserts or removes the checkmark.

6. Click OK.

Netscape Communicator
-----------------------
To configure Netscape Communicator to work with the
JetSuite Pro software:

1. Start Netscape Communicator.

2. Click Edit.

3. Click Preferences.

4. Click Mail & Groups.

5. Click Mail Server.

6. Click More Options.

7. Ensure that "Use Netscape from MAPI-based applications"
is selected. A checkmark in the box next to it
indicates it is selected. Clicking the box inserts
or removes the checkmark.

8. Click OK.

********************
6. LEGAL STATEMENTS
********************

6.1 TRADEMARK NOTICES

Adobe(TM) and Adobe Photoshop(TM) are trademarks of Adobe Systems
Incorporated which may be registered in certain jurisdictions.

JetSuite Pro Software for Hewlett-Packard is a trademark of JetFax,
Inc.

Lotus(R) and 1-2-3(R) are U.S. registered trademarks of Lotus
Development Corporation.

Microsoft(R), MS-DOS(R), Windows(R), and Windows NT(R) are U.S.
registered trademarks of Microsoft Corporation.

Netscape is a U.S. trademark of Netscape Communications
Corporation.

Pentium(R) is a U.S. registered trademark of Intel Corporation.

6.2 LEGAL NOTICE

Information provided in this document and software called the HP
LaserJet 3100 product is provided "as is." No implied warranties
of merchantability and or fitness for a particular purpose are
given.

The HP LaserJet 3100 product software may be copied and distributed
only to users of an HP LaserJet 3100 product. All files on the CD
must be copied without modification. All components of the HP
LaserJet 3100 product must be distributed together. The HP
LaserJet 3100 product may not be distributed for profit.

6.3 COPYRIGHT

6.4 IMPORTANT SAFETY WARNINGS

WARNING! Using controls, making adjustments, or performing
procedures other than those specified in the product manual may
result in exposure to hazardous laser radiation.

WARNING! Isopropyl alcohol should be used to clean the light gray
pick-up roller located inside the printer's front door and the
long white strip on the inside of the scanner document release
door. Alcohol is flammable. Use only a very small amount and keep
it away from open flame. Allow alcohol to dry completely before
closing the printer and plugging in the power cord.

Download Driver Pack

ReadMeHP.txt Driver File Contents (Laserjet_3100.zip)

Recent Help Articles

More Popular Downloads

How To Update Drivers Manually

Recent Help Articles

More Popular Downloads