MouseWare 9.26 README File
(c) Copyright 1995-2001 Logitech, Inc. All Rights
Reserved.
README TABLE OF CONTENTS
1. Installation
1.1 Standard Installation
1.2 Unattended Installation for Networking & Corporate Users
2. Uninstall Program
3. Troubleshooting
3.1 iFeel Mouse Issues
3.2 Detection Issues with USB Mice
3.3 Detection Problems with PS/2 Pointing Devices
3.4 Conflicts with Modems and other Serial Devices
3.5 Power Management Problems
3.6 Enhanced Mouse Control Panel is not Updated
3.7 Scrolling/wheel related issues
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1. Installation
MouseWare supports Windows 95, Windows 98, Windows Millennium,
Windows NT 4.0, and Windows 2000.
Before installing any software under Windows NT 4.0, we
strongly recommend you create an Emergency Repair Disk using
the Repair Disk utility provided by the system (RDISK.EXE).
Please note that USB mice are only supported under Windows 98,
Windows Millennium, and Windows 2000.
1.1 Standard Installation
Run Setup.exe to install the MouseWare software.
1.2 Unattended Installation for Networking & Corporate Users
One may install MouseWare in unattended mode by executing the
following command:
<path to Mouseware installation>\setup.exe -s
The installation program terminates and returns to Windows at
the end of the installation.
Note: This is an advanced feature where no visible feedback on
the status of the installation in progress is given. Aborting
the proceeding installation may leave the system in unstable
conditions. The configurations of connected pointing devices
default to pre-defined values that are expected to be
reasonable for most users.
2. Uninstall Program
MouseWare can be removed from Windows by clicking the
Add/Remove Programs icon in the Control Panel. Select MouseWare
and click the "Remove" button.
Windows 9x
MouseWare drivers will be removed from the system if setup
finds alternate compatible drivers for a device in MSMOUSE.INF.
3. Troubleshooting
3.1 iFeel Mouse Issues
If your iFeel mouse does not function, or does not provide
feedback support, please try the following:
1) Make sure your system meets the system requirements for
iFeel mice. Windows 98, Windows Millennium, or Windows
2000, and an available USB port is required.
2) Try unplugging, then re-plugging the iFeel mouse from the
USB port.
3) If you are connecting the iFeel mouse to a USB hub, make
sure the hub is self-powered (i.e. the hub is powered by an
external power supply). Because the iFeel mouse is a high-
powered device, it will not work with bus-powered hubs,
such as those found on some USB keyboards. If you have
problem getting the mouse to work on a hub, try connecting
the mouse directly to the USB port on the system.
4) Open Mouse Properties, and select the iFeel tab. Make sure
the "Enabled" option is selected and the Strength slider is
not set to 0 % or another minimum setting. Test the iFeel
support by hovering the cursor over the Preview icon. You
should feel the vibration from the mouse.
5) Try exiting and re-starting the Immersion Desktop software.
Right-click on the Immersion Desktop icon in the System
tray and select Exit. Then click on "Start", "Programs",
and "Immersion Desktop".
6) Make sure iFeel support (Immersion Desktop) is installed.
If there is no "Immersion Desktop" icon on the Programs
menu, re-run the MouseWare installation from the CD-ROM.
At the Setup Options box, make sure there is a checkmark in
the box for "iFeel Support" (de-select the MouseWare option
if it has been already been installed), then proceed with
the installation.
7) Try exiting and restarting EM_EXEC.EXE. To do this, go to
"Start", then select "Run". On the "Open" line type the
following:
"C:\Program Files\Logitech\MouseWare\System\EM_EXEC.EXE" /q
To restart EM_EXEC.EXE, go to "Start", "Settings", then
"Control Panel". Now double click on the Mouse icon. Move
the mouse cursor over icons, buttons, etc. and see if you
feel the feedback.
3.2 Detection Issues with USB Mice
Please note that USB mice are only supported under Windows 98,
Windows Millennium, and Windows 2000.
If your USB mouse is not detected properly or does not
functions, please use the following steps to check the Mouse
icon under the Device Manager.
Click on "Start", "Settings", then "Control Panel". Double
click on the System icon and select the Device Manager tab.
Open the Mouse icon by clicking on the (+) plus sign and verify
there is a mouse icon that states, "HID-compliant mouse", and
another entry that states the name of your USB device. If
there are any errors reported on these icons by exclamation
points or red X's, highlight these icons and click the "Remove"
button. Once these icons have been removed, click the
"Refresh" button and allow Windows 98 to re-detect the pointing
device. Open the Mouse icon again and verify that there are no
errors reported. Power down the computer system and restart
Windows. Test the USB device to see if it is now functional.
3.3 Detection Problems with PS/2 Pointing Devices
If your mouse is connected to the mouse port and is not
detected by the system, attempt the following step(s):
1) Your mouse port might need to be enabled through the SETUP
menu of your computer. Please check your computer
documentation regarding the SETUP menu.
2) If you have a mouse with both serial and mouse port
adapters, connect the mouse to the computer through the
serial port. Reboot and check if the mouse is detected
properly.
3) If adapter(s) were not included in your package, your mouse
was designed to work on only one type of port (Serial OR
PS/2). Refer to your package for the type of port your
mouse supports.
If the problem persists, please check for a possible computer
BIOS ROM upgrade from your computer manufacturer.
Some notebook systems, such as IBM ThinkPad, have both an
external Mouse Port and an integrated Pointing Stick, which is
connected to the Mouse Port. If your mouse is having
difficulty running on the Mouse Port of this type of system,
try using the serial port instead.
3.4 Conflicts with Modems and other Serial Devices
On bootup, the Logitech mouse drivers search all PS/2 and COM
ports for possible pointing devices. If your modem or other
serial device no longer functions after installing Logitech
mouse drivers, you must eliminate the COM port your modem is on
from the search as shown below.
1) Windows 9x
If you have problems operating other serial devices together
with MouseWare, in Windows 95 run "Regedit.exe", edit the
key:
HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\MouseWare\CurrentVersio
n\Global\PortSearchOrder and remove the COM port that the
affected serial device is using.
2) Windows NT 4.0
If you have problems operating other serial devices together
with MouseWare, in Windows NT 4.0 run "Regedit.exe", edit
the key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\lsermou
s\Parameters\Global\PortSearchOrder and remove the COM port
that the affected serial device is using.
3.5 Power Management Problems
If your mouse freezes when waking your PC up from suspend, in
Windows 9x run "Regedit.exe", then open the registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\MouseWare\CurrentVersion\T
echnical\APMMode
and set APMMode="Off"
3.6 Enhanced Mouse Control Panel is not Updated
Under Windows 9x if the Mouse properties has not been updated
to Enhanced Mouse Control Center, verify you have installed
MouseWare. If this does not resolve this issue, it may be
necessary to do a registry clean-up. Remove the following
folders in the Windows 9x Registry.
Select the "Start" button, then "Run". In the "Open" line type
"regedit", and click on the OK button.
Open the following Registry folders:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Class\Mous
e\xxxx
Remove all of the 0000, 0001, 0002, etc. under the Mouse folder
until there are no folders remaining under the Mouse folder.
Now shutdown your system and restart. Open the Mouse
Properties and check to see if you now have the Enhanced Mouse
Control Center.
3.7 Scrolling/wheel related issues
If your mouse is equipped with a wheel and the wheel does not
scroll, verify the following:
1) Verify that the Logitech control panel is installed
properly. If you click the Start button and select Settings,
Control Panel, the mouse icon should bring up a Logitech control
panel. Otherwise reinstall MouseWare.
2) If your wheel only works in Microsoft Office compatible
applications, go to the Buttons page in the mouse control panel
and verify that the check box "Use MS Office Compatible Scroll
Only" is unchecked.
Please note that the scrolling mouse functions for touchpads do
only work with Logitech touchpads. This is the case if you can
find a "Touchpad" tab in the mouse control panel.
Alternatively you can search for the following key in the
registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Logitech\MouseWare\CurrentVersion\T
ouchScroll
In order to look at the registry click the "Start" button and
select "Run". Type "regedit" in the "Open" line and click on
the OK button.
Note that the information in the Mouseware help file concerning
touchpad support only applies to Logitech touchpads.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.