readme.txt Driver File Contents (3500_arb_win2k_xp.exe)

Hewlett-Packard Inkjet Printer Release Notes
ReadMe File

This document contains the latest information about your HP printer.


1. Problems with Printer Software
2. Conflicts with Specific Software Applications
3. Problems with Networked Printers 
4. Problems Printing through a ZIP Drive 
5. Problems with 16-bit Applications under Windows NT  
6. Web Site with Current Support Information
7. Trademark Notices


1.1. HP Digital Photography
HP Digital Photography options are overridden when certain settings, such as 
Poster Printing, are selected in the printer software.

1.2. Watermark Details Preview Image
If your monitor's display is set to 256 colors, the watermark preview may not 
display properly when certain shadings are selected. 

>>> To correct this issue:
1. Right-click on the computer desktop.
2. Select Properties, then click the Settings tab.
3. In the Colors drop-down list, select an option greater than 256 colors 
   (for example, 16 bit, 24 bit, or 32 bit color options).


When this printer software was released, the following software program 
limitations existed:

2.1. Canon Photo Gold
Some JPG files may print very slowly. To increase printer speed, close the 
Photo Gold application once printing begins. 

Canon Technical Support:

2.2. JAWS for Windows
HP Deskjet 6120 series printers: 
JAWS for Windows' virtual cursor causes conflicts with the Embedded Web Server 
in this printer. To correct the problem, disable the virtual cursor in the JAWS 
application by pressing Insert + Z.

Freedom Scientific Technical Support: 

2.3. Kodak Imaging 
Windows 98 SE/Windows ME: 
Large TIF and JPG graphics will not print from the Kodak Imaging application. 
To print large TIF and JPG graphics, open the files in another application. 

Microsoft Technical Support:

2.4. Microsoft Access
If a background or color is used in a document and you are printing in FastDraft 
mode, the background or color will not print. To print backgrounds and colors,
select a higher print quality, such as Normal.

Microsoft Access Technical Support:

2.5. Microsoft Excel
Print settings (such as print quality) can only be applied to individual worksheets. 
If "Entire workbook" is selected for printing, the print settings applied to each 
worksheet are used. 

>>> To ensure that print settings are applied consistently throughout a workbook, 
open each worksheet and do the following:
1. Select File > Page Setup > Options to open the Printer Properties dialog box. 
2. Select the desired print settings, then click OK. 

Microsoft Excel Technical Support:

2.6. Microsoft Internet Explorer 5.0
If your printer supports borderless printing and you select a borderless paper
size in the printer software, the printed document will still contain margins. 
For true borderless printing with Internet Explorer, upgrade to the current version 
of the application.

Microsoft Internet Explorer Technical Support:

2.7. Microsoft Office

Office XP:

Autoshapes that are created with the Transparency option, in combination with the 
Fill Effects feature, print as opaque. Autoshapes that are created with the Transparency 
option without the Fill Effects feature print correctly.

Office 2000 and Office XP running on Windows XP computers:

Some fill patterns may not print correctly. To fix this problem, download and install 
Windows XP Service Pack 1 or later.

Microsoft Office XP Technical Support: 

2.8. Microsoft Publisher 
2.8.1.  Banner paper:
When printing on banner (continuous) paper, the Overlap Tiles By setting 
is set by default to 0.25 in. (7mm). This setting should be changed to zero 

>>> To do this:
1. Select File > Print > Tile Printing Options. 
2. Change the Overlap Tiles By setting to 0.0 in. 

2.8.2.  Envelopes:
When printing on envelopes, the return address may be clipped. To prevent 
this problem from occurring, shift the return address to the right approximately 
1 in. (25mm). 

2.8.3.  Polygon shapes:
Some polygon shapes print very slowly in Normal or Best mode. 

>>> To increase printer speed:
1. Select File > Print. 
2. Click Properties or Preferences to open the Printer Properties dialog box. 
3. Do one of the following: 
   * Click the Paper/Quality tab, then set Print Quality to FastDraft, or
   * Click the Basics tab, click the Advanced Features button, then select Low Memory Mode.   

2.8.4.  Large objects:
When printing a document, you may get an error message stating, 
"A Publisher object is too large to print." 

>>> To correct this problem:
1. Select File > Print. 
2. Click Properties or Preferences to open the Printer Properties dialog box. 
3. Click the Paper/Quality tab, then set Print Quality to FastDraft.

Microsoft Publisher Technical Support:

2.9. Microsoft Word

Word 2000:

2.9.1.  A4 documents:
A4 size documents are scaled to letter size if Letter is selected as the 
paper size in the printer software. To prevent this problem, select A4 as the paper 

2.9.2.  JPG images (Windows 98 SE): 
When JPG images are resized within the application, they may become fragmented and 
stretched. To avoid this problem, resize the image before inserting it into the document.

2.9.3.  DL envelope size (HP Deskjet 3650 series printers): 
When the DL Envelope size is selected in the printer software, in combination with 
Landscape orientation and the Rotate By 180 Degrees setting, the application changes 
the envelope's size to 8.5 x 11 inches. To correct the problem, set the orientation to Portrait.

Word 2000 and Word XP:

An additional page is printed if documents have an odd number of pages and Pages Per Sheet 
is set for an even number in the printer software.

Microsoft Word Technical Support:

2.10. Microsoft Works
Documents may print incorrectly if more than one copy of a document is being
printed and the Collate and automatic Print on Both Sides options are selected 
in the printer software. (The automatic Print on Both Sides option may not be 
available with your printer.)

* If two copies of a document are being printed, the same page will appear on
  the front and back of a single sheet of paper (for example, 1, 1, 2, 2, 3, 3, etc.). 

* If multiple copies of a document are being printed and the document contains an 
  odd number of pages, the copies will not print correctly. The final page of the 
  first copy will print on the front of a paper sheet and the first page of the next 
  copy will print on the back.

Microsoft Works Technical Support:

2.11. PrintMaster Platinum
If  you have selected "print reverse for iron on transfer paper" in the 
PrintMaster application, the image will not print correctly. 

>>> To correct this problem:
1. Select File > Print. 
2. Disable the "print reverse for iron on transfer paper" option in the 
3. Click Properties or Preferences to open the Printer Properties dialog box. 
4. Click the Basics tab, then select Mirror Image.

PrintMaster Platinum Technical Support: 

2.12. WordPerfect 9.0 and 10.0
WordPerfect's duplex feature may conflict with the printer's automatic 
Print on Both Sides setting (if available on your printer). When printing 
on both sides of a page, always use the printer setting.

WordPerfect Technical Support:


3.1. Performance Issues with Point and Print Connectivity
If the print server does not have sufficient resources, and multiple clients
are printing, you may not achieve maximum printer performance.  

To increase printer speed, add more memory and/or disk space to the print server.

3.2. Power Failure while Printing with a Jetdirect Print Server
If a power failure occurs while you are printing with an HP Jetdirect Print 
Server, the next job in the print queue may stay in the Ready state indefinitely. 

>>> To correct this situation:
1. Restore power to the printer.
2. Cancel the current print job.
3. Turn the Jetdirect Print Server's power off and then on again. 


If the printer is connected to your computer through a ZIP drive, printer 
errors may occur if you try to access the ZIP drive during a print job. To avoid 
these errors, do not try to access your ZIP drive while printing.


If you are running 16-bit applications (designed for Windows 3.x) under 
Windows NT, you may encounter printing problems. To avoid problems, upgrade 
your software to 32-bit applications that are designed for use with Windows NT.


Current information about your printer driver may be obtained at the following 
HP Web site:


* WordPerfect is a U.S. registered trademark of Corel Corporation.

* Access, Excel, Internet Explorer, Office XP, Publisher, Windows, Word, and Works 
  are U.S. registered trademarks of Microsoft Corporation.

* HP Jetdirect is a U.S. registered trademark of Hewlett-Packard Company.

* JAWS is a U.S. registered trademark of Freedom Scientific BLV Group, LLC.

* PrintMaster is a U.S. registered trademark of Broderbund Properties LLC.

Download Driver Pack

How To Update Drivers Manually

After your driver has been downloaded, follow these simple steps to install it.

  • Expand the archive file (if the download file is in zip or rar format).

  • If the expanded file has an .exe extension, double click it and follow the installation instructions.

  • Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.

  • Find the device and model you want to update in the device list.

  • Double-click on it to open the Properties dialog box.

  • From the Properties dialog box, select the Driver tab.

  • Click the Update Driver button, then follow the instructions.

Very important: You must reboot your system to ensure that any driver updates have taken effect.

For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.

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