README.TXT Driver File Contents (psexec44.exe)

Copyright (C) 1993 QMS, Inc. Mobile, AL  




             PS Executive Series Utilities Installation


 Overview

 This file is divided into three sections:

    - Introduction to PS Executive Series Utilities
    - Detailed instructions for installing the utilities on your PC
    - QMS customer support 

 We recommend that you print a copy of this file before you begin 
 the installation.


 Introduction

 PS Executive Series Utilities is a collection of programs that
 enhance your QMS printer's potential. These easy-to-use, menu-driven
 programs provide a quick way to configure your printer to suit your
 system and printing requirements. This section lists some of the 
 features of the utilities as well as the hardware requirements, and it
 provides information on working with the keyboard and a mouse.
 
   Features
     The utilities offer the following features for DOS-based systems:

       - Menu selection of printer options
       - Serial and parallel communication setups
       - Printer emulation selection
       - Printer resolution selection (multi-resolution models)
       - Paper tray selection (multiple-tray models)
       - Page size selection (adjustable tray models)
       - PostScript font downloading
       - Printer hard disk utilities (for models with internal and/or 
         external disks)
       - Print screen utility
       - Screen angle (halftone) selection
       - Black overprint
       - Windows 3.x PostScript driver
 
     NOTE: Features and options vary according to the type of QMS printer 
     you select to use with the utilities. Options not applicable to or
     not available on your printer are either grayed-out on-screen or not 
     listed at all.

     The main PC utilities are on both 5.25" and 3.5" disks marked "MS-DOS 
     format." (You also have two disks labeled "Windows Driver" which you 
     may set aside for now. They are covered in the "Windows 3.x PostScript 
     Driver" file WINDRV.TXT.)

   Hardware Requirements
     The installation program copies the utilities to your computer and 
     prepares your printer and computer to communicate. To install and use 
     PS Executive Series Utilities, you should have a basic operating 
     knowledge of your computer. You must also have
     
       - An IBM PC, XT, AT, PS/1, PS/2, or 100%-compatible system
       - DOS (ver. 2.1 or later) or OS/2 (ver. 1.2 or later)
       - 512 KB of available RAM
       - A hard disk (1.5 MB or more available space)
 
     This software fully supports the following:
 
       - MDA, CGA, EGA, or Hercules Graphics Card 
       - Monochrome or color monitor
       - Bus or serial mouse
     
     NOTE: With the exception of the Executive Print Screen utility, PS 
     Executive Series Utilities are also compatible with VGA and Super 
     VGA monitors.

   Working with the Keyboard and a Mouse
     Before you begin installation, take a few minutes to become familiar 
     with how to work with the PC utilities. The two main ways are to use 
     either the keyboard or a mouse. Also, you may use a combination of 
     both.

   Using the Keyboard
     The keyboard user-interface design is based on new and emerging 
     industry standards. One major change is the Enter key. In the 
     past, often Enter was used throughout programs to confirm 
     individual choices, such as within windows, menus, and boxes. In 
     these utilities, Enter has two main functions:
 
       - To confirm all choices on the screen as one group and move to 
         the next screen.
 
       - To end text entry in a field or select drives and subdirectories 
         from lists.

     Use other keys in the following manner:
  
       - Tab:         To move from field to field.
       - Spacebar:    To activate buttons or toggle check boxes on and 
                      off.
       - Arrows:      To move within lists and menus.
       - Escape:      To cancel and return to the previous screen.
       - F1:          To obtain general help on the utilities from the 
                      main program screen, starting at main menu levels 
                      and allowing selection of menu options. Many other
                      screens have Help buttons to specific information. 
       - Accelerator  To provide keyboard shortcuts. For example, to
         Keys:        choose an option, hold down the Alt key and press 
                      the key that corresponds to the highlighted letter 
                      in the selection's name.

   Using a Mouse
     Instructions for installing and using the utilities are written for 
     the keyboard. It is assumed that you know standard mouse procedures 
     and can substitute them for the keyboard instructions, if you want 
     to use a mouse. If not, check your mouse documentation. 
 
     The program MOUSE.COM must be loaded into memory for the mouse to 
     work in the PS Executive Series Utilities. Also, on a multiple-
     button mouse, use the left button.

     NOTE: If you try to run a DOS application that requires the DOS 
     mouse under Windows 3.0, Windows uses its own mouse capabilities. 
     The mouse moves, but you cannot click on anything. In this case, 
     you must use the keyboard and accelerator keys to work in that 
     application. (See the following section for more information.)

 
 Installation

 This section discusses the preparation necessary before beginning the 
 installation, describes the available programs and configurations, and
 then provides detailed installation instructions.

   Before You Begin
     Before installing the utilities, do the following: 

     1. Turn on your computer and printer. Your computer and DOS must be 
        running to install PS Executive Series Utilities.

     2. Print a status or start-up page on your printer. (See the 
        printer user's guide for instructions.) This page outlines the 
        printer's serial, parallel, and AppleTalk communication settings. 
        You may need to know these settings during installation.

     3. Make a backup copy of the program disks and label them exactly as 
        the originals. Store the originals in a safe place and work with 
        the copies. (See your DOS documentation for disk copying 
        instructions.)

   Available Programs and Configurations
     The PS Executive Series Utilities include a variety of programs 
     that may be installed. The following list describes the programs and 
     optional methods of installing or configuring them.

     NOTE: Features and options vary according to the type of printer 
     selected through the utilities. Options not applicable or not 
     available to your printer are either grayed-out on-screen or not 
     listed.

       - Install All
         This selection allows you to have all the utilities installed on 
         your system without having to choose each program individually. 
         During installation, prompts appear for you to enter information, 
         such as host setup or printer type, which is needed for the 
         programs to run correctly.

       - Installation Program
         This selection installs the installation program on your system 
         for later use, such as for reconfiguring the main program, 
         changing the password, or turning on or off password protection. 
         The program's flexibility allows you to configure your host port 
         or load individual programs. If you decide not to use this 
         program, you may still install the utilities from the program 
         disks. However, working from floppy disks is slower and may 
         require disk changes.
  
       - PS Utilities, Main Program
         The main utilities program contains most of the functions to 
         customize your printer. The software includes parallel and serial 
         communication setup for the host and printer. This program also 
         has options such as choosing paper trays; changing the printer 
         name, emulation, or resolution; re-allocating printer memory; 
         resetting to factory defaults; downloading fonts; and printing. 

       - PSFont, Font Downloader
         This is a separate program for downloading fonts. Use the PSFont 
         download program from the DOS command line to add fonts to those 
         resident in the printer. If you do not wish to use this program 
         now, you may install it later. Font downloading is also a 
         feature of the main program. To get help using PSFont after it 
         is installed, at the DOS prompt type psfont -? and press Enter.

       - PSPrint, Text Print Utility
         This is a separate program for printing text from the DOS command 
         line. PSPrint allows you to print a straight text file (a program 
         not generated by an application and which is straight ASCII 
         text). It may be useful if you program or want to print a text 
         file from the DOS prompt. To get help using this program after 
         it is installed, at the DOS prompt type psprint -? and press Enter.
         A list of options displays on the screen. Text printing is also 
         a feature of the main program.

       - Configure Only
         This selection allows you to reconfigure options for utility 
         programs already installed on your system. It does not install 
         the utilities on your system.

       - Miscellaneous Utilities
         This collection of files is for technically advanced users to 
         modify or create PostScript configuration files outside of the PS 
         Executive main program. Most of the files duplicate other program 
         functions. However, several unique files are available only in 
         the Miscellaneous Utilities files. 

         The Miscellaneous Utilities include a Microsoft Word driver for 
         dual-tray configuration.
   
         Several files are included for network users. The QMS Crown 
         Network Notes manual contains information on these network files.
       
       - PostScript Samples
         These PostScript Sample Files allow you to see some of the 
         capabilities of your printer. For example, they demonstrate 
         resident typefaces, forms, and graphic art samples. 

       - Executive Print Screen
         This program allows you to capture what you see on the screen 
         and print it in PostScript mode. It is useful for printing 
         directory listings, short Edlin files (such as AUTOEXEC.BAT), and 
         text and graphics screens when your printer is in ESP or 
         PostScript mode. For more details on Executive Print Screen, see 
         PRTSC.TXT file.

         A file's content must be fully displayed on the screen. To print 
         longer text files, use the PSPrint program. 


     Installation Instructions
       To install the utilities, use the following procedure:

       NOTE: Select the Help button for help during installation. As the 
       program installs, various message screens inform you of the progress.

       1. Place the copy of program Disk 1 in drive A. At the DOS C> prompt,
          type

               a: 
      
          and press Enter. The DOS A> prompt appears. 
      
          NOTE: If you use drive B, type b: and press Enter to display the
          DOS B> prompt.
   
       2. Type 
      
               install

          and press Enter. The following screen appears.

       ÉÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ»
       º                                                                 º
       º     ÚÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ¿     º
       º     ³ PS Executive Series Utilities Installation Program  ³     º
       º     ³            Copyright (C) 1991 by QMS, Inc.          ³     º
       º     ÀÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÙ     º
       º ÚÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ¿ º
       º ³ Enter the location of the Installation program.             ³ º
       º ³ File Location: [A:\                                       ] ³ º
       º ÀÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÙ º
       º ÚÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄ¿ º
       º ³               Select Utilities to Install                   ³ º
       º ³ [X] Install All                 [ ] Configure Only          ³ º
       º ³ [ ] Installation Program        [ ] Miscellaneous Utilities ³ º
       º ³ [ ] PS Utilities, Main Program  [ ] PostScript Samples      ³ º
       º ³ [ ] PSFont, Font Downloader     [ ] Executive Print Screen  ³ º
       º ³ [ ] PSPrint, Text Print Utility                             ³ º
       º ÀÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÙ º
       º             <  Quit  >      óContinueò     <  Help  >           º
       ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ

          NOTE: You may stop installation or return to the previous screen 
          by selecting Quit or Cancel (or by using the Escape key). Refer 
          to  "Working with the Keyboard and the Mouse" earlier in this 
          file for details on working within the program.

       3. Indicate the location of the Installation program. If Disk 1 is 
          in the default A: drive, then press Tab to move to the Select 
          Utilities to Install box. If not, type in the appropriate 
          location of the installation program and then use the Tab or 
          arrow keys (DO NOT press Enter) to move to the next box. 

       4. Select the desired utilities and configurations from the 
          available programs by choosing the appropriate box. An X 
          indicates the option was selected. If you change your mind, 
          select the box again to toggle or turn off the option. (See 
          "Available Programs and Configurations" earlier in this file 
          for option descriptions.)

          After making your choices, select Continue. If you get a 
          Change Disk screen, insert the requested disk and press Enter. 
          
          A screen appears asking you where you want to install the 
          utilities. The default drive and directory is C:\PSEXEC3\. 
          However, you may install the utilities in another location 
          by typing a new pathname and pressing Enter.

       5. Select Continue. A screen appears with a list of QMS printers.

       6. Select your printer and then Continue. A Host Port Setup screen   
          similar to the following appears.
           
          NOTE: Your printer choice from this screen affects the 
          information on many other screens. Features and options 
          that do not apply to your printer are either not listed 
          or grayed out and cannot be selected.

       ÉÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ Host Port Setup ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ»
       º                                                          º
       º           Port: [LPT1     ]          Baud:  [9600  ]   º
       º                                                          º
       º         Parity: [None     ]     Data Bits:  [8     ]   º
       º                                                          º
       º   Flow Control: [DTR/DSR  ]     Stop Bits:  [1     ]   º
       º                                                          º
       º       ÉÍÍÍÍÍÍÍ͸       ÉÍÍÍÍÍÍÍ͸       ÚÄÄÄÄÄÄÄÄ·       º
       º       º  Quit  ³       ºContinue³       ³  Help  º       º
       º       ÓÄÄÄÄÄÄÄÄÙ       ÓÄÄÄÄÄÄÄÄÙ       ÔÍÍÍÍÍÍÍͼ       º
       º                                                          º
       ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ

       7. Select your host computer port using the scroll arrow to the 
          right of the Port box. If you choose a parallel port (LPTx), 
          select Continue and go on to step 8. 
       
          If you choose a serial port (COMx), serial operating parameter 
          selections become active (baud rate, parity, data bits, and stop 
          bits). If these settings on-screen match your host settings, 
          select Continue. If not, change the screen settings to match 
          those on your host and then select Continue.

          NOTE: To find the current settings for the host serial port, 
          see your AUTOEXEC.BAT file.

       8. Select the accessories available on your printer from the Printer 
          Accessories Screen. 

       ÉÍÍÍÍÍÍÍ Printer Accessories ÍÍÍÍÍÍÍÍ»
       º                                    º
       º     [X] Printer Hard Disk          º
       º     [X] Duplexer                   º
       º     [ ] Envelope Feeder            º
       º     [X] Large Capacity Tray        º
       º     [ ] Optional Tray              º
       º                                    º
       º  ÉÍÍÍÍÍÍÍ͸ ÉÍÍÍÍÍÍÍ͸ ÚÄÄÄÄÄÄÄÄ·  º
       º  º  Quit  ³ ºContinue³ ³  Help  º  º
       º  ÓÄÄÄÄÄÄÄÄÙ ÓÄÄÄÄÄÄÄÄÙ ÔÍÍÍÍÍÍÍͼ  º
       ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ

          Available accessories vary depending on your printer. Your 
          selections configure the main utilities program to support 
          your printer's features.
         
          When you finish choosing accessories, select Continue. The 
          Access Code Entry screen appears.

       ÉÍÍÍÍÍÍÍÍÍÍÍÍÍ Access Code Entry ÍÍÍÍÍÍÍÍÍÍÍÍÍ»
       º                                             º
       º                  ÉÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ»     º
       º    Access Code:  ºPSEXEC              º     º
       º                  ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ     º
       º                                             º
       º          [ ] Access Code Required           º
       º                                             º
       º   ÚÄÄÄÄÄÄÄÄ·     ÉÍÍÍÍÍÍÍ͸    ÚÄÄÄÄÄÄÄÄ·   º
       º   ³  Quit  º     ºContinue³    ³  Help  º   º
       º   ÔÍÍÍÍÍÍÍͼ     ÓÄÄÄÄÄÄÄÄÙ    ÔÍÍÍÍÍÍÍͼ   º
       º                                             º
       ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ
    
       9. If you want the utilities settings to be password protected,
          select Access Code Required. Then enter an access code 
          password up to 20 characters in length (the default access
          code is PSEXEC).
          
          NOTE: Make a note of your access code. It can be changed only 
          by the installation program.

          This password limits access to main program options which 
          change printer default settings (such as paper trays, printer 
          emulation,and printer resolution). We recommend using the code 
          for security on networks to prevent anyone without the code 
          from changing persistent printer parameters.

          Select Continue when you are done. A Language Level screen 
          appears.

      10. Select the PostScript level you want the utilities to support. 
          Level 2 works for PostScript Level 2 files and most PostScript
          Level 1 files. Level 1 B/W and Level 1 Color are only for those
          Level 1 black-and-white or color files that are not compatible
          with Level 2.

          NOTE: This selection only designates the PostScript level the
          utilities are to support. It does not change the PostScript
          level setting on the printers.

          A Setup Parameters screen similar to the following appears.

       ÉÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ Setup Parameters ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ»
       º                                                          º
       º    Printer Type: [QMS-PS 2000                         ]  º
       º                                                          º
       º Host Port Setup: [LPT1                                ]  º
       º                                                          º
       º Printer Accessories:          Ú Access Code ÄÄÄÄÄÄÄÄÄÄ¿  º
       º    [X] Printer Hard Disk      ³PSEXEC                 ³  º
       º    [X] Duplexer               ÀÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÄÙ  º
       º    [ ] Envelope Feeder        [ ] Access Code Required   º
       º    [X] Large Capacity Tray                               º
       º    [ ] Optional Tray                                     º
       º                                                          º
       º                                                          º
       º    *** Would You Like To Change Any Parameters ? ***     º
       º                                                          º
       º             ÉÍÍÍÍÍÍÍÍ͸          ÚÄÄÄÄÄÄÄÄÄÄ·            º
       º             º   Yes   ³          ³    No    º            º
       º             ÓÄÄÄÄÄÄÄÄÄÙ          ÔÍÍÍÍÍÍÍÍÍͼ            º
       ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ


      11. Make sure your setup is correct in the Setup Parameters screen. 
          To change a setting, select Yes. You return to Printer Type 
          screen and repeat steps 5 to 11. If settings are correct, 
          select No. A message screen informs you that files will now 
          be copied (unless you are only configuring). 

      12. Select OK to begin installation. When file copying finishes, a 
          prompt appears concerning whether to save the PS Executive 
          Initialization Parameters.

      13. Select Yes to save the selections you have chosen or No to not 
          save them. If you select Yes, processing takes several minutes. 
          Then, a screen appears asking if you would like the install 
          program to modify the AUTOEXEC.BAT file. 

          The AUTOEXEC.BAT file should be modified by the installation 
          program or by you. Modifications reflect changes required by the 
          utilities programs.

       ÉÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ Setup ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ»
       º                                                                  º
       º The following entries should be placed in the autoexec.bat file: º
       º                                                                  º
       º                       PATH=C:\PSEXEC2                            º
       º                    SET PSEXEC2=C:\PSEXEC2                        º
       º                        SET TMP=C:\TMP                            º
       º                                                                  º
       º      Would you like the installation program to modify the       º
       º                       autoexec.bat file ?                        º
       º                       ÉÍÍÍÍÍ͸ ÉÍÍÍÍÍ͸                          º
       º                       º  YES ³ º  NO  ³                          º
       º                       ÓÄÄÄÄÄÄÙ ÓÄÄÄÄÄÄÙ                          º
       ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ


      14. Select Yes for the program to modify the file or No to do it 
          yourself. If you answer No, a screen indicates that the 
          recommended AUTOEXEC.BAT entries are stored in a file named 
          AUTOEXEC.PSX for later reference; select OK.

         The final screen indicates installation is complete and you must 
         reboot your computer for any changes in the AUTOEXEC.BAT to take 
         effect. Be sure to make AUTOEXEC.BAT file changes if you did not 
         allow the program to do so.

       ÉÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ End of Setup ÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍ»
       º              An example of changes to be made to the               º
       º                autoexec.bat will be saved in:                      º
       º                      C:\PSEXEC2\AUTOEXEC.PSX                       º
       º                             ÉÍÍÍÍÍ͸                               º
       º                             º  OK  ³                               º
       º                             ÓÄÄÄÄÄÄÙ                               º
       ÈÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍͼ


      15. Select OK. You return to the DOS prompt. 

     Starting the PS Executive Series Utilities
       After completing the installation, you may enter PS Executive at any 
       time by typing 
       
            psexec3 
            
       at the DOS prompt and pressing the Enter key.


 QMS Customer Support
   
   Several sources of help and information are available, depending on 
   the type of help you need:

   1. Your QMS vendor
      
      Your local vendor (the one from whom you bought the printer) may 
      be best equipped to help you. Your vendor has specially trained 
      service technicians available to answer questions, and the 
      equipment to analyze your printer problems.

   2. Your application vendor
      
      Often, "printing" problems have more to do with the application 
      being used than with the printer. In this case, the application 
      manufacturer is the best source of help.

   3. Q-FAX
    
      Q-FAX, a QMS information retrieval service, provides application 
      notes, technical support notes on common printing problems, and 
      information about printer specifications, options, accessories, 
      consumables, and prices. 
      
      In the United States and Canada, call (800) 633-7213 to reach 
      Q-FAX. In all other countries, call (205) 633-3850. Have your fax 
      number handy when you call (or place the call from your fax 
      machine's handset). You can choose to have either a directory (a 
      list of currently available documents on a particular topic) or a 
      specific document sent to you. The first time you call, request 
      the directory (press 2 on your phone or fax keypad when prompted). 
      Then call back to request specific documents. You can order up to 
      three documents per call.

   4. The QMS Corporate Bulletin Board System (BBS)
    
      The bulletin board contains technical support notes, application 
      notes, drivers, patches, and utilities, and you may leave 
      technical questions not requiring an immediate response on 
      electronic mail for the Sysop (System Operator). The bulletin 
      board [(205) 633-3632] operates at 1200/2400 baud, 8 data bits, 
      no parity, 1 stop bit, with XMODEM and YMODEM capabilities. 
      Contact QMS Customer Technical Support for more information about 
      the bulletin board.
       
   5. CompuServe

      Through CompuServe, you ask general (non-technical) questions, 
      share information with other users, and access printing 
      information and programs. When you use CompuServe, type one 
      of the following commands:
      
           go dtpven     takes you to the DTP Vendor forum; QMS is
                         section 3 of that forum

           go qmsprint   takes you directly to the QMS library
                         section
           
      The QMS library section contains application notes, printer 
      drivers, utilities, technical information, and announcement 
      files.

   6. QMS Customer Technical Support

      In the US, QMS Customer Technical Support is available from
      8 a.m. to 5 p.m., Central Standard Time, at (205) 633-4500. 
      You can also fax questions to CTS at (205) 633-3716. Please 
      indicate whether you would like a faxed or a phoned reply.
    
      If you call for assistance, have the following information ready 
      so our technicians can help you more quickly:
  
      -  Your phone number, fax number, and shipping address
      -  A description of the problem
      -  The printer model
      -  The type of host computer you are using
      -  The type and version of operating system you are using
      -  The interface you are using, and, if serial, the protocol
      -  The application and version you are using
      -  The emulation you are using
      -  Your printer firmware version (listed on the status and start-up 
         pages)


 QMS World-wide Offices

   United States
      QMS, Inc. One Magnum Pass 
      Mobile, AL 36618 
      USA 
      Telephone: (205) 633-4300
      Fax: (205) 633-4866           
      Product Information: (800) 631-2692 or 2696
      Consumables: (800) 777-7782                    
      OEM Information: (800) 631-2692
      Third-Party Development (for a list of applications 
          that support your printer): (205) 633-4300
 

   Australia
      QMS Australia Pty Ltd.
      Melbourne 61 (3) 899 5777
      Sydney 61 (2) 901 3235


   Canada
      QMS Canada, Inc.
      9630 Rte. Trans-Canadienne
      Saint Laurent, Quebec 
      H4S 1V9 Canada
      Telephones: (514)333-5940 (800)361-3392
      Fax: (514) 333-5949

      Offices in Calgary, Edmonton, Ottawa, Quebec City, 
      Toronto,Vancouver, and Winnipeg


   Europe
      Dusseldorf (49) 211/324200
      London (44)784 430900
      Maarssen (31) 3465 51 333
      Paris (33) 1 4 107 9393
      Stockholm (46)-8/700 62 33
      Winterthur (41) 52 233 4616


   Hong Kong
      QMS Asia-Pacific Headquarters
      Hong Kong 852-530 2059


   Japan
      QMS Japan Inc.
      Tokyo (81) 3-3457-1185
 

   New Zealand
      QMS New Zealand Ltd.
      Auckland 64 (9) 630 7912
Download Driver Pack

How To Update Drivers Manually

After your driver has been downloaded, follow these simple steps to install it.

  • Expand the archive file (if the download file is in zip or rar format).

  • If the expanded file has an .exe extension, double click it and follow the installation instructions.

  • Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.

  • Find the device and model you want to update in the device list.

  • Double-click on it to open the Properties dialog box.

  • From the Properties dialog box, select the Driver tab.

  • Click the Update Driver button, then follow the instructions.

Very important: You must reboot your system to ensure that any driver updates have taken effect.

For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.

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