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FaxTalk Communicator 4.5 Thought Communications
Release Notes www.faxtalk.com
May 2002
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Table of Contents
This document contains the following sections:
Overview
System Requirements
Installation Issues
General Issues
Caller ID and Distinctive Ring Services
Automatic loading of FaxTalk CallControl
TAPI Dialing
Scanning
Notification Settings
Technical Support
Known Problems and Issues
Uninstalling FaxTalk Communicator 4.5
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Overview
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The following information reflects changes made since the FaxTalk
Communicator 4.5 User's Guide was printed. Please review this document
before you install and use FaxTalk Communicator 4.5.
For complete documentation on using FaxTalk Communicator please see the
FaxTalk Communicator 4.5 User's Guide, which can be found on the program
CD.
Thought Communications encourages you to register your FaxTalk
Communicator software. By registering your software help us continue to
provide you with better products, better service, and the most
up-to-date information on FaxTalk products. You can register your
software quickly and easily at http://www.faxtalk.com.
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System Requirements
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- 486-based personal computer running at 66Mhz or higher.
- Microsoft Windows 95, Windows 98, Windows 98SE, Windows Millennium,
Windows NT 4.0 Workstation, Windows 2000 Professional, Windows XP
Home and Professional.
- 8 MB application RAM in addition to RAM required by the operating
system.
- 11 MB hard disk space, plus additional disk space for voice
messaging and fax storage.
- Class 1, Class 1.0, Class 2 or Class 2.0 fax modem. Voice features
require a voice modem. Speakerphone features require support from
the modem (recommended).
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Installation Issues
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FaxTalk Communicator 4.5's installation program automatically installs
the correct set of files and features depending on the modem selected
during installation. Depending on the type of modem selected you may
notice differences in the appearance of features, menus and dialogs.
This is perfectly normal, as the software will only present the options
available to the specific modem. To use all of the features found in
the FaxTalk Communicator program it is recommended that you use a
fax/voice/speakerphone modem.
Manually Selecting a Modem
The installation program automatically queries the modem to determine
what features the modem supports. If for some reason the installation
program cannot query the modem or if you want to manually select the
modem you can use the "Don't query the modem
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General Issues
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Caller ID and Distinctive Ring Services
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Caller ID and Distinctive Ring services are fully supported by FaxTalk
Communicator. In general, FaxTalk Communicator 4.5 uses Windows TAPI to
handle all modem communications and relies on the Windows operating
system to provide Caller ID and Distinctive Ring information. If you
want to use Caller ID and/or Distinctive Ring with FaxTalk Communicator
4.5 the following must occur:
- You must subscribe to a Caller ID and/or Distinctive Ring service
from your phone company.
- You must be running Windows 95 or Windows 98. Microsoft NT 4.0 does
not offer TAPI based support for Caller ID or Distinctive Ring
services.
- You must have the proper TAPI files installed under Windows 95 or
Windows 98. For Windows 95 users, Microsoft included support for
Caller ID and Distinctive Ring in a TAPI driver update called
UniModemV. For more information on installing the correct version
of TAPI under Windows please contact Microsoft.
- You must have the proper .INF configuration file for your modem.
Contact your modem manufacturer regarding acquiring, installing,
and using a Caller ID and Distinctive Ring enabled .INF
configuration file.
Automatic loading of FaxTalk CallControl
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Once FaxTalk Communicator 4.5 is installed on the computer the FaxTalk
CallControl program will automatically load each time you start Windows.
This can sometimes cause problems for older 16-bit programs such as
AOL when they try to access the modem. You can close FaxTalk
CallControl by right-clicking on the FaxTalk CallControl icon and
selecting Exit. This will permit older 16-bit applications to use the
modem until the next time you start Windows. If you want to prevent
FaxTalk CallControl from automatically loading Windows you can disable
the setting on the General tab in the Program Configuration. With the
setting disabled FaxTalk CallControl will only load when you manually
double-click on the FaxTalk CallControl icon or when generating an
outbound operation.
TAPI Dialing
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FaxTalk Communicator 4.5 uses the Windows Dialing Properties when
making dialing requests to the modem. This allows FaxTalk Communicator
to use the same dialing characteristics such as long distance calls and
credit card dialing as the Windows operating system. There are times
when the Windows Dialing properties can cause problems with dialing
numbers that are local but treated as long distance. You can disable
FaxTalk Communicator 4.5's use of the Windows Dialing properties by
enabling the "FaxTalk should always dial numbers exactly as entered"
option on the Modem tab in the Program Configuration. When this option
is enabled only the numbers entered in the FaxTalk Communicator
software will be used when dialing.
Scanning Documents
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Due to the nature of faxes and the fax resolutions supported by fax
machines, you must make sure that when scanning documents to fax you
select a black and white or line art setting at a resolution of 200dpi.
Other settings such as 4, 8, or 24-bit color and resolutions such as 72,
150, 300 or 600 dpi will cause scanning to fail or the scanned images
to appear incorrectly when faxed.
Notification Settings
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When you install FaxTalk Communicator 4.5 with voice support over an
existing fax only installation of FaxTalk Communicator 4.5 the previous
fax and pager notification settings will be lost. This occurs because
of the differences in how notification is handled between fax only and
voice installations. You will need to re-enter your notification
settings.
Screen Calls
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FaxTalk Communicator includes an option to enable the ability to screen
incoming calls by listening the the playback of the greeting and the
caller leaving a message. The Screen Calls feature requires that your
modem include specific support for this ability. If your modem does not
support the ability to screen calls, the option will appear disabled in
FaxTalk Communicator and you will not be able to select the feature.
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Technical Support
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The following technical support options are available for FaxTalk
Communicator 4.5:
- Contact the technical support department of the manufacturer of the
modem that included FaxTalk.
- Visit the FaxTalk World Wide Web site at http://www.faxtalk.com.
The Support pages contains updates, knowledge base documents and
tips to using FaxTalk Communicator.
- E-mail your support questions or problems to support@faxtalk.com.
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Known Problems and Issues
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If additional problems and issues are discovered they'll be posted on
the FaxTalk Web site at http://www.faxtalk.com.
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Uninstalling FaxTalk Communicator 4.5
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There may be times when you need to uninstall your FaxTalk Communicator
4.5 software. Uninstalling the program is a simple procedure.
To uninstall FaxTalk Communicator 4.5:
1. From the Windows desktop, click Start, select Settings, and
then click Control Panel.
2. Double-click Add/Remove Programs.
3. In the list of installed software, select FaxTalk
Communicator 4.5.
4. Click Add/Remove. The uninstall program begins.
5. Follow the uninstall program’s instructions and reboot the
computer to complete the uninstallation.
Note: The uninstall program will not delete directories under FaxTalk
Communicator 4.5 if they contain data files created after the
installation such as received messages or faxes.
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FaxTalk is a registered trademark and FaxTalk Communicator,
FaxTalk FaxCenter, FaxTalk Messenger, FaxTalk Plus, and TrueFile are
trademarks of Thought Communications Incorporated. Microsoft and
Windows are registered trademarks and Windows NT is a trademark of
Microsoft Corporation in the U.S. and other countries. Pentium is a
registered trademark of Intel Corporation.
(c) 1992-2002 Thought Communications Incorporated. All rights reserved.
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4.5.5
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.