1. 3c562c.zip Driver
2. SUPPORT.TXT File Contents

SUPPORT.TXT Driver File Contents (3c562c.zip)

                     3Com Corporation
 EtherDisk Diskette for the EtherLink III LAN + Modem PC Card 
                     Technical Support


 3Com offers worldwide adapter support 24 hours a day, seven
 days a week, through automated on-line systems.


 CardBoard Bulletin Board Service (BBS)
 --------------------------------------

 You can obtain software drivers, updates, patches, and fixes
 on CardBoard, 3Com's menu-driven bulletin board service.
 CardBoard also provides product information and diagnostic 
 programs.  For access, call the CardBoard telephone number 
 nearest you and set up your modem as follows:

 France     (33) (1) 69 86 69 54
       Up to 9600 baud, 8 data bits, no parity, 1 stop bit

 Germany    (49) 89 62732 188/189
       Up to 9600 baud, 8 data bits, no parity, 1 stop bit

 Italy      (39) (2) 27 30 06 80
       Up to 9600 baud, 8 data bits, no parity, 1 stop bit

 U.K.       (44) (44) 2 278278
       Up to 14400 baud (or 38400 with compression support), 
       8 data bits, no parity, 1 stop bit

 U.S.       (1) (408) 980-8204
       Up to 14400 baud, 8 data bits, no parity, 1 stop bit

 For information on additional international CardBoard access
 numbers, contact your local 3Com office.  A list of international 
 sales offices appears later in this document.

 3ComFacts
 ---------

 This automated fax service sends printed installation diagrams,
 configuration drawings, troubleshooting instructions, and 
 technical articles to your fax machine.  To access 3ComFacts, 
 call the numbers shown below from anywhere in the world,
 using a touch-tone telephone:
      
     North America:  (1) (408) 727-7021
     Europe:  (44) (442) 278279
     Elsewhere:  Contact your local 3Com office for an updated 
        list of access numbers.
        
 Local access is also available within the following countries
 using the numbers below:

     UK          -  0800 626403
     France      -  05 908158
     Germany     -  0130 818063
     Italy       -  1678 99085
     Sweden      -  020 792954
     Netherlands -  06 0228049
     Denmark     -  800 17319
     Norway      -  050 11062
     Finland     -  9800 14444
 
 Within 3ComFacts, choose CardFacts for adapter information or
 NetFacts for network system product information.  
 
 To access the current listing of compatible hardware/software
 for the EtherLink III + Modem PC Card (3C562) adapter from 
 3ComFacts, choose CardFacts and request document 4319 for
 the PC Card Hardware Compatibility Guide and document 9071
 for the Software Compatibility Guide.  The documents will be
 sent to your FAX machine.


 Ask3Com
 -------

 This on-line service is located on CompuServe and contains 
 extensive technical and marketing information about all 3Com 
 products.  To use Ask3Com, you must have a CompuServe
 account.  Call (1) (800) 848-8990 to obtain your local 
 CompuServe dial-in phone number and open an account.  After
 you have logged in to CompuServe, type "GO THREECOM" and
 press [Enter] to see the Ask3Com main menu.

 Novell Technical Support
 ------------------------

 For information on technical support for Novell's products:

  - Call 1-800-NETWARE (Novell's main phone number is
    801-429-7000)
  - Refer to NETWIRE on CompuServe
  - Contact your local Novell network supplier or authorized
    service center.

 Microsoft Technical Support
 ---------------------------

 For information on technical support for Microsoft's products:
 
  - Call 1-206-454-2030
  - Contact your local Microsoft network supplier or authorized
    service center.

 IBM
 ---

 For information on technical support for IBM's products, contact
 your local IBM network supplier or authorized service center.

 Support from Your Network Supplier
 ----------------------------------

 If additional assistance is required, contact your network 
 supplier.  Many suppliers are authorized 3Com service partners
 that are qualified to provide a variety of services, including
 network planning, installation, hardware maintenance, 
 application training, and support services.

 U.S. and Canada

 Call the following number to locate your local 3Com sales office:

 U.S.     (1) (800) NET-3Com

 The 3Com sales office will refer you to the nearest 3Com
 authorized service partner.

 Outside the U.S. and Canada

 To locate a 3Com authorized service partner near you, contact
 your local 3Com sales office.

 Australia                (61) 2 959 3020
 Belgium/Netherlands      (31) 25 032 2120
 France                   (33) 1 698 66800
 Germany                  (49) 89 627320
 Hong Kong                (852) 868-9111
 Italy                    (39) 2 2730 2041
 Japan                    (81) 3 3243 9234
 Nordic                   (46) 8 703 4870
 Singapore                (65) 321 8929
 Taiwan                   (886) 2 577 4352
 U.K.                     (44) 628 890 670

 When you contact a 3Com authorized service partner for
 assistance, have the following information ready:

 - Diagnostic error messages
 - A list of system hardware and software, including revision
   levels
 - Detail on recent configuration changes, if applicable.

 3Com's service partner will determine what action needs to be
 taken to resolve the problem.  3Com service partners can verify
 hardware failures and advise you when it is more cost-effective
 to replace, rather than repair, a product.

 Returning Products for Repair
 ------------------------------

 A product sent directly to 3Com for repair must first be
 assigned a Return Materials Authorization number (RMA).
 A product sent to 3Com without an RMA number will be returned
 to the sender unopened, at the sender's expense.

 When you call for an RMA number, be prepared to provide the
 product name, serial number, and diagnostic error messages.
 Payment, shipping instructions, and turnaround time will be
 confirmed when the RMA number is assigned.

 To obtain an RMA number, call or fax:

 Europe            Phone  (44) (44) 2 278127
                   Fax    (44) (44) 2 236824

 U.S.              Phone  (800) 876-3266, press option 2
                   Fax    (408) 764-7290

 NOTE:  RMA forms (except Europe) are available on CardFacts.
      Dial (408) 727-7021.

 Outside Europe    Phone  (408) 492-1790
 and the U.S.      Fax    (408) 764-7290


      (%VER  Technical Support v2.1f)