COMMON QUESTIONS & ANSWERS ========================== This file contains answers to some commonly-asked questions. Please go through all the sections below when you encounter a problem before calling Technical Support. This file contains the following sections: 1. Installing Windows 3.1 drivers for the audio hardware 1.1 Setup Windows 3.1 drivers again 1.2 Using DRIVER applet in Control Panel (OEMSETUP.INF) 1.3 General 2. DOS drivers 2.1 Bypass loading the DOS drivers 3. CD-ROM drive 3.1 Installing [MCI] CDAudio driver 3.2 MSCDEX settings for additional CD-ROM drives using different device drivers 4. General 4.1 Audio sources setting 4.2 Playback digitized sound smoothly 4.3 Error message appears when winsetup.exe runs 4.4 Configuring the base I/O address setting for the Plug and Play audio card 4.5 Disabling the gameport 1. INSTALLING WINDOWS 3.1 DRIVERS FOR 1.1 SETUP WINDOWS 3.1 DRIVERS AGAIN Q1. How can I setup my Windows 3.1 drivers again. A1. You may setup Windows 3.1 drivers again by running INSTALL from your audio software directory at the DOS prompt. Select "Setup Windows" and follow the instructions on the screen to complete the setup. 1.2 USING DRIVER APPLET IN CONTROL PANEL (OEMSETUP.INF) Q1. My drivers are not installed when I use the driver applet in Control Panel to add the drivers. What do I do? A1. Before you choose to add any audio software drivers, you should first remove all the existing audio drivers shown in the "Installed Drivers List" and then restart Windows. Chances are existing versions of audio drivers are installed when you start-up Windows and cannot be over-written. You must also restart Windows after adding all the drivers for these new drivers to take effect. Refer to your Windows User Reference Manual for more detail on the Driver applet. 1.3 GENERAL Q1. No matter what I try, I can't get sound in Windows. What should I do to fix it? A1. Here are some points you can check: a. If you installed Windows 3.1 using the "Express Installation", Windows scanned your hard disk for programs to be installed. As a result, older versions of the audio software applications may have been installed if they were on your hard disk at the time of installation. Please remove these icons. To do this, click on the icon once to select it, then press the delete key. Windows will ask you for confirmation. Repeat the above procedure for each icon. b. Open the Driver applet in Control panel. You should at least have the following driver names in the Installed Drivers list: Creative Sound Blaster AWE32 MIDI Driver Voyetra / Sound Blaster SuperSAPI FM Driver Creative Sound Blaster 16 Auxiliary Audio Creative Sound Blaster 16 Wave and MIDI MIDI Mapper Timer [MCI] CD Audio ;this is only for owners of CD-ROM drives [MCI] MIDI Sequencer [MCI] Sound If one or more of the drivers do not exist, you must install the driver(s) using the Driver applet in Control Panel (See your Windows manual for more details). c. Check your SYSTEM.INI by choosing RUN from the File menu of the Program Manager and typing NOTEPAD SYSTEM.INI in the command line box. Examine the [Boot], [drivers] and [sndblst.drv] sections. They should look something like this: [Boot] drivers=mmsystem.dll msmixmgr.dll [drivers] Timer=timer.drv Midimapper=midimap.drv Aux=sb16aux.drv MIDI=sbawe32.drv MIDI=sb16fm.drv Wave=sb16snd.drv MIDI1=sb16snd.drv Mixer=sb16aux.drv [sndblst.drv] port=220 int=5 dmachannel=1 hdmachannel=5 MIDIport=330 AWEPort=620 d. If Windows refuses to install a device driver or if you get the error message "Device not found" when playing a Wave or MIDI file, or a CD, be sure that you have the following settings in the [mci] section of SYSTEM.INI. [mci] WaveAudio=mciwave.drv Sequencer=mciseq.drv CDAudio=mcicda.drv; this is only for owners of CD-ROM drives If one or more of the drivers do not exist, you must install the driver(s) using the Driver applet in Control Panel (See your Windows manual for instructions). Do not type in the entries into the SYSTEM.INI because the files have to be expanded and installed into your SYSTEM directory by Windows. 2. DOS DRIVERS 2.1 BYPASS LOADING THE DOS DRIVERS Q1. I do not wish to load the DOS drivers VIBRA16.SYS and CTMMSYS.SYS at system startup. What should I do? A1. To bypass the loading of the DOS drivers VIBRA16.SYS and CTMMSYS.SYS, press the ALT key during system starts up. Or, you can use a text editor to REM the following lines in your CONFIG.SYS file. These lines load the DOS drivers at system startup. DEVICE=C:\VIBRA16\DRV\VIBRA16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 E:620 P:330 DEVICE=C:\VIBRA16\DRV\CTMMSYS.SYS 3. CD-ROM DRIVE 3.1 INSTALLING [MCI] CD AUDIO DRIVER Q1. How do I install the [MCI] CD Audio driver? A1. To install the [MCI] CD Audio driver: 1. Double-click the Control Panel in the Main group window. 2. Double-click Drivers in the Control Panel. 3. Choose "Add..." from the Drivers dialog box. 4. Select [MCI] CD Audio from the Add dialog box. 5. Choose "OK". 6. Restart Windows for the changes to take effect. 3.2 MSCDEX SETTINGS FOR ADDITIONAL CD-ROM DRIVES USING DIFFERENT DEVICE DRIVERS Q1. How should I specify the settings for the MSCDEX driver when I have more than one CD-ROM drive (each one using different device drivers) in my system? A1. An example of the MSCDEX settings for two CD-ROM drives using different device drivers is as follows: C:\VIBRA16\DRV\MSCDEX.EXE /D:MSCD001 /D:MSCD002 /V /M:15 "MSCD001" and "MSCD002" are the CD-ROM device names. These names must be the same as the CD-ROM device driver's names in the CONFIG.SYS file for example: DEVICE=C:\VIBRA16\DRV\SBCD.SYS /D:MSCD001 /P:220 DEVICE=C:\VIBRA16\DRV\SLCD.SYS /D:MSCD002 /B:250 /M:P /V /C Where: SBCD.SYS is the driver for a Panasonic CD-ROM drive connected to an audio card at address 220H and SLCD.SYS is the driver for a SONY CD-ROM drive connected to another CD-ROM interface card at address 250H. 4. GENERAL 4.1 AUDIO SOURCE SETTINGS Q1. I can't hear anything from the speakers, but when I run the diagnostic program, it sounds okay. What do I do? A1. Check the mixer settings for the various sources. Use the programs MIXERSET.EXE in DOS or CTMIXER.EXE in Windows to adjust the settings to a higher level. 4.2 ELIMINATING JERKY DIGITIZED SOUND PLAYBACK Q1. The playback sounds jerky. Is my card defective ? A1. If you are in Windows, this may be due to your choice of Windows swap file. Temporary swap file tends to be fragmented causing jerky playback. If possible, use a permanent swap file to eliminate this problem. Refer to your Windows manual for instructions on creating a permanent swap file. Loading a disk cache program such as SMARTDRV will also eliminate this problem. To load SMARTDRV, refer to your DOS or Windows manual for instructions. 4.3 ERROR MESSAGE APPEARS WHEN WINSETUP.EXE RUNS Q1. When I start Windows and WINSETUP runs, it gives me a dialog box saying it can't find the environment. A1. The BLASTER environment is not set or is incorrectly set. This program requires that your BLASTER environment is set correctly and tallies with your audio hardware. You can type "SET" at DOS prompt to check the environment settings. For more details on the BLASTER environment, refer to your Getting Started manual. 4.4 CONFIGURING THE BASE I/O ADDRESS SETTING FOR THE PLUG AND PLAY AUDIO CARD Q1. The base I/O port address of my audio card's wave table synthesizer that appears when you run the Intel Plug and Play Configuration Utility (ICU.EXE) is different to the one shown by DIAGNOSE.EXE. Why is this so? Some of my games have problems obtaining MIDI audio output eventhough there are no problems with the MIDI playback test in DIAGNOSE.EXE. Why is this so? A1. For PnP audio cards, the wave table synthesizer's base I/O address is independent of the audio card's base I/O port address. However, some older games in the market derive the wave table base I/O address from the audio card's base I/O address. To maintain compatibility with such games, DIAGNOSE.EXE will overwrite the wave table synthesizer's base I/O address assigned by the PnP Configuration Manager. To have this done automatically every time the computer starts, you need to have the following entry in the AUTOEXEC.BAT file: C:\VIBRA16\DIAGNOSE /S /W=C:\WINDOWS You need to change the path of DIAGNOSE.EXE and the WINDOWS directory accordingly if they differ from the above entry. Note that the above entry will also configure other necessary settings of your audio card, and thus it should not be removed. The installation program should have already added the entry into your AUTOEXEC.BAT file. 4.5 DISABLING THE GAMEPORT Q1. How do I disable the GamePort? A1. There are a few ways for you to enable or disable the GamePort. This depends on the type of audio card you have. a. Non Plug and Play card To enable or disable GamePort, you need to set the appropriate jumper. Please refer to your Getting Started manual for the location of the jumper. If your audio card does not have the GamePort enable or disable jumper, you can use GAMEPORT.EXE utility to enable or disable the GamePort. You may not have the GAMEPORT.EXE if your audio card does not support GamePort software enable or disable. b. Plug and Play card For Plug and Play card, you need to use the BIOS setup or the ISA Configuration utility to enable or disable the GamePort. ********* End of CQA.TXT *********Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.