XIRCOM PORTGEAR
Software Release 2.02
September 5, 2000
==================================================================
Thank you for purchasing a Xircom PortGear product. Xircom has
done everything to ensure that your PortGear product is compatible
with the widest range of computers possible. Xircom is equally
committed to customer satisfaction and timely response to their
needs and concerns.
If you have compatibility issues related to your specific
environment or require additional information, please refer to
the Xircom PortGear Installation Guide for instructions on
accessing the Online Documentation.
Remember to register your Xircom PortGear product to receive
information about future software upgrades and new products.
This documentation covers the entire PC PortGear product line.
PortGear Product Name Model Number
--------------------------------------------------
PortGear 4-Port Hub PGHUB4
PortGear 7-Port Hub PGHUB7
PortGear 4-Port Multifunction Hub PGFHUB02
PortGear 7-Port Multifunction Hub PGFHUB04
PortGear Ethernet 10 Adapter PGENET10
PortGear USB Networking Adapter PGUNET
PortGear Serial DB-9 Adapter PGSDB9
PortGear SCSI DB-25 Adapter PGSCSI
PortGear 2-Port USB Upgrade Kit PGPCI2
PortGear 4-Port USB Upgrade Kit PGPCI4
Contents
========
1) PortGear Characteristics
2) Minimum System Requirements
3) Release Notes
4) Known Limitations
5) Troubleshooting
6) Machine Specific Notes
7) Customer Support
1) PORTGEAR CHARACTERISTICS
========================
This PortGear software release provides the following features:
-Driver support for:
Windows 2000
Windows 98 or Windows 98 Second Edition
Windows 95 OSR2.x (version 950b or 950c) with USB supplement
(earlier versions of Windows 95 are not supported)
Windows NT 4.0 (for PGENET10 only)
-Supports USB 1.x compliant devices
-Supports 9-pin serial devices (PGFHUB02, PGFHUB04, PGSDB9)
-Supports parallel printers in non-bi-directional mode
(PGFHUB02 and PGFHUB04)
-Supports external SCSI devices (PGSCSI)
2) MINIMUM SYSTEM REQUIREMENTS
===========================
One of the following operating systems is required:
-Windows 95 OSR2.x (4.00.950B or later) with USB Supplement
(refer to the Operating System Compatibility section in
General Troubleshooting for help identifying your version of
Windows 95)
-Windows 98 or later
-Windows 2000
-Windows NT 4.0 with Service Pack 3 or above (PGENET10 only)
Your computer must have:
-a USB port with support for USB version 1.0 or later
-a CD-ROM drive
-1 megabyte of available hard disk space
3) RELEASE NOTES
=============
This release contains drivers and installation software for
the Xircom PortGear family of products.
Driver support for Windows 9x has been improved.
Driver support for Windows 2000 has been added.
4) KNOWN LIMITATIONS
=================
-With Windows 98, if the PGENET10 adapter is disabled or
removed using Device Manager, the LED will remain on until
the machine is restarted.
-With Windows 2000, if a PGENET10 is attached to a second,
cascaded USB hub and the first USB hub is hot swapped, the
system will stop responding and need to be restarted.
-If a PortGear USB Serial product has been installed, but is
not currently attached, the communication port(s) remain
assigned to that product. If a second PortGear Serial product
is installed, the communication ports are incremented above
the previously assigned port(s).
-Under Windows 95 OSR2.x and Windows NT 4.0, after installing
the PGENET10 you must "Add" the adapter using the Network
applet in Control Panel.
-Under Windows NT 4.0, after adding the PGENET10, or after a
Suspend/Resume event the PC must be re-started before the
adapter will function correctly.
-Under Windows 98SE with the PGUNET, when Internet Connection
Sharing is installed on a Client machine, an error is
generated indicating that a networking adapter was not found.
See The Troubleshooting section for workaround instructions.
-The PGENET10 fails to make a network connection when used with
a Compaq HB3320 12-Port Dual Speed Hub, SMC TigerStack II
10/100 MSC5900, or Accton CheetaHub Power-3016A.
-HP Scanjet 6100 and IICX scanners, and Archive SCSI tape
drives do not work with the PGMFHUB and PGSCSI.
-Windows NT 4.0 is only supported with the PGENET10.
For device compatibility information please visit the Xircom
website at www.xircom.com.
5) TROUBLESHOOTING
===============
Workaround for PGUNET Internet Connection Sharing error
------------------------------------------------------------------
After the Server machine is configured, note the IP address
which is being used for the Internet connection, then use the
following procedure to configure the PortGear USB to Ethernet
Adapter's TCP/IP settings on the Client machine.
1. Set up each Client machine that will connect to the Server
machine with a valid static IP address in the same subnet as
the Server. For example, if the Server's IP address is
192.168.0.1, subnet mask 255.255.255.0, then you must assign
each client a unique IP address between 192.168.0.2 and
192.168.0.254.
2. The Primary Gateway needs to be set to the IP address of the
Server machine, in this case 192.168.0.1.
3. For DNS, use any valid DNS server information. Usually this
will be the same as what is used on the Server machine.
Locating the port to connect the PortGear product
------------------------------------------------------------------
The PortGear product connects to your computer via the USB
port. To find the USB port, look for the USB symbol on the
side, rear or front of your computer. You can also connect
the PortGear product to a USB hub connected to your computer.
If you cannot find a port featuring the USB symbol, consult
your computer documentation for USB port availability and
support.
What to do if the PortGear product is not detected
------------------------------------------------------------------
If your PortGear product is not detected by the operating
system, here are a few things you should check:
Is USB Support enabled?
-----------------------
If your computer features a USB port, in all likelihood your
computer supports USB. However, USB support may not be enabled
in the system setup program (also called BIOS). Verify that
USB support is enabled in the BIOS. Consult your computer
documentation for instructions.
Is Plug & Play BIOS enabled?
----------------------------
Newer computers feature a Plug and Play ready BIOS. Verify
that Plug & Play BIOS is enabled in the BIOS if using Windows
95 or 98. Consult your computer documentation for instructions.
Microsoft recommends setting Plug and Play to "Disabled" or
"No" if using Windows 2000. See Microsoft article Q252420.
NOTE: If while in the computer setup program you come across a
setting for Legacy Mode for USB devices, we recommend that you
not change this setting. This feature is related to providing
USB support at boot time for USB keyboards and mice. This
feature has no effect on your PortGear product.
Does your version of Windows support USB?
-----------------------------------------
Refer to the operating system compatibility section for
information on support for your operating system: Windows 95,
Windows 98, and Windows 2000.
Operating system compatibility
------------------------------
Windows 95
The original version of Windows 95 does not contain native
support for USB. Depending on when you originally bought your
computer or installed Windows 95, you may or may not have a
version of Windows 95 capable of USB support. Supported
Windows 95 versions include 4.00.950B or 4.00.950C (these are
technically referred to as OSR2.x).
To verify the version of your operating system, do the
following:
1.Click Start, point to Settings, then click Control Panel.
2.Double-click the System icon.
If your version is not 4.00.950B or 4.00.950C, please contact
your computer manufacturer or Microsoft for an update.
Microsoft provides a USB Supplement to enable USB support for
Windows 95 (versions 4.00.950B or 4.00.950C). This supplement
is not installed as part of a regular installation of Windows
95. It is located in a folder on your Windows 95 (OSR2) compact
disc.
To determine if USB support is enabled for Windows 95, do the
following:
1. Click Start, point to Settings, then click Control Panel.
2. Double-click the System icon.
3. Select the Device Manager tab.
4. Expand the Universal Serial Bus Controllers item.
You should see both Host Controller and USB Root Hub items. If
either of these items appear with an "x" or exclamation point
"!", contact your computer manufacturer for assistance. If you
do not see these items, you must install the USB Supplement.
To install the USB Supplement, do the following:
1. On the Windows 95 (OSR2) compact disc, locate the folder
<CD Drive>:\OSR2\USBSUPP (where <CD Drive>: is your compact
disc drive).
2. Double-click USBSUPP.EXE and follow any on screen prompts.
The next time you start Windows 95 a dialog box will appear
indicating that new hardware has been found. Follow the
instructions outlined in the Windows 95 Software Installation
section of the Setup Guidelines.
Windows 98 and Windows 2000
Windows 98 and Windows 2000 provide native USB support. No
updates are necessary. Follow the instructions outlined in the
Windows 98 and Windows 2000 Software Installation section of
the Setup Guidelines.
To determine if USB support is operating normally for Windows
98, do the following:
1. Click Start, point to Settings, then click Control Panel.
2. Double-click the System icon.
3. Select the Device Manager tab.
4. Expand the Universal Serial Bus Controllers item.
Both Host Controller and USB Root Hub items are present and
confirm USB support. If either of these items appear with an
"x" or exclamation point "!", contact the computer manufacturer
for assistance.
To determine if USB support is operating normally for Windows
2000, do the following:
1. Click Start, point to Settings, then click Control Panel.
2. Double-click the System icon.
3. Select the Hardware tab.
4. Click Device Manager.
5. Expand the Universal Serial Bus Controllers item.
Both Host Controller and USB Root Hub items are present and
confirm USB support. If either of these items appear with an
"x" or exclamation point "!", contact the computer manufacturer
for assistance.
Using USB Viewer to check your Windows 98 USB setup
Included on your Windows 98 compact disc is a program called
USB Viewer for inspecting your current USB setup. USB Viewer
is part of a technical reference package called the Sample
Resource Kit.
To install the Windows 98 Sample Resource Kit, do the
following:
1. On the Windows 98 compact disc, locate the folder
<CD Drive>:\TOOLS\RESKIT(where <CD Drive> is the letter
of your compact disc drive).
2. Double-click SETUP.EXE and follow any on screen prompts.
To use USB Viewer:
1. Click Start, point to Programs, point to Windows 98
Resource Kit, and then click Tools Management Console.
2. Select the U to Z item under Tools A to Z.
3. Double-click USB Viewer.
6) MACHINE SPECIFIC NOTES
======================
Toshiba Satellite 330CDT and Satellite 440CDT
---------------------------------------------
While using the PGENET10 to transfer large amounts of data the
network connection may be lost.
Acer TravelMate 330 Series
--------------------------
The PGENET10 fails to function on these machines with Windows
NT 4.0. This is a machine BIOS issue.
Dell Dimension XPS T500 & 600 and Gateway Performance 500
---------------------------------------------------------
These computers hang at the BIOS splash screen when the PGSDB9
serial adapter is connected. Both of these machines utilize the
Intel 440BX chipset in conjunction with Phoenix BIOS.
7) XIRCOM CUSTOMER SUPPORT
=======================
To obtain customer support for your Xircom product, please
call or send a facsimile to the appropriate number listed
below.
Xircom has set up 56K modem lines to our BBS in the U.S. at
(805) 262-1360 so customers can take advantage of the latest
modem technology available from Xircom.
XIRCOM CORPORATE
North and South America
-------------------------------------------
Xircom, Inc.
Corporate Headquarters
2300 Corporate Center Dr.
Thousand Oaks, CA 91320
.
Shipping Address:
2101 Corporate Center Dr.
Thousand Oaks, CA 91320
Sales Support.............. (800) 438-4526
Sales Support.............. (805) 376-9300
Customer Support..... ..... (805) 376-9200
24-Hr Fax - Corporate...... (805) 376-9311
24-Hr Fax - Sales Support.. (805) 376-9220
24-Hr Fax - Cust. Support.. (805) 376-9100
24-Hr Data Lines - BBS..... (805) 376-9130
24-Hr E-mail................ cs@xircom.com
24-Hr Internet...... http://www.xircom.com
HOURS (Sales): 8 a.m. to 5 p.m., Mon-Fri
HOURS (Support): 5 a.m. to 5 p.m., Mon-Fri
XIRCOM EUROPE
Europe, Middle East, and Africa
------------------------------------------
Xircom Europe N.V.
Veldkant 31
B-2550 Kontich, Belgium
Sales Support.......... +32/(0)3 450.08.11
24-Hr Fax.............. +32/(0)3 450.09.90
Customer Support Telephone Numbers
Native English........ +32/(0)70 233 307
Native German......... +32/(0)70 233 850
Native French......... +32/(0)70 233 851
Native Dutch.......... +32/(0)70 233 852
Native Italian........ +32/(0)70 233 376
24-Hr E-mail............ eurots@xircom.com
24-Hr Internet...... http://www.xircom.com
HOURS (Sales): 9:00 to 17:00, Mon-Thu;
to 16:00, Fri
HOURS (Support): 9:00 to 18:00, Mon-Fri
Regional Sales and Marketing Offices
------------------------------------
Xircom France SARL
41 bis avenue de l'Europe
BP 264
F - 78147 Velizy CEDEX
France
Sales Support......... +33/(1) 34 63 09 40
24-Hr Fax ............ +33/(1) 34 63 09 41
Xircom Deutschland GmbH
Airport Business Center
Am Soldnermoos 17
85399 Hallbergmoos
Germany
Sales Support........ +49/(0)89 607 68 350
24-Hr Fax ........... +49/(0)89 607 68 355
Xircom Italy SRL
Via Giovanni da Udine, 34
20156 Milano
Italy
Sales Support.......... (+39) 02 3809.3605
24-Hr Fax.............. (+39) 02 3809.3606
Xircom AB
Kanalvagen 10C
S - 194 61 Upplands Vasby
Sweden
Sales Support........ +46/(0) 8 590.332.80
24-Hr Fax ........... +46/(0) 8 590.717.81
Xircom U.K. Ltd.
Worting House
Basingstoke
UK - Hampshire RG23 8PY
Sales Support........ +44/(0) 1256 332 552
24-Hr Fax ........... +44/(0) 1256 332 553
XIRCOM ASIA PACIFIC
Asia Pacific
------------------------------------------
Xircom Asia Pacific (Pte) Ltd
1 Kim Seng Promenade #15-01
Great Word City East Tower
Singapore 237994
Sales Support................ +65 732 5001
Customer Support............. +65 732 2245
24-Hr Fax ................... +65 732 5002
24-Hr Internet...... http://www.xircom.com
24-Hr Email...... http://asiats@xircom.com
HOURS: 9:00 to 17:00, Mon-Fri
Regional Sales and Marketing Office
-----------------------------------
Xircom Australia Pty Ltd
Level 12, 80 Mount Street
North Sydney, NSW 2060
Australia
Sales Support............. +61 2 8923 7000
Customer Support.......... +61 2 8923 7090
24-Hr Fax................. +61 2 8923 7099
24-Hr Data Lines - BBS.. +61(02) 9911 7758
24-Hr Email...... http://aunzts@xircom.com
XIRCOM JAPAN
Japan
------------------------------------------
Xircom Japan KK
Tohtam Building 2F
3-10-5 Shibuya
Shibuya-ku Tokyo 150-0002
Japan
Sales Support............. +81-3-3407-0033
Customer Support...... +81 (0) 3 3407-1900
24-Hr Fax................. +81-3-3407-0180
24-Hr Internet...... http://www.xircom.com
24-Hr Email.... http://japan_ts@xircom.com
HOURS: 9:00 TO 17:00, Mon-Fri
WORLDWIDE ELECTRONIC SUPPORT
------------------------------------------------------------
Xircom Customer Support regional email addresses:
cs@xircom.com........US Customer Support
eurots@xircom.com....European Customer Support
asiats@xircom.com....Asia Pacific Customer Support
aunzts@xircom.com....Australian/New Zealand Customer Support
japan_ts@xircom.com..Japan Customer Support
sales@xircom.com.....Xircom Sales
ideas@xircom.com....."Ideas" Suggestion Box
------------------------------------------------------------
Thank you for making Xircom a part of your network.
Xircom acknowledges all tradenames and trademarks used in this
document as the property of their respective owners.
===========================end================================
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.