DVD Drive Aspi Timeout Issue Summary of Issue: This patch is designed to correct an issue seen when a Samsung 16X DVD (part number 489NX) drive is used with Intervideo WinDVD software decode version 2.1.45. This issue is intermittent. Sometimes, when a user launches media using WinDVD, the bluescreen will occur. This issue has only been seen on the Samsung 16X. Root Cause: Intervideo released the 2.1.45 build with a timeout of 3 seconds for each command within the aspi layer-this is not compatible with the 16X Samsung DVD drive, which in some cases takes longer than 3 seconds to respond to a command. Other versions of WinDVD (ie 2.1.39/a or 3.0, do not exhibit this issue, as the wait time is longer). Known Configurations Experiencing this problem: System:any system using a Samsung 16X drive with WinDVD version 2.1.45. O/S: ME, possibly W2K Lang. : All languages Peripheral: Samsung 16X DVD drive Software Decode version: Intervideo WinDVD 2.1, build 45 (this can be found by right clicking on the "About" box when the WinDVD video box is opened. The build will read B045C60) What Patch Fixes: This patch will increase the wait time between timeouts from 3 seconds to 10 seconds, which corrects the issue. Installation instructions: 1. Download the patch from Dell's website. 2. Click on it and follow installation instructions.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.