3Com Corporation
Technical Support Locator
3Com offers worldwide adapter support 24 hours a day,
seven days a week, through automated on-line systems.
Support Databases
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Our most current solutions can be found at:
http://knowledgebase.3com.com
Our file library can be found at:
http://support.3com.com
Email
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If you are not able to find your solution through
one of the automated on-line systems, please generate
a log file from the LAN Diagnostics. Send the generated
log file in an email to:
US/North America: 3com_US_nic_family@3mail.3com.com
Europe: European_Technical_Support@3com.com
Asia/Pacific Rim: apr_nic_family@3com.com
Only emails with generated log files attached will be
answered.
CardBoard Bulletin Board Service (BBS)
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You can obtain software drivers, updates, patches, and
fixes on CardBoard, 3Com's menu-driven bulletin board
service. CardBoard also provides product information
and diagnostic programs. For access, call the CardBoard
telephone number nearest you and set up your modem as
follows:
Australia (61) (2) 9955 2073
Up to 14,400 bps
Brazil (55) (11) 5181 9666
Up to 14,400 bps
France (33) (1) 69 86 69 54
Up to 14400 baud, 8 data bits, no parity,
1 stop bit
Germany (49) 89 62732 188
Up to 28800 baud, 8 data bits, no parity,
1 stop bit
Hong Kong (852) 2537 5601
Up to 14400 baud
Italy (39) (2) 27 30 06 80
Up to 14400 baud, 8 data bits, no parity,
1 stop bit
Japan (81) (3) 3345 7266
Up to 14400 baud
Mexico (52) (5) 520 7835
Up to 28800 baud
P.R. of China (86) (10) 684 92351
Up to 14400 baud
Taiwan, R.O.C. (886) (2) 377 5840
Up to 14400 baud
U.K. (44) (1442) 438278
Up to 28800 baud , 8 data bits, no parity, 1 stop bit
U.S. (1) (847) 262-6000
Up to 56K (V.90 & X2), 8 data bits, no parity,
1 stop bit. ISDN also supported
For information on additional international CardBoard
access numbers, contact your local 3Com office. A
list of international sales offices appears later
in this document.
3ComFacts
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This automated fax service sends printed installation
diagrams, configuration drawings, troubleshooting
instructions, and technical articles to your fax machine.
To access 3ComFacts, call the numbers shown below from
anywhere in the world, using a touch-tone telephone:
(1) (408) 727-7021
Support from Your Network Supplier
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If additional assistance is required, contact your network
supplier. Many suppliers are authorized 3Com service
partners that are qualified to provide a variety of
services, including network planning, installation,
hardware maintenance, application training, and support
services.
U.S. and Canada
Call the following number to locate your local 3Com sales
office:
U.S. (1) (800) NET-3Com
The 3Com sales office will refer you to the nearest 3Com
authorized service partner. If you are unable to contact
your network supplier, see the following section on how to
contact 3Com.
Support from 3Com
-----------------
If you are unable to obtain assistance from the 3Com online
technical resources or from your network supplier, 3Com offers
technical telephone support services. To find out more about
your support options, please call the 3Com technical telephone
support phone number at the location nearest you.
When you contact 3Com for assistance, have the following information
ready:
Product model name, part number, and serial number
A list of system hardware and software, including revision levels
Diagnostic error messages
Details about recent configuration changes, if applicable
Asia Pacific Rim
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Australia 1 800 678 515
China
From anywhere in China: 86 21 6350 1590
From Shanghai: 10 800 3656
Hong Kong 800 933 486
India 61 2 9937 5085
Indonesia 001 800 61 009
Japan 0031 61 6439
Malaysia 1800 801 777
New Zealand 0800 446 398
Singapore 800 6161 463
S. Korea
From anywhere in S. Korea: 82 2 34555 6455
From Seoul 00798 611 2230
Taiwan 0080 622 261
Thailand 001 800 611 2000
Pakistan 61 2 9937 5085
Philippines 1235 61 266 2602
Europe
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From anywhere in Europe, Call: +31 (0)30 6029900
From the following European countries, you may us the toll-free numbers:
Austria 06 607468
Belgium 0800 71429
Denmark 800 17309
Finland 0800 113153
France 0800 917959
Germany 0130 821502
Hungary 00800 12813
Ireland 1 800 553117
Israel 177 3103794
Italy 1678 79489
Netherlands 0800 027788
Norway 800 11376
Poland 0800 3111206
Portugal 05 05313416
South Africa 0800 995014
Spain 900 983125
Sweden 020 795482
Switzerland 0800 55 3072
U.K. 0800 966197
Latin America
Argentina 541 312 3266
Brazil 55 11 523 2725, ext. 422
Colombia 571 629 4847
Mexico 01 800 849 2273
North America
Anywhere in North America: 1 800 NET 3Com
1 800 638 3266
Returning Products for Repair
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A product sent directly to 3Com for repair must first be
assigned a Return Materials Authorization number (RMA).
A product sent to 3Com without an RMA number will be
returned to the sender unopened, at the sender's expense.
When you call for an RMA number, be prepared to provide
the product name,serial number, and diagnostic error
messages. Payment, shipping instructions, and turnaround
time will be confirmed when the RMA number is assigned.
To obtain an RMA number, call or fax:
Asia, Pacific Rim Phone 65 543 6500
Fax 65 543 6348
Europe, South Africa,
and Middle East Phone +44 1442 435860
Fax +44 1442 435718
From the following European countries, you may call the
toll-free numbers; select option 2 and then option 2:
Austria 06 607468
Belgium 0800 71429
Denmark 800 17309
Finland 0800 113153
France 0800 917959
Germany 0130 821502
Hungary 00800 12813
Ireland 1800553117
Israel 177 3103794
Italy 1678 79489
Neherlands 0800 0227788
Norway 800 11376
Poland 00800 3111206
Portugal 05 05313416
South Africa 0800 995014
Spain 900 983125
Sweden 020 795482
Switzerland 0800 55 3072
U.K. 0800 966197
Latin America Phone 1 408 326 2927
Fax 1 408 326 6883
U.S. Phone (800) 876-3266
Fax (408) 326-7120
NOTE: RMA forms (except Europe) are available on CardFacts.
Dial (408) 727-7021.
All other locations Phone (408) 492-1790
Fax (408) 326-7120
%VER 1.000.001
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.