Read Me First The following procedures will guide you through the process of upgrading your Multi-Tech device using the Firmware Update Wizard. Before beginning the procedure, make sure that you have downloaded the file "Flash Wizard.exe" (8.3 name of "flashw~1.exe"), and the appropriate firmware (.HEX file) from the Multi-Tech FTP site (ftp://ftp.multitech.com). Once you have the necessary files, proceed with the upgrade procedure. Upgrade Procedure 1) Open the Firmware Update Wizard. In Explorer, double click on "Flash Wizard.exe" to start the Firmware Update Wizard. The Identifying Devices dialog will be displayed as the Wizard locates and identifies the devices connected to your system. NOTE: If the message, "ERROR: No valid devices detected" is displayed, verify that the device is powered on, and that all cables are correctly and securely attached. 2) Once the devices have been identified, they will be displayed in the Devices list. Click on the device(s) to be upgraded and click Next to proceed. 3) Select the port(s) to be upgraded from the Port list, and select the appropriate .HEX file from the Hex File drop-down list. Once satisfied with your selections, click Next to continue. NOTE: Repeat step 3 for each of the devices selected in Step 2. 4) The Progress dialog is displayed showing a status bar, indicating the progress of your upgrade. IMPORTANT: As noted in the dialog, any disruption of the program during this stage of the upgrade may cause your device to be inoperable. Wait for the Next button to become active before proceeding. 5) Once the upgrade is complete, the status bar will be full and the dialog will display the message, "Programming Complete." Click Next to continue. 6) The Results dialog is displayed, indicating the results of the upgrade. Your firmware upgrade is complete. Click Finish to exit the Flash Wizard.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.