* * * * * * * * * * * * * *
* RMA DESCRIPTION FORM *
* * * * * * * * * * * * * *
Please fill up this form to describle your problem. You can attach
other sheets to provide more detail information.
A: Network Operation System & Version:____________________________
B: Network Driver Diskette Version: ______________________________
Driver Used:________________ Date Code:____________________
File Size :________________ Version :____________________
C: O.S (DOS,OS/2,Windows95 Others) Version:_______________________
D: Network Card Model:_________________ S/N:___________________
E: Network Card Setting Information:
IRQ:_______________ I/O Address:___________________________
Boot ROM:
Version:__________ __Disabled __Enabled
Address:______________
Media Connect Type:
__AUI __BNC __UTP
F: PC system configuration:
CPU/speed:_____/______Motherboard Vendor/Model:_________/________
PC Vendor/Model:_______________________/_________________________
Motherboard Chipset:_______________ BIOS:_____________________
DRAM Size/Brand:________MB/________ Display Card:________________
Add-on Card(s):__________________________________________________
G: Use the diagnostic program provided in the network driver disk to
diagnose your card at least one minute, and write down the follow-
ing data.
Register Test : __Pass __Fail
EEPROM Test : __Pass __Fail
RAM Test : __Pass __Fail
Interrupt Test: __Pass __Fail
Loopback Test : __Pass __Fail.
H: Error message:___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
I: Problem description:_____________________________________________
_____________________________________________
_____________________________________________
_____________________________________________
J: Describe your login procedure.
K: Please attach your AUTOEXEC.BAT & CONFIG.SYS for further analysis.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.