Get Technical Support If you have looked in the online help, and have searched the troubleshooting section, but still cannot find an answer to your question, check the additional information provided on the HP support website or contact HP Customer Support. HP’s worldwide customer support can help you solve problems with installation, configuration and software operation. Check the HP support website Available 7 days a week / 24 hours a day the hp support website is the fastest way to find up-to-date information about your hp products and software. Go to www.hp.com/support and select your country/region. From there you can find troubleshooting assistance and documentation for your Memories Disc CD or Memories Disc Creator software by going to the Search field and typing Memories Disc. On the HP support website, depending on your region, you can also find software updates, web-based troubleshooting tools, chat, email support, product registration and notification options. Contacting HP Customer Support United States Within 90 days of your purchase, telephone support is provided to you free of charge. If this is a long distance call for you, long distance charges will apply. Call (208) 323-2551. Our support staff is available 6 am to 10 pm Mountain Time, Monday through Friday, and 9 am to 4 pm Saturday. After the first 90 days, call (208) 323-2551. Charges are $2.50 per minute with a $25.00 maximum charged to your phone bill. Charges begin when you connect with a support technician. Contacting HP Customer Support - Worldwide Outside of the United States, check www.hp.com/support for the details and conditions of HP phone support services in your country or region. You can call HP at the phone number listed for your country or region. Check the HP web site regularly for new information regarding service features and delivery. Current phone numbers can be found on the web at: www.hp.com/support Outside of the United States Check our website for your country telephone number: http://www.hp.com/cposupport/mail_support.htmlDownload Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.