COMMON QUESTIONS & ANSWERS
==========================
This file contains answers to some commonly-asked questions.
Please go through all the sections below when you encounter
a problem before calling Technical Support.
This file contains the following sections:
1. Installing Windows 3.1 drivers for the audio hardware
1.1 Setup Windows 3.1 drivers again
1.2 Using DRIVER applet in Control Panel (OEMSETUP.INF)
1.3 General
2. DOS drivers
2.1 Uses of the DOS drivers
2.2 Bypass loading the DOS drivers
3. General
3.1 Audio sources setting
3.2 Playback digitized sound smoothly
3.3 Error message appears when winsetup.exe runs
4. GAMEPORT
1. INSTALLING WINDOWS 3.1 DRIVERS FOR
1.1 SETUP WINDOWS 3.1 DRIVERS AGAIN
Q1. How can I setup my Windows 3.1 drivers again.
A1. You may setup Windows 3.1 drivers again by running INSTALL
from your audio software directory at the DOS prompt. Select
"Setup Windows" and follow the instructions on the screen to
complete the setup.
1.2 USING DRIVER APPLET IN CONTROL PANEL (OEMSETUP.INF)
Q1. My drivers are not installed when I use the driver applet
in Control Panel to add the drivers. What do I do?
A1. Before you choose to add any audio software drivers,
you should first remove all the existing audio drivers
shown in the "Installed Drivers List" and then restart
Windows. Chances are existing versions of audio drivers
are installed when you start-up Windows and cannot be
over-written. You must also restart Windows after adding
all the drivers for these new drivers to take effect.
Refer to your Windows User Reference Manual for more detail
on the Driver applet.
1.3 GENERAL
Q1. No matter what I try, I can't get sound in Windows. What
should I do to fix it?
A1. Here are some points you can check:
a. If you installed Windows 3.1 using the "Express Installation",
Windows scanned your hard disk for programs to be installed.
As a result, older versions of the audio software applications
may have been installed if they were on your hard disk at the
time of installation. Please remove these icons. To do this,
click on the icon once to select it, then press the delete key.
Windows will ask you for confirmation. Repeat the above
procedure for each icon.
b. Open the Driver applet in Control panel. You should at least
have the following driver names in the Installed Drivers list:
Creative SB16 Wave/Aux/Mixer/MidiPort Driver
Creative Stereo Music Synthesizer Driver
MIDI Mapper
Timer
[MCI] CD Audio ;this is only for owners of CD-ROM drives
[MCI] MIDI Sequencer
[MCI] Sound
If one or more of the drivers do not exist, you must install the
driver(s) using the Driver applet in Control Panel (See your
Windows manual for more details).
c. Check your SYSTEM.INI by choosing RUN from the File menu of the
Program Manager and typing NOTEPAD SYSTEM.INI in the command
line box. Examine the [Boot], [drivers] and [sndblst.drv]
sections. They should look something like this:
[Boot]
drivers=mmsystem.dll msmixmgr.dll
[drivers]
Timer=timer.drv
Midimapper=midimap.drv
Aux=sb16snd.drv
MIDI=sb16fm.drv
Wave=sb16snd.drv
MIDI1=sb16snd.drv
Mixer=sb16snd.drv
[sndblst.drv]
port=220
int=5
dmachannel=1
hdmachannel=5
MIDIport=330
d. If Windows refuses to install a device driver or if you get the
error message "Device not found" when playing a Wave or MIDI
file, or a CD, be sure that you have the following settings in
the [mci] section of SYSTEM.INI.
[mci]
WaveAudio=mciwave.drv
Sequencer=mciseq.drv
CDAudio=mcicda.drv; this is only for owners of CD-ROM drives
If one or more of the drivers do not exist, you must install
the driver(s) using the Driver applet in Control Panel (See
your Windows manual for instructions). Do not type in the
entries into the SYSTEM.INI because the files have to be
expanded and installed into your SYSTEM directory by Windows.
2. DOS DRIVERS
2.1 BYPASS LOADING THE DOS DRIVERS
Q1. I do not wish to load the DOS drivers CTSB16.SYS and
CTMMSYS.SYS at system startup. What should I do?
A1. To bypass the loading of the DOS drivers CTSB16.SYS and
CTMMSYS.SYS, press the ALT key during system starts up.
Or, you can use a text editor to REM the following lines in
your CONFIG.SYS file. These lines load the DOS drivers at
system startup.
DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 P:330
DEVICE=C:\SB16\DRV\CTMMSYS.SYS
3. GENERAL
3.1 AUDIO SOURCE SETTINGS
Q1. I can't hear anything from the speakers, but when I run the
diagnostic program, it sounds okay. What do I do?
A1. Check the mixer settings for the various sources. Use the
programs SB16SET.EXE in DOS or CTMIXER.EXE in Windows to
adjust the settings to a higher level.
3.2 ELIMINATING JERKY DIGITIZED SOUND PLAYBACK
Q1. The playback sounds jerky. Is my card defective ?
A1. If you are in Windows, this may be due to your choice
of Windows swap file. Temporary swap file tends to be
fragmented causing jerky playback. If possible, use a
permanent swap file to eliminate this problem. Refer to
your Windows manual for instructions on creating a permanent
swap file.
Loading a disk cache program such as SMARTDRV will also
eliminate this problem. To load SMARTDRV, refer to your DOS or
Windows manual for instructions.
3.3 ERROR MESSAGE APPEARS WHEN WINSETUP.EXE RUNS
Q1. When I start Windows and WINSETUP runs, it gives me a dialog
box saying it can't find the environment.
A1. The BLASTER environment is not set or is incorrectly set.
This program requires that your BLASTER environment is set
correctly and tallies with your audio hardware. You can
type "SET" at DOS prompt to check the environment settings.
For more details on the BLASTER environment, refer to your
Getting Started manual.
4. GAMEPORT
Q1. How do I disable the GamePort?
A1. There are a few ways for you to enable or disable the GamePort.
This depends on the type of audio card you have.
a. Non Plug and Play card
To enable or disable GamePort, you need to set the appropriate
jumper. Please refer to your Getting Started manual for the
location of the jumper. If your audio card does not have the
GamePort enable or disable jumper, you can use GAMEPORT.EXE
utility to enable or disable the GamePort. You may not have
the GAMEPORT.EXE if your audio card does not support GamePort
software enable or disable.
b. Plug and Play card
For Plug and Play card, you need to use the BIOS setup or the
ISA Configuration utility to enable or disable the GamePort.
********* End of CQA.TXT *********
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.