This file contains important information on using the Boca Video Phone
application as well as platform specific trouble-shooting tips.
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Table of Contents Section
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Important information about display drivers.............1
Important information about modem setup.................2
Using external modems...................................3
Compatibility issues....................................4
Contents of the CD-ROM..................................5
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Section 1. IMPORTANT INFORMATION ABOUT DISPLAY DRIVERS
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BOCA VIDEO PHONE REQUIRES DIRECTDRAW-COMPATIBLE DISPLAY DRIVERS FOR YOUR
DISPLAY CARD.
The Boca Video Phone Setup will install DirectDraw automatically by default.
If no video appears in the Boca Video Phone video window, try the following:
1) Run DXSETUP.exe in the \Directx directory on the Boca Video Phone CD-ROM,
then click the 'Reinstall DirectX' button. If asked to update your display
drivers, click 'Yes'.
or
2) Contact your display card manufacturer for DirectDraw-compatible drivers.
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Section 2. IMPORTANT INFORMATION ABOUT MODEM SETUP
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BOCA VIDEO PHONE REQUIRES THAT ERROR CONTROL AND DATA COMPRESSION ARE DISABLED
ON YOUR MODEM.
It is very easy to check your modem setup by following these instructions:
1) Open the Control Panel and double-click the 'Modems' icon.
2) Select the modem you will be using from the modems listed and click the
'Properties' button.
3) Click the 'Connection' tab, then click the 'Advanced' button.
4) Disable 'Use error control' and 'Compress data' by removing the check
mark next to these items.
5) Click 'OK' and exit the Control Panel. Restart the Boca Video Phone application.
WARNING: Not all modems provide the necessary information in their drivers
to disable these settings.
If your modems connect but hang up after about 30 seconds, you must disable
these modes manually by following these procedures:
1) Repeat steps 1-4 above.
2) In the 'Extra Settings' area, enter the necessary 'AT Commands' to disable
Error Control and Compress Data. Some examples are:
Modem Type Extra Setting
-----------------------------------------------------
US ROBOTICS SPORTSTER &K0&M0
HAYES OPTIMA &Q0
MULTITECH 143428D &E0
SOUNDEXPRESSION SE34SRS/SVD %C0&Q6\N0
If your modem is not listed here, see your modem manual for the commands to
'Disable error control ' and 'Disable data compression', and use those commands
for the Extra Settings.
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Section 3. USING EXTERNAL MODEMS
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External modems require that the 'Maximum Speed' setting is set to 57600.
1) Open the Control Panel and double-click the 'Modems' icon.
2) Select the modem you will be using from the list of modems and click the
'Properties' button.
3) Click the 'General' tab. Set 'Maximum Speed' to 57600.
4) Click 'OK' and restart the Boca Video Phone application.
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Section 4. COMPATIBILITY ISSUES
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IBM Aptiva
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ISSUE:
==========
Models with the OPTI 'Viper-M' chipset exhibit a problem where the
machine will lock up when any video is displayed. IBM used the
Viper-M chipset in many models, but it has been replaced with the
Viper-Max that was released in June 1996.
SOLUTION:
=========
The drivers fix this problem by allowing you to disable video
capture clipping.
Use Notepad to open the file SAA7145.ini in your Windows directory.
Add the entry "ClippingType=0" in the SAA7145.ini file under
the [Board0] section to disable the clipper. If the entry is not present,
the clipper is enabled.
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Machines with Trident video chipsets such as the IBM Aptiva.
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ISSUE:
=========
Sometimes the icons in the system will get corrupted. The Trident chipset
has a memory contention problem when BLT-ing.
SOLUTION:
=========
Disable graphic hardware acceleration. In the System Properties dialog,
click the 'Performance' tab, then click the 'Graphics' button. Set
hardware acceleration to 'None'.
or
Upgrade the video adapter in the computer.
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Machines with S3 Trio64V+ video chipset
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ISSUE:
=========
System locks up when the Boca Video Phone board is installed or when you are
running the Boca Video Phone application.
SOLUTION:
=========
Copy the program PDO.exe to your hard drive and add the PDO command
to your Autoexec.bat file.
PDO.exe is found in the \Drivers directory of the CD-ROM.
PDO solves a problem with most Trio64V+ BIOS's that does not allow for
PCI BUS memory bursting. S3 is aware of this problem and will be updating
their BIOS's accordingly.
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Compaq Presario 4700 series computers
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ISSUE:
=========
AVPHDAR.DLL causes an error.
SOLUTION:
=========
If you have a Compaq Presario, you may receive a message
indicating that a file called AVPHDAR.DLL is causing an error. If
so, try any or all of the following:
1) Go to your 'Media Pilot' software, enter the 'Operator'
option and set the software to 'Not Receive' incoming calls.
2) If you do not have the 'Operator' option, turn off the 'Call
Minder' option.
3) You may also need to install the Boca Video Phone board in a
different PCI slot (other than a "bus-mastering slot"). Consult
your Compaq system documentation to determine which of your PCI
slots supports bus-mastering.
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Matrox display adapters
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ISSUE:
=========
No video appears in the Boca Video Phone application.
SOLUTION:
=========
When installing the Boca Video Phone board, use the Matrox-compatible
drivers as follows:
1) Select the line for "Drivers provided by manufacturer" and press OK.
2) Setup will prompt you for the location of the drivers. Select the
browse button and select the following location:
D:\Drivers\Matrox
(This assumes that drive 'D' is your CD-ROM drive)
3) Click OK to select the specified location.
4) Click OK to install the drivers.
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Section 6. CONTENTS OF THE CD-ROM
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\Directx Contains Microsoft DirectX. This technology
allows drivers to access video RAM directly.
Boca Video Phone uses this technology to
produce high-quality video on your display.
\Drivers Contains drivers for the Boca Video Phone board.
\Drivers\Matrox Contains drivers for the Boca Video Phone board that
are compatible with Matrox display cards.
\FDV34AI Contains drivers for the Boca Research 28.8Kbps
MV.34AI and FDSP34AI modems.
\Phone Contains the Boca Video Phone application setup.
\Unimodv Contains Microsoft Unimodem V for voice modems.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.