3Com (R) Corporation
EtherCD (R) for the
3Com 10/100 PCI NIC w/3XP (3C990B)
Technical Support
3Com provides easy access to technical support information through a
variety of services. This file describes these services.
Information contained in this file is correct at the time of
publication. For the very latest, 3Com recommends that you access the
3Com Corporation World Wide Web site.
Table of Contents
-----------------
Support From Your Network Supplier 1
Online Technical Services 1
World Wide Web Site 1
3Com Knowledgebase 2
3Com FTP Site 2
Support From Your Network Supplier
==================================
If assistance is required, contact your computer supplier for support
and service of your 3Com network interface card. When you contact your
network supplier for assistance, have the following information ready:
-Diagnostic error messages
-A list of system hardware and software, including revision levels
-Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the next
section on how to contact 3Com.
Online Technical Services
=========================
3Com offers worldwide product support 24 hours a day, 7 days a week,
through the following online systems:
-World Wide Web site
-3Com Knowledgebase
-3Com FTP site
World Wide Web Site
-------------------
Access the latest networking information on the 3Com World Wide Web
site by entering the following URL into your Internet browser:
http://www.3com.com/
This service provides access to online support information such as
technical documentation and software library, as well as support
options ranging from technical education to maintenance and
professional services.
3Com Knowledgebase
------------------
To access a database of technical information that can help you
diagnose and solve NIC installation, configuration, and upgrade
problems, go to:
http://knowledgebase.3com.com
3Com FTP Site
-------------
Download drivers, patches, and software across the Internet from the
3Com public FTP site. This service is available 24 hours a day, 7 days
a week. To connect to the 3Com FTP site, enter the following
information into your FTP client:
Hostname: ftp.3com.com (or 192.156.136.12)
Username: anonymous
Password: <your Internet e-mail address>
A user name and password are not needed with Web browser software such
as Netscape Navigator and Internet Explorer.
(%VER SUPPORT.TXT - Technical Support v1.0.3)
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.