3Com (R) Corporation EtherCD (R) for the 3Com 10/100 PCI NIC w/3XP (3C990B-TX-M) Remote Wake-Up Frequently Asked Questions ---------------------------------------------------------------------- Q: Is my 3Com Remote Wake-Up NIC supported in a PC that is not capable of Remote Wake-Up? A: Yes. The NIC can be used in any PC that meets the system requirements outlined in the user guide. The Remote Wake-Up capability of the NIC can only be utilized in PCs that are specifically designed for this function. Q: Is there anything in the BIOS that I can check to see if Remote Wake-Up is enabled? A: Typically, the BIOS contains user-configurable settings for waking up the PC on PME or LAN signals. This setting might be under the Power or Boot category of the BIOS. If you are experiencing difficulties locating the setting, refer to your PC reference manual or contact your PC vendor for specific instructions on accessing the BIOS. Q: What type of software is compatible for waking up my 3Com Remote Wake-Up NIC? A: The 3Com Remote Wake-Up NIC is compatible with software that conforms to AMD's specification for the Magic Packet wake-up packet. Examples are: Intel LanDesk Manager, Tivoli TME 10, Microsoft SMS, HP Openview Top Tool, Computer Associates' UniCenter, and McAfee. Q: What is a Magic Packet? A: A Magic Packet is a valid Ethernet packet that contains a synchronization stream immediately followed by 16 repetitions of the destination MAC address. The synchronization stream is a 6-byte field of F's. The Magic Packet is not protocol-specific. It can be IP, IPX, and so on, as long as it contains the synchronization stream and the 16 repetitions. The Magic Packet can be routed to wake up a remote PC. Since it is a valid Ethernet address, the Remote Wake-Up NIC can accept broadcast or multicast packets as long as the NIC's MAC address follows the above format. Q: How do I suspend my PC for Remote Wake-Up? A: This process varies from manufacturer to manufacturer. If the PC has its own power sustain mode, you can perform a shut down of the PC and it will shut down into a suspend mode. This low-power consumption suspend mode will wake up once a Remote Wake-Up event is detected by the NIC. Q: What is ACPI? A: Advanced Configuration and Power Interface. It is a specification developed by Intel, Microsoft, and Toshiba Corporation that allows more advanced power management features through the operating system to the hardware interfaces. Q: Why does my PC wake up when the network link is removed when I have Wake-on-Link disabled? A: If you have any Deep Sleep option enabled the NIC will consider loss of link to be an error. If Wake-on-Error is enabled the NIC will wake the system when link is removed regardless of the state of Wake-on-Link. Q: Why does my PC wake up a few seconds after going to sleep when I have DHCP lease renewal enabled? A: Some DHCP servers send their clients an ARP request as part of the lease renewal process. If the NIC is not configured to return ARP replies, then the lease renewal process will fail and result in a wakeup due to error. Turn on Respond-to-ARP along with the DHCP lease renewal option in order to solve this problem. Q: How do I use the Wake-on-Ping and Respond-to-Ping options? A: In the general case, you should enable Respond-to-Arp whenever you wish to enable Wake-on-Ping or Respond-to-Ping. This allows the system that is sending the ping to discover your system's Ethernet address so that it can properly address the ping message. You may enable both Wake-on-Ping and Respond-to-Ping, but only one response will go out before the system wakes up. (%VER WAKEFAQ.TXT - v1.0.5)Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
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