HPT370/372 Host Adapter Device Driver for Microsoft Windows NT
Copyright (c) 1995-2001 HighPoint Technologies, Inc.
All Rights Reserved
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Installing the HPT370/372 during a fresh NT installation.
If booting from a CD:
1. Press the "F6" key when Windows NT displays the following message: "Setup is
inspecting your computer system's hardware". This will display a new setup
screen, then prompt you to press the "S" key to add a device.
2. Press "S", and insert the HPT370/372 driver diskette. Press "Enter" when prompted
and allow Windows NT to install the HPT370/372 drivers.
3. Windows NT will continue and complete the installation procedure.
If booting from the NT setup floppy diskettes:
1. Windows NT will proceed with installation normally, then display a new setup
screen and prompt you to press the "S" key to add a device.
2. Press "S", and insert the HPT370/372 driver diskette. Press "Enter" when prompted
and allow Windows NT to install the HPT370/372 drivers.
3. Windows NT will continue and complete the installation procedure.
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Installing the HPT370/372 driver for a pre-installed Win NT system.
When Windows NT is up, install HPT370/372 device driver as follows:
1. Installing Device Driver
1) Open "My Computer"
2) Open "Control Panel"
3) Double click icon "SCSI Adapters"
4) Click "Drivers"
5) Click "Add..."
6) Click "Have Disk..."
7) Insert the floppy diskette containing HPT370/372 Windows NT 4.0 device
driver into drive A, and type in "A:\WINNT[Enter]", then click "OK"
8) Select "HPT370/372 IDE RAID Controller", you will be asked to enter
the full path to the HPT370/372 IDE RAID Controller files, type
in "A:\WINNT" and then click "Continue" button
9) When asked to restart your computer, click "Yes" button
Your hard disk drive attached to the HPT370/372 host adapter must be
partitioned and formatted before you can access it. Please see
"Partitioning Your Hard Disk" to know how to partition and format a hard
disk drive.
2. Checking the Installation
If you want to check if the HPT370/372 host adapter and its device driver are
correctly installed, you can:
1) Open "My Computer"
2) Open "Control Panel"
3) Double click icon "SCSI Adapters"
4) You should see the item "HPT370/372 IDE RAID Controller" listed
3. Partitioning Your Hard Disk
If the hard disk drive attached to the HPT370/372 host adapter has not been
partitioned and formatted yet, you need to partition it first. To
partition the hard disk drive attached to the HPT370/372 host adapter, follow
the following steps:
1) Click the "Start" button
2) Go to "Administrative Tools (Common)"
3) Run "Disk Administrator"
4) Select the disk number you would like to partition
5) Select the menu "Partition"
6) Decide the partition size, create partition of the size
7) Exit "Disk Administrator"
8) Select the new created partition (logical disk drive) and format it
4. Troubleshooting
The boot manager for Windows NT contains recovery logic to allow you to
return to the last known good configuration. If you have changed your
host adapter configuration and Windows NT no longer boots, follow these
steps to recover:
1) Undo any hardware changes you have made to the computer since it was
last operational.
2) Reboot the computer. Watch the display carefully during booting up.
If the following message appears, press the "spacebar" and follow the
instructions on the display screen to continue booting with the last
known good configuration:
Press spacebar NOW to invoke the Last Known Good menu
3) Once your computer is operational again, check all of the hardware and
software configuration changes you want to make. Look specially for
conflicts with parts of the existing system configuration that are not
being changed.
If Windows NT can boot but the driver has not been started (see Checking
the Installation), please check the followings:
1) Make sure the host adapter is properly installed, and the device is
correctly connected to the adapter. Double check that the cable
between the adapter and the devices is correctly attached. And also
check the jumper setting on the drive is correct.
2) Make sure that a power cable is properly attached to each drive
attached to the HPT370/372 host adapter.
If the driver has been started and you still cannot access the hard disk
drive attached to the HPT370/372 host adapter, the hard disk drive might have
not been partitioned and formatted yet. You may need to partition and
format it.
If you cannot determine the source of the error, contact HighPoint
Technical Support for assistance (see "HighPoint Technical Support and
Service" in this README file).
5. Removing a Host Adapter
Removing a host adapter can be as simple as physically removing it from
the slot when your computer is shut down. Windows NT boots and functions
properly in this configuration, but a warning message is generated every
time you boot Windows NT. To eliminate the warning message, you must
update the Windows NT software configuration, as described in the
following steps:
1) Open "My Computer"
2) Open "Control Panel"
3) Double click "SCSI Adapters"
4) Click "Drivers"
5) Select "HPT370/372 IDE RAID Controller", then click "Remove"
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The first time install a Windows NT system with HPT370/372 device driver
1. Install Windows NT from CD-ROM without specifying any option
2. Windows NT will create three floppies for second phase installation
3. Install Windows NT from the floppy
4. When Windows NT ask for additional host adapter, please select SCSI type
host adapter
5. Then Windows NT will ask you to install device driver for that SCSI type
host adapter (HPT370/372)
6. After installation HPT370/372 files from floppy, users can see "HPT370/372
IDE RAID Controller"
7. Following the step to continue installation of Windows NT
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HIGHPOINT TECHNICAL SUPPORT AND SERVICE
If you have questions about installing or using your HighPoint product,
check the user's guide or readme file first, you will find answers to
most of your questions here. If you need further assistance, please
contact us. We offer the following support and information services:
1. The HighPoint Web Site provides information on software upgrades,
answers to common questions, and other topics. The Web Site is
available from Internet 24 hours a day, 7 days a week, at
http://www.highpoint-tech.com.
2. For technical support, send e-mail to support@highpoint-tech.com
NOTE: Before you send an e-mail, please visit our Web Site
(http://www.highpoint-tech.com) to check if there is a new or updated
HPT370/372 device driver for your operating system.
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COPYRIGHT:
Copyright (c) 1995-2001 HighPoint Technologies, Inc. All rights reserved.
No part of this README file may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording or otherwise, without the prior
written consent of HighPoint Technologies, Inc.
5177 Brandin Court, Fremont, CA, 94538.
TRADEMARKS:
All trademarks are owned by their respective owners.
CHANGES:
The material in this document is for information only and is subject to
change without notice. While reasonable efforts have been made in the
preparation of this document to assure its accuracy, HighPoint
Technologies, Inc. assumes no liability resulting from errors or
omissions in this document, or from the use of the information contained
herein.
HighPoint Technologies, Inc. reserves the right to make changes in the
product design without reservation and without notification to its users.
LIMITATION OF LIABILITY:
IN NO EVENT WILL HIGHPOINT BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR
INABILITY TO USE THIS PRODUCT OR DOCUMENTATION, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. IN PARTICULAR, HIGHPOINT SHALL NOT HAVE
LIABILITY FOR ANY HARDWARE, SOFTWARE, OR DATA STORED USED WITH THE
PRODUCT, INCLUDING THE COSTS OF REPAIRING, REPLACING, OR RECOVERING SUCH
HARDWARE, OR DATA.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.