HP LaserJet DOS Remote Control Panel (RCP)
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CONTENTS
A. WHAT IS INCLUDED ON THIS DISK
B. INSTALLING THE DOS RCP AND SYMSET UTILITY
C. THE REMOTE CONTROL PANEL
D. THE SYMSET UTILITY
E. TROUBLESHOOTING
F. HOW TO OBTAIN ADDITIONAL INFORMATION FROM HP SERVICES
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A. WHAT IS INCLUDED ON THIS DISK
This disk contains the DOS RCP and a SYMSET utility. If you use DOS
software applications, you will want to install the software included on
this disk.
The DOS RCP and Symset utility are not required for you to print, but they
provide additional benefits when you print with your HP LaserJet printer.
For more information on these utilities, refer to the sections following
this one.
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B. INSTALLING THE DOS RCP AND SYMSET UTILITY
To install, follow these steps:
1. Be sure that your HP LaserJet printer and cables are set up and
connected to your PC according to the instructions in your HP LaserJet
Printer User's Manual.
2. Make sure that your printer is plugged in and ready to print.
3. Insert the HP LaserJet DOS Utilities disk into your flexible disk
drive (usually A: or B:).
4. At the DOS prompt, switch to the drive where the HP LaserJet DOS
Utilities disk is located (for example, A:).
5. At the DOS prompt, type INSTALL and press the ENTER key.
6. Follow the instructions on the screen.
Once you have installed the DOS utilities, you can run the installation
program again with the following command:
-> At the DOS prompt, type INSTALL and press the ENTER key.
For information on starting and using the DOS utilities, refer to the
following sections and the Help module within each utility.
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C. THE REMOTE CONTROL PANEL
The Remote Control Panel allows you to view and modify the printer's
default settings from your computer. This is useful if you are running
DOS software applications that do not support some or all of the printer
features that you need.
Once you have installed the DOS RCP, you can start the it with the
following command:
-> At the DOS prompt, type RCP and press the ENTER key.
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D. THE SYMSET UTILITY
The Symset Utility allows you to print pages that display the characters
contained in various symbol sets. Symbol sets (or character sets) are
specific collections of alphabetic, numeric, punctuation and special
symbols in a given font.
Once you have installed the DOS RCP, you can start the Symset
Utility with the following command:
-> At the DOS prompt, type SYMSETS and press the ENTER key.
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E. TROUBLESHOOTING
This section provides possible solutions if you are having problems
installing, starting, or using the DOS utilities.
1. CANNOT INSTALL THE DOS RCP
2. CANNOT START THE DOS REMOTE CONTROL PANEL
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1. CANNOT INSTALL THE DOS RCP
Because the Remote Control Panel must be able to receive data from the
printer, it will work only with a direct-connection Bi-Tronics
parallel port. Therefore, if the installation program cannot detect
bidirectional communication, you will not be able to install the DOS
Utilities.
The following is a list of some things to check if bidirectional
communication cannot be established:
(1) You are using a parallel cable, and the parallel cable is
securely connected to both your PC and the printer.
(2) Your parallel cable supports Bi-Tronics communication.
(3) Your PC is directly connected to your printer. Most
devices connected to both the printer and your PC, such as
switch boxes, print spoolers and networks, will prevent
bidirectional communication.
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2. CANNOT START THE DOS RCP
Once you have installed the HP LaserJet DOS utilities, you should be
able to start the utilities with the commands discussed in the preceding
sections. If these commands result in the error message "Bad Command
or File Name", you probably need to add the HP LaserJet DOS utilities
directory to the path you type.
To do this, note the directory where you installed the HP LaserJet
utilities (the default is C:\HPLJUTIL) and add the following to
your autoexec.bat file:
PATH=%PATH%;C:\HPLJUTIL
If your autoexec.bat file already contains one or more PATH
statements, add this statement after the existing PATH statements.
Otherwise, add this statement to the beginning of the file.
Once you have modified your autoexec.bat file, reboot your computer
for the new path statement to take effect.
The Remote Control Panel cannot communicate correctly if the DOS
VERIFY command is set to ON. If you have the Verify command set to
ON in your autoexec.bat file, either remove the command from the
autoexec.bat file or set it to OFF and then reboot your computer.
Setting the VERIFY command to OFF will not cause problems on your
computer, as this is the default setting. In fact, it may increase
the performance of your hard disk.
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F. HOW TO OBTAIN ADDITIONAL INFORMATION FROM HP SERVICES
HP ELECTRONIC SERVICES
INTERNET
Anonymous ftp library service is available for around-the-clock
access to drivers and technical support information for Hewlett-Packard
peripheral and computer products.
IP address 192.6.71.2
Alias ftp-boi.external.hp.com
Login - anonymous
Password - send user identification (your Internet name)
URL to access HP - http://www.hp.com/home.html
COMPUSERVE
HP Peripherals Forum provides low-cost, around-the-clock
access to drivers and technical support information. In the US, you can
call CompuServe at 800-848-8199 (Users type: GO HPPER). This service
is provided by CompuServe, not Hewlett-Packard. In countries other than
the US, contact CompuServe for information.
SOFTWARE APPLICATION SUPPORT
Call the phone number listed in your software vendor's manual.
PERIPHERAL TECHNICAL SUPPORT AND ASSISTANCE
To resolve problems you may encounter, we suggest using the
following resources:
1) Your company may have an internal support professional, department,
or help desk.
2) Your local authorized reseller is also qualified to provide you with
support.
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US and CANADA SUPPORT SERVICES
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"HP Guide to Electronic Support Services"
HP FIRST DOCUMENT #9020. See HP FIRST section below for assistance.
HP BBS DOWNLOAD SERVICES
Hewlett-Packard provides a download service for around-the-clock
access to drivers and technical support information for Hewlett-Packard
peripheral and computer products.
(208) 344-1691
Modem Settings - N,8,1
14,400 baud maximum
DRIVER DISTRIBUTION - US and Canada
Hewlett-Packard's Driver Distribution Center provides US and
Canadian customers with HP drivers for several popular software
packages. To order drivers:
Call: 303-339-7009
Monday through Saturday, 24 hours a day
Fax: 303-330-7655
Driver Distribution is available in many other North American
countries. Ask your local HP dealer for the numbers.
HP FIRST - US and Canada
HP's automated fax system provides technical information
around-the-clock for Hewlett-Packard peripherals and computer
products. Indexes are available listing thousands of documents.
U.S. and CANADA, call 800-333-1917
Elsewhere call 208-344-4809 (must call from your fax machine)
AUDIO-TIPS
Audio-Tips offers pre-recorded technical information for
Hewlett-Packard peripherals and computer products around-the-
clock. Many trouble-shooting tips have faxable documents
providing for more detailed information.
US and CANADA, call 800-333-1917
HP CUSTOMER SUPPORT CENTER - US and Canada
The HP Customer Support Center provides live technical assistance
for peripherals.
Call: 208-323-2551
Hours of operation:
Monday through Friday, 7:00 a.m. to 6:00 p.m.
Wednesday, 7:00 a.m. to 4:00 p.m. Mountain Standard Time
Free technical support is offered during the warranty period at
208-323-2551 (have your HP LaserJet printer serial number
available).
After the warranty period, call 800-999-1148 (US and Canada) at
$25 per call (US Funds - VISA or MasterCard); or call 900-555-1500
(US) at $2.50 per minute. Charges begin only when you
connect with a support technician. Prices subject to change.
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EUROPEAN SUPPORT SERVICES
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DRIVER DISTRIBUTION - Europe
Driver Lists and Driver Order Forms are available from HP FIRST
(see HP FIRST in this section). Use the product numbers listed on the
Driver List to fill in the Driver Order Form. The Driver Order Form
includes fax numbers and telephone numbers for ordering drivers.
HP FIRST - Europe
(HP's Fax Information Retrieval Support Technology)
HP provides technical information by fax, around the clock. To use
HP FIRST, you must call from a touch-tone telephone or fax. Telephone
numbers for HP FIRST are listed below.
Country Language Toll Free Numbers
======== ======== =================================
Austria German 0660-8128 (local toll charged)
Belgium Dutch 0800 1 1906
Belgium French 0800 1 7043
Denmark Danish 800-10453
Finland Finnish 9800-13134 (local toll charged)
France French 05-905900
Germany German 0130-810061
Great Britain English 0800-960271
Italy Italian 1678-59020
Netherlands Dutch 06-0222420
Norway Norwegian 800-11319 (local toll charged)
Spain Spanish 900-993123
Sweden Swedish 020-795743 (local toll charged)
Switzerland German 155-1527
Switzerland French 155-1526
Access to HP FIRST in English is available from the countries
listed above and other countries by calling the Netherlands at
(+31) 20 6815792. NOTE: International call charges apply outside
of the Netherlands.
EUROPEAN CUSTOMER SUPPORT CENTER
Hours of operation:
Mon/Tue/Thu/Fri from 8:30 to 18:00, Central European Time
Wednesday from 8:30 to 16:00, Central European Time
Free technical support is offered during the product's warranty
period. Please have the product's serial number available when
you call. Telephone numbers and other information about the
European Customer Support Center is included with supported
products.
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SUPPORT SERVICES - OTHER COUNTRIES
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Driver Distribution and HP FIRST is available in many other
countries. Ask your local HP dealer for the numbers.
Customer Support is also available in several other countries.
Check your printer user's manual or contact your authorized HP Dealer
for more information.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.