HP LaserJet DOS Remote Control Panel (RCP) ------------------------------------------- CONTENTS A. WHAT IS INCLUDED ON THIS DISK B. INSTALLING THE DOS RCP AND SYMSET UTILITY C. THE REMOTE CONTROL PANEL D. THE SYMSET UTILITY E. TROUBLESHOOTING F. HOW TO OBTAIN ADDITIONAL INFORMATION FROM HP SERVICES ---------------------------------------------------------------------- A. WHAT IS INCLUDED ON THIS DISK This disk contains the DOS RCP and a SYMSET utility. If you use DOS software applications, you will want to install the software included on this disk. The DOS RCP and Symset utility are not required for you to print, but they provide additional benefits when you print with your HP LaserJet printer. For more information on these utilities, refer to the sections following this one. ---------------------------------------------------------------------- B. INSTALLING THE DOS RCP AND SYMSET UTILITY To install, follow these steps: 1. Be sure that your HP LaserJet printer and cables are set up and connected to your PC according to the instructions in your HP LaserJet Printer User's Manual. 2. Make sure that your printer is plugged in and ready to print. 3. Insert the HP LaserJet DOS Utilities disk into your flexible disk drive (usually A: or B:). 4. At the DOS prompt, switch to the drive where the HP LaserJet DOS Utilities disk is located (for example, A:). 5. At the DOS prompt, type INSTALL and press the ENTER key. 6. Follow the instructions on the screen. Once you have installed the DOS utilities, you can run the installation program again with the following command: -> At the DOS prompt, type INSTALL and press the ENTER key. For information on starting and using the DOS utilities, refer to the following sections and the Help module within each utility. -------------------------------------------------------------------------- C. THE REMOTE CONTROL PANEL The Remote Control Panel allows you to view and modify the printer's default settings from your computer. This is useful if you are running DOS software applications that do not support some or all of the printer features that you need. Once you have installed the DOS RCP, you can start the it with the following command: -> At the DOS prompt, type RCP and press the ENTER key. -------------------------------------------------------------------------- D. THE SYMSET UTILITY The Symset Utility allows you to print pages that display the characters contained in various symbol sets. Symbol sets (or character sets) are specific collections of alphabetic, numeric, punctuation and special symbols in a given font. Once you have installed the DOS RCP, you can start the Symset Utility with the following command: -> At the DOS prompt, type SYMSETS and press the ENTER key. -------------------------------------------------------------------------- E. TROUBLESHOOTING This section provides possible solutions if you are having problems installing, starting, or using the DOS utilities. 1. CANNOT INSTALL THE DOS RCP 2. CANNOT START THE DOS REMOTE CONTROL PANEL --------------------------------------------------------------------- 1. CANNOT INSTALL THE DOS RCP Because the Remote Control Panel must be able to receive data from the printer, it will work only with a direct-connection Bi-Tronics parallel port. Therefore, if the installation program cannot detect bidirectional communication, you will not be able to install the DOS Utilities. The following is a list of some things to check if bidirectional communication cannot be established: (1) You are using a parallel cable, and the parallel cable is securely connected to both your PC and the printer. (2) Your parallel cable supports Bi-Tronics communication. (3) Your PC is directly connected to your printer. Most devices connected to both the printer and your PC, such as switch boxes, print spoolers and networks, will prevent bidirectional communication. --------------------------------------------------------------------- 2. CANNOT START THE DOS RCP Once you have installed the HP LaserJet DOS utilities, you should be able to start the utilities with the commands discussed in the preceding sections. If these commands result in the error message "Bad Command or File Name", you probably need to add the HP LaserJet DOS utilities directory to the path you type. To do this, note the directory where you installed the HP LaserJet utilities (the default is C:\HPLJUTIL) and add the following to your autoexec.bat file: PATH=%PATH%;C:\HPLJUTIL If your autoexec.bat file already contains one or more PATH statements, add this statement after the existing PATH statements. Otherwise, add this statement to the beginning of the file. Once you have modified your autoexec.bat file, reboot your computer for the new path statement to take effect. The Remote Control Panel cannot communicate correctly if the DOS VERIFY command is set to ON. If you have the Verify command set to ON in your autoexec.bat file, either remove the command from the autoexec.bat file or set it to OFF and then reboot your computer. Setting the VERIFY command to OFF will not cause problems on your computer, as this is the default setting. In fact, it may increase the performance of your hard disk. --------------------------------------------------------------------- F. HOW TO OBTAIN ADDITIONAL INFORMATION FROM HP SERVICES HP ELECTRONIC SERVICES INTERNET Anonymous ftp library service is available for around-the-clock access to drivers and technical support information for Hewlett-Packard peripheral and computer products. IP address 192.6.71.2 Alias ftp-boi.external.hp.com Login - anonymous Password - send user identification (your Internet name) URL to access HP - http://www.hp.com/home.html COMPUSERVE HP Peripherals Forum provides low-cost, around-the-clock access to drivers and technical support information. In the US, you can call CompuServe at 800-848-8199 (Users type: GO HPPER). This service is provided by CompuServe, not Hewlett-Packard. In countries other than the US, contact CompuServe for information. SOFTWARE APPLICATION SUPPORT Call the phone number listed in your software vendor's manual. PERIPHERAL TECHNICAL SUPPORT AND ASSISTANCE To resolve problems you may encounter, we suggest using the following resources: 1) Your company may have an internal support professional, department, or help desk. 2) Your local authorized reseller is also qualified to provide you with support. ------------------------------------------------------------------------ US and CANADA SUPPORT SERVICES ------------------------------------------------------------------------ "HP Guide to Electronic Support Services" HP FIRST DOCUMENT #9020. See HP FIRST section below for assistance. HP BBS DOWNLOAD SERVICES Hewlett-Packard provides a download service for around-the-clock access to drivers and technical support information for Hewlett-Packard peripheral and computer products. (208) 344-1691 Modem Settings - N,8,1 14,400 baud maximum DRIVER DISTRIBUTION - US and Canada Hewlett-Packard's Driver Distribution Center provides US and Canadian customers with HP drivers for several popular software packages. To order drivers: Call: 303-339-7009 Monday through Saturday, 24 hours a day Fax: 303-330-7655 Driver Distribution is available in many other North American countries. Ask your local HP dealer for the numbers. HP FIRST - US and Canada HP's automated fax system provides technical information around-the-clock for Hewlett-Packard peripherals and computer products. Indexes are available listing thousands of documents. U.S. and CANADA, call 800-333-1917 Elsewhere call 208-344-4809 (must call from your fax machine) AUDIO-TIPS Audio-Tips offers pre-recorded technical information for Hewlett-Packard peripherals and computer products around-the- clock. Many trouble-shooting tips have faxable documents providing for more detailed information. US and CANADA, call 800-333-1917 HP CUSTOMER SUPPORT CENTER - US and Canada The HP Customer Support Center provides live technical assistance for peripherals. Call: 208-323-2551 Hours of operation: Monday through Friday, 7:00 a.m. to 6:00 p.m. Wednesday, 7:00 a.m. to 4:00 p.m. Mountain Standard Time Free technical support is offered during the warranty period at 208-323-2551 (have your HP LaserJet printer serial number available). After the warranty period, call 800-999-1148 (US and Canada) at $25 per call (US Funds - VISA or MasterCard); or call 900-555-1500 (US) at $2.50 per minute. Charges begin only when you connect with a support technician. Prices subject to change. ------------------------------------------------------------------------ EUROPEAN SUPPORT SERVICES ------------------------------------------------------------------------ DRIVER DISTRIBUTION - Europe Driver Lists and Driver Order Forms are available from HP FIRST (see HP FIRST in this section). Use the product numbers listed on the Driver List to fill in the Driver Order Form. The Driver Order Form includes fax numbers and telephone numbers for ordering drivers. HP FIRST - Europe (HP's Fax Information Retrieval Support Technology) HP provides technical information by fax, around the clock. To use HP FIRST, you must call from a touch-tone telephone or fax. Telephone numbers for HP FIRST are listed below. Country Language Toll Free Numbers ======== ======== ================================= Austria German 0660-8128 (local toll charged) Belgium Dutch 0800 1 1906 Belgium French 0800 1 7043 Denmark Danish 800-10453 Finland Finnish 9800-13134 (local toll charged) France French 05-905900 Germany German 0130-810061 Great Britain English 0800-960271 Italy Italian 1678-59020 Netherlands Dutch 06-0222420 Norway Norwegian 800-11319 (local toll charged) Spain Spanish 900-993123 Sweden Swedish 020-795743 (local toll charged) Switzerland German 155-1527 Switzerland French 155-1526 Access to HP FIRST in English is available from the countries listed above and other countries by calling the Netherlands at (+31) 20 6815792. NOTE: International call charges apply outside of the Netherlands. EUROPEAN CUSTOMER SUPPORT CENTER Hours of operation: Mon/Tue/Thu/Fri from 8:30 to 18:00, Central European Time Wednesday from 8:30 to 16:00, Central European Time Free technical support is offered during the product's warranty period. Please have the product's serial number available when you call. Telephone numbers and other information about the European Customer Support Center is included with supported products. ------------------------------------------------------------------------ SUPPORT SERVICES - OTHER COUNTRIES ------------------------------------------------------------------------ Driver Distribution and HP FIRST is available in many other countries. Ask your local HP dealer for the numbers. Customer Support is also available in several other countries. Check your printer user's manual or contact your authorized HP Dealer for more information.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.