Information and Instructions about this download file ======================= File Description: Intel(r) Express Chipset Family Video Driver Version: 6.14.10.3971 Operating System: Microsoft(r) Windows(r) XP Part Number: Intelvideo3971 Date: 12/01/2004 ======================= Table of Contents ======================= Overview Identification Installation Removal Troubleshooting Reason for Update Applicable Part Numbers ======================= Overview This document describes the steps necessary to install the Intel Express Chipset Family video driver for the Gateway Augsburg, Luxemburg, South Lake, and South Lake 2 motherboards. Identification To confirm that this is the correct video driver update for your computer, follow these steps: If the computer is turned off: 1. Turn on the computer. On your keyboard, repeatedly press the F1 key to enter the BIOS Setup Utility. 2. In the BIOS Setup Utility, on the Main tab, look for the BIOS version line. The version needs to be SE91510J.xxx.xxxx.xxxx.xxxx.xxxx or AG91510J.xxx.xxxx.xxxx.xxxx.xxxx (where x = variable characters, identifying the version of BIOS currently loaded). The BIOS prefix SE91510J (Luxemburg, South Lake, and South Lake 2) or AG91510J (Augsburg) is constant and specifically identifies the correct motherboard. 3. If the BIOS prefix is SE91510J or AG91510J, this is the correct video driver for your computer. Press the F10 key to exit the BIOS Setup Utility. If the computer is turned on and in Windows: 1. From the Start menu, click Shut Down. In the Shut Down Windows dialog box, select Restart, and then click Yes. 2. As soon as the computer restarts, on your keyboard, repeatedly press the F1 key to enter the BIOS Setup Utility. 3. In the BIOS Setup Utility, on the Main tab, look for the BIOS version line. The version needs to list SE91510J.xxx.xxxx.xxxx.xxxx.xxxx or AG91510J.xxx.xxxx.xxxx.xxxx.xxxx (where x = variable characters, identifying the version of BIOS currently loaded). The BIOS prefix SE91510J (Luxemburg, South Lake, and South Lake 2) or AG91510J (Augsburg) is constant and specifically identifies the correct motherboard. 4. If the BIOS prefix is SE91510J or AG91510J, this is the correct video driver for your motherboard. Press the F10 key to exit the BIOS Setup Utility. Installation 1. Download the file to the desktop. 2. On the desktop, double-click the Intelvideo3971.exe file. The needed files expand to the C:\Cabs\intelvideo3971 folder. 3. From the Start menu, click Run. 4. In the Run dialog box, type: C:\Cabs\Intelvideo3971\Setup.exe. Click OK. 5. In the Intel Graphics Media Accelerator Driver dialog box, click Next. 6. In the Intel Graphics Media Accelerator Driver dialog box, to agree to the license agreement, click Yes. 7. In the Intel Graphics Media Accelerator Driver dialog box, click Yes, I want to restart my computer now, and then click Finish. Removal 1. From the Start menu, point to Settings, and then click Control Panel. 2. In Control Panel, double-click the Add or Remove Programs icon. 3. In the Add or Remove Programs window, click Intel Graphics Media Accelerator Driver, and then click Remove. 4. In the System Settings Change dialog box, to restart the computer, click Yes. Troubleshooting If you have difficulty installing the new driver, download the file again, and then perform the installation steps. Reason for Update This driver resolves Issue number 2-1885801308, where Media Center 2005 displays a green screen or is unable to change channels. Applicable Part Numbers Motherboards: Augsburg: 102007, 102175, 103390, 2521775, 2521775, 2522139, 2522140, 2522141, 2522142, 2522143, 2522144, 2522145, 2522146, 2522147, 2522148, 2522149, 2522150, 2522151, 2522152, 2522153, 2522154, 2522155, 2522201, 2522202, 2522272, 2522273, 4000966, TMEOEMD915GAGLG1, WMEOEMD915GAGLG1, WMEOEMD915GVAGLG3 Luxemburg Motherboard (E-4300): 2521779, 2522166, 2522167, 2522168, 2522169, 2522170, 2522171, 2522172, 2522173, 2522174, 2522175, 2522176, 2522177, 2522178, 2522179, 2522180, 4000983, WMEOEMD915GUXKG1 South Lake Motherboard (7200, 820GM, 702GE, 825GM, 706GE, 704GE, 832GM): 102129, 2521777, 2522156, 2522157, 2522158, 2522159, 2522160, 2522161, 2522274, 4000923, TMEOEMD915GSEKG2, WMEOEMD915GSEKG2 South Lake 2 Motherboard (E-6300, 9300 series): 2522162, 2522163, 2522164, 2522165, 2522181, 2522182, 2522183, 2522184, 2522185, 2522186, 2522187, 2522188, 2522189, 2522190, 2522191, 2522192, 2522193, 2522194, 2522195, TMEOEMD915GSE2G3, WMD4000984, WMEOEMD915GSE2G3, 2521789, 4000984 Gateway Profile 5.5: 3501887, WMD3501887 Profile 5.5 Motherboard: WME4000960 Computers: E-4300 Series: 1008306 - Gateway E-4300 4-Bay Computer R0 1008307 - Gateway E-4300 4-Bay SB Computer R0 1008308 - Gateway E-4300 6-Bay Computer R0 1008309 - Gateway E-4300 6-Bay SB Computer R0 1008371 - Gateway E-4300 6-Bay SB Computer 1008372 - Gateway E-4300 6-Bay Computer 1008373 - Gateway E-4300 4-Bay SB Computer 1008374 - Gateway E-4300 4-Bay Computer 2900723 - Gateway E-4300A 4-Bay Computer 2900724 - Gateway E-4300B 6-Bay Computer 2900764 - Gateway E-4300-1 4-Bay Computer 2900765 - Gateway E-4300-2 4-Bay Computer 2900798 - Gateway E-4300 6-Bay Computer E-6300 Series: 1008326 - Gateway E-6300 Computer R0 1008327 - Gateway E-6300 SB Computer R0 1008369 - Gateway E-6300 SB Computer R0 1008370 - Gateway E-6300 Computer R0 2900766 - Gateway E-6300-1 Computer R0 3200 Series: 1008288 - Gateway 3250S Desktop Computer 1008289 - Gateway 3200S Desktop Computer 1008290 - Gateway 3200XL Desktop Computer 1008330 - Gateway 3250X Media Center Computer 1008348 - Gateway 3200SB Desktop Computer 1008349 - Gateway 3250SB Desktop Computer 5200 Series: 1008272 - Gateway 5200XL Computer R0 1008291 - Gateway 5200S Computer R0 1008292 - Gateway 5200X Computer R0 1008368 - Gateway 5310S Desktop Computer 1008536 - Gateway 5310SE Desktop Computer 7200 Series: 1008273 - Gateway 7200S Desktop Computer 1008274 - Gateway 7200X Desktop Computer 1008275 - Gateway 7200XL Desktop Computer 1008331 - Gateway 7200S Media Center Computer 7300 Series: 1008278 - Gateway 7310X Desktop Computer 1008379 - Gateway 7310S Desktop Computer 9300 Series: 1008380 - Gateway 9310S Desktop Computer 1008381 - Gateway 9310X Desktop Computer 1008382 - Gateway 9310XL Desktop Computer 400GR Series: 4053 - Gateway 420GR Desktop Computer 700GE Series: 4327 - Gateway 702GE 4424 - Gateway 704GE 4546 - Gateway 706GE 700GH Series: 4607 - Gateway 706GH 700GR Series: 3726 - Gateway 700GR 700JP Series: 4468 - Gateway 705JP 4564 - Gateway 707JP 4707 - Gateway 709JP 4708 - Gateway 712JP 800GH Series: 5400 - Gateway 838GH Media Center Computer 800GM Series: 4055 - Gateway 820GM Media Center Computer 4364 - Gateway 825GM Media Center Computer 4660 - Gateway 832GM Media Center Computer 4986 - Gateway 819GM Media Center Computer 5022 - Gateway 835GM Media Center Computer 5389 - Gateway 838GM Media Center ComputerDownload Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.