Known issues with the WIA Microdriver for Windows XP and Windows Server 2003
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This README file contains the following sections:
I. Office XP Problem
II. Enabling WIA for Windows Server 2003
I. Office XP Problem
====================
Multiple pages can not be scanned from the Document Feeder using the WIA
driver with Office XP applications. This is a known MS issue.
II. Enabling WIA for Windows Server 2003
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The Windows Image Aquisition (WIA) service is disabled by default for
Windows Server 2003. To allow the WIA microdriver to work, the WIA
service must be enabled using the following steps:
1. Select the 'Start' button on the taskbar.
2. Select All Programs->Administrative Tools->Services.
3. Double-click the 'Windows Image Acquisition (WIA)' service
4. Select the 'General' tab.
5. Change the 'Startup type' to Automatic. This will automatically
start the WIA service after a reboot.
6. Under 'Server status', select 'Start' to start the WIA service for
this session.
7. Click on 'OK'.
8. The WIA microdriver can now be used.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.