October 5, 2001 ------------------------------------------------------------------------- Network Scanning ------------------------------------------------------------------------- Issues ====== 1. Error message "SK4" is displayed when you press an Icon in the Scan Main menu. - If the Templates or Address Book grow too large, they are compacted automatically when the controller starts up. Please wait for a while and retry the operation. - If the Scan tab does not recover from this status, please reboot the controller. 2. Error message "SK4" is displayed when you try to search recipients from the GL-1010 Address Book on the User Search screen or from the Group Select screen. - If you are restoring backed-up Scan Templates or Address Book, it may take several minutes before getting ready to scan. The time required for restoring depends on the size of the backup file. Please wait for a while and retry the operation. - If the Scan tab does not recover from this status, please reboot the controller. 3. Please see Toshiba TopAccess section about LDAP search issue. ------------------------------------------------------------------------- Toshiba TopAccess ------------------------------------------------------------------------- 1. Both Public and Private Templates' passwords can be substituted by the copier administrator password if it is set. This also applies for Fax mailbox passwords. 2. If the Templates, Address Book or Mail Box grow too large, it may take several minutes (or fail) to backup/restore. To avoid this, please delete unnecessary information. 3. If the Templates, Address Book or Mail Box grow too large, they are compacted automatically when the controller starts up. This may take several minutes depending on the data size. 4. Backup of Templates, Address Book or Mail Box may fail if you are using some minor versions of Internet Explorer 5.0. Please use a different version to do the backup. 6. Sending files to the controller when restoring Template, Address Book or Mail Box fails if the file path or file name contains spaces. To avoid the error, delete the spaces before sending it. 7. If text in TopAccess pages is not displayed properly, try the following settings in your Web browser. - Auto Select Encoding: OFF - Select proper language for encoding These settings are found under the [View] menu in Internet Explorer 5. 8. If you click on the download link "Backup Filename" to backup Mailbox using Internet Explorer, HTTP source code shows up instead. To backup correctly, right-click on the link and then select "Save Target As ... " from the drop-down menu. 9. Below is the table of tested LDAP servers: Novell NDS eDirectory 8.5.1 on Windows NT 4.0 Server Netscape Directory Server 4.11 on Windows NT 4.0 Server iPlanet Directory Server 5.0 on Windows NT 4.0 Server Microsoft Active Directory on Windows 2000 Server Lotus Domino R5.0.8 on Windows NT 4.0 Server Note: - LDAPv3 level server is recommended with GL-1010. - User authentication and SSL are not supported. Controller uses anonymous access to LDAP servers. - Requires "cn" and "mail" as return attributes from LDAP server. - Ignores extended attributes such as language. * Please see the manual for more help. 10. LDAP may return unexpected results when using some special characters (listed below) as search base or search keys. To search them correctly, please insert backslash(\) in front of each character. ( : left-parenthesis ) : right-parenthesis \ : backslash * : asterisk 11. If LDAP search from Lotus Domino returns unexpected result, please check Lotus Domino server configuration. To enable partial search, please set 0 as minimum characters for wildcard search. Please refer Notes Administration Help for detail. 12. If LDAP search from NDS returns no result, please check the NDS configuration. An existing NDS attribute of the Object should be mapped to LDAP "cn" attribute. For example, "uniqueID" of User Object can be mapped to LDAP "cn" attribute. Please refer to NDS eDirectory Administrator's guide for details. ------------------------------------------------------------------------- Scan/Fax to File ------------------------------------------------------------------------- Issues ====== 1. Win9x/Me clients may fail to open a file if the folder or file names contain characters not supported by the OS. 2. Invalid characters in a document name (TSI name in case of Fax) (those which can not be used in Window's folder/file names) will be replaced by the underscore '_' character. ------------------------------------------------------------------------- Scan/Fax to TWAIN ------------------------------------------------------------------------- e-STUDIO GL TWAIN Driver has been tested to work with the following applications: - Adobe Acrobat 4.0/4.05/5.0 - Adobe PhotoShop 5.5/6.0 - Eastman Software Imaging Pro 2.5 - Eastman Software Imaging for Windows95/98/Me/2000 - ScanSoft OmniPage Pro 10.0 - ScanSoft TextBridge Pro 9.0/Millennium To use the GL TWAIN Driver for the applications listed below, please configure the driver as described for each application. 1. Imaging for WinNT does not support a TWAIN interface. 2. Imaging for Win95 does not support mixed DPI/Size document. 3. TextBridge In Scanner setup wizard, 1. Select "Show TWAIN Interface" 2. Prepare a single page document before the basic scan test or skip the test altogether. 4. OmniPage Open Caere Scan Manager in the Control Panel, and configure TWAIN Scanner Settings in the Scanner property as follows. 1. Select Yes in "Show TWAIN settings before scanning" 2. Select Yes in "Support TWAIN batch scanning" Issues ====== 1. Win9x/Me client may fail to open a folder or document if it contains characters not supported characters by the OS. Such folders or documents are shown as password-protected. 2. Invalid characters in a document name (those which can not be used in Window's folder/file names) will be replaced by the underscore '_' character. - Cannot Find the GL-1010 Problem Description: Cannot find GL-1010 using the Search button. Corrective Action: Confirm that the user workstation and GL-1010 are properly connected to NetBIOS network. Make sure that the selected workgroup name is correct. If the GL-1010 controller is out of the subnet in which the user's workstation exists, enable access to the GL-1010 via NetBIOS over TCP/IP by specifying the GL-1010 machine name and IP address in WINS server or lmhosts file in the user's workstation. Then try entering the GL-1010 machine name directly in the "Machine Name" field. - Cannot Access the TWAIN Folder Problem Description: Cannot access the \\GL-1010\GL_TWAIN folder from Windows Explorer. Corrective Action: This network folder contains Scan to TWAIN documents and can be accessed only using the GL TWAIN Driver. - The TWAIN Driver Dialog Does Not Appear Problem Description: Initiated the TWAIN image acquisition mode from an application, but the TWAIN driver dialog does not appear. Corrective Action: The TWAIN Driver dialog may be hidden behind other windows. Minimize all other windows to locate the TWAIN Driver dialog. If the dialog is not found, enable the "Show UI" feature of the TWAIN Driver in the application. - Cannot Acquire Document Problem Description: Cannot acquire document using the TWAIN driver. Corrective Action: The GL TWAIN Driver is carefully tested with several TWAIN compliant applications. Some applications need to be configured in order to connect to the GL TWAIN Driver. See supported applications and configuration tips in this file. - B/W Image Reversed Problem Description: Image acquired but the black and white of the image is reversed. Corrective Action: Some applications may handle interpretation of Black and White pixel notation incorrectly. Enable the "Reverse Image" option from the application and try again. - Cannot Acquire Multi-Page Document Problem Description: Cannot acquire multi-page document from application. Corrective Action: Some applications do not support multi-page scan from a TWAIN interface or need to be configured to acquire multi-page images. See supported applications and configuration tips in this file. - Cannot Open a Password Protected Folder or Document Problem Description: A Folder or Document is password protected and you don't know which password to apply. Corrective Action: The Folder password is the same as the corresponding Template Group's password. Document passwords are the same as the corresponding Template passwords. If the group's password changes, the corresponding TWAIN Folder password changes also. On the other hand, document passwords remain the same as the Template passwords when the document is scanned originally, even if the template password changes subsequently. For full documentation, press the Help button or the F1 key while running the GL TWAIN Driver. ------------------------------------------------------------------------- Scan/Fax to Email/iFax ------------------------------------------------------------------------- Issues ====== 1. The maximum size of a document is 20MB. 2. If the size of the Email recipient list exceeds approximately 2KB, the recipients are listed in the message body instead of in mail header. 3. Not all Email client applications support MIME partial messages. Please make sure of your recipient support before sending fragmented messages. (Scan to Email) 4. Microsoft Outlook Express may fail to combine fragmented messages if the number of messages is too large (several hundred). Please select larger fragment size and resend the messages. (Scan to Email) 5. If mail's subject is too long, it is moved to the message body. ------------------------------------------------------------------------- Scan/Fax to TopAccessComposer ------------------------------------------------------------------------- Issues ====== 1. Regardless of the resolution at the time of scanning/faxing, scanned/faxed images in TopAccessComposer will have 600 DPI resolutions. 2. 8bit characters (> 0x80) are not supported in TopAccessComposer's folder name. They will be replaced by the underscore '_' character. 3. Invalid characters in a folder/document name (see the list below) will be replaced by the underscore '_' character. For a folder name, following characters can not be used (surrounded by ()): (/) (>) (<) (?) (*) (&) (:) (;) (|) (") (') (=) (,) (#) (%) (.) ([) (]) ({) (}) For a file name, following characters can not be used (surrounded by ()): (/) (>) (<) (?) (*) (&) (:) (;) (|) (") (') (=) (,) (\) (%) (.) ([) (]) ({) (}) ------------------------------------------------------------------------- Trademarks: Microsoft is a registered trademark and Windows is a trademark of Microsoft Corporation. All other brand and product names are trademarks or registered trademarks of their respective companies. -------------------------------------------------------------------------Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
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