README.TXT Driver File Contents (380en31.EXE)

HP Printer/Scanner/Copier Series 300 README.TXT File
2/3/1998


Thank you for purchasing an HP Printer/Scanner/Copier Series 
300. Most of your questions can be answered by looking in 
the HP Printer/Scanner/Copier Series 300 User's Guide or 
from the HP Printer/Scanner/Copier Manager On-Line Help 
system.

This README.TXT file contains information that was too late to be 
included in the User's manual, or that is considered too 
technical for the User's manual.  Other sources of technical 
information and documents may be obtained from the following 
sources:

 
  Hewlett-Packard WW Web Site -                                
  http://www.all-in-one-support.com/psc300


If you need to contact technical support:
Before calling, have your serial number and 
HP Printer/Scanner/Copier model number handy, 
along with any other available information about 
your computer system (model, speed, amount of memory, etc).


HP technical support is available in several countries. Note 
that your phone company may charge for the call and, depending 
on the warranty status of your HP Printer/Scanner/Copier, there 
may be a service charge for technical support.

Argentina	541781-4061/69
Australia	+64 (0) 3 9282 8000
Austria		0660 6386
Belgium (Dutch)	02 626 8806
Belgium (French)02 626 8807
Brazil		55 11 709-1444
Canada (English)(208) 323-2551
Canada (French)	(905) 206-4383
China		+86 (0) 10 6505 3888
Czech Republic	42 (2) 471 7321
Denmark		3929 4099
Finland		0203 47 288
France		01 43 62 34 34
Germany		0180 52 58 143
Hong Kong	800 96 7729
Hungary		36 (1) 252 4505
India		+91 (0) 11 682 6035
Indonesia	+62 (0) 21 350 3408
Ireland		01 662 5525
Italy		02 264 10350
Japan		+81 (0) 3 3335 8333
Korea		+82 (0) 2 3270 0700
Malaysia	+60 (0) 3 295 2566
Mexico D.F.	326 46 00
Mexico, Guadalajara	669 95 00
Mexico, Monterey	378 42 40
Netherlands	020 606 8751
New Zealand	+64 (0) 9 356 6640
		0800 445 543
Norway		22 11 6299
Philippines	+63 2 867 3551
Poland		48 22 37 50 65
Portugal	01 441 7199
Russia		7095 923 50 01
Singapore	+65 (0) 272 5300
Spain		902 321 123
Sweden		08 619 2170
Switzerland	0848 80 11 11
Taiwan		+886 (0) 2 717 0055
Thailand	+66 (0) 2 661 4011
Turkey		90 1 224 59 25
United Kingdom	0171 512 52 02
English (non-UK)+44 171 512 52 02
United States	(208) 323-2551
Venezuela	58 2 239 5664


CONTENTS
========
A. Troubleshooting Install and Uninstall Problems
   * Installing with CD-Rom on Windows 95
   * Unable to install or uninstall 
   * Insufficient free space to install the software 
   * Installer cannot find your HP Printer/Scanner/Copier
      on the LPT port   
  
B. ECP and Bi-directional Interfaces
   * What does bi-directional or ECP do for my HP 
       Printer/Scanner/Copier Series 300?
   * Using the IEEE-1284 parallel cable
   * Turning on bi-directional or ECP
   * Buying an ECP card 
   * Accessing Your Computer's Setup Information
   * Getting into the BIOS/CMOS
   * Getting a BIOS upgrade from your manufacturer

C. Printing Application Notes
   * Windows Application Notes

D. Scanning and Viewing Images
   * Scanning Application Notes

E. Incompatible Print Manager error message

F. Acknowledgements

*****************************************************************
A. Troubleshooting Install and Uninstall Problems
=================================================

Installing with CD-ROM on Windows 95
=====================================
If the "New Hardware Found" screen displays, close it by
clicking the X in the upper right corner or click on the
Cancel button.

Insert the HP Printer/Scanner/Copier CD into the CD-ROM 
drive, or if you have floppy disks, insert Disk #1 into 
the floppy drive. If you're installing from the CD, the 
HP Printer/Scanner/Copier installation screen will be 
displayed after a few seconds.  If just the Windows 95
desktop is displayed: Click the Start button on the Task 
bar, then choose Run.  Type D:\setup.exe; where "D:"
represents the letter of your CD-ROM drive.  Click OK.

At the HP Printer/Scanner/Copier Welcome screen, click
Install the HP Printer/Scanner/Copier on your PC to begin
installing the software.


Unable to install or uninstall 
==========================================
If you encounter errors or problems during install or uninstall, 
it may be possible to get to a state in which neither 
installation or uninstallation is possible.  Please call HP
technical support for assistance.


Insufficient free space to install the software
===============================================
The HP Printer/Scanner/Copier software requires approximately 35Mb 
of free disk space to install. 

1. If you have only one hard drive, you must remove
other files or applications no longer needed to make 
enough free space for the software. 

2. If you have two or more hard drives, you may install the 
software to an alternate location on another hard drive. Use the 
"Change..." button in the installation to choose an alternate 
installation location. However, the HP Printer/Scanner/Copier 
software requires some files be located in the Windows and 
Windows system directories, and the hard drive that contains 
the Windows installation may not have sufficient free space 
to enable an installation. Again, you must remove other 
files to make enough free space for the software.


Installer cannot find your HP Printer/Scanner/Copier on the 
===========================================================
LPT port
========
Check the following:
1. Insure that your HP Printer/Scanner/Copier is plugged in 
and powered ON.

2. Insure the printer cable is properly seated into the 
connector at the rear of the HP Printer/Scanner/Copier and into 
the proper LPT port on your PC.

3. Make sure you are using an IEEE 1284 compliant cable (we 
recommend you use the cable that came with your 
Printer/Scanner/Copier).

4. Insure that there is no other device connected between
the HP Printer/Scanner/Copier and the PC, such as a Zip (TM)
drive, switch box, etc.

5. Make sure that you are not running other software that uses 
the same LPT port as your Printer/Scanner/Copier (for example, 
a Zip(TM) drive, other printer, etc.)


*****************************************************************
B. ECP and Bi-directional Interfaces 
====================================

What does bi-directional or ECP do for my HP 
============================================
Printer/Scanner/Copier Series 300?
==================================
The typical printer only receives information from the computer. 
This is a one-way transaction. A multi-function peripheral such 
as the HP Printer/Scanner/Copier Series 300 needs to send 
information to the computer. To send information back to the 
computer requires a two-way or bi-directional interface.

When using a bi-directional interface. Attach your 
HP Printer/Scanner/Copier directly to your computer's 
parallel port using the cable provided in the box. Do 
not attach your device to the pass-through port of another 
parallel product such as a CD-ROM drive, tape drive, Zip(TM) 
drive, or external hard disk.

Centronics® or Standard Parallel Port (SPP) (minimum)
===========================================
The HP Printer/Scanner/Copier can carry out bi-directional 
communication on most standard parallel ports.  However, 
the parallel ports of some PC models do not implement 
all of the signals required for bi-directional communications.  
Data transfer rates are lowest in this configuration, 
particularly when the HP Printer/Scanner/Copier is 
transferring data to the computer.  This has the greatest 
speed impact on scanning and copying.

Bi-directional (better)
==============
The bi-directional interface configuration may slightly 
improve the data transfer rate on some computers.  The 
electrical characteristics of the port in this configuration 
are better suited to bi-directional operation than the 
Centronics (SPP) configuration.

Extended Capabilities Port (recommended)
==========================
The Extended Capabilities Port (ECP) is a particular 
type of bi-directional interface established by the IEEE-1284 
standard. If your computer has ECP capability, scanning will 
be faster than using an SPP bi-directional interface. 
Scanning speed depends also on several other factors such 
as whether your computer is a Pentium or 486, the amount of 
RAM installed in your computer, hard disk space, etc. An ECP 
port will give a greater speed improvement on slower
processors. This improvement can be 1-4 times faster (for
a 468 processor) than non-ecp (enhanced) ports.


Using the IEEE-1284 parallel cable
==================================
In order for the bi-directional interface of your HP Printer/
Scanner/Copier to work properly, you must use an IEEE-1284 
cable. The cable that was shipped with your device is an 
IEEE-1284 cable. If you need to replace your cable, you 
must get one that has "IEEE-1284-1994 compliant" stamped 
on it and the cable must not be longer than 3 meters. 

Important:  If, after reading the rest of this document, you 
are not comfortable following these directions, call HP Support 
for assistance. The HP Support phone numbers are located in 
your HP Printer/Scanner/Copier Series 300 User's Guide.


Turning on bi-directional or ECP
================================
To check the computer itself for bi-directional and/or ECP mode, 
you must check the system configuration, also known as BIOS, 
CMOS, or hardware configuration. There are instructions later 
in this document which may help you to check this and change 
the setting.

You can also check your computer documentation or contact your 
computer manufacturer for assistance.

NOTE:  If there is a choice between DMA1 or DMA3 during
configuration, select DMA3 since it is less likely to conflict 
with other devices.


Buying an ECP card 
==================
You can buy a card to install in your computer to add an 
additional parallel port. If you plan to do much scanning and 
your computer doesn't have ECP mode or if you need to attach 
more than one parallel product, we recommend that you purchase 
a parallel port I/O card to add an ECP port to your computer. 
Hewlett-Packard suggests the following cards.

Suggested cards:  
Important:  I/O is an intricate subject and some cards won't 
work with some computers. When you buy a card, make sure you 
can return it if it doesn't work with your system.

+SIIG IO-1809 [but not the IO-1818] High Speed I/O, I/O 
  Professional  (includes 2 extra serial ports)

+Promise Tech Pro 


Accessing Your Computer's Setup Information
===========================================
To change the bi-directional or ECP setting of your parallel 
port, you must access your computer's setup information. 
Depending on the computer manufacturer, the information may 
be located under something called Setup, Configuration, CMOS, 
or BIOS. Common methods of getting into the Setup are:

+Pressing a key such as F1, F2 or Delete at a particular point
   in the startup process.
+Restarting your computer using a special set of keys such as 
   Ctrl-Alt-Esc.
+Having a special startup diskette that puts you into the Setup.

Once you get into the Setup program, you should be able to locate
a section for your parallel port and use keys such as left/right 
arrow or F7/F8 to change settings.

If you cannot get into your computer's configuration utility or
need assistance changing your settings, contact your computer 
manufacturer for assistance.


Getting into the BIOS/CMOS
==========================
The information in this section was obtained from public web 
sites in January 1998. It is provided for information only. 
Hewlett-Packard in no way warrants or supports this information. 
Contact the manufacturer of your computer if you need assistance.


Compaq
www.compaq.com
Presario 7100
1. Turn on (or reboot) your system.
2. Press <DEL> to enter the system setup program.
3. Select Advanced System Settings.
4. Select Integrated Peripherals.
5. Select LPT Extended Mode.
6. Press the Space Bar to select ECP.
7. Press F10 and select YES to Save and EXIT.

Dell
www.dell.com
Dell's web page has instructions for each one of their computers. 
As a generic example, try this:
1. Turn on (or reboot) your system.
2. When prompted, press <DEL> immediately to enter the system 
   setup program.
3. Press Alt-P to get to Screen 2.
4. Use Tab to move to Parallel Mode.
5. Use the arrow keys to set Parallel Mode to ECP. (If your 
   computer doesn't have ECP, set the mode to PS/2 to get 
   bi-directional functioning.)
6. Press Esc to exit the system configuration.

Gateway 2000
www.gw2k.com
To tell what kind of BIOS you have, reboot your computer and 
watch the screen carefully. If one of the first words you see
is Phoenix, Award, or AMI (in the upper left corner of your 
screen) that is the type of BIOS you have.

with Phoenix BIOS
1. If you are in Windows, exit to DOS.
2. Press Ctrl+ALT+Esc.  If this doesn't work, follow these steps.
3. Leave the computer turned on and use the key to lock the 
   keyboard.
4. Press the Reset button on the front of the computer, not on the
   keyboard. A message will display asking you to unlock the keyboard.
5. Unlock the keyboard and press F2.

with AMI or Award BIOS
1. Press the Reset button on the front of the computer. Watch the 
   screen. After the memory count is complete, a message appears 
   about pressing Delete to enter the setup program.
2. Press Delete. After a few moments a menu appears on the screen.
3. Move the highlight bar to RUN CMOS SETUP and press Enter. If 
   you are prompted to choose Standard or Extended setup, choose 
   Standard.

an EISA computer
Press the Reset button on the front of the computer, then press 
Ctrl+Alt+Esc immediately when the memory count begins. EISA bus
computers usually require a separate diskette or CD-ROM to 
permanently change the system configuation.

If Ctrl+Alt+Esc doesn't work, try Ctrl+Alt+S.

Hewlett-Packard
www.hp.com
HP Vectra
1. Reboot your computer.
2. When the bottom of the Hewlett-Packard System Hardware Test 
   screen displays, press F2.
3. Use the arrow keys to highlight Parallel Port Mode.
4. Use F7 and F8 to switch settings. Set to 
   	Bi-directional ECP, if available
      	Bi-directional, if necessary

HP Pavilion
1. Choose Start, Shut Down, and Restart.
2. At the HP Blue screen, press F1 to enter CMOS.
3. Use the arrow keys to highlight the appropriate setting.
4. Press F10 to Save and Exit; press Enter.

IBM
www.ibm.com
Aptiva
1. Reboot using one of these three methods
	a) Press ctrl-alt-del.
	b) From Windows 95, click Start, click Shutdown, choose 
           Restart, click Yes
	c) Turn off computer, wait 30 seconds and turn back on.
2. When you see the Blue IBM screen and memory counting, press 
   F1 to enter the configuration utility.
3. Once you're in the configuration utility, you will see many 
   choices. 
	a) Use the up and down arrow keys to highlight parallel 
           port mode. 
	b) Use the left and right arrow keys to switch choices 
           until Extended Capabilities Port (ECP) mode is 
           highlighted, then press Enter.

Micron
www.micron.com
with Phoenix BIOS
1. Reboot using ctrl-alt-del or the Reset button.
2. During the POST test (memory count) press F2.



Getting a BIOS upgrade from your manufacturer
=============================================
If your computer has an ECP mode that is turned on and you are 
still having problems getting ECP recognized, your computer may 
need a BIOS upgrade. Check with your computer manufacturer.
For example, the HP Vectra XU 5/90 may require a BIOS upgrade 
for its ECP mode to work properly with the HP Printer/Scanner/
Copier. The BIOS upgrade for the HP Vectra XU 5/90 can be 
downloaded from HP's web site at www.hp.com.

*****************************************************************
C. Printing Application Notes 
=============================
At the time the HP Printer/Scanner/Copier Series 300 printer 
driver was released, the following software application 
limitations existed:

When a print job is cancelled from the Windows spooler, the HP
Printer/Scanner/Copier will continue to print the current page. 
All remaining pages will be cancelled.  If you press STOP 
from HP Printer/Scanner/Copier keypad to cancel printing 
there will be a slight pause before printing is stopped.


Windows Application Notes
==========================
The HP Printer/Scanner/Copier Series 300 printer driver 
stops printing and displays the message: "Error writing
to LPT1" when processing a line of print that extends
far beyond the printable region width.  If your 
application displays this error when trying to print,
check the document width by scrolling to the right 
and reduce the width if possible.


MICROSOFT EXCEL 7.0
Some fill patterns and bitmaps may not print correctly.


WINDOWS 3.1 PAINTBRUSH (Microsoft) 
The page is automatically ejected without printing or 
garbage is printed on the page when using the following 
video drivers: S3 Trio 1.66.02 800x600 32 CLF video driver, 
Video-57P 1024x768-65KC, GD5434 V1.24 1024x768x256 SmlFt, 
S3 Trio 64/32 1.42b22 800x600 256 SF.    Changing to the 
Windows VGA video driver will resolve this problem.  Note: 
Write down the name of your current video driver before you
change it.  To change the video driver in Windows 95 go
to the Control Panel, select Display icon, click on the 
Settings tab, click on Change Display type, click on Change 
under the Adapter type section, click on show all devices, 
select Standard display types, Standard display adapter 
(VGA) from the list (found at the top of the list).  
To change the video driver in Windows 3.1 go to Windows 
Setup in your Main program group.  Select the 
Options menu and choose Change system settings.  Select VGA
from the Display drop down list.

*****************************************************************


D. Scanning and Viewing Images
==============================
The HP Printer/Scanner/Copier series 300 scanning software 
uses the TWAIN standard to scan directly into an 
application, allowing you to add images directly into 
an open document.  When scanning a document in grayscale, 
each page will require 8 mbytes of memory.  A color image may
require up to 24 mbytes of memory.  Your application 
may copy the page many times requiring a large amount of 
memory.  Make sure that you are not running other programs 
at the same time to free up memory.

Color and grayscale scanning is limited to a single page.  
If you want to scan a multi-page document in color or grayscale, 
you must scan each page separately.  Multi-page documents can be
scanned and saved in black and white, bi-level (text setting).

The HP Printer/Scanner/Copier scanner always scans 
across the entire width of the scanner.  If you print 
an image without cropping, the image will not fit within 
the printer's printable area.  The HP Printer/Scanner/Copier
print driver will not print to the outer edges of the paper.  
Space is provided for margins.  For this reason, the viewer 
software automatically reduces your image to fit within the 
printable region.  If you crop the image (and reduce the page
width) before printing, your image will not be automatically
reduced. 

If you are experiencing problems with the Create button, 
verify that you have installed the Adobe Photo Deluxe software
shipped with the HP Printer/Scanner/Copier.  Other versions
of Photo Deluxe will not function correctly with the Create
button.

The COPY TO function only works with application programs
that accept bitmap images.  If you need to transfer an
image to an application that does not support bitmap
images, save the image to a file (in a compatible format)
and then open or import the file.


Scanning Application Notes
==========================
At the time the HP Printer/Scanner/Copier Series 300 
software was released, the following scanning software 
application limitations existed:


COREL PRINTHOUSE 1.1
Stopping a scan in progress will cause Corel PrintHouse 
1.1 to hang.  Do not stop a scan in progress, wait for 
the entire document to be scanned.

Grayscale scans in Corel Printhouse 1.1 fail if the 
scan resolution is set to 300x300 DPI or 600x600 DPI.  
Scans at 200x200 and 150x150 DPI settings  are 
processed without any problems. 


ADOBE PHOTOSHOP and PHOTODELUXE (Windows 3.1)
Cannot scan into Adobe Windows 3.1 applications using TWAIN.
Documents must be saved by the HP Printer/Scanner/Copier image 
viewer software and then opened as a file in Adobe Windows 3.1
applications.

*****************************************************************

E. Incompatible Print Manager error message
===========================================
If an HP LaserJet 4 printer driver is installed after the HP
Printer/Scanner/Copier Series 300 is installed, an 
"Incompatible Print Manager" error message will appear.  The 
HP Printer/Scanner/Copier Series 300 software must be reinstalled.

*****************************************************************

G. Acknowledgements
===================
Lotus(R)1-2-3(R) are U.S. registered trademarks of Lotus
Development Corporation.
Microsoft is a U.S. registered trademark of Microsoft
Corporation.
Windows is a trademark of Microsoft Corporation.
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