XIRCOM REALPORT2 MODEM 56 GLOBALACCESS
Software Release Version 2.60
December 16, 1999
Thank you for purchasing your Xircom RealPort2 Modem 56 GlobalACCESS
adapter. The drivers in this software release are compatible with
the following Xircom adapters:
Product Name Model Number
------------ ------------
XIRCOM REALPORT2 MODEM 56 GLOBALACCESS R2M56GA
CONTENTS
========
1) 56K Modem Technology
2) Release Notes/Known Limitations
3) What's New In The 2.60 Software Driver Release
4) Modem Script Files
5) Xircom Customer Support
1) 56K MODEM TECHNOLOGY
====================
General Information About 56 Kbps Connections
---------------------------------------------
-In order to achieve 56Kbps connects, there can be only one digital
to analog conversion between the connecting modems. Also, the
modems at both ends of the call must support 56K connections to
achieve 56K speeds. If they are not, they will negotiate a
standard V.34 rate. Current FCC regulations limit download speeds
of the modem to 53Kbps.
-Several factors exist that can limit the modem's performance.
Factors that can contribute to lower connection rates are:
-Noisy line conditions on individual calls
-Dirty or faulty wiring
-Poor connection ability of the modem/fax machine on the other side
-The Bulletin Board Service, Internet Service Provider or On-Line
Service Provider may be forwarding the call to another location
(long distance)to extend their local calling areas.
To improve your modem performance, try connecting to and from
different locations.
2) RELEASE NOTES/KNOWN LIMITATIONS
===============================
This release of the R2M56GA adapters contains modem script
files which are located in the SCRIPTS directory. Consult the
SCRIPTS.TXT file in this directory for further details.
MAKEDISK.BAT is not present on this CDROM. Please visit the
Xircom website to download this utility.
Supported Environments
----------------------
-DOS/Windows 3.x
-Windows 95
-Windows 98
-Windows NT 4.0
-Windows 2000
-OS/2
-Modem test program (MDMTESTW.EXE)
-DOS Modem enabler (CMENABLE.COM)
-Country Select Utility (TELSEL.EXE)
V.90 configuration and use information - S109 register
------------------------------------------------------
Current released firmware for Xircom 56K modem products now includes
support for the v.90 56K modem standard. This firmware is designed to
initially attempt to make a v.90 connection, and then fall back to
K56flex if the host being dialed does not support v.90. However, the
host being dialed must support v.90 autodetect in order for a v.90
connection to be initiated by default. At this point in time, many v.90
hosts do not yet support autodetect. In such cases, it will be necessary
to issue an ATS109=2 command to the modem in order to force a v.90
connection.
Please note that if this command is used and a v.90 connection is not
achieved, the modem will fall back directly to v.34. When S109=2, fall
back from v.90 to K56Flex is disabled. To set this value back to the
default, issue an ATS109=1 command.
In summary, the values of this register and the resultant behavior
are:
S109=1 (default) - Negotiates initially at v.90 if host supports
v.90 autodetect. If host does not support
v.90 autodetect or does not support v.90 at
all, will negotiate back to K56flex.
S109=2 - Forces v.90 for PCM connects. If host does not
support v.90, falls directly back to v.34.
Changing the value of the S109 register can be implemented via the
following means:
-When using a terminal emulator program, enter ATS109=n (where n is
the value desired).
-To implement with Windows 95/98/NT dial up networking, go to
Control Panel\Modems. Highlight the Xircom modem and click
Properties. Click Connection\Advanced. Enter S109=n (where n is
the value desired) in the Extra Settings box.
Known Limitations
-----------------
-Using Windows NT 4.0 with Microsoft Service Pack 1 may cause
some portable PCs to lock up on Shutdown or Restart. Updating
to Microsoft Service Pack 3 or later resolves this issue.
-The COM Port Monitor Utility (XCOMMON) must be launched prior
to any communication applications in order for it to function.
-The standard communications drivers provided with OS/2 Warp are
recommended for use with the R2M56GA. Optional shareware
communications drivers such as SIO.SYS/VSIO.SYS may be incompatible
with some types of OS/2 Card and Socket Services software, and
this may result in difficulty when using the modem.
-Hot Swapping is not supported under OS/2 Warp. Xircom recommends that
in this environment the card be removed or inserted when the machine
is powered off.
-In Windows 95 or Windows 98, the R2M56GA typically will install
at I/O address 02E8 on COM4 by default. In some computers other
hardware or virtual ports are already installed that are using
these resources in some manner, and the presence of these devices
may cause the modem to install on COM5. Some applications may
not be able to access the modem in such cases. In order to correct
this and move the modem to a conventional COM port location
(COM1 through COM4), try the following:
Solution 1
If your computer contains an Infra-red serial port or a standard
serial port that is not being used, disable this device in both
the computer's system BIOS and in Windows via the Device Manager.
Then reboot the computer. In many cases Windows will then re-
assign the modem to the resources that are now open (typically
I/O address 02F8, COM2) and the situation will be corrected.
Solution 2
If you are unable to disable such devices or Windows fails to
re-assign the port used, try the following:
1. Go to the Device Manager. Under the Modems category, locate and
double click device entry for the R2M56GA.
2. Click the Resources tab. Uncheck the box labeled "Use Automatic
Settings".
3. Note the Basic Configuration number the adapter is assigned to
(in most cases this will be 0000). Choose a different Basic
Configuration number to assign the modem to the port desired
according to the following scheme:
Basic Configuration 0005 - I/O address 03E8, COM3
Basic Configuration 0006 - I/O address 02F8, COM2
Basic Configuration 0007 - I/O address 03F8, COM1
We have found the first choice (0005, 03E8, COM3) to be the best
in most instances.
4. Once the new configuration is selected, click OK. A warning
message will be displayed indicating you have made manual changes
and asking if you wish to continue. Click Yes. After a few seconds
the modem will be assigned to the new settings and the problem
should be corrected.
-PCMCIA adapters may feel hot to the touch after prolonged periods of
normal use in some environments. This is normal and is not known to
affect operation of the Xircom card, the host computer, or any other
peripheral device. However, to avoid discomfort, use caution when
removing the card from your computer after extended use (see your
computer manual for removal procedures).
3) WHAT'S NEW IN THE 2.60 SOFTWARE DRIVER RELEASE
==============================================
This is the initial release version of this product.
4) MODEM SCRIPT FILES
==================
Modem script files are located on the Installation CD
in the SCRIPTS directory. See SCRIPTS.TXT for additional
installation instructions for these modem script files.
5) XIRCOM CUSTOMER SUPPORT
=======================
To obtain customer support for your Xircom product, please call or
send a facsimile to the appropriate number listed below.
Xircom has set up 56K modem lines to our BBS in the U.S. at (805)
375-5280 so customers can take advantage of the latest modem
technology available from Xircom.
XIRCOM CORPORATE North and South America
-------------------------------------------------------------------------
Xircom, Inc. Sales Support.............. (800) 438-4526
Corporate Headquarters Sales Support.............. (805) 376-9300
2300 Corporate Center Dr. Customer Support..... ..... (805) 376-9200
Thousand Oaks, CA 91320 24-Hr Fax - Corporate...... (805) 376-9311
. 24-Hr Fax - Sales Support.. (805) 376-9220
Shipping Address: 24-Hr Fax - Cust. Support.. (805) 376-9100
2101 Corporate Center Dr. 24-Hr Data Lines - BBS..... (805) 376-9130
Thousand Oaks, CA 91320 24-Hr E-mail................ cs@xircom.com
. 24-Hr Internet...... http://www.xircom.com
. HOURS (Sales): 8 a.m. to 5 p.m., Mon-Fri
. HOURS (Support): 6 a.m. to 5 p.m., Mon-Fri
XIRCOM EUROPE Europe, Middle East, and Africa
-------------------------------------------------------------------------
Xircom Europe N.V. Sales Support.......... +32/(0)3 450.08.11
Veldkant 31 24-Hr Fax.............. +32/(0)3 450.09.90
B-2550 Kontich, Belgium Customer Support Telephone Numbers
. Native English........ +32/(0)70 233 307
. Native German......... +32/(0)70 233 850
. Native French......... +32/(0)70 233 851
. Native Dutch.......... +32/(0)70 233 852
. Native Italian........ +32/(0)70 233 376
. 24-Hr E-mail............ eurots@xircom.com
. 24-Hr Internet...... http://www.xircom.com
. HOURS (Sales): 9:00 to 17:00, Mon-Thu;
. to 16:00, Fri
. HOURS (Support): 9:00 to 18:00, Mon-Fri
Regional Sales and Marketing Offices
-------------------------------------------------------------------------
Xircom France SARL Sales Support......... +33/(1) 34 63 09 40
41 bis avenue de l'Europe 24-Hr Fax ............ +33/(1) 34 63 09 41
BP 264
F - 78147 Velizy CEDEX
France
Xircom Deutschland GmbH Sales Support........ +49/(0)89 607 68 350
Airport Business Center 24-Hr Fax ........... +49/(0)89 607 68 355
Am Soldnermoos 17
85399 Hallbergmoos
Germany
Xircom Italy SRL Sales Support.......... (+39) 02 3809.3605
Via Giovanni da Udine, 34 24-Hr Fax.............. (+39) 02 3809.3606
20156 Milano
Italy
Xircom AB Sales Support........ +46/(0) 8 590.332.80
Kanalvagen 10C 24-Hr Fax ........... +46/(0) 8 590.717.81
S - 194 61 Upplands Vasby
Sweden
Xircom U.K. Ltd. Sales Support........ +44/(0) 1256 332 552
Worting House 24-Hr Fax ........... +44/(0) 1256 332 553
Basingstoke
UK - Hampshire RG23 8PY
XIRCOM ASIA PACIFIC Asia Pacific
-------------------------------------------------------------------------
Xircom Asia Pacific (Pte) Ltd Sales Support................ +65 732 5001
1 Kim Seng Promenade #15-01 Customer Support............. +65 732 2245
Great Word City East Tower 24-Hr Fax ................... +65 732 5002
Singapore 237994 24-Hr Internet...... http://www.xircom.com
. 24-Hr Email...... http://asiats@xircom.com
. HOURS: 9:00 to 17:00, Mon-Fri
Regional Sales and Marketing Office
-----------------------------------
Xircom Australia Pty Ltd Sales Support............. +61 2 8923 7000
Level 12, 80 Mount Street Customer Support.......... +61 2 8923 7090
North Sydney, NSW 2060 24-Hr Fax................. +61 2 8923 7099
Australia 24-Hr Data Lines - BBS.. +61(02) 9911 7758
. 24-Hr Email...... http://aunzts@xircom.com
Xircom Japan Japan
-------------------------------------------------------------------------
Xircom Japan KK Sales Support............. +81-3-3407-0033
Tohtam Building 2F Customer Support...... +81 (0) 3 3407-1900
3-10-5 Shibuya 24-Hr Fax................. +81-3-3407-0180
Shibuya-ku Tokyo 150-0002 24-Hr Internet...... http://www.xircom.com
Japan 24-Hr Email.... http://japan_ts@xircom.com
. HOURS: 9:00 TO 17:00, Mon-Fri
WORLDWIDE ELECTRONIC SUPPORT
------------------------------------------------------------------------
cs@xircom.com...........Email to US Customer Support
eurots@xircom.com.......Email to European Customer Support
asiats@xircom.com.......Email to Asia/Pacific Customer Support
aunzts@xircom.com.......Email to Australian/New Zealand Customer Support
japan_ts@xircom.com.....Email to Japan Customer Support
sales@xircom.com........Email to Xircom Sales
ideas@xircom.com........Email to "Ideas" Suggestion Box
-----------------------------------------------------------------------
Thank you for making Xircom a part of your network.
Xircom acknowledges all tradenames and trademarks used in this document
as the property of their respective owners.
==============================end======================================
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.