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WHAT TO DO IN CASE OF PROBLEMS
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1. FIRST OF ALL
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RELAX!
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2. IF YOU CAN'T INSTALL OR START ZOC
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* Please try installation into a fresh directory on your hard disk.
Do not convert files from an existing version.
* Try to start ZOC from the command line instead of using the desktop
icon, eg. CD ZOC
ZOC
* It is possible to unpack the SETUP.FIL file with a standard UNZIP.
However, this is only an emergency method.
* You can view the help file with the command WINHELP ZOC.HLP (Windows)
or VIEWHELP ZOC.HLP (OS/2)
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3. IF YOU HAVE TROUBLE USING ZOC
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* Please check the common problems section in the help menu
* Contact your dealer or EmTec (see ZOC-Help for addresses, email,
phone numbers, etc.).
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4. KNOWN PROBLEMS WHEN RUNNINNG ZOC FOR WINDOWS
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* ZOC reports "Assert" errors with the modem sharing tool Stomper
FIX: It is a bug in Stomper, please upgrade your stomper client
* If you have other problems with ISDN drivers, please check the
common problems sections of the help menu (there are at least
four items regarding ISDN).
* Crashes GDI.EXE with ATI MACH32 drivers when certain fonts (from
the Telix comm package, eg. Telix VT Font) are installed.
* Under certain circumstances the Terminal family of fonts is
lost. They reappear after a system shutdown and reboot. On some
systems, they are only available when a DOS window or DOS Program
is open.
The cause of the problem has not yet been determined, but it
probably is a video driver problem. Please contact EmTec if
you encounter this behaviour!
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5. KNOWN PROBLEMS WHEN RUNNINNG ZOC FOR OS/2
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* Lost characters with Matrox Millenium/Mystique
With Matrox video boards, disabling the "Automatic PCI Bus Retry"
option might help.
* Several problems were reported with ATI video drivers, especially
with 16.7 Meg. colors
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.