================================== REPORTING PROBLEMS TO VIDEO DOMAIN ================================== Please report all problems with MemoCam to our Technical Support staff. We value your feedback. You can report your problems by E-mail or fax: By E-mail: On our Web Site under the support section you will find the problem report available, when submitted it will automatically will be sent to our Support team. By Fax: If you don't have access to E-mail, you may fax in your problem report. Please fax to: (972) 3-5561936. Please take the time to prepare a thoughtful and complete problem report, as described below,A copy of this can be found at the end of this file. MEMOCAM TECHNICAL SUPPORT FORM Video Domain Technologies Ltd. Please complete this form in its entirety. CUSTOMER CONTACT INFORMATION Name:____________________________________________________ Company:____________________________________________________ Telephone:____________________________________________________ Fax:____________________________________________________ E-Mail:____________________________________________________ (please include country and city codes if intern'l) PRODUCT PACKAGE (Select one of the following) [ ] MemoCam PRODUCT VERSION (available under the Help\about MemoCam dialog) Release:__________________________________________________ Firmware version:_________________________________________ MemoCam S\N (available on the MemoCam unit):______________ YOUR QUERY REFERS TO (Select one or more of the following) [ ] MemoCam PC application [ ] MemoCam unit functionality [ ] Setup [ ] Accessories [ ] Help, Manuals SYSTEM DESCRIPTION Operating System :____________________________ Operating System Language :____________________________ VGA Type (ET6000, ATIMACH64, etc.) :____________________________ VGA Drivers Release :____________________________ CPU Type (Pentium II, Cellron, AMD, ect.):____________________________ CPU Speed (in MHz) :____________________________ Physical RAM (in MBytes) :____________________________ Display colors : [ ] 16 colors [ ] 256 colors [ ] 64K colors [ ] 16.7 million colors MMC READERS IN USE Type of MMC reader:_______________________________________ Type of connection(USB,Parallel etc..):___________________ Drivers Release:__________________________________________ PROBLEM DESCRIPTION (feel free to use as much space as you need) _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ Please send this file to: Fax: (972)-3-5561936. Please visit our Web sites for latest updates and upgrades: http://www.vdomain.comDownload Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.