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WhiteHEAT USB (4 Port) Installation Guide for Windows
================================================================================
Package Version: 3.0.0.10
--------------------------------------------------------------------------------
PACKAGE CONTENTS
================
ctiwhpxp.inf - 2.0.0.12 - Installation INF for WhiteHEAT USB communications
ports.
ctiwhxp.cat - 02/04/2011 - Signed driver authentication file.
ctiwh.chm - 02/04/2011 - Help file for advanced settings.
ctiwhxp.inf - 2.0.0.12 - Installation INF for WhiteHEAT USB.
ctiwhxp.sys - 3.7.5.4 - Driver for WhiteHEAT USB and communications
ports.
ReadMe.txt - 1.0.0.12 - This file.
whprts02.dll - 2.0.0.2 - WhiteHEAT USB co-installer and advanced
properties.
The WhiteHEAT USB driver consists of the above files. These files can be
found in the \WINXP directory of the WhiteHEAT USB Windows driver diskette or
from the downloadable ZIP archive available on the Connect Tech Inc. web site
(See section 4.0 - Contacting Connect Tech Inc.).
TABLE OF CONTENTS
=================
1.0) Introduction
2.0) Using the WhiteHEAT USB
2.1) Installing the Driver
2.2) Updating the Driver
2.3) Interpreting the Status LED Lights
2.4) Advanced WhiteHEAT USB Settings
2.5) Uninstalling the Driver
3.0) Known Issues, Bug Fixes
4.0) Contacting Connect Tech Inc.
1.0) INTRODUCTION
============
Connect Tech Inc. proudly presents the WhiteHEAT USB. The WhiteHEAT USB
brings a revolution in multi-port serial communications to USB bus compatible
computers.
The Connect Tech WhiteHEAT USB features compatibility with standard 16550
multi-port serial ports. The WhiteHEAT USB is a USB compliant Plug and Play
multi-port serial converter.
The WhiteHEAT USB utilizes the 16C654 UART, supporting 50 - 115200, 230400
and 460800 baud. The 16C654 UART supports hardware (RTS/CTS) and software
(XON/XOFF) flow control. With this, PPP and ZMODEM transfers can be achieved
at extremely high speeds.
2.0) USING THE WhiteHEAT USB
=======================
2.1) Driver Install
--------------
In order to install the WhiteHEAT USB driver under Windows XP please
follow the next 6 steps:
Note: If you have downloaded the drivers from the Connect Tech Inc. web
site, please unzip them into a temporary directory before proceeding
(please take note of the directory for future reference).
During the install click "Continue Anyway" on any warning messages
that appear pertaining to the driver not being signed. If you do
not, the installation will be aborted and the WhiteHEAT USB
communications ports will be unavailable for use.
1. Connect the WhiteHEAT USB to the PC via the supplied USB cable (or
a compatible equivalent).
2. After the USB cable is connected Windows will display the "Found New
Hardware Wizard".
If you are installing the drivers from the Windows driver diskette:
- Choose the "Install the software automatically" option.
- Insert the diskette.
- Click "Next".
- Skip to step 4.
If you are installing the drivers from a downloaded zip file:
- Choose the "Install from a list or specific location" option.
- Click "Next".
3. If you are installing the drivers from the Windows driver diskette
please skip to step 4.
a) Select the "Search for the best driver in these locations" option.
b) Uncheck the "Search removable media" checkbox.
c) Check the "Include this location in the search" checkbox.
d) Enter the path to the temporary directory that you unzipped the
drivers to (or use the "Browse" button to locate it).
e) Click "Next".
4. The wizard should find the drivers and say that it is installing the
software for the "WhiteHEAT USB (Firmware Loader)". Please wait until
it is complete. During this time you should see the WhiteHEAT USB LED
lights come on (if they were not already) and then go off.
5. When the wizard has finished installing the software click "Finish".
6. If the "Found New Hardware Wizard" appears again goto step 2
and follow the steps again. It is possible that the wizard will
appear 5 more times for the following reasons:
- After the firmware has been loaded.
During this install it is installing the software for the
"WhiteHEAT USB"
- Once for each on the communications ports (4 of them).
During this install it is installing the software for "Port X",
where X = 1 to 4. Each of these installs should cause the
corresponding port's LED light to blink briefly.
After installation is complete you can examine the WhiteHEAT USB
communications ports by going to Start -> Control Panel -> System - >
Hardware -> Device Manager -> Ports.
Your WhiteHEAT USB communications ports will appear as "WhiteHEAT USB
(XXXXXX) Port Y (COMZ)", where XXXXXX is the serial number on the bottom
of your WhiteHEAT USB box, Y is the port number on the WhiteHEAT USB box,
and Z is the assigned communications port number (in order to change this
assignment see section 2.4 - Advanced WhiteHEAT USB Settings).
2.2) Updating the Driver
-------------------
In order to update the WhiteHEAT USB driver under Windows XP please follow
the next 2 steps:
Note: If you have downloaded the drivers from the Connect Tech Inc. web
site, please unzip them into a temporary directory before proceeding
(please take note of the directory for future reference).
During the update click "Continue Anyway" on any warning messages
that appear pertaining to the driver not being signed. If you do
not, the driver update will be aborted and the new driver will not
be installed.
1. Open Device Manager by going to Start -> Control Panel -> System - >
Hardware -> Device Manager. From Device Manager expand the
"Multi-port serial adapters" node. Select the WhiteHEAT USB device
that you wish to update and then from the "Action" menu, choose
"Update Driver..."
2. The "Hardware Update Wizard" appears and behaves just like the "Found
New Hardware Wizard". Follow the steps just like in section 2.1 -
Driver Install to install the new driver.
2.3) Interpreting the Status LED Lights
----------------------------------
If the WhiteHEAT USB is connected to a USB port on a PC which is currently
running, the LED labelled as "USB" will periodically blink, resembling a
heart beat, confirming the connection of the WhiteHEAT USB to the USB
port. If this LED is not blinking and the WhiteHEAT USB IS connected to
the PC then the driver is not running properly.
When a communication device is connected to a WhiteHEAT USB port, the
corresponding LED for that port number will be lit solid indicating a
connection has been made from the WhiteHEAT USB port to the communication
device.
When data is flowing through a WhiteHEAT USB port, the corresponding LED
for that WhiteHEAT USB port and the "USB" LED will blink indicating there
is data traffic on that port.
2.4) Advanced WhiteHEAT USB Settings
-------------------------------
Each WhiteHEAT USB communications port has various advanced settings that
can be modified. To access these settings open Device Manager (Start ->
Control Panel -> System - > Hardware -> Device Manager) and expand the
"Ports" node. Select the WhiteHEAT USB communications port that you wish
to view the settings for and then select "Properties" from the "Action"
menu.
The properties dialog box should appear for the port, select the
tab labelled "WhiteHEAT Port Settings". Here you can change the default
port settings (baud, data bits, stop buts, etc.).
To view/modify the advanced settings click on the "Advanced..." button.
From here you can change the assigned COM number as well as give the port
a descriptive text value. This value can be anything you wish but will be
truncated to 20 characters. The value of this text field will appear in
device manager beside the corresponding communications port.
Baud rate mapping is not currently supported in the advanced properties
but is intended as a future feature.
After making changes to the assigned COM number or the description click
"OK" to save them. These changes may not appear in Device Manager until
you close and re-open Device Manager, however the changes are in place as
soon as "OK" is pressed.
2.5) Uninstalling the Driver
-----------------------
To uninstall the WhiteHEAT USB driver do the following:
1. Open Device Manager (Start -> Control Panel -> System - > Hardware ->
Device Manager) and expand the "Multi-port serial adapters" node.
2. Select the WhiteHEAT USB you wish to uninstall.
3. From the "Action" menu choose "Uninstall" and click "OK" when prompted
for confirmation.
Note: The communications ports associated with the uninstalled WhiteHEAT
USB will also me uninstalled.
3.0) KNOWN ISSUES, BUG FIXES
=======================
Feb 04, 2011
driver version: 3.7.5.4
64 bit OS support added.
Oct 12, 2006
driver version: 3.7.5.3
A race condition fixed for ClearCommError (IOCTL_SERIAL_GET_COMMSTATUS).
June 28, 2006
driver version: 3.6.5.3
Firmware modified to fix some flow control bugs.
May 01, 2006
driver version: 3.6.5.2
April 28, 2006
driver version: 3.4.5.1
some flow control bug on switching to no-flow control fixed.
April 03, 2006
---------------------
driver version: 3.1.4.22
Hibernation while port open is not supported but no system crash will happen,
app will have to close the port and open after resuming from hibernation.
Flow control issues for old CNC machine fixed.
December 15, 2005
---------------------
driver version: 3.0.4.21
I/O handling reworked, stanby is supported, hibernation while port open is
not supported but no system crash will happen, app will have to close the port
and open after resuming from hibernation.
September 16, 2003
---------------------
Fixed a bug during read that was producing some framing errors
driver version: 2.3.4.20
August 28, 2002
---------------------
Fixed bug in TX code that was locking multi-processor machines. New
driver version: 2.2.4.6
August 14, 2002
---------------------
Fixed some of the debugging messages. Some were being compiled into the
release build of the driver. New driver version: 2.1.4.6
August 9, 2002
--------------------
Hibernation is not supported in this release. Any attempts to go into
hibernation while a WhiteHEAT communications port is open has
unpredictable results. If no communications ports are open then you may
put your system into hibernate.
4.0) CONTACTING CONNECT TECH INC.
============================
If you have any problems, questions or suggestions regarding the WhiteHEAT
USB, please feel free to contact Connect Tech Inc.
Connect Tech Inc. can be reached in a variety of ways:
MAIL: Connect Tech Inc.
42 Arrow Road
Guelph, Ontario, Canada
N1K 1S6
TEL: 1-519-836-1291 or 1-800-426-8979 in North America
FAX: 1-519-836-4878
INTERNET:
Sales: sales@connecttech.com
Tech Support: support@connecttech.com
WWW: http://www.connecttech.com
Be sure to check the support section of our home page for answers to
technical questions at http://www.connecttech.com
Also be sure to browse the knowledge data base. If you don't find what you
are looking for, please contact the support department and let us know.
We will be glad to help you.
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Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.