########################################################################## DELL(TM) DIAGNOSTIC DISTRIBUTION PACKAGE FOR MICROSOFT(R) WINDOWS(R) ########################################################################## This readme file contains information about the Diagnostic Distribution Package (DDDP) for Dell systems running Microsoft Windows operating systems. The Diagnostic Distribution Package offers new levels of ease and flexibility for creating bootable media for running diagnostics outside of the customer operating system. ########################################################################## CONTENTS ########################################################################## * CRITICALITY * MINIMUM REQUIREMENTS * USAGE * KNOWN ISSUES * ADDITIONAL INFORMATION ########################################################################## CRITICALITY ########################################################################## Optional Dell recommends that you review specifics about the update to determine if it applies to your system. The update contains changes that impact only certain configurations, or provides new features that may/may not apply to your environment. ########################################################################## MINIMUM REQUIREMENTS ########################################################################## These DDDPs support Dell systems running the following Windows operating systems: * Windows 2000 Server (includes Windows 2000 Server and Windows 2000 Advanced Server) SP1 or later, and Windows Small Business Server [SBS] 2000, SP1 or later. * Windows Server(R) 2003 (includes Web, Standard, and Enterprise Editions) and Windows SBS 2003. * Windows Server 2003 for 64-bit Extended Systems (Standard and Enterprise). * Windows XP (Home Edition, Professional Edition, and Professional x64 Edition), SP1 or later. * Windows Vista 32-bit and 64-bit versions (Ultimate, Home Premium, Home Basic, Business, Enterprise). ########################################################################## USAGE ########################################################################## After executing the diagnostic package which was downloaded from the Dell support website, the DDDP application will start automatically after all files are extracted to the location you specify. You can restart the distribution package by running "DDDP.exe" from the folder location you specified when the download package originally ran. When the application starts, a dialog box is displayed where you can choose the media type to be created. Supported media types include: USB flash drives, diskettes (Server versions only), CDs, and a bootable hard-drive or diskette image that can be used as a Preboot Execution Environment (PXE) boot image or for remote booting via a Dell Remote Access (DRAC) card for servers. In addition, the diagnostic partition on the system (if it exists) may be updated from DDDP. Details for each media type are presented in the sections that follow. Note that in order to boot the media you create, you may need to change the boot sequence for your computer so that the media type you create is first in the boot sequence. See the User Guide for your system for more information on changing the boot sequence. Install to a USB Flash Drive Selecting this option will bring up a dialog box where you can select a USB flash drive to install the diagnostics from a drop-down list box. Flash drives can be hot plugged and will automatically be detected and added to the list without the need to restart the DDDP application. The drop-down list includes the drive letter (if assigned) in parentheses followed by the volume name in brackets "[]" followed by the size and description of the flash drive. Selecting the "Cancel" button will return to the main window and nothing will be written to the flash drive. Selecting "OK" will cause the flash drive to be reformatted to make it bootable, and the diagnostic files will be copied to it. All data that is already on the flash drive WILL BE ERASED. Local administrator rights are necessary to create a bootable flash drive from DDDP. Only flash drives up to 2 GB are supported. Note that flash drive boot functionality is not available on all systems. See the User Guide for your system to see if this is supported and if so how to change the boot order to boot from them. Also note that not all flash drives will be bootable even if DDDP can successfully write the diagnostics image to them. Create a Bootable Diskette Set (Server versions only) Only 1.44 MB diskettes are supported by this option. Drives supporting 1.44 MB diskettes may be selected by a drop-down list box. USB diskette drives can be hot plugged and will automatically be detected and added to the list without the need to restart the DDDP application. If you click "Cancel", nothing will be written to the diskette drive and the application will return to the main window. If you click "OK", then the "Diskette x of y" dialog will be displayed. This dialog will be updated for each diskette in the set to indicate the current diskette number and the total number of diskettes in the set. You may click the "Cancel" button to return to the main DDDP window if you want to abort the operation. After "OK" is clicked, the diskette will be formatted and the diagnostic files will be copied to it. All existing data on the diskettes used WILL BE ERASED. Create a Bootable CD NOTE: Some commercial packages have been found to not be able to create a bootable CD from the ISO image file created by DDDP. This is not an issue with DDDP but is rather a limitation of the commercial software package. We suggest if you cannot boot a CD created with a commercial package that you either directly burn the CD within DDDP or you try a different package to burn the ISO image. By default, this option will write an ISO image file to a user-selectable location. The full path to the file can be entered directly in the edit box at the bottom of the dialog, or you can select the "..." button to bring up a dialog box to select the location and the filename to use. Once created, the ISO image can be used along with commercial CD creation software to burn a CD or it may be used with Dell Remote Access Cards (DRAC 4/DRAC 5) for remote booting of servers through a DRAC card. You also have the option of burning a CD-R or CD-RW media directly from the DDDP application by clicking the "Burn Image..." check box. The checkbox will be grayed out if the system does not have a drive capable of burning CD-R or CD-RW media. Other media types are not supported by the application. If you click the "Cancel" button, then the image file or CD will not be created, and the application will return to the main window. If you click "OK", then the image file will be saved to the filename and location selected. Or, if the "Burn Image..." check box has been checked, then the "Burn CD" dialog will be displayed. From the "Burn CD..." dialog, you can select a CD recorder to use to create the CD from a drop-down list box. After you select OK, the CD will be erased, if needed, and if the media type is CD-RW. After that, the diagnostic data will be copied to the CD. This option only supports CD-R and CD-RW media. You must have a drive capable of writing to one or both of these media types. The capability of burning a CD directly from DDDP is not intended to support a wide variety of different CD burners and configurations. If the direct burn capability does not work in a particular hardware configuration, then it is best to create an ISO image and use commercial CD creation software to burn the image to a CD. Local administrator rights are necessary to burn a CD directly from DDDP. Update Existing Diagnostic Partition Note that a Diagnostic Partition or Utility Partition must already exist for this option to work. If there is not an existing Diagnostic Partition on the system then an error message will be displayed to let you know that an update is not possible. A diagnostic partition may normally only be created on the hard drive before the operating system is installed. Local administrator rights are necessary to update the diagnostic partition from DDDP. Click the "Update" button to update the diagnostic files on the diagnostic partition with this version of the diagnostics. Click the "Cancel" button to return to the main menu without updating the diagnostic partition. Create a Bootable Image When this option is selected, a dialog box will appear so that the location and name of the image file can be selected. The full path to the image file can be entered directly in the edit box at the bottom of the dialog or you may select the "..." button to bring up a dialog box to select the location and the filename to use. Depending on your needs you may also select whether a hard drive or diskette image will be created. Normally, the hard drive image type should be selected; however, in some cases the diskette format might be more appropriate. This will depend on where the image will be used and what capabilities are supported by that application. Note that if the image to create will not fit on a 2.88MB diskette, then the diskette image option will be grayed out. If you click the "Cancel" button, then the image file will not be written and the application will return to the main window. If you click "OK", then the image file will be saved in the filename and location selected. An image created by this option can be used as a PXE boot image or for remote booting via a Dell Remote Access Card (DRAC 5 only), you must use the diskette option. The Hard Drive option will not create a bootable image that can be uploaded to the virtual flash drive. The files will be visible but the drive will not boot correctly. You can however run DDDP on the server with the DRAC 5 and create a bootable virtual flash drive using the "Install to USB Flash Drive" option. DRAC 4 does not support bootable images created with this option instead try the bootable CD or ISO image type instead. See the DRAC documentation for additional information regarding the use of these features. Use of the resulting image to PXE boot into the diagnostics requires additional software and network infrastructure including a TFTP server, a DHCP server, and a boot loader capable of network booting. Specific instructions about how to do so on your network are beyond the scope of this readme file. Using an image file with a Dell Remote Access Card (DRAC) on servers Image files created with DDDP can be used with DRAC 4 and DRAC 5 for remote booting. This includes the .ISO image file that can be created under the "Create a Bootable CD" option. For the DRAC 4, only the .ISO image type will work. Even though the DRAC 4 supports a floppy image file, it only supports 1.44MB images which are too small to hold the diagnostics. For the DRAC 5, the .ISO image type is supported as well as the floppy image file type. Select the Diskette image type when creating the image. Note that you cannot create a hard drive image type file and use it with the virtual flash feature of the DRAC 5. The files will be visible but the virtual flash drive will not be bootable. For additional information see the appropriate DRAC user guide. ########################################################################## KNOWN ISSUES/LIMITATIONS ########################################################################## 1. Local administrator access is required to create bootable USB flash drives, update the diagnostic partition or to burn CD media from within the DDDP application. You can still create an ISO image of a bootable CD and burn that image from commercial CD creation software to create a bootable CD. 2. Diskettes and diskette images take a long time to boot. Dell recommends that you use one of the other media types when running diagnostics. 3. Only flash drives up to 2 GB are supported. 4. Dell Diagnostics are only available in the English language. 5. Some commercial CD burning software will not create a bootable CD from the ISO image created with DDDP. This is not an issue with DDDP but is rather a limitation of the commercial software package. We suggest if you cannot boot a CD created with a commercial package that you either directly burn the CD within DDDP or you try a different package to burn the ISO image onto the CD media. ########################################################################## ADDITIONAL INFORMATION ########################################################################## See the Dell Support website at "support.dell.com" for the most current information. ========================================================================== Information in this document is subject to change without notice. Copyright (C) 2005-2009 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: "Dell" is a trademark of Dell Inc.; "Windows Server", "Microsoft", "Windows Vista", and "Windows" are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. June 2009Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.