Readme for Protector Suite 2009 Copyright 2001-2010 by UPEK All Rights Reserved. -------------------------------------------------------------------- Thank you for using Protector Suite 2009. This Read Me file contains important information regarding the current version of this product. It is highly recommended to read the entire document. ___________________ WHAT'S IN THIS FILE - What is Protector Suite 2009 - Installation - Silent Install - SMS Install - Documentation - Known Problems ___________________________________________________________________ WHAT IS PROTECTOR SUITE 2009 Protector Suite 2009 is a desktop security and convenience product. Its components provide an easy and convenient access to your computer, web pages, and sensitive files using a biometric device. Installed components depend on the software version and licence used. In case you are not using a full licensed version of Protector Suite 2009 all features may not be available or will be available only in a limited mode. When you access a feature that is not fully available in the limited version of Protector Suite 2009, you will be prompted to upgrade. Purchasing license for full version is possible directly from the Control Center. _____________________ INSTALLATION Protector Suite 2009 installation is carried out by the Setup wizard. It is recommended to read explaining texts in wizard screens to avoid potential problems. The detailed description of the installation procedure can be found in the user documentation. Authentication hardware is installed together with the whole product. If you use an external type of hardware, connect it after you install the software part. You will be asked to do so after you reboot the computer after installation and log on your computer. If any problems, drivers can be found in driver folder. .NET and Windows biometric framework enabling for Server 2008 and Server 2008 R2 .NET framework All server versions must be enabled using "Server Roles" (in Administrative tools > Server manager go to Roles > Add role, choose Application Server and Add feature, finish the wizard and run Install) or "Features" (in Administrative tools > Server manager go to > Features > Add Features, choose .Net Framework [version] Features and run Install). Windows biometric framework Open Administrative tools > Server manager and choose Features > Add Features. Choose Windows Biometric Framework, click Next and run Install. _______________________ SILENT INSTALL Silent installation of Protector Suite 2009 is also possible. On Windows Vista and Windows 7, silent setup must be run from elevated Command prompt. In the Install directory on your CD-ROM choose 32-bit or 64-bit version and run pshome.msi. Use the following syntax: msiexec.exe /i pshome.msi <PROPERTY=VALUE> /q Example: msiexec.exe /i pshome.msi INSTALLDIR="F:\Program Files\Protector Suite 2009" /q You can specify the following properties: INSTALLDIR Installation directory NOSAFE Set to 1 if you do not want to install File Safe. NOPP Set to 1 if you do not want to install Password Bank. NOAPPL Set to 1 if you do not want to install Application Launcher. NOEWAL Set to 1 if you do not want to install E-Wallet. NOSPG Set to 1 if you do not want to install Strong Password Generator. All properties are optional. To uninstall, use /x instead of /i. During standard uninstall with user interface, dialogs for selecting whether to delete existing passports and disable the boot security feature are displayed. In silent uninstall, you can use the following properties: DELPAS Set DELPAS="1" to delete existing passports. If these properties are not defined, or have any other value, passports are left on the computer. The boot security remains enabled. If you leave the boot security on, you will not be able to edit fingerprints in the boot security memory unless you re-install the Protector Suite. Example: msiexec.exe /x pshome.msi DELPAS="1" /q uninstalls Protector Suite 2009, deletes all existing passports, and leaves the boot security on. ___________________ SMS INSTALL SMS Installations are also supported. Open SMS Administrator Console, create a new package and set package properties in a standard way. Open the package and select New-Program in Programs item. To the command line field, enter msiexec.exe /i pshome.msi /m yourmiffilename /q Optionally, enter desired parameters as described in the Silent Install section. Setup normally reboots at the end of installation process. If you want to suppress all reboots during installation and reboot later (after installing more programs), add REBOOT="ReallySuppress" to the list of properties. __________________________ DOCUMENTATION You can find the documentation of the Protector Suite 2009 in the \Doc directory on the installation CD. The documentation is in pdf format. If you do not have Acrobat Reader installed on your computer, you can download it from www.adobe.com. ____________________________ KNOWN PROBLEMS My Safe to File Safe conversion and various antivirus programs My Safe host files cannot be mounted when some antivirus programs are on. This problem exists e.g. with Norton AntiVirus, or Sophos. The solution is to set the antivirus program to ignore My Safe host files. Scanning host files does not make sense due to the encrypted nature of My Safe. Excluding My Safe in Norton AntiVirus: 1. Open NAV Options dialog 2. Go to System | Exclusions. Add a new entry for *.fdp and enable Include subfolders checkbox. 3. Go to System | Auto Protect |File types to scan | Select extensions and add .fdp entry. Excluding My Safe in Sophos: 1. Run Sophos AntiVirus "configuration center" 2. Select ICClient tab. 3. Choose Options | Configuration from the menu. 4. Choose Check tab and uncheck the Automatically detected as executable type checkbox. 5. Click OK. File Safe Drag-and-drop (Copy-and-paste) on Vista If you try to drag-and-drop (copy-and-paste) on Vista from File Safe into a folder under UAC protection, no elevation prompt is displayed and operation fails with "Access denied". It is necessary to copy the file into a folder which you can access and then perform the copy operation in a standard way. Standby Problem Computer can be woken up from standby by a finger even if "Allow this device to bring PC out of standby" is unchecked. The driver is not able to turn remote wakeup off in situation when remote wakeup is disabled and selective suspend enabled in the device manager. Both check boxes must be unchecked for the correct behavior. Unsupported installation bootstrapper on 64-bit Windows XP If you are using 64bit XP, run pshome.msi manually as the exe bootstrapper is not supported. Upgrade Problems We recommend to export your passport for backup purposes before upgrading to the Protector Suite 2009 for Windows 7 (your passport may not be accessible in case that you were using enrollment to device or multifactor). It is not possible to upgrade versions 5.4 and older, you will be prompted to unistall the application and install a new version. When Protector Suite 2009 is installed in the Program Files folder and the content of Program Files folder on the system drive is mounted from another partition, some Protector Suite 2009 files will not be upgraded. This is a problem of the installer which is trying to move the files from local caches after reboot. As the file is in fact on a diffeent disk this fails. If another folder than Program Files is mounted and Protector Suite 2009 is installed there, this problem will not occur. Application Launcher Problem Applications launched by a finger are not always shown as topmost and in an active window. This issue is not linked with Protector Suite 2009 and is caused by MS Windows architecture.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.