3Com Corporation 3Com Megahertz 10/100 LAN CardBus PC Card Technical Support Locator 3Com offers worldwide adapter support 24 hours a day, seven days a week, through automated on-line systems. Support Databases ----------------- Our most current solutions can be found at: http://knowledgebase.3com.com Our file library can be found at: http://support.3com.com Email ----- If you are not able to find your solution through one of the automated on-line systems, please generate a log file from the LAN Diagnostics. Send the generated log file in an email to: US/North America: 3com_US_nic_family@3mail.3com.com Europe: European_Technical_Support@3com.com Asia/Pacific Rim: apr_nic_family@3com.com Only emails with generated log files attached will be answered. CardBoard Bulletin Board Service (BBS) -------------------------------------- You can obtain software drivers, updates, patches, and fixes on CardBoard, 3Com's menu-driven bulletin board service. CardBoard also provides product information and diagnostic programs. For access, call the CardBoard telephone number nearest you and set up your modem as follows: Australia (61) (2) 9955 2073 Up to 14,400 bps Brazil (55) (11) 5181 9666 Up to 14,400 bps France (33) (1) 69 86 69 54 Up to 14400 baud, 8 data bits, no parity, 1 stop bit Germany (49) 89 62732 188 Up to 28800 baud, 8 data bits, no parity, 1 stop bit Hong Kong (852) 2537 5601 Up to 14400 baud Italy (39) (2) 27 30 06 80 Up to 14400 baud, 8 data bits, no parity, 1 stop bit Japan (81) (3) 3345 7266 Up to 14400 baud Mexico (52) (5) 520 7835 Up to 28800 baud P.R. of China (86) (10) 684 92351 Up to 14400 baud Taiwan, R.O.C. (886) (2) 377 5840 Up to 14400 baud U.K. (44) (1442) 438278 Up to 28800 baud , 8 data bits, no parity, 1 stop bit U.S. (1) (847) 262-6000 Up to 56K (V.90 & X2), 8 data bits, no parity, 1 stop bit. ISDN also supported For information on additional international CardBoard access numbers, contact your local 3Com office. A list of international sales offices appears later in this document. 3ComFacts --------- This automated fax service sends printed installation diagrams, configuration drawings, troubleshooting instructions, and technical articles to your fax machine. To access 3ComFacts, call the numbers shown below from anywhere in the world, using a touch-tone telephone: (1) (408) 727-7021 Support from Your Network Supplier ---------------------------------- If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners that are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services. U.S. and Canada Call the following number to locate your local 3Com sales office: U.S. (1) (800) NET-3Com The 3Com sales office will refer you to the nearest 3Com authorized service partner. If you are unable to contact your network supplier, see the following section on how to contact 3Com. Support from 3Com ----------------- If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers technical telephone support services. To find out more about your support options, please call the 3Com technical telephone support phone number at the location nearest you. When you contact 3Com for assistance, have the following information ready: Product model name, part number, and serial number A list of system hardware and software, including revision levels Diagnostic error messages Details about recent configuration changes, if applicable Asia Pacific Rim ---------------- Australia 1 800 678 515 China From anywhere in China: 86 21 6350 1590 From Shanghai: 10 800 3656 Hong Kong 800 933 486 India 61 2 9937 5085 Indonesia 001 800 61 009 Japan 0031 61 6439 Malaysia 1800 801 777 New Zealand 0800 446 398 Singapore 800 6161 463 S. Korea From anywhere in S. Korea: 82 2 34555 6455 From Seoul 00798 611 2230 Taiwan 0080 622 261 Thailand 001 800 611 2000 Pakistan 61 2 9937 5085 Philippines 1235 61 266 2602 Europe ------ From anywhere in Europe, Call: +31 (0)30 6029900 From the following European countries, you may us the toll-free numbers: Austria 06 607468 Belgium 0800 71429 Denmark 800 17309 Finland 0800 113153 France 0800 917959 Germany 0130 821502 Hungary 00800 12813 Ireland 1 800 553117 Israel 177 3103794 Italy 1678 79489 Netherlands 0800 027788 Norway 800 11376 Poland 0800 3111206 Portugal 05 05313416 South Africa 0800 995014 Spain 900 983125 Sweden 020 795482 Switzerland 0800 55 3072 U.K. 0800 966197 Latin America Argentina 541 312 3266 Brazil 55 11 523 2725, ext. 422 Colombia 571 629 4847 Mexico 01 800 849 2273 North America Anywhere in North America: 1 800 NET 3Com 1 800 638 3266 Returning Products for Repair ----------------------------- A product sent directly to 3Com for repair must first be assigned a Return Materials Authorization number (RMA). A product sent to 3Com without an RMA number will be returned to the sender unopened, at the sender's expense. When you call for an RMA number, be prepared to provide the product name,serial number, and diagnostic error messages. Payment, shipping instructions, and turnaround time will be confirmed when the RMA number is assigned. To obtain an RMA number, call or fax: Asia, Pacific Rim Phone 65 543 6500 Fax 65 543 6348 Europe, South Africa, and Middle East Phone +44 1442 435860 Fax +44 1442 435718 From the following European countries, you may call the toll-free numbers; select option 2 and then option 2: Austria 06 607468 Belgium 0800 71429 Denmark 800 17309 Finland 0800 113153 France 0800 917959 Germany 0130 821502 Hungary 00800 12813 Ireland 1800553117 Israel 177 3103794 Italy 1678 79489 Neherlands 0800 0227788 Norway 800 11376 Poland 00800 3111206 Portugal 05 05313416 South Africa 0800 995014 Spain 900 983125 Sweden 020 795482 Switzerland 0800 55 3072 U.K. 0800 966197 Latin America Phone 1 408 326 2927 Fax 1 408 326 6883 U.S. Phone (800) 876-3266 Fax (408) 326-7120 NOTE: RMA forms (except Europe) are available on CardFacts. Dial (408) 727-7021. All other locations Phone (408) 492-1790 Fax (408) 326-7120 %VER 1.000.001Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.