1. 3comed53.exe Driver
2. SUPPORT.TXT File Contents

SUPPORT.TXT Driver File Contents (3comed53.exe)

3Com Corporation
EtherDisk Diskette for the EtherLink III LAN PC Card 
Technical Support


3Com offers worldwide adapter support 24 hours a day, 
seven days a week, through automated on-line systems.


CardBoard Bulletin Board Service (BBS)
--------------------------------------

You can obtain software drivers, updates, patches, and 
fixes on CardBoard, 3Com's menu-driven bulletin board 
service.  CardBoard also provides product information 
and diagnostic programs.  For access, call the CardBoard
telephone number nearest you and set up your modem as 
follows:

France  (33) (1) 69 86 69 54
        Up to 9600 baud, 8 data bits, no parity, 
        1 stop bit

Germany (49) 89 62732 188/189
        Up to 9600 baud, 8 data bits, no parity, 
        1 stop bit

Italy   (39) (2) 27 30 06 80
        Up to 9600 baud, 8 data bits, no parity, 
        1 stop bit

U.K.    (44) (44) 2 278278
        Up to 14400 baud (or 38400 with compression 
        support), 8 data bits, no parity, 1 stop bit

U.S.    (1) (408) 980-8204
        Up to 14400 baud, 8 data bits, no parity, 
        1 stop bit

For information on additional international CardBoard 
access numbers, contact your local 3Com office.  A 
list of international sales offices appears later 
in this document.

3ComFacts
---------
This automated fax service sends printed installation 
diagrams, configuration drawings, troubleshooting 
instructions, and technical articles to your fax machine.  
To access 3ComFacts, call the numbers shown below from 
anywhere in the world, using a touch-tone telephone:

     North America:  (1) (408) 727-7021
     Europe:  (44) (442) 278279
     Elsewhere:  Contact your local 3Com office for 
                 an updated list of access numbers.
        
Local access is also available within the following 
countries using the numbers below:

     UK -       0800 626403
     France -   05 908158
     Germany -  0130 818063
     Italy -    1678 99085
     Sweden -   020 792954
     Netherlands - 06 0228049
     Denmark -  800 17319
     Norway -   050 11062
     Finland -  9800 14444
 
Within 3ComFacts, choose CardFacts for adapter 
information or NetFacts for network system product 
information.  
 
To access the current listing of compatible 
hardware/software for the EtherLink III PC Card (3C589) 
adapter from 3ComFacts, choose CardFacts and request 
document 4319 for the PC Card Hardware Compatibility 
Guide and document 9071 for the Software Compatibility 
Guide.  The documents will be sent to your FAX machine.


Ask3Com
-------
This on-line service is located on CompuServe and contains 
extensive technical and marketing information about all 3Com 
products.  To use Ask3Com, you must have a CompuServe 
account.  Call (1) (800) 848-8990 to obtain your local 
CompuServe dial-in phone number and open an account.  After 
you have logged in to CompuServe, type "GO THREECOM" and 
press [Enter] to see the Ask3Com main menu.

Novell Technical Support
------------------------

For information on technical support for Novell's 
products:

     - Call 1-800-NETWARE (Novell's main phone number is 
       801-429-7000)
     - Refer to NETWIRE on CompuServe
     - Contact your local Novell network supplier or 
       authorized service center.

Microsoft Technical Support
---------------------------

For information on technical support for Microsoft's 
products:
 
    - Call 1-206-454-2030
    - Contact your local Microsoft network supplier 
      or authorized service center.

IBM
---

For information on technical support for IBM's products, 
contact your local IBM network supplier or authorized 
service center.

Support from Your Network Supplier
----------------------------------

If additional assistance is required, contact your network 
supplier.  Many suppliers are authorized 3Com service 
partners that are qualified to provide a variety of 
services, including network planning, installation, 
hardware maintenance, application training, and support 
services.

 U.S. and Canada

 Call the following number to locate your local 3Com sales 
 office:

 U.S.     (1) (800) NET-3Com

 The 3Com sales office will refer you to the nearest 3Com 
 authorized service partner.

 Outside the U.S. and Canada

 To locate a 3Com authorized service partner near you, 
 contact your local 3Com sales office.

 Australia                (61) 2 959 3020
 Belgium/Netherlands      (31) 25 032 2120
 France                   (33) 1 698 66800
 Germany                  (49) 89 627320
 Hong Kong                (852) 868-9111
 Italy                    (39) 2 2730 2041
 Japan                    (81) 3 3243 9234
 Nordic                   (46) 8 703 4870
 Singapore                (65) 321 8929
 Taiwan                   (886) 2 577 4352
 U.K.                     (44) 628 890 670

 When you contact a 3Com authorized service partner 
 for assistance, have the following information ready:

 - Diagnostic error messages
 - A list of system hardware and software, including 
   revision levels
 - Detail on recent configuration changes, if applicable.

3Com's service partner will determine what action needs 
to be taken to resolve the problem.  3Com service partners 
can verify hardware failures and advise you when it is more 
cost-effective to replace, rather than repair, a product.

Returning Products for Repair
-----------------------------

A product sent directly to 3Com for repair must first be 
assigned a Return Materials Authorization number (RMA).  
A product sent to 3Com without an RMA number will be 
returned to the sender unopened, at the sender's expense.
When you call for an RMA number, be prepared to provide 
the product name,serial number, and diagnostic error 
messages.  Payment, shipping instructions, and turnaround 
time will be confirmed when the RMA number is assigned.

To obtain an RMA number, call or fax:

Europe            Phone  (44) (44) 2 278127
                  Fax    (44) (44) 2 236824

U.S.              Phone  (800) 876-3266, press option 2
                  Fax    (408) 764-7290

NOTE:  RMA forms (except Europe) are available on CardFacts.  
Dial (408) 727-7021.

 Outside Europe    Phone  (408) 492-1790
 and the U.S.      Fax    (408) 764-7290

 (%VER  Technical Support v2.2b)