Readme for Protector Suite QL 5.8 Copyright 2001-2007 by UPEK All Rights Reserved. -------------------------------------------------------------------- Thank you for using Protector Suite QL. This Read Me file contains important information regarding the current version of this product. It is highly recommended to read the entire document. ___________________ WHAT'S IN THIS FILE - What is Protector Suite QL - Installation - Silent Install - SMS Install - Documentation - Known Problems ___________________________________________________________________ WHAT IS PROTECTOR SUITE QL Protector Suite QL is a desktop security and convenience product for Windows 2000, XP and Vista. Its components provide an easy and convenient access to your computer, web pages, and sensitive files using a biometric device. The product is designed to be extremely easy to install and to use. Protector Suite QL enables - fingerprint logon (with boot security support for strip sensor) - fingerprint fast user switching (on Windows XP/Vista) - accessing web pages and replaying forms using your fingerprint - registering dialogs - storing and accessing your sensitive files in a special "File Safe" archive using your fingerprints - launching favorite application using your fingerprints _____________________ INSTALLATION Protector Suite QL installation is carried out by the Setup wizard. It is recommended to read explaining texts in wizard screens to avoid potential problems. The detailed description of the installation procedure can be found in the user documentation. Authentication hardware is installed together with the whole product. If you use an external type of hardware, connect it after you install the software part. You will be asked to do so after you reboot the computer after installation and log on your computer. If any problems, drivers and instructions can be found in tc-driver folder. _______________________ SILENT INSTALL Silent installation of Protector Suite QL is also possible. On Windows Vista, silent setup must be run from elevated Command prompt. 32-bit OS: Run Setup.exe in the Install directory on your CD-ROM. Use the following syntax: Setup.exe <PROPERTY=VALUE> /q /i Example: Setup.exe USERNAME="Test user" COMPANYNAME="MyCompany" INSTALLDIR="F:\Program Files\Protector Suite QL" /q /i 64-bit OS: Run Setup.msi in the Install directory on your CD-ROM. Use the following syntax: msiexec.exe /i Setup.msi /q <PROPERTY=VALUE> Example: msiexec /i Setup.msi /q USERNAME="Test user" COMPANYNAME="MyCompany" INSTALLDIR="F:\Program Files\Protector Suite QL" You can specify the following properties: INSTALLDIR Installation directory NOSAFE Set to 1 if you do not want to install File Safe. NOPP Set to 1 if you do not want to install Password Bank. NOAPPL Set to 1 if you do not want to install Application Launcher. All properties are optional. To uninstall, use /x instead of /i. During standard uninstall with user interface, dialogs for selecting whether to delete existing passports and disable the boot security feature are displayed. In silent uninstall, you can use the following properties: DELPAS Set DELPAS="1" to delete existing passports. If these properties are not defined, or have any other value, passports are left on the computer and the boot security remains enabled. If you leave the boot security on, you will not be able to edit fingerprints in the boot security memory unless you re-install the Protector Suite. Example: Setup.exe DELPAS="1" /q /x uninstalls Protector Suite QL, deletes all existing passports, and leaves the boot security on. ___________________ SMS INSTALL SMS Installations are also supported. Open SMS Administrator Console, create a new package and set package properties in a standard way. Open the package and select New-Program in Programs item. To the command line field, enter Setup.exe /m yourmiffilename /q /i Optionally, enter desired parameters as described in the Silent Install section. Setup normally reboots at the end of installation process. If you want to suppress all reboots during installation and reboot later (after installing more programs), add REBOOT="ReallySuppress" to the list of properties. __________________________ DOCUMENTATION You can find the documentation of the Protector Suite QL in the \Doc directory on the installation CD. The documentation is in pdf format. If you do not have Acrobat Reader installed on your computer, you can download it from www.adobe.com. Hardware specific installation and troubleshooting information for your authentication hardware you will find in the README.TXT file in \tc-driver directory. ____________________________ KNOWN PROBLEMS My Safe to File Safe conversion and various antivirus programs My Safe host files cannot be mounted when some antivirus programs are on. This problem exists e.g. with Norton AntiVirus, or Sophos. The solution is to set the antivirus program to ignore My Safe host files. Scanning host files does not make sense due to the encrypted nature of My Safe. Excluding My Safe in Norton AntiVirus: 1. Open NAV Options dialog 2. Go to System | Exclusions. Add a new entry for *.fdp and enable Include subfolders checkbox. 3. Go to System | Auto Protect |File types to scan | Select extensions and add .fdp entry. Excluding My Safe in Sophos: 1. Run Sophos AntiVirus "configuration center" 2. Select ICClient tab. 3. Choose Options | Configuration from the menu. 4. Choose Check tab and uncheck the Automatically detected as executable type checkbox. 5. Click OK. File Safe Drag-and-drop (Copy-and-paste) on Vista If you try to drag-and-drop (copy-and-paste) on Vista from File Safe into a folder under UAC protection, no elevation prompt is displayed and operation fails with "Access denied". It is necessary to copy the file into a folder which you can access and then perform the copy operation in a standard way. Standby Problem Computer can be woken up from standby by a finger even if "Allow this device to bring PC out of standby" is unchecked. The driver is not able to turn remote wakeup off in situation when remote wakeup is disabled and selective suspend enabled in the device manager. Both check boxes must be unchecked for the correct behavior. Upgrade Problem When Protector Suite QL is installed in the Program Files folder and the content of Program Files folder on the system drive is mounted from another partition, some Protector Suite QL files will not be upgraded. This is a problem of the installer which is trying to move the files from local caches after reboot. As the file is in fact on a diffeent disk this fails. If another folder than Program Files is mounted and Protector Suite QL is installed there, this problem will not occur. Application Launcher Problem Applications launched by a finger are not always shown as topmost and in an active window. This issue is not linked with Protector Suite QL and is caused by MS Windows architecture. Importing Security Token If you are using a proxy server for your Internet connection, the proxy server address and port must be set in Internet Options/Connections in the Control Panel. Problems with the RSA client If you are using RSA SecurID Softtoken 3.0 you need to upgrade it to the 4.0 version or unistall it completely. Otherwise, the Protector Suite QL installation without the RSA SecurID support must be used. In this case use the OTP=0 parameter for the installation.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.