XIRCOM CARDBUS ETHERNET ADAPTERS
Software Release Version 3.01
January 10, 2000
___________________________________________________________________
Thank you for purchasing your Xircom CardBus Ethernet adapter.
The drivers in this software release are compatible with the
following Xircom CardBus Ethernet Adapters:
Product Name Model Number
------------ ------------
CardBus Ethernet 10/100 Adapter CBE-10/100BTX
CardBus Ethernet II 10/100 Adapter CBE2-100BTX
RealPort CardBus Ethernet 10/100 Adapter RBE-100BTX
RealPort2 CardBus Ethernet 10/100 Adapter R2BE-100BTX
Xircom has done everything to ensure that our adapters are
compatible with the widest range of portable PCs possible. As
a company, we are equally committed to customer satisfaction and
timely response to the needs and concerns of our customers.
Xircom CardBus Ethernet Adapters are designed to work with
portable PC's that include a CardBus PC Card slot. CardBus is
the next generation PC Card (PCMCIA) standard. It enables
portable PC's to incorporate a PCI based 32-bit bus, which
dramatically improves performance.
The CardBus Ethernet II 10/100 Adapter (CBE2) is Xircom's
second generation CardBus Ethernet adapter. It incorporates the
latest in LAN technology, including advanced power management
capabilities. It supports Wake on LAN, Magic Pack (TM), ACPI and
the CardBus Power Management Specification.
The RealPort CardBus Ethernet 10/100 Adapter (RBE) includes all
the features of CBE2 in the RealPort Integrated PC Card form
factor.
The RealPort2 CardBus Ethernet 10/100 Adapter is an evolutionary
step in the RealPort Integrated PC Card family, providing notebook
users with an even wider range of cable-free information access
solutions. RealPort2 Integrated PC Cards can be used alone or mixed
and matched with other RealPort2 cards to meet individual customized
needs for personalized information access now and in the future. See
the Xircom web site for more information on available technologies
in the RealPort2 line of products.
For the latest information on all Xircom products, visit the
Xircom Website at: http://www.xircom.com/
CONTENTS
--------
1) Xircom CardBus Ethernet Adapter Characteristics
2) What's New in the 3.01 Software Release
3) Notes Regarding Card and Socket Services
4) Release Notes/Known Limitations
5) Using the CBE/CBE2/RBE/R2BE in Windows 2000
6) Machine Specific Notes
7) SNMP Agent
8) SCO Unix Support
9) Xircom Customer Support
1) XIRCOM CARDBUS ETHERNET ADAPTER CHARACTERISTICS
==================================================
10/100Mbps connectivity - Allows portable PCs equipped with a
CardBus slot to connect to 100Base-TX Ethernet networks to take
advantage of higher network bandwidth. See model descriptions below
for additional information.
Takes advantage of the PCI-based 32-bit bus provided by the CardBus
slot. This eliminates the bottleneck of a 16-bit bus, thus providing
high-performance 100Mb networking.
NWay Auto-negotiation of 10 or 100Mbps Ethernet connection rate -
Upon initialization, the adapter will automatically adopt the speed
of the network port to which it is attached, allowing it to be used
seamlessly on either 10Mbps (10Base-T) or 100Mbps (100Base-TX)
network segments.
Support for Windows NT 4.0 Card and Socket Services from SystemSoft,
Phoenix, Softex and Award.
Full suite of network driver support - Allows 10Mbps or 100Mbps
connection across a wide range of operating systems and networks.
Native 32-bit NDIS3 and NDIS4 driver support for Windows 95 and
Windows NT 4.0 is included. An NDIS5 driver is included for use with
Windows 98 and Windows 2000.
A Windows LAN diagnostic program.
Windows 3.x Installation Program - Automatically configures both PC
and NOS setup (DOS ODI and NDIS2) directly from Windows
versions 3.1 and 3.11.
SNMP network management agent included - Allows a portable PC to
be managed using SNMP-based network management software.
Models available:
-----------------
R2BE-100BTX Supports both 10Base-T and 100Base-TX with an
integrated RJ45 connector.
RBE-100BTX Supports both 10Base-T and 100Base-TX with an
integrated RJ45 connector.
CBE2-100BTX Supports both 10Base-T and 100Base-TX with a
single cable connector
CBE-100BTX Supports both 10Base-T and 100Base-TX with a
single cable connector
CardBus Ethernet II 10/100 Adapter (CBE2) Characteristics
---------------------------------------------------------
In addition to the common CardBus Ethernet Adapter characteristics
described at the beginning of Section 1, CBE2 supports the following
additional characteristics:
Support for using a second PC Card at the same time as the Xircom
CardBus adapter in any version of Windows 95 and Windows 98. (See
machine specific notes for limitations.)
Support for using a second PC Card at the same time as the Xircom
CardBus adapter in Windows NT 4.0.
Includes Xircom's Battery Save (TM) technology. When the LAN cable
is disconnected from the adapter, the CBE2 automatically puts itself
into a low power state. When the LAN cable is reattached, it
automatically powers itself back up.
Advanced power management capabilities including Wake on LAN, Magic
Packet, and support for the ACPI and CardBus Power Management
Specifications. However, current operating systems lack support for
these features. Support was not included in Windows 98 Second
Edition, and is not expected in the initial release of Windows 2000
for CardBus or PC Card adapters.
Xircom will provide updated drivers for Windows 2000 when
appropriate.
RealPort CardBus Ethernet 10/100 Adapter (RBE) Characteristics
--------------------------------------------------------------
In addition to the common CardBus Ethernet Adapter characteristics
described at the beginning of Section 1, RBE supports the following
additional characteristics:
Includes Xircom's Battery Save (TM) technology. When the LAN cable
is disconnected from the adapter, the RBE automatically puts itself
into a low power state. When the LAN cable is reattached, it
automatically powers itself back up.
Advanced power management capabilities including Wake on LAN, Magic
Packet, and support for the ACPI and CardBus Power Management
Specifications. However, current operating systems lack support for
some of these features. Support for Wake on LAN for CardBus
adapters was not included in Windows 98 Retail or Windows 98 Second
Edition. Support for Wake-on-LAN is not expected in the initial
release of Windows 2000 for CardBus adapters. Xircom will provide
updated drivers for Windows 2000 when appropriate.
2) WHAT'S NEW IN THE 3.01 SOFTWARE RELEASE
==========================================
* Support has been added for RealPort2 CardBus Adapters.
* New automatic NDIS driver selection (user modifiable) for installs
under Windows 9x and Windows 2000. See section 4 below.
3) NOTES REGARDING CARD AND SOCKET SERVICES
===========================================
The Personal Computer Memory Card International Association
(PCMCIA) has developed specifications governing the use of PC Cards
(formerly PCMCIA cards) in personal computer systems. The software
components that implement these specifications are called Card and
Socket Services. This software supports the ability of PC Card-
aware device drivers (known as clients) to share cards, sockets and
system resources.
Xircom CardBus Ethernet Adapters support the following Card and
Socket Services Software:
Windows 95
----------
Phoenix Card Manager 95 v. 4.0 for Windows 95 from Phoenix
Technologies Ltd.
SystemSoft CardWorks for Windows 95
Windows NT 4.0
--------------
CardExecutive for NT 4.0 from Phoenix Technologies
CardWizard for NT 4.0 from SystemSoft Corporation
PC Card Controller for NT from Softex Inc.
CardWare for Windows NT 4.0 from Award Software (full support if
version 6.0.015 or later)
Using CardWizard for NT 4.0 from SystemSoft Corp.
-------------------------------------------------
If using SystemSoft CardWizard, use the CBE NDIS3 driver. The NDIS3
driver is CBE.SYS and is found in the root of the CD-ROM.
Using Card Executive for NT 4.0 from Phoenix Technologies
---------------------------------------------------------
If using Phoenix Card Executive for NT 4.0, it is necessary to use a
special driver, CBENT.SYS. This driver is found in the \CBENT
directory of the CD-ROM, or of Disk 1 if using diskettes. When
prompted by Card Executive for the driver, insert either the CD-ROM
or Disk 1 and browse to the \CBENT directory.
Note: It is recommended that when installing the driver from within
the Card Executive application that you initially allow Softex to
search for the drivers PRIOR TO actually inserting the CD or diskette.
A message should appear indicating that the driver could not be
found and then you will be prompted for the path. Enter the path to
the \CBENT directory, insert the CD or diskette and continue. If
this is not done, the application may not prompt you for the
directory path, and the incorrect driver (CBE.SYS) may be installed
from the root of the CD-ROM or diskette.
Using PC Card Controller for NT 4.0 from Softex, Inc.
-----------------------------------------------------
Follow the above instructions for using Card Executive from Phoenix
Technologies.
Using CardWare for Windows NT 4.0 from Award Software
-----------------------------------------------------
If using Award CardWare for NT 4.0, it is necessary to use the
standard NDIS4 or NDIS3 driver. The NDIS4 driver is CBEN4.SYS and is
found in the root of the Windows 95, 98 and NT Installation Disk.
The NDIS3 driver is CBE.SYS and is found in the \NDIS3 directory
of the Windows 95, 98 and NT Installation Disk.
When using CBE.SYS or CBEN4.SYS with versions of Award CardWare
prior to 6.0.015 the CardBus driver will co-exist with Award's
software but full functionality including hot swapping and hot
insertion are not supported. Full support including hot
insertion and hot swapping are available with Award version
6.0.015 or later.
DO NOT USE CBENT.SYS with Award CardWare. It does not support
Award CardWare at this time.
4) RELEASE NOTES/KNOWN LIMITATIONS
==================================
The version number for the entire release of this driver set is
version 3.01. The following environments are supported:
Driver Name Description
----------- -----------
CBE.SYS NDIS3 Driver for Microsoft Windows 95 (OSR2),
Windows 98 and NT 4.0
CBEN4.SYS NDIS4 Driver for Microsoft Windows 95 (OSR2),
Windows 98 and NT 4.0
CBEN5.SYS NDIS5 Driver for Microsoft Windows 98 and
Windows 2000
CBENT.SYS NDIS3 Driver for use with NT 4.0 Card and Socket
Services supporting PCMCIA Proposal 187,
specifically Phoenix Card Executive and Softex
PC Card Controller.
CBEODI.COM 16-bit ODI Driver for DOS and Windows 3.X
CBE.LAN 32-bit ODI Client/Server Driver for DOS,
Windows 3.X and Windows 95
CBENDIS.EXE NDIS2 Driver for Windows 3.X supporting LAN MANAGER,
LAN REQUESTER and Lantastic 7.0
CBEODI.OS2 ODI Driver for OS/2
CBENDIS.OS2 NDIS2 Driver for OS/2
CBEPD.COM Packet Driver
CBETEST.EXE DOS Diagnostic Test Program
CBEDIAG.EXE Windows Diagnostic Test Program (Windows 95
OSR2, 98 and NT only)
APUNINST.EXE Xircom Utilities Uninstaller
Automatic NDIS Driver Selection
-------------------------------
This driver release now supports automatic NDIS version selection
for installs under Windows 9x and Windows 2000. For installs under
Windows 9X or Windows 2000, direct the install to the root of the
CD (or of floppy disk 1) when the drivers are requested.
The network property page tab of the CBE/RBE has a new entry
"NdisVersion". This entry contains the following:
Under
Windows 95OSR2: AutoSelect, NDIS3, NDIS4
Windows 98: AutoSelect, NDIS3, NDIS4, NDIS5
Windows 98SE: AutoSelect, NDIS3, NDIS4, NDIS5
Windows 2000: "NdisVersion" does not exist and NDIS5 is the
default driver. The Ndis Switcher is not used
with Windows 2000.
AutoSelect (the default) will choose the highest NDIS version
supported by the OS. The user can also manually switch between the
different supported versions of NDIS by going to NdisVersion in the
network properties of the adapter and selecting the desired driver.
Only drivers supported by the particular OS will be shown.
NOTE: NDIS switching is not supported in Windows NT 4.0. The NDIS4
driver will be installed by default by pointing to the root of the
CD or of Disk 1 if diskettes are created. The NDIS3 driver may be
installed by pointing to the \NDIS3 subdirectory.
TCP/IP Routing
--------------
This release contains a resolution for TCP/IP problems that occur
when the same network is accessed via a LAN connection and then
subsequently via a remote dial-up connection in Windows 95/98.
Typically, when the computer is connected to the network via the
LAN, routing tables are constructed that direct packets intended
for the network to the LAN interface. If the computer is then
used remotely and an attempt is made to connect to the same
network via dial-up networking, these packets may not be routed
to the dial-up interface because the presence of the active LAN
interface results in the system continuing to route packets to
it instead. In such instances, the simplest solution is to
remove the LAN interface from the computer, or to use a network
disabled profile. If neither of these solutions is
satisfactory, a third option is now available.
The drivers included with this release now support a new
configuration keyword named "DynamicLinkDetect" to overcome this
difficulty. The value of this keyword (ON or OFF) can be set by
going to Control Panel/Network/Network of Xircom.../Properties
/Advanced. The default value is ON. The activity governed by
this keyword operates as follows:
ON - The Ethernet interface is always active once the driver
initializes the adapter. An Ethernet cable need not be connected
to the port at boot time for the network side of the adapter to
initialize. If the cable is plugged in later or unplugged and
then re-connected, the adapter will dynamically detect the
presence of the link and connect to the LAN. This is the setting
recommended unless the symptoms described above are encountered.
OFF - The driver will only initialize the Ethernet interface if
an active connection to the network is present at boot time. If
the presence of an active link is not detected, the Ethernet
portion of the card will shut down. The OS will "assume" that
the interface is not present, and no packets will be routed to it.
As a result, the IP routing trouble discussed previously should
be eliminated.
Auto Polarity Correction
------------------------
Certain 10/100 switches (generally those using Broadcom
transceivers) implement automatic correction for polarity
reversed cables that is not completely compatible with the
same correction provided by the CBE/RBE. If the network speed
is forced to 10Mbps, severe throughput problems may be
experienced. To resolve this problem, a new Auto Polarity
keyword in the adapter's advanced properties has been added.
If needed, the default setting of ON (meaning that the card
will compensate for reversed cables) can be set to OFF to
disable polarity correction. This will restore normal throughput.
Initialization Delay
--------------------
Certain switches and routers are unable to immediately forward
network traffic when a network adapter first establishes link to
one of their ports due to initialization delays (generally while
routing tables are being updated). This problem is most commonly
seen when the network adapter is connected directly to ports on
the switch. This may cause an initial DHCP request to fail or
prevent login to a server. The adapter by default (when used
under some operating systems) will have almost no delay between
link and the initial network request. A new keyword,
Initialization Delay, has been added to the adapter's advanced
properties which will prevent forwarding of network requests for
a user-selectable period of time. Delays can be added ranging
from one to sixty seconds. In most cases adding a delay in the
one to three second range will be sufficient to resolve
the problem.
Known Limitations
-----------------
Support for O2Micro chipsets under NT 4.0 requires that the
laptop BIOS initialize the CardBus controller as a PCI device
and set up PCI routing.
In order to connect to a 100Base-TX Ethernet network, a Category
5 unshielded twisted pair (UTP) network cable terminating in a
male RJ-45 connector must be connected to a 100Mbps hub or
switch. Check with your LAN Administrator if you are not certain
of your network speed and infrastructure.
The Xircom CardBus Ethernet 10/100 Adapters are designed to
connect to a 100Base-TX network. They do not support 100VG-AnyLAN
or 100BaseT4 networks.
When running the LAN Requester install, the CBENDIS.EXE file does
not get copied to the NET directory. The file needs to be
manually copied from the CD-ROM to the NET directory on the
user's hard drive.
When running the Lantastic 7.0 install, the CBENDIS.EXE file does
not get copied to the LANTASTI directory. The file needs to be
manually copied from the CD-ROM to the LANTASTI directory on the
users hard drive.
If the CBE or CBE2 Adapters do not load in the top PC Card slot
on Toshiba Tecra's and Portege's, there are two remedies:
1. Try using the CardBus adapter in the lower slot.
2. Disable support for the infrared device by commenting out (put
a semicolon ";" in front of) the following lines in the Windows
SYSTEM.INI file:
device=C:\TRANXIT\pumafir.386
The 32-bit ODI driver (CBE.LAN) supports promiscuous mode. There
is one limitation in its support. Fragment errors are captured,
but they are classified, counted and reported as undersized
errors. Therefore, the total count for undersized errors
includes the total of undersized and fragment errors.
Xircom CardBus Ethernet Adapters support auto-negotiation of line
speed and half or full duplex. If for any reason line speed needs
to be forced to 10 or 100 using the LINESPEED keyword, it may
also be necessary to force duplex to half or full using the
LINEMODE keyword.
If you are attempting to use a CBE/CBE2/RBE in a port replicator
or docking station, are using Windows 95 and are having problems,
and you have confirmed that your laptop has the latest BIOS and
that the latest manufacturer's patches and utility software have
been installed, there are three additional alternatives:
1. Put the card in the notebook rather than the
replicator/docking station.
2. Manually load the CBE driver.
3. Windows 98 appears to better support this environment
than Windows 95.
When using Award CardWare for NT 4.0 with CBE.SYS or CBEN4.SYS,
the driver will co-exist with Award's software but not hot swap
or hot insert unless Award version 6.0.015 or later is used.
When using the Packet Driver with the Intel 10/100 Stackable hub,
network connections may be lost at 10Mbps.
When attempting to use CBE or CBE2 with a second PC Card 16-bit
adapter e.g. modems, flash cards, ATA cards) in the other slot,
it may be necessary to boot up with CBE or CBE2 first then hot-
insert the second adapter.
5) USING THE CBE/CBE2/RBE/R2BE IN WINDOWS 2000
==============================================
Note: Windows 2000 RC3 does not have built-in drivers for the R2BE-
100, and the update procedure given in steps 1, 2, and 3 below does
not need to be followed for the R2BE. The R2BE may be installed
directly from this driver set by pointing to the root of either the
CD-ROM or of Disk 1 when Windows requests the drivers. The correct
driver will automatically be installed. Then continue with step 4
below.
Windows 2000 RC3 contains built-in drivers for the Xircom CBE, CBE2
and RBE, as well as many other Xircom Cards. The built-in drivers
are functional but lack some features of this release. To update
the Windows 2000 driver do the following:
1. You will need to have the Xircom CBE/CBE2/RBE installed and
inserted in the laptop to proceed. Go to Start/Settings/Control
Panel, double click on Network and Dial-up Connections, and double
click on Local Area Connection. Select Properties.
2. Click the Configure button on the top of the Local Area
Connection Properties screen, just under the "Connect using:"
listing for the Xircom CardBus Ethernet Adapter 10/100. Next select
the Driver tab, and click the Update Driver button. This starts the
Upgrade Device Driver Wizard. Click Next. On the next screen
select "Search for a suitable driver for my device (recommended)".
Click Next. On the Locate Driver Files screen, select "Specify a
location", and click Next. Enter the path to the Xircom driver CD,
diskette, or directory where you extracted the files. For
example, if you were installing from the CD and your CD-ROM drive
was drive D, you would enter "D:\".
3. The Wizard will announce that it has a suitable driver already
installed, and that it has also found other drivers suitable for
this device. Select the "Install one of the other drivers" check
box and click Next. You will then see a screen showing both the
Microsoft-provided driver, and the new Xircom driver (identified as
Xircom Ethernet Adapter 10/100, and with a path listed to your
driver CD or diskette). Select the Xircom driver, and click Next.
4. You will then be notified that Microsoft has not digitally
signed the software, and asked if you want to continue the
installation. Click Yes. The updated drivers will then be copied
to your computer. Click Finish, and then click Close. Click
OK to close the Local Area Connection Properties box. Reboot the
machine to utilize the new driver. By following step 1 above,
clicking the Configure button, and selecting the Advanced tab you
may now access the new driver settings.
6) MACHINE SPECIFIC NOTES
=========================
Visit the Xircom web site for the latest machine specific
information.
CardBus adapters require a portable computer with a CardBus PC
Card Slot. For a list of CardBus portable computers, visit
Xircom's web site at www.xircom.com. Most laptops introduced
after January 1997 incorporate CardBus PC Card slots. If you're
not sure if your system supports CardBus, visit the Xircom web
site or contact the manufacturer of your laptop.
Machines using O2Micro CardBus chipsets
---------------------------------------
O2 Micro controllers cannot be used with CardBus adapters under
Windows NT unless the BIOS of the laptop initializes the
controllers as PCI devices and sets up PCI routing. Several
manufacturers have released or are in the process of releasing
BIOS updates to provide compatibility with NT 4.0. If you
desire to run NT on one of these laptops, contact the
manufacturer for more information.
Compaq Armada 1580
------------------
If using the DOS 16-bit drivers, it is necessary to insert the
CBE in the bottom slot
NEC Versa LX and SX
-------------------
Support for CardBus cards in these laptops in either NT or DOS
requires the use of the following Laptop BIOS versions or later.
Note that the reported BIOS version will be 420000 after these
updates are installed.
Versa LX PII- 2.45.15, 1-27-99
Versa LX MMX- 2.44.15, 1-27-99
Versa SX PII- 2.47.15, 1-27-99
Versa SX MMX- 2.46.15, 1-27-99
Texas Instruments Extensa 650, 660 and 900
------------------------------------------
If using the DOS 16-bit drivers on the TI Extensa 650, it is
necessary to insert the CBE in the top slot. If using the DOS
16-bit drivers on the TI Extensa 660 and TI Extensa 900, it is
necessary to insert the CBE in the bottom slot.
Toshiba Portable Computers
--------------------------
If the CBE does not load in the top PC Card slot on Toshiba
Tecras and Proteges, there are two remedies:
1. Try using the CardBus adapter in the lower slot.
2. Disable support for the infrared device by commenting out
(put a semi-colon ";" in front of) the following line in the
Windows SYSTEM.INI file:
device=C:\TRANXIT\pumafir.386
Toshiba Satellite Pro 490
-------------------------
On the Satellite Pro 490, it is necessary to set the CBE2 Address
mode to Memory mode. To do this, run Control Panel, Network.
Highlight the Xircom CardBus Ethernet adapter and click on
Properties. Go to the Advanced tab. Under Property, highlight
Address Mode and change the value from IO to Memory.
Click OK. The system will need to reboot for the change to take affect.
7) SNMP AGENT
==============
Xircom provides SNMP support for the Xircom CardBus Ethernet
Adapters.
To use the agent under DOS, follow these instructions:
------------------------------------------------------
1. Copy all of the contents of the SNMP directory on the CD-ROM
to your hard disk drive, typically to the \NWCLIENT directory.
2. Edit the SNMP.CFG file and add the correct IP address
and other configuration information. Contact your system
administrator if necessary.
3. Edit the NET.CFG file (typically in \NWCLIENT) to
include:
Frame Ethernet_II
4. After the LAN driver is loaded, load the SNMP driver,
XAGENT_O.EXE, by changing to the directory where it
exists, typing XAGENT_O and press ENTER. Alternatively,
add the following lines to AUTOEXEC.BAT:
CD\NWCLIENT
XAGENT_O
Note: You must change to the directory (NWCLIENT) before
loading the driver, otherwise it won't load properly.
To use the agent under Windows 95, follow these instructions:
-------------------------------------------------------------
1. First install the Microsoft SNMP agent:
For Win95:
Control panel -> Network -> Add -> Service ->
either:
Microsoft -> SNMP Agent
or:
Have disk ->
WIN95CD\\admin\nettools\snmp
2. Then install the Xircom Extension agent:
Control panel -> Network -> Add -> Service ->
Have disk ->
3. Insert the Xircom Installation CD-ROM or diskette
Enter the path to the CD-ROM or diskette.
Select:
Xircom SNMP extension agent ->
OK
To use the agent under Windows NT, follow these instructions:
-------------------------------------------------------------
1. First ensure that the NT network has been installed and
configured with:
-NWLINK IPX/SPX;
-TCP/IP (with SNMP Service);
2. For Windows NT:
Main -> Control panel -> Network -> Add Software ->
3. Select "Other" from the Add Network Software menu, click
on "continue"
4. Insert the Xircom Installation CD-ROM or diskette and
click OK
5. The "Xircom SNMP Mobile Extension Agent" appears in the
Select OEM Option window
6. Click OK and complete the installation
7. Reboot
8) SCO UNIX Support
====================
Xircom CardBus PC cards are certified for use with SCO UNIX
OpenServer 5.X and SCO Unixware 7. Drivers may be downloaded
from the Xircom driver download site at www.xircom.com/downset.htm.
9) XIRCOM CUSTOMER SUPPORT
===========================
To obtain customer support for your Xircom product, please
call or send a facsimile to the appropriate number
listed below.
Xircom has set up 56K modem lines to our BBS in the U.S. at
(805)375-5280 so customers can take advantage of the latest
modem technology available from Xircom.
XIRCOM CORPORATE - North and South America
----------------------------------------------------------------
Xircom, Inc.
Corporate Headquarters
2300 Corporate Center Dr.
Thousand Oaks, CA 91320
Shipping Address:
2101 Corporate Center Dr.
Thousand Oaks, CA 91320
24-Hr E-mail cs@xircom.com
Sales Support.............(800) 438-4526
Sales Support.............(805) 376-9300
Customer Support..........(805) 376-9200
24-Hr Fax - Corporate.....(805) 376-9311
24-Hr Fax - Sales Support (805) 376-9220
24-Hr Fax - Cust. Support (805) 376-9100
24-Hr Data Lines - BBS (805) 376-9130
24-Hr Internet http://www.xircom.com
HOURS (Sales): 8 a.m. to 5 p.m., Mon-Fri
HOURS (Support): 5 a.m. to 5 p.m., Mon-Fri
XIRCOM EUROPE - Europe, Middle East, and Africa
-----------------------------------------------------------------
Xircom Europe N.V.
Veldkant 31
B-2550 Kontich, Belgium
Sales Support........ +32/(0)3 450.08.11
24-Hr Fax............ +32/(0)3 450.09.90
Customer Support Telephone Numbers
Native English........ +32/(0)70 233 307
Native German......... +32/(0)70 233 850
Native French......... +32/(0)70 233 851
Native Dutch.......... +32/(0)70 233 852
24-Hr E-mail............ eurots@xircom.com
24-Hr Internet...... http://www.xircom.com
HOURS (Sales): 9:00 to 17:00, Mon-Thu; to 16:00, Fri
HOURS (Support): 9:00 to 18:00, Mon-Fri
Regional Sales and Marketing Offices
-----------------------------------------------------------------
Xircom France SARL
41 bis avenue de l'Europe
BP 264
F - 78147 Velizy CEDEX
France
Sales Support......... +33/(1) 34 63 09 40
24-Hr Fax ............ +33/(1) 34 63 09 41
Xircom Deutschland GmbH
Airport Business Center
Am Soldnermoos 17
85399 Hallbergmoos
Germany
Sales Support........ +49/(0)89 607 68 350
24-Hr Fax ........... +49/(0)89 607 68 355
Xircom Italy SRL
Via Giovanni da Udine, 34
20156 Milano
Italy
Sales Support.......... (+39) 02 3809.3605
24-Hr Fax.............. (+39) 02 3809.3606
Xircom AB
Kanalvagen 10C
S - 194 61 Upplands Vasby
Sweden
Sales Support........ +46/(0) 8 590.332.80
24-Hr Fax ........... +46/(0) 8 590.717.81
Xircom U.K. Ltd.
Worting House
Basingstoke
UK - Hampshire RG23 8PY
Sales Support........ +44/(0) 1256 332 552
24-Hr Fax ........... +44/(0) 1256 332 553
XIRCOM ASIA PACIFIC Asia Pacific
----------------------------------------------------------------
Xircom Asia Pacific (Pte) Ltd
1 Kim Seng Promenade #15-01
Great Word City East Tower
Singapore 237994
Sales Support................ +65 732 5001
Customer Support............. +65 732 2245
24-Hr Fax ................... +65 732 5002
24-Hr Internet...... http://www.xircom.com
24-Hr Email...... http://asiats@xircom.com
HOURS: 9:00 to 17:00, Mon-Fri
Regional Sales and Marketing Office
-----------------------------------
Xircom Australia Pty Ltd
Level 12, 80 Mount Street
North Sydney, NSW 2060
Australia
Sales Support............. +61 2 8923 7000
Customer Support.......... +61 2 8923 7090
24-Hr Fax................. +61 2 8923 7099
24-Hr Data Lines - BBS.. +61(02) 9911 7758
24-Hr Email...... http://aunzts@xircom.com
Xircom - Japan
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Xircom Japan KK
Tohtam Building 2F
3-10-5 Shibuya
Shibuya-ku Tokyo 150-0002
Japan
Sales Support............. +81-3-3407-0033
Customer Support...... +81 (0) 3 3407-1900
24-Hr Fax................. +81-3-3407-0180
24-Hr Internet...... http://www.xircom.com
24-Hr Email.... http://japan_ts@xircom.com
HOURS: 9:00 TO 17:00, Mon-Fri
WORLDWIDE ELECTRONIC SUPPORT
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cs@xircom.com...........US Customer Support
eurots@xircom.com.......European Customer Support
asiats@xircom.com.......Asia/Pacific Customer Support
aunzts@xircom.com.......Australian/New Zealand Customer Support
japan_ts@xircom.com.....Japan Customer Support
sales@xircom.com........Xircom Sales
ideas@xircom.com........"Ideas" Suggestion Box
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Thank you for making Xircom a part of your network.
Xircom acknowledges all tradenames and trademarks used in this
document as the property of their respective owners.
======================end======================================
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.