3Com (R) Corporation
TokenDisk (R) Diskette for
The 3C319 TokenLink Velocity ISA Token Ring Network Interface Card
Troubleshooting
If the diagnostic tests fail, the NIC may not be defective.
The problem may be incorrect option settings or option settings that
conflict with the settings of other boards, or the NIC may be
improperly installed. Check the following:
1. Make sure that the NIC is completely seated in its slot. Review
the installation instructions in the user guide.
NOTE: Make sure that you turn the computer off before inserting or
removing the NIC from the computer.
2. Inspect all cables and connections.
3. Make sure that the settings (memory allocations, interrupts, and so on)
do not conflict with the system or any other peripheral or software
programs installed in the computer. For a list of system resources
commonly used by other peripherals, select "Help" from the main menu,
then "Commonly Used Interrupts and I/O Base Addresses" from the submenu.
4. The slot in the computer may be defective. Install the NIC in
another slot and run the tests again.
5. The computer in which the NIC is installed may be defective.
Install the NIC in a known functioning computer and run the tests
again.
6. Check the ring speed (4 or 16). Use the View pull-down menu in the
Diagnostic Program and select Adapter Information to view the current
adapter configuration.
7. Check for other conflicting devices, such as memory managers or hardware.
8. Disable cache on your CPU.
9. Disable Zero Wait State on the adapter.
10. Replace the failed NIC with a known working NIC with the same
configuration. If the second adapter fails, something is probably
wrong with the test environment, not with the NIC.
11. Make sure you have the latest BIOS version for your computer. Contact
your computer's manufacturer to make sure you are using the latest
BIOS. Here are the phone numbers for some system manufacturers:
Company Phone Notes
------- ----- -----
ALR* (800) 257-1230
Ambra* (800) 426-7378 IBM Service
AST* (800) 727-1278
AT&T* (800) 543-9935
(800) 531-2222
Compaq* (800) 652-6672 Compaq DeskPRO XL
(800) 345-1518 should have a BIOS
dated Oct. 1994 or
later for best
performance.
Dell* (800) 626-4308
(800) 624-9896
Digital (800) 354-9000
Equipment*
Gateway* (800) 846-2070
(800) 846-2301
Hewlett (800) 322-HPPC
Packard* (800) 752-0900
IBM* (800) IBM-3333
Micron* (800) 438-3343
Packard (800) 733-4411
Bell*
Unisys* (800) 328-0440
Zenith* (800) 227-3360
ZEOS* (800) 554-7172
(800) 228-5390
* Third-party trademarks and copyrights are the property of
their respective owners.
(%VER TROUBLE.TXT - Troubleshooting v1.2a)
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.