3Com (R) Corporation
3C90x 10 Mbps and 10/100 Mbps PCI NIC Family
Technical Support Information
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3Com provides easy access to technical support
information through a variety of services. This file
describes these services.
Information contained in this file is correct at the
time of publication. For the very latest, 3Com
recommends that you access the 3Com World
Wide Web site:
http://www.3com.com/
Support From Your Network Supplier
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If assistance is required, contact your computer
supplier for support and service of your 3Com
network interface card. When you contact your
network supplier for assistance, have the following
information ready:
--Diagnostic error messages
--A list of system hardware and software,
including revision levels
--Details about recent configuration changes,
if applicable
If you are unable to contact your network supplier,
see the next section on how to contact 3Com.
Online Technical Services
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3Com offers worldwide product support 24 hours a day,
7 days a week, through the following online systems:
-World Wide Web site
-3Com Knowledgebase Web Services
-3Com FTP Site
World Wide Web Site
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Access the latest networking information on the 3Com
World Wide Web site by entering the following URL into
your Internet browser:
http://www.3com.com/
This service provides access to online support
information such as technical documentation and a
software library, as well as support options ranging
from technical education to maintenance and
professional services.
3Com Knowledgebase Web Services
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This interactive tool contains technical product
information compiled by 3Com expert technical
engineers around the globe. Located on the World Wide
Web at http://www.knowledgebase.3com.com, this service
gives all 3Com customers and partners complimentary,
around-the-clock access to technical information on most
3Com products.
3Com FTP Site
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Download drivers, patches, and software across the
Internet from the 3Com public FTP site. This service is
available 24 hours a day, 7 days a week. To connect to the
3Com FTP site, enter the following information into your
FTP client:
Hostname: ftp.3com.com (or 192.156.136.12)
Username: anonymous
Password: <your Internet e-mail address>
A user name and password are not needed with Web
browser software such as Netscape Navigator and
Internet Explorer.
Support from 3Com
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If you are unable to obtain assistance from the 3Com
online technical resources, 3Com offers technical
telephone support services. To find out more
about your support options, call the 3Com technical
telephone support phone number at the location
nearest you.
When you contact 3Com for assistance, have the
following information ready:
--Product model name, part number, and serial
number
--A list of system hardware and software, including
revision levels
--Diagnostic error messages
--Details about recent configuration changes, if applicable
Here is a list of worldwide technical telephone support
numbers. These numbers are correct at the time of
publication. Refer to the 3Com Web site for updated
information.
Asia, Pacific Rim
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Australia 1 800 678 515
China 10800 61 00137 or
021 6350 1590 or
00800 0638 3266
Hong Kong 800 933 486
India +61 2 9937 5085 or
000800 6501111
Indonesia 001 800 61 009
Japan 03 5783 1270
Malaysia 1800 801 777
New Zealand 0800 446 398
Pakistan +61 2 9937 5083
Philippines 1235 61 266 2602
Singapore 800 6161 463
S. Korea 82 2 3455 6455
From anywhere in
S. Korea: 00798 611 2230
From Seoul: 00798 611 2230
Taiwan 0080 611 261
Thailand 001 800 611 2000
Europe, Middle East, and Africa
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From anywhere in these regions, call:
+44 (0) 1442 435529 phone
+44 (0) 1442 436722 fax
Europe and South Africa
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From the following countries, you may
use the toll-free numbers:
Austria 0800 297468
Belgium 0800 71429
Denmark 800 17309
Finland 0800 113153
France 0800 917959
Germany 0800 1821502
Hungary 06800 12813
Ireland 1800 553117
Israel 1800 9453794
Italy 800 8 79489
Luxembourg 0800 3625
Netherlands 0800 0227788
Norway 800 11376
Poland 00800 3111206
Portugal 0800 831416
South Africa 0800 995014
Spain 900 983125
Sweden 020 795482
Switzerland 0800 55 3072
U.K. 0800 966197
Latin America
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Brazil 0800 13 3266
Mexico 01 800 849CARE
Puerto Rico 800 666 5065
Central and
South America AT&T +800 998 2112
North America
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From anywhere in this region, call:
1 800 527 8677
(%VER SUPPORT.TXT - Technical Support v5.4.2)
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.