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Number Nine HawkEye for Windows
for the #9GXE64/64Pro, Trio and 9FX Product lines
Version 2.05
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This file contains complete Windows 95 installation instructions for the
#9GXE64/64PRO, Trio, 9FX MOTION, 9FX VISION
The entire contents of this file should be read because information
in this file may not appear in printed documentation or on-line Help.
In addition, the following text file is provided on the HawkEye for
Windows 95 installation disk to supplement this READ_ME.TXT:
FILELIST.TXT
A complete list and description of all the files on your
Windows 95 Installation Disk.
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CONTENTS
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INSTALLING #9GXE64/64PRO, TRIO, AND 9FX DRIVERS/HAWKEYE FOR WINDOWS 95
BEFORE CALLING TECHNICAL SUPPORT
CONTACTING NUMBER NINE VISUAL TECHNOLOGY
SOFTWARE UPGRADES
USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS)
WORLD GROUP MANAGER (WGM)
INTERNET
COMPUSERVE
VIDEO FOR WINDOWS
TROUBLESHOOTING
OTHER PROBLEMS
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INSTALLING #9GXE64/64PRO, TRIO, AND 9FX DRIVERS/HAWKEYE FOR WINDOWS 95
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NOTE: Before installing the Number Nine drivers, please close all open
application programs and disable any anti-virus
software that is running on your computer until the
HawkEye for Windows 95 installation is complete!!!
Installing the #9GXE64/64PRO, TRIO, and 9FX software is a one step procedure.
Simply run the file 'Setup.exe' to install the both the Windows 95 drivers
and the HawkEye 95 feature set.
PRELIMINARY: If you have downloaded the driver from our BBS, World Wide Web
home page or FTP site, continue installation by following steps 1 and 2 below.
NOTE: Do NOT store these files in a
DIRECTORY called C:\NUMBER9 as it will
create a conflict with the configuration
FILE of the same name!!!
STEP 1: SETUP.EXE will perform the HawkEye for Windows 95 installation
for you.
Specify the path to the new driver using one of the examples below:
Example 1: From diskette:
- Insert the HawkEye for Windows 95 Diskette
into your floppy drive.
- From Windows 95:
- Click on the Windows 95 'Start' button.
- Select Run...
- Type a:\setup (if a: is your floppy drive)
- Press Enter
Example 2: From your hard drive or network drive:
- From Windows 95:
- Click on the Windows 95 'Start' button.
- Select Run...
- Type in the full path to the directory where
you copied the 9FX Motion and Vision HawkEye for Windows
95 driver files, either on your local hard
drive or on a network drive.
- Run 'setup.exe'.
Example 3: If you're not sure exactly where the drivers are:
- From Windows 95:
- Click on the Windows 95 'Start' button.
- Select Run...
- Choose the "Browse..." button to find them.
- Run 9FX Motion and Vision 'setup.exe'.
When prompted, you must restart Windows 95 to complete the
installation of your new HawkEye for Windows 95 features.
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BEFORE CALLING TECHNICAL SUPPORT
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If you are experiencing a problem and wish to determine whether
it is related to your Number Nine board, Windows 95 allows the
user to incrementally decrease the video acceleration. In doing
so you can determine whether or not it is the display driver
that is causing the problem.
To lower the acceleration:
Click on the Windows 95 'Start' button.
Select 'Settings' and then 'Control Panel'.
Double click on the 'System' icon.
Click on the 'Performance' tab, then on the 'Graphics'
button.
Move the acceleration slider to 'None' then click on OK.
Click on OK again.
You will then be prompted to restart your computer.
Click 'yes'.
NOTE!: MOST HAWKEYE FOR WINDOWS 95 FEATURES WILL NOT BE AVAILABLE
WITH ACCELERATION SET TO NONE!!
The functionality of HawkEye for Windows 95 is affected by the video
accelerator slider position as follows:
---+ (Full) all accelerator functions - full HawkEye support
--+- most accelerator functions - full HawkEye support
-+-- basic accelerator functions - minimal HawkEye support
+--- (None) no accelerator functions - minimal HawkEye support
If the problem still occurs in unaccelerated mode, then the problem
is most likely being caused by Windows 95 or other hardware/software
and not by the HawkEye for Windows 95 driver.
If the problem does not occur, reset the video acceleration to full
and restart Windows 95. If you call Number Nine Technical Support,
please select Status from the HawkEye Control Panel as the
information provided by this feature will be of great assistance.
If a problem is application specific, please have vendor information
and application version information readily available.
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CONTACTING NUMBER NINE VISUAL TECHNOLOGY
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Technical Support (USA)
8:00 AM to 6:00 PM, EST/EDT, Mon.-Fri.
Phone: (617) 674-8595
Please be prepared with as much information about your
GXE64 or 9FX and PC as possible.
Fax: (617) 674-8661
Please send fax inquiries to the attention of Technical
Support.
* * *
Sales / Marketing (USA)
8:30 AM to 6:00 PM, EST/EDT, Mon.-Fri.
Phone: (617) 674-0009
Fax: (617) 674-2919
Please send fax inquiries to the attention of Sales.
* * *
Technical Support and Sales (Europe)
Phone: +49 89 614 491 0
Fax: +49 89 614 491 99
Technical Support and Sales (Spain)
Phone: +34 1 556 2158
Fax: +34 1 555 9654
Technical Support and Sales (United Kingdom and Ireland)
Phone: +44 1 256 381 194
Fax: +44 1 256 381 194
* * *
MAIL (USA)
NUMBER NINE VISUAL TECHNOLOGY
18 HARTWELL AVENUE
LEXINGTON, MA 02173
USA
* * *
MAIL (EUROPEAN OFFICE)
NUMBER NINE VISUAL TECHNOLOGY GMBH
INSELKAMMERSTR. 10
82008 UNTERHACHING B. MUNCHEN
GERMANY
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SOFTWARE UPGRADES
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Even though you may have just received your Number Nine software,
newer versions may be available. Free upgrades are provided to
all Number Nine customers on the Number Nine Bulletin Board
System (BBS), World Wide Web home page, or FTP site.
To see if you have the latest version, compare the version number
of your software (on the label of the provided diskette or in
Status in the HawkEye for Windows 95 Control Panel under Windows
Disk Version) with the version number of the corresponding software
on the BBS, WWW home page, or FTP site.
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USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS)
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(USA)
Dial: (617) 862-7502
Baud Rates: Up to 28,800 baud
Compression: HST, v.32 and v.42 supported
Modem Setup: 8 data bits, 1 stop bit, no parity
Required: PKUNZIP 2.04g to decompress files
(EUROPEAN OFFICE)
Dial: + 49 89 614 491 66
Baud Rates: Up to 14,400 baud
Compression: HST, v.32 and v.42 supported
Modem Setup: 8 data bits, 1 stop bit, no parity
Required: PKUNZIP 2.04g to decompress files
The BBS has a separate file area for each Number Nine product.
The latest driver updates can be found in each product's file
area, and files of general interest (shareware, etc.) can be
found in the General library. An E-mail system is available
for technical questions about Number Nine products or about
the BBS in general. A complete listing of available files can
be downloaded by invoking the "Download List of Files" command
from any file library menu.
On the US BBS, RIP graphics are supported, and a RIP compatible
terminal program is available in the General library
(RIPTM154.ZIP).
Many files are self-extracting, but some files will require the
latest version of PKUNZIP to decompress. PKUNZIP is available
in the General library (filename PKZ204G.EXE), and can also be
found on most on-line services such as CompuServe and America
On-line.
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WORLD GROUP MANAGER (WGM)
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Number Nine's BBS now supports the Worldgroup Windows-based BBS client.
Worldgroup Manager is a program which connects you to any on-line
service running Worldgroup server software. You can download the
client software from the General Library on our BBS.
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INTERNET
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Number Nine now has a FTP site. All current Number Nine
Drivers are available to anyone with access to the Internet.
Our FTP Address is: ftp.nine.com.
Number Nine also has a World Wide Web server at: http://www.nine.com.
Information about Number Nine products as well as our FTP site can now
be accessed at our World Wide Web site.
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COMPUSERVE
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Number Nine also has a dedicated forum on CompuServe. This can be
reached by typing GO NINE at the appropriate prompt. We are located
in the Graphics C Vendor forum, under the name 'Number Nine'.
Technical Support questions can be posted in this area and are
addressed every day.
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DIRECT DRAW, DCI AND VIDEO FOR WINDOWS
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DCI support is now incorporated into 'Direct Draw' for Windows 95.
Direct Draw requires files that are not included with the 9FX Motion
product will be included with your Direct Draw Application.
Installing your Direct Draw application or game will install these files.
The Video for Windows extensions are also no longer necessary in Windows 95.
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TROUBLESHOOTING HAWKEYE FOR WINDOWS 95
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Problem:
1) HawkEye for Windows 3.1 will not run on Windows 95.
2) After installing Windows 95 over Windows 3.1 (and HawkEye for
Windows 3.1), the Windows 3.1 HawkEye applets do not function
properly.
Solution:
HawkEye for Windows 3.1 is not intended to be run on Windows 95.
You need to upgrade to HawkEye for Windows 95.
* * *
Problem:
Number Nine Energy Saver feature is not available in the HawkEye for
Windows 95 environment.
Solution:
We have not yet implemented this feature in HawkEye for Windows 95.
* * *
Problem:
After shutting down HawkEye you cannot locate it to reopen it.
Resolution:
Double click on the Number Nine icon on the Windows 95 task bar to reopen HawkEye.
* * *
Problem:
In Resolution Exchange, 32,768 colors is greyed out and cannot be selected.
Solution:
This color depth is not available for this release
of the HawkEye for Windows 95 driver.
* * *
Problem:
In Status, the Current Monitor Resolution does not update when
zooming.
Resolution:
The Current Monitor Resolution is not intended to reflect zoomed
resolutions.
* * *
Problem:
Sometimes when you change resolutions or color depths with
Resolution Exchange you are asked to restart Windows 95.
Solution:
a) You will always be prompted to restart Windows 95 when you
change color depths.
b) When you change resolutions within a particular color depth,
the change may be instantaneous or you may have to restart
Windows 95. The following explains why:
To improve text legibility, Resolution Exchange defaults to
a setting that automatically associates a 120 dpi system font
size with all resolutions (800x600 through 1600x1200) and 96 dpi
with 640x480. Changing from 96 dpi to 120 dpi (or vice versa)
requires restarting Windows 95. Therefore, if you switch from
96 dpi system font size to a 120 dpi system font size, you will
be prompted to restart Windows 95. However, if you switch between
resolutions that both use the same system font size
(e.g. from 1024x768 @120 dpi to 1152x864 @120 dpi) the new resolution
will appear instantaneously without having to restart Windows 95.
NOTE: You can enable instant resolution switching between all
resolutions (at the same color depth) by always remaining at 96
dpi (or 120 dpi). To do this, choose a Specific Font Size (96 or
120 dpi) under the 'Font size' section of the 'Settings' tab on
the 'Display Properties' page.
* * *
Problem:
While trying to run S3RESET (C:\windows>S3RESET) or while installing
HawkEye for Windows 95 the following error message is displayed:
"Unable to find Number Nine configuration file."
Solution:
You may have created a temporary DIRECTORY called Number9 in your
ROOT directory (C:\Number9). Our configuration FILE is called Number9
and is located in the ROOT directory (C:\Number9). Rename the Number9
directory in the root directory to another name. It is necessary
that the Number9 configuration file remains in the root directory
or your boot drive.
* * *
Problem:
Your monitor resolution is not the resolution you selected.
Solution:
Resolution Exchange (in Number Nine HawkEye Control Panel or Windows 95/
Control Panel/Display/Properties) must be used to change
the resolution. This changes the resolution in the Number Nine
configuration file, which determines what your monitor resolution will be.
To use Resolution Exchange to change the resolution:
1: Double Click on the small Number Nine icon located on the right side of the
task bar.
2. Click on the Resolution Exchange tab in the Number Nine
HawkEye Property Sheet or Windows 95 Control Panel/Display/Properties Page.
3. Click on a Colors option button.
4. Select a resolution.
Be sure you select a resolution your monitor supports.
5. Click 'OK' or 'Apply'.
6. Restart Windows if prompted to do so.
* * *
Problem:
After changing to a new resolution, an open application's icon
or window is no longer visible on the desktop. Windows Task
Manager (Ctrl-Alt-Del) shows that the application is still open.
Solution:
1) Hold down the Alt key and depress Tab until your application
is selected. Release the Alt key to select the application.
2) Now depress the hot key you assigned to Place Windows. This
will center the application in the monitor or virtual display
(see Place Windows in the Number Nine HawkEye Control Panel for more info).
* * *
Problem:
After changing to a virtual resolution, sizable windows may be too
wide and/or too tall.
Solution:
If you have not already done so, in the Number Nine HawkEye Control Panel
use Hawk Keys to assign a hot key to Place Windows. For most windows,
pressing the Place Windows hot key once or twice will re-size the
active window to full screen or smaller.
* * *
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OTHER PROBLEMS
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Software sometimes does not perform consistently across all
resolutions and color depths. If you experience a persistent
problem for which you cannot determine a cause or solution, try
switching to a different resolution with Resolution Exchange.
If the problem is consistent across resolutions. Please
consult application documentation. Most applications are
distributed with a READ_ME file similar to this file.
READ_ME files usually contain a wealth of information
regarding potential video conflicts.
If you have a problem that is not described in this file or is
unresolved when you try the suggested solutions, please call
Number Nine Technical Support. Technical support information is
provided in the section CONTACTING NUMBER NINE VISUAL TECHNOLOGY.
05/10/96
DF
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(C) COPYRIGHT 1996, NUMBER NINE VISUAL TECHNOLOGY CORPORATION
HawkEye is registered trademark of Number Nine Visual Technology Corp
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Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.