3Com Wireless LAN Products July 3, 2003 ReadMe Version 2.0.5 ******************************************************************* INSTALLATION AND UPGRADING ******************************************************************* 1. Avoiding possible network conflicts with embedded adapters 2. 3Com Wireless LAN Manager is unable to locate a required file 3. Clean and reinstall for hardware problems ******************************************************************* WIRELESS LAN MANAGER ******************************************************************* 4. Failure of the operating system to recognize your 3Com Wireless LAN PC Card 5. Using Microsoft Windows XP Wireless Zero Configuration utility 6. Configuring your 3Com wireless LAN PC card when traveling to a different country 7. Network Adapter Advanced Properties 8. Access Point or Ad Hoc network not appearing in list of visible networks 9. No IP address in Ad Hoc mode 10. Recommended power management settings for your antenna 11. Network mode is chosen for you when you create a new access point network 12. Roaming across wireless modes 13. Microsoft Windows XP Fast User Switching is not supported 14. PEAP is not supported when using WPA authentication in Microsoft Windows 2000 ******************************************************************* ADDITIONAL INFORMATION ******************************************************************* 15. Consult the 3Com Knowledgebase for additional information and help ******************************************************************* INSTALLATION AND UPGRADING ******************************************************************* 1. Avoiding possible network conflicts with embedded adapters You may experience problems with data transfer on a PC with other wireless or wired LAN adapters that are connected to another network. Other LAN adapters, especially wireless LAN adapters, being used on the same PC may cause routing conflicts that prevent data from transferring with the 3Com wireless LAN adapter. To avoid possible conflicts, we suggest you disable other wireless LAN adapters in your PC to use the 3Com adapter, and unplug wired adapters when not in use. Follow the instructions below to disable the other wireless LAN adapter in Device Manager: For Microsoft Windows XP A) Open the Control Panel by clicking on START> CONTROL PANEL B) Click the PERFORMANCE AND MAINTENANCE icon (when using Microsoft Windows XP Category View) C) Click the SYSTEM icon D) Select the HARDWARE tab E) Click the DEVICE MANAGER button F) Under Network Adapters double click the NON-3COM ADAPTER listed in this section G) On the window that opens click on the GENERAL TAB H) In the box at the bottom labeled DEVICE USAGE, select from the list the option "Do not use this device (disable)" and click OK For Microsoft Windows 2000 A) Open the Control Panel by clicking on START> SETTINGS> CONTROL PANEL B) In the Control Panel Double click on SYSTEM C) Then click on the HARDWARE tab D) Click the DEVICE MANAGER button E) Look for the section labeled NETWORK ADAPTERS and double click on the NON-3COM ADAPTER listed in this section F) On the window that opens click on the GENERAL TAB G) In the box at the bottom labeled DEVICE USAGE, select from the list the option "Do not use this device in any hardware profiles (disable)" and click OK For Microsoft Windows 98SE or Microsoft Windows Me A) Open the Control Panel by clicking on START> SETTINGS> CONTROL PANEL B) In the Control Panel Double click on SYSTEM c) Then click on the DEVICE MANAGER tab D) Look for the section labeled NETWORK ADAPTERS and double click on the NON-3COM ADAPTER listed in this section E) On the window that opens click on the GENERAL TAB F) Check the box at the bottom labeled DISABLE IN THIS HARDWARE PROFILE and click OK ------------------------------------------------------------------- 2. 3Com Wireless LAN Manager is unable to locate a required file If you get an error message that Wireless LAN Manager is unable to locate a required file, follow the instructions below to solve the problem. A) Go to the Windows Control Panel and choose Add/Remove programs. B) In the list of software installed, click on "3Com Wireless LAN Manager", then click Change/Remove C) On the 3Com Mobile Software maintenance window, choose the Repair option then click Next. ------------------------------------------------------------------- 3. Clean and reinstall for hardware problems If you are having problems installing, we recommend removing all 3Com wireless LAN device installations from your system. To do this run the following utility from the installation CD: <CD Drive>\\Uninstall\WiFi_Remove.exe Re-install the wireless LAN device by using the installation CD. ******************************************************************* WIRELESS LAN MANAGER ******************************************************************* 4. Failure of the operating system to recognize your 3Com Wireless LAN PC Card Some laptops may exhibit compatibility problems between the operating system and the PC Card controller. These incompatibilities can cause the PC Card to not be properly detected. To ensure proper operation, please check the following: A) Verify that your computer has the latest BIOS and PC Card controller drivers from the system manufacturer. B) Verify that your computer has the latest Service Pack from Microsoft for the operating system you are using. Symptoms of the compatibility problem between the operating system and the PC Card controller include, but are not limited to, the following: A) 3Com Wireless LAN Manager always shows a "red X" or "yellow X" for a connection status. B) Device Manager shows a "yellow exclamation point" indicating the wireless LAN network card is not operating. C) Scanning for wireless networks returns "no visible networks" in Wireless LAN Manager. D) LED on the wireless LAN PC card never comes on. E) LED on the wireless LAN PC card stays on constantly. For additional information on issues with certain laptops, consult http://knowledgebase.3com.com/. ------------------------------------------------------------------- 5. Using Microsoft Windows XP Wireless Zero Configuration utility When using Microsoft Windows XP, it is highly recommended that you use 3Com Wireless LAN Manager. If you choose to use Microsoft Windows XP Wireless Zero Configuration utility instead, follow the instructions below. To install your 3Com wireless LAN PC card, insert your installation CD into your computer. Do not click "Install Wireless Product" from the installation CD menu. Instead, insert your wireless LAN PC card into your computer and follow the prompts. See the Windows XP help topic "set up automatic wireless network configuration" for instructions on how to configure your wireless LAN PC card using Windows XP Wireless Zero Configuration utility. IMPORTANT: Before using your wireless LAN PC card, you must change the device's country settings to the country you are located in to stay in compliance with the wireless frequency restrictions in that country. To do this run: <CD Drive>\CountryConfig\<language>\wlm_countryconfig.exe from the PC Card installation CD. Where <CD Drive> is the letter of your CD-ROM drive, and <language> is the desired language for the application. For example, E:\CountryConfig\English\wlm_countryconfig.exe If you have clicked Install Wireless Product from the installation CD and already have 3Com Wireless LAN Manager software installed, you need to remove it prior to using Microsoft Windows XP Wireless Zero Configuration utility. Follow the steps below to uninstall Wireless LAN Manager. A) Insert your 3Com wireless LAN adapter B) Go to the Windows Control Panel and choose Add/Remove programs. C) In the list of software installed, click on "3Com Wireless LAN Manager", then click Remove. D) On the 3Com Mobile Software maintenance window, choose the Remove option then click Next. E) IMPORTANT: Click No when asked if you would like to uninstall your hardware device as well. To switch back to using 3Com Wireless LAN manager, run SETUP.EXE found on the 3Com supplied installation CD. ------------------------------------------------------------------- 6. Configuring your 3Com wireless LAN PC card when traveling to a different country If you travel to a different country and plan on using your 3Com wireless LAN PC card there, you must change the country settings for your wireless LAN PC card to stay in compliance with the wireless frequency restrictions in that country. Once you are in the country and prior to using the wireless LAN PC Card there, follow the instructions below. A) Select Country Configuration from the Options menu in 3Com Wireless LAN Manager B) Select the country you are in C) Click OK If you are using Microsoft Windows XP Wireless Zero Configuration utility instead of 3Com Wireless LAN Manager, do the following to change the country settings for your wireless LAN PC card. Run: <CD Drive>\CountryConfig\<language>\wlm_countryconfig.exe from the PC Card installation CD. Where <CD Drive> is the letter of your CD-ROM drive, and <language> is the desired language for the application. For example, E:\CountryConfig\English\wlm_countryconfig.exe ------------------------------------------------------------------- 7. Network Adapter Advanced Properties Perform the following steps to view or change the Advanced Network Adapter Properties NOTE: The values of the starred items below will be overwritten if you are using 3Com Wireless LAN Manager For Microsoft Windows XP and Microsoft Windows 2000 A) Click START> SETTINGS> CONTROL PANEL B) Double click the NETWORK applet C) Right click on the 3Com Wireless LAN PC Card D) Click Properties in the menu that appears E) Click Configure E) Click the Advanced tab For Microsoft Windows 98SE and Microsoft Windows ME A) Click START> SETTINGS> CONTROL PANEL B) Double click the NETWORK applet C) Select the 3Com Wireless LAN PC Card D) Click Properties E) Click the Advanced tab 802.11 Authentication Type Method for authenticating to an access point. If another method is selected using Wireless LAN Manager, the method selected here takes precedence. Available selections: Auto (Default) - Will attempt Open authentication and then Shared authentication if Open fails. Open - Allows any device regardless of its WEP keys to authenticate and attempt to associate. Shared - Requires the client and access point to complete an authentication sequence using a shared secret key before associating. 802.11b Preamble Every data packet is preceded by a sequence of bits, known as the preamble, that help to identify the beginning of the actual data. A shorter preamble can increase network efficiency. However, both the Access Point and the client must be configured the same length. Available selections: Long and Short (Default) - Allows the 3Com client card to configure it's preamble length based on information obtained from the Access Point. Long only- Configures the 3Com client card to always use a long preamble. ALB Mode* Autonomous Load Balancing mode maximizes throughput by monitoring access point traffic and connecting to the access point with the most bandwidth. Available selections: Enabled (Default) Disabled International Roaming 802.11d roaming automatically detects which wireless channels are valid based on access point settings. NOTE: This feature requires an access point that supports 802.11d International Roaming. Available selections: Disabled (Default) Enable Map Registers Map Registers are a memory management tool used by the hardware to transfer data to/from the host computer. A higher number of map registers allocates additional system memory for data transfers, and may help speed the transfer. Too high of a number will allocate memory that isn't needed, and reduce the amount of memory available to the system. Too low of a number will negatively impact the speed of the data transfer. Available selections: 256 (Default) 32 to 512 in increments of 8 Power Save Mode* Power usage for the 3Com wireless LAN PC card can be minimized by allowing the device to enter a sleep state during periods of inactivity. However, data throughput can be affected due to the time needed to restore the device to the normal power mode when data transfers are pending. The various settings for this mode control how long the device must be inactive before changing to the sleep mode. Available selections: Maximum (maximum power savings) - Aggressively allow the hardware to enter the sleep mode. Normal (Default) - Allow the device to enter sleep state after a conservative amount of inactivity. Off (maximum performance)- The device will not be allowed to enter the sleep state. Radio On/Off* This allows the radio to be turned off when the card is not in use, which results in reduced power consumption by the client card. Available selections: On (Default) - Radio power is ON. Off - Radio power is OFF. Transmit Power This allows control of the actual power transmitted through the card antenna. Reducing the power can help reduce interference with other devices. However, network performance may be reduced depending on the distance between the Access point and the client card. Available selections: 100% (Default) 12.5% 25% 50% Lowest ------------------------------------------------------------------- 8. Access Point or Ad Hoc network not appearing in list of visible networks If, after you press the refresh button several times in the New Connection dialog, the network you are expecting still does not appear, you need to specify the network name manually in order to connect. Perform the following steps to specify the network name manually. A) If you want to connect to an Access Point network, click the New Access Point button. Or, if you want to connect to an Ad Hoc network, click the New Ad Hoc button. B) Enter the name of the network you want to connect to. If you are entering an Ad Hoc network name, please provide the network mode and channel. C) Click OK. The network you just specified will appear in the visible network list. D) Make sure the network you specified is selected then click Connect. E) Follow the prompts to finish creating your connection. ------------------------------------------------------------------- 9. No IP address in Ad Hoc mode When you activate an ad hoc profile or you create a new ad hoc connection, you might notice that there is a blank IP address in the Link tab of 3Com Wireless LAN Manager Diagnostics. This is because no IP address is assigned until another individual connects to the ad hoc network you created. ------------------------------------------------------------------- 10. Recommended power management settings for your antenna This product was designed to work with the antenna extended. Therefore, it is recommended that you leave the checkbox checked to "turn radio off when antenna is inserted" in the 3Com Wireless LAN Manager Power Management dialog. It is also recommended that you extend your antenna when you need to connect. ------------------------------------------------------------------- 11. Network mode is chosen for you when you create a new access point network If you are in the 3Com Wireless LAN Manager Create New Connection dialog and you click New Access Point, the network mode (802.11A, B, G, A turbo, G turbo) and channel is chosen for you based on what the access point is configured for that you are connecting to. When you click New Ad Hoc, you must specify the network mode and channel of the network you want to create. ------------------------------------------------------------------- 12. Roaming across wireless modes By default, your 3Com wireless PC card profiles let you roam between and connect automatically with any access point using a specific Network name or ESSID and configured with identical security, whether the access point is using 802.11B, 802.11A, or 802.11G wireless modes. This provides mobility and enhanced connectivity as you move about and as the signal strength and throughput changes on each access point. ------------------------------------------------------------------- 13. Microsoft Windows XP Fast User Switching is not supported Fast User Switching is a Microsoft Windows XP feature that allows multiple users to be logged on to the computer at the same time. If there are multiple users logged on to the computer, only one of them may run 3Com Wireless LAN Manager at a time. ------------------------------------------------------------------- 14. PEAP is not supported when using WPA authentication in Microsoft Windows 2000 In Microsoft Windows 2000, Protected EAP (PEAP) 802.1x authentication is not supported when using WPA authentication (TKIP or AES encryption). PEAP and WPA are supported in Microsoft Windows XP. The 802.1x authentication types that are supported in Microsoft Windows 2000 when using WPA are Light EAP, EAP-TLS, and EAP-TTLS. Also, PEAP is supported in Microsoft Windows 2000 using WEP 802.1x encryption. See the Security topic in the help file for more information. ******************************************************************* ADDITIONAL INFORMATION ******************************************************************* 15. Consult the 3Com Knowledgebase for additional information and help The 3Com Knowledgebase is located at http://knowledgebase.3com.com/Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.