This Readme file provides the latest information on EPSON Status Monitor 2 Version 2.5. September 2, 2002 --------------------------------------------------------------------------- Contents 1. OVERVIEW 2. SYSTEM REQUIREMENTS 3. RESTRICTIONS 4. GENERAL TROUBLESHOOTING SOLUTIONS 5. SOLUTIONS FOR INDIVIDUAL PRINTERS 6. SOLUTIONS FOR THE LOCAL PRINTER 7. SOLUTIONS FOR THE NETWORK PRINTER (FOR ADMINISTRATORS) 8. SOLUTIONS FOR PAPER MEMORY UTILITY (DFX-8500) 9. RESTRICTIONS ON NETWARE SHARED PRINTERS AND NDS PRINTERS 10. SOLUTIONS FOR WINDOWS SHARED PRINTERS --------------------------------------------------------------------------- 1. OVERVIEW EPSON Status Monitor 2("ESM2") is a utility that monitors EPSON printers (local and network). Version 2.5 supports additional operating systems: Windows XP Home and Windows XP Professional. 2. SYSTEM REQUIREMENTS This section describes the system requirements of ESM2. !!! CAUTION !!! Before installing ESM2, make sure Microsoft Internet Explorer Version 4.01SP1 or later is installed on your PC. Check the operating environment of your PC. 2-1. Supported Operating Systems ("OS") Windows 95 OSR2 or later Windows 98, 98SE Windows NT4.0 Workstation SP6 or later Windows 2000 Professional SP2 or later Windows XP Home or Professional 2-2. Printer Connection Environment a. Local Connection Parallel(IEEE1284), USB 1.x or later, IEEE1394 On Windows 95 and Windows NT4.0, however, ESM2 cannot monitor printers connected via the USB and IEEE1394 interfaces. b. Network Connection !!! CAUTION !!! If you want to monitor network printers from Windows 95, make sure your PC has Winsock2 installed. For more information, use the following website of Microsoft. http://www.microsoft.com TCP/IP: MS TCP/IP Protocol EpsonNet Direct Print, EpsonNet Internet Print Windows NT4.0; LPR Port Windows 2000/XP; Standard TCP/IP Port IPX/SPX: Novell Client only NetWare shared, NDS !!! CAUTION !!! ESM2 does not support network printers using the Microsoft IPX/SPX protocol. However, the following Novell client versions have been verified. Windows NT/2000/XP: Novell Client v4.83 for Windows NT/2000/XP Windows 95/98(SE): Novell Client v3.32 for Windows 95/98 Windows Me: Novell Client v3.30 for Windows 95/98 Widnows Shared: Make sure your PC has either TCP/IP or Novell Client installed. 2-3. Supported EPSON Products a. Printers Dot Matrix Printers: DLQ-3000+, FX-880, FX-1180, FX-2180, LQ-2180, LQ-2080, FX-980 DFX-8500(supporting Paper Memory Utility) Ink Jet Printers: Stylus COLOR 800(network only) Stylus COLOR 1520(network and IEEE1394) Stylus Photo EX, Stylus Photo 700, IP-100 Stylus COLOR 3000(network and IEEE1394) Stylus Pro 5000, Stylus Pro 9000, Stylus Photo 750 Stylus COLOR 750, Stylus Photo 1200, Stylus COLOR 900 Stylus COLOR 850, Stylus COLOR 640, Stylus COLOR 440 Stylus COLOR 740 Laser Printers: EPL-N1200 (network only), EPL-N2000 (network only), EPL-5700 EPL-N1600, EPL-N1610, EPL-C8000, EPL-N4000, EPL-N2700 EPL-N2010 b. Printer Options !!! CAUTION !!! ESM2 supports only options of supported printers. Refer to the manual of the respective option for details. Interface Card: Bi-D IEEE1284 Interface Card: C82345 IEEE1394 Interface Card: C82372* Internal Ethernet Print Server Card: C82357* C82362*, C82363*, C82364*, C82384* C12C823623, C12C823914* External Ethernet Print Server: C82378*, C12C82378* USB/Parallel Printer Cable: PK4 3. RESTRICTIONS a. "Job Status" does not work on Windows NT4.0, Windows 2000, and Windows XP. EXPLANATION: "Job Status" does not work on Windows NT4.0, Windows 2000, and Windows XP. If you want to check a job's status on Windows NT4.0, Windows 2000 or Windows XP, uses Print Manager. Double-click the printer's icon to see the jobfs status in the Printers folder. b. While uninstalling, you may see an error (setup initialization error). EXPLANATION: When you uninstall the software, a setup initialization error may occur if an anti-virus program (such as Virus Buster) is enabled. If this happens, disable the anti-virus program and then run the uninstaller. c. The Printer Status window does not show any printer information of the local printer. EXPLANATION: The Printer Status Window shows only printer information of the network print server; it does not show printer information of the local printer. d. Driver information is not included as part of the printer information shown in the Printer Status window. EXPLANATION: Driver information is not included as part of the printer information shown in the Printer Status window. You can find out the driver information by looking at the version information available from the printer property. e. When ESM2 is monitoring a Windows shared printer using Windows NT4.0, Windows 2000 or Windows XP, the number of jobs does not appear on the view screen. EXPLANATION: When ESM2 is monitoring a Windows shared printer on Windows NT 4.0, Windows 2000 or Windows XP, it does not display the number of jobs on the view screen. If you want to see the number of jobs, open the Printers folder and then double-click the icon of the printer. f. When a NetWare shared printer is used in the remote printer mode, monitoring can only be performed when the printer is connected to port 0. EXPLANATION: When a NetWare shared printer is used in the remote printer mode, it cannot be monitored unless it is connected to port 0. Use the PCOSOLE tool in NetWare to make sure the printer's port number is 0. g. Restrictions on monitoring NetWare shared and NDS printers EXPLANATION: If you want to monitor these printers, your PC must have Novell Client installed. The following Novell Client versions have been verified: Windows NT/2000/XP: Novell Client v4.83 for Windows NT/2000/XP Windows 95/98(SE): Novell Client v3.32 for Windows 95/98 Windows Me: Novell Client v3.30 for Windows 95/98 h. Restrictions on monitoring NetWare shared printers EXPLANATION: It may be impossible to monitor a NetWare shared printer in the following cases. - When multiple network adaptors are used on one PC - When an IPX internal network address is set i. Restrictions on monitoring NetWare shared and NDS printers EXPLANATION: When a '"' character is used in an NDS queue or context, the Printer Status window cannot display the printer status because ESM2 does not support the '"' character in printer path. j. On WindowsNT4.0/2000/XP, ESM2 cannot register the "EpsonNet Direct Print" connected printer using the "Uninstalled Network Printers" tab - "add printer" - "Browse" button. EXPLANATION: ESM2 cannot register the printer on these OSs. Therefore, input the IP address of the "EpsonNet Direct Print" connected printer directly. k. Restrictions on using Paper Memory Utility EXPLANATION: Paper Memory Utility is available for the following product only. DFX-8500 When selecting paper memory, use the printer driver or the printer operation panel directly. l. Restrictions on using "EPSON Remote Control Panel" EXPLANATION: The "EPSON Remote Control Panel" utility is available for the following products only. EPL-N4000, EPL-2700 The online help indicates that Windows NT 3.51 is available. However, the only following OSs are available. Windows 95, 98(SE) Windows NT 4.0, Windows 2000 Professional, Windows XP Home/Professional k. ESM2 cannot register the "EpsonNet Internet Print" connected printer using the "Uninstalled Network Printers" tab - "add printer" - "Browse" button. EXPLANATION: ESM2 cannot register the printer on these OSs. Therefore input the IP address of the "EpsonNet Internet Print" connected printer directly. --------------------------------------------------------------------------- 4.GENERAL TROUBLESHOOTING SOLUTIONS If you experience problems, check the following troubleshooting tips to find a solution. NOTE: You can use just one solution even if two or more solutions are available. a. When an anti-virus program is running, ESM2 cannot be installed. SOLUTION: Turn off the anti-virus program before installing ESM2. b. Even after you change the target printer for "Print to (P)" in the "Details" tab of the printer's Properties, ESM2 continues to monitor the printer that has been set before you change it. SOLUTION #1: Reopen the main window and restart Background Monitoring for ESM2, as follows: 1. Close and reopen the main window. 2. Select "Background Monitoring" from the "Setting (S)" menu. After you select "stop monitoring now", the Background Monitoring icon disappears. 3. Select "Background Monitoring" again and then select "monitor now". ESM2 can now monitor the new printer. SOLUTION #2: Reboot the computer. c. (Windows 95 only) You cannot uninstall "EBPrinter" by using "EPSON Printer Utility Uninstall". SOLUTION: Clear the "EBPrinter" check box on the "Utility" tab for "EPSON Printer Utility Uninstall". d. When monitoring many printers in the main window, you may get a memory caution (lack of memory) message. SOLUTION #1: Increase the disk space for use as virtual memory. SOLUTION #2: Close the main window when you do not need to use it to monitor printers. e. (Windows 95/98/ME problem)When ESM2 is running on these OSs, SCANDISK does not work properly. SOLUTION: Before running SCANDISK, you must stop all ESM2 events including background monitoring. f. (Windows 95/98/ME problem) When you are monitoring a local printer, an LPT1:Conflicting message may appear if printing is performed from the MS-DOS prompt. SOLUTION: From "Port Settings" on the Properties page of the driver, select "Print spool job of MS-DOS". g. (Windows 95 problem) If ESM2 is installed on Windows 95 that uses Microsoft Internet Explorer version 4.01 SP1 or earlier, the following warning message may appear. "IDRIVER: Since this program performed unjust processing, it is forced to terminate. When you cannot terminate, contact the program vendor." SOLUTION: Upgrade Microsoft Internet Explorer to a version higher than 4.01 SP1. h. (Windows NT 4.0 problem) When you double-click SETUP.EXE to install ESM2, the following warning message appears and installation may be interrupted. "An application error occurred. An application error log is created. IDRIVER.exe". SOLUTION: Normal re-installation cannot be done after this warning message appears. In this case, you can re-install using the "STMRept.exe" file located on Disk 1 of the Setup Disk. i. When you start a PC installed with Windows NT4.0, Windows 2000 or Windows XP, a warning message may appear and "Background Monitor" may not start. SOLUTION #1: Check and make sure the network configuration is correct. SOLUTION #2: Select "Settings" in ESM2. Then select "Monitor now" from "Start Option of the Background Monitoring". j. After you uninstall all printer drivers, and then reinstall them, select "Modify" or "Repair" in the ESM2 installer (through "Add/Remove Programs" in "Control Panel"), ESM2 still cannot look up the printers but display the message "Unable to find printer" or "Searching..." SOLUTION: Reinstall ESM2 on your PC, starting from the very beginning. --------------------------------------------------------------------------- 5. SOLUTIONS FOR INDIVIDUAL PRINTERS a. (DFX-8500 problem)Displaying the consumable information on the Status Window is slow. Solution: ESM2 gets paper information from the printer and this data is large. Therefore it is slower than other printers. The communication time depends on the performance of the PC too. b. (DFX-8500 problem)If the PC connected to the DFX-8500 keeps on displaying the ESM2 consumable information, another PC on the network cannot monitor this printer. SOLUTION: Make sure that the local user is trained not to keep on displaying the consumable information for the printer. c. (DFX-8500 problem)When you display the consumable information, printing slows down. SOLUTION: ESM2 is getting a large amount of data from the printer, which slows down printing. To speed up printing, close the consumable information window. --------------------------------------------------------------------- 6. SOLUTIONS FOR THE LOCAL PRINTER NOTE: You can use just one solution even if two or more solutions are available. a. "Searching..." or "Unable to find printer" appears on the ESM2 main window. SOLUTION: Try to turn on the printer before turning on the computer. !!! CAUTION !!! While printing, do not use the "Refresh" command; this can slow down printing. b. Printing speed is becoming slower. SOLUTION: Do not start ESM2 while you are printing. This may slow down printing. However you do not need to stop ESM2 if it is already running. c. You get a communication error. SOLUTION #1: Select "Enable bi-directional support for this printer" under "Spool Settings" on the Details tab of the printer's Properties. NOTE: This setting is sometimes changed by the operating system. Therefore, you need to check this setting again. SOLUTION #2: Make sure the printer is turned on and all the cables are properly connected. If you still have a communication error, try using the "Refresh" command. !!! CAUTION !!! While printing, do not use the "Refresh" command; this can slow down printing. d. The printer's status does not change. SOLUTION: Make sure the printer is turned on and all the cables are properly connected. If you still have a communication error, try using the "Refresh" command. !!! CAUTION !!! While printing, do not use the "Refresh" command; this can slow down printing. e. On Windows 95/98/Me, sometimes a communication error occurs when the ECP printer port is selected. SOLUTION: Change the printer port setting as well as the setting in the PC's BIOS. Boot the computer and go into Setup. From the CMOS BIOS screen, change the LPT port mode accordingly. f. On Windows 2000, the printer status may not appear correctly after Windows restarts. SOLUTION: Reinstall ESM2 on your PC. --------------------------------------------------------------------------- 7. SOLUTIONS FOR THE NETWORK PRINTER (FOR ADMINISTRATORS) a. An incorrect status message is caused by the number of PCs connected and the monitoring intervals. SOLUTION: The network printer communicates directly with ESM2 on each PC, thus causing network traffic. If there is too much network traffic, a communication error occurs and sometimes the status is reported incorrectly. In this case, stop monitoring the printer from one or more PCs or increase the monitoring interval through ESM2. b. When ESM2 is used, the EPSON Net! software (an accessory for the C82357*) does not work. SOLUTION: EPSON Net! and EPSON Status Monitor 2 do not work at the same time. Therefore, first stop ESM2, and then run EPSON Net!. c. ESM2 may be very slow when looking up the status of the printer connected via EpsonNet Direct Print. SOLUTION: This problem occurs if ESM2 has registered both printers connected via EpsonNet Direct Print and NetWare Shared or NDS. Remove the NetWare printers from the monitoring objects. --------------------------------------------------------------------------- 7. RESTRICTIONS ON NETWARE SHARED PRINTERS AND NDS PRINTERS NOTE: You can use just one solution even if two or more solutions are available. a. You cannot monitor a NetWare queue printer beyond the IPX router. SOLUTION #1: You cannot monitor the printer because the default setting for IPX hops is 0. Change the number of hops in SETUP.EXE. (The default location is \InstallDir\setup.exe.) If you set hops to more than 0, network traffic will increase. Also, in a WAN environment, you may be charged for the cause of automatic dial-up. SOLUTION #2: If all NetWare shared printers cannot be monitored through the ESM2 main window, use the "Refresh" command. If Background Monitoring causes a communication error, restart "Background Monitoring". b. Restrictions on the number of connections to the NetWare queue. SOLUTION: Connect only one print server to each queue. Refer to the User's Guide for details. c. (NetWare shared printer problem) When you open the Printer Status window from the Properties page of a printer driver, a communication error may occur. SOLUTION: Start "Background Monitoring" first. d. When the EPSON Net! software (an accessory for the C82357*) is used, a NetWare shared printer cannot be monitored. SOLUTION: EPSON Net! and ESM2 do not work at the same time. Therefore, first stop "EPSON Net!", and then run ESM2. e. You cannot monitor a printer connected to an NDS queue on NetWare 4.x or later. SOLUTION: The C82357* does not support NDS queue on NetWare 4.x or later. Set up a bindery emulation on the server, and then connect to the bindery queue. --------------------------------------------------------------------------- 9. SOLUTIONS FOR WINDOWS SHARED PRINTERS NOTE: You can use just one solution even if two or more solutions are available. a. Windows shared printers cannot be monitored. SOLUTION: Check that the following settings are correct. 1. Open the network computer properties of the computer supplying the Windows shared printer. Make sure that the Microsoft network shared service is set up correctly in the network settings. 2. Make sure ESM2 in installed on the computer supplying the Windows shared printer, and that the Windows shared printer item is set to "monitor". 3. Make sure that the shared printer is set to be monitored in the ESM2 settings on the computer that uses the Windows shared printer. 4. In the network settings of the control panel, make sure NetWare Client or TCP/IP is set as the current network settings. b. On Windows NT 4.0, if the Windows shared printer is set to "monitor", when ESM2 starts, the application error window appears and the NetWare shared printer cannot be monitored. SOLUTION: When monitoring a Windows NT 4.0 shared printer, be sure to use Service Pack 6 or higher. c. (DFX-8500 problem)When Paper Memory Utility is used, Windows shared printers do not appear on the printer list. SOLUTION: ESM2 is not available for Paper Memory Utility on the Windows shared printer. Use Paper Memory Utility in local connection, NetWare shared printer, or LPR printer. --------------------------------------------------------------------------- 10. SOLUTIONS FOR PAPER MEMORY UTILITY (DFX-8500) a. The Utility window takes more than one minute to open. SOLUTION: Remove any unnecessary printer drivers to shorten the time. b. A banner sheet is printed when you save paper memory information to a NetWare shared printer. SOLUTION: Edit the capture portion of the NetWare login script to disable banner printing. Refer to your operating systemfs reference manual for other ways to turn off banner printing. c. On Windows NT 4.0 or Windows 2000, an error message appears when the settings are saved from the Paper Memory Utility. SOLUTION: Wait a while and then save the settings again. --------------------------------------------------------------------------- General notice: Product names used herein are for identification purposes only and may be trademarks of their respective owners. EPSON disclaims any and all rights in those marks. Copyright(C) 2002 SEIKO EPSON CORPORATION. All rights reserved. ENDDownload Driver Pack
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