MultiModemManager +++++++++++++++++ This document contains information about how to update your modems and controllers for the first time using the MultiModemManager (MMM) 4.2 (or higher) software. Read the entire document BEFORE updating any modems. ** NOTE: If updating MT2834MR modems that have 3.xx firmware in them you MUST check the modem's firmware revision from within the MMM software prior to flashing the modem. This is because there are two types of 3.xx MR modem. There is a PSTN model (dial-up only) and the standard model (has leased line capability). You must highlight each modem individually within the Modem Groups windows of the MMM software. Then you would click on the MODEM-FIRMWARE-REVISION menu option. Do this for EVERY individual 3.xx modem you plan to update. This problem will be fixed in a future release of the MultiModemManager software. (currently 6.12) Summary: Install the MMM 4.2 (or higher) software. Update modem boot code and firmware for all of your modems using FLASHPRO. Update the controller firmware using the MMM 4.2 (or newer) software. When these three steps are completed, flash update of modem firmware from the MMM software can be done. Step One -- Install FLASHPRO If you do not have FLASHPRO installed on your system, please install it now. FLASHPRO is a program that can update 1 modem with boot code or modem code through a COM port of a computer. FLASHPRO is included with the MMM 4.2 software. To install FLASHPRO, simply run FLASH.EXE found in the directory where MMM 4.2 was in installed (C:\MRACK is the default). FLASH.EXE is a self extracting file and will create seven files in the C:\MRACK directory. Step Two -- Controller Firmware Version To determine the version of the controller firmware, highlight a rack and select from the menu bar FIRMWARE - VERSION - CONTROLLER. If the version of the firmware is NOT 3.0 or greater, it will need to updated. The controller firmware is updated using the MMM software. The first thing to do is highlight the rack(s) that need the controller firmware updated. Next, from the menu bar select FIRMWARE - UPDATE - CONTROLLER. In the Open Hxc File dialog box which appears select the file, MR4800.hxc (included with the MMM 4.2 software) and the click OK. Click on Yes to update the racks with MR4800.hxc. The software is now updating the controller firmware and will show the percentage in the progress bar. The rack controller firmware can be updated while the modems are receiving calls. After the controller(s) firmware is updated the controller(s) will reset and all the green card installed lights will come back on. If abort is clicked during controller update the previous version of controller firmware will remain. Step Three -- Boot Code Version Determine the version of the boot code for each modem to be updated. This can be done by sending the command AT*FI to each modem through the online window. If your boot code version is NOT 20.00 for 28.8k modems or 21.00 for 14.4k modems or greater, you need to first update the boot code. The boot code can be updated using FLASHPRO and the file 28BOOT.HEX for 28.8k modems or 14BOOT.HEX for 14.4k modems also found in the installation directory. For information on how to use FLASHPRO please refer to Flashpro.txt. After updating the boot code the modem's CD, 24K (14.4K) and 19.2K (96K) lights will blink and the TEST light will be on solid. If this does not happen please contact technical support. At this point you MUST update the modem firmware to 1.10c or greater for 28.8k modems or 2.10e for 14.4k modems. Step Four -- Modem Firmware Version Determine the version of the modem firmware by sending the command ATI1 through the online window or highlight a modem and select from the menu bar FIRMWARE - VERSION - MODEM. If the firmware is NOT 1.10c for 28.8k modems or 2.10e for 14.4k modems or greater, you will need to update the modems. This may be done using FLASHPRO (this will be the last time you will need to use FLASHPRO to update modems) and a .hex file. For information on how to use FLASHPRO please refer to Flashpro.txt. Each modem takes approximately 3 to 4 minutes to update boot code and modem FIRMWARE. The modems may remain in the rack busied out before beginning FLASHPRO. Step Five -- Future Updates The next time you need to update controller or modem firmware, you will be able to use the MMM software instead of other methods such as FLASHPRO. Updating with the MMM software will allow for multiple controllers or modems to be updated at one time. To update modems with the MMM software: 1) Select the modem(s) to update by highlighting them. If updating a whole rack or several racks of modems highlight the rack(s). The modems may remain in the rack busied out before beginning FLASHPRO. When selecting the modems be sure to select only the same type; select all MR1432s or all MR2834s. 2) From the menu bar select FIRMWARE - UPDATE - MODEM. In the Open Hex File dialog box select the .hex file to update with and click OK. The .hex file must be 1.10c or greater for 28.8k modems or 2.10e for 14.4k modems. Click yes to update the modems with the selected file. 3) After handshaking is completed the Update dialog box will respond with the number of modems which are ready to be updated, compared to the number of modems you selected. (If all modems are not ready make sure the modems have correct boot code, check the controller firmware, and make sure the modems are not in use.) If No is selected, close the Update Modem Firmware dialog box and the modems will reset. 4) Select Yes to start updating the modems. The software will be idle for 30 to 40 seconds and then update the modems. The percent completed will show in the status bar. If you click Abort the Update dialog box will ask if you are sure. Select No and the software will continue updating. Select Yes and the software will stop updating. Click Close in the Update Modem Firmware dialog box. The modems will remain in TEST mode, and will not be able to be used, until the update procedure is run again and completed. 5) After updating, the modems will reset. The Update Modem Firmware dialog box state will change to completed.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.