Read Me First (June 15, 2007) The following procedures will guide you through the process of upgrading your Multi-Tech device using the Firmware Update Wizard. Installation Procedure 1) Download flashwizosxXXX.zip from the Multi-Tech FTP site: ftp://ftp.multitech.com/utilities/flashwizard/mac 2) Double-click on the .zip file to unzip the Flash Wizard folder. You may copy the Flash Wizard application anywhere you would like. Normally on Mac OS X, applications are located in the /Applications folder. 3) Download the appropriate firmware (.HEX file) for your Multi-Tech device from the Multi-Tech web site (http://www.multitech.com/SUPPORT/). Copy the .HEX file to "~/Library/Application Support/Flash Wizard" (where the ~ means your user folder, for example "/Users/username"). If the "Flash Wizard" folder does not yet exist, you may either make a new one or launch the Flash Wizard application and it will create one if one does not exist. A 'Reveal' button in the Flash Wizard application will also locate the folder for you. Once the "~/Library/Application Support/Flash Wizard" folder exists, then you may copy the .HEX file into that folder. Upgrade Procedure 1) Open the Flash Wizard application by double-clicking on its icon. 2) Click on the 'Start' button to begin searching for Multi-Tech devices connected to your Mac. The Identifying Devices dialog will be displayed as the Wizard locates and identifies the devices connected to your system. NOTE: If the message, "ERROR: No valid devices detected" or "No devices found" is displayed, verify that the device is powered on, and that all cables are correctly and securely attached. 3) Once the devices have been identified, they will be displayed in the Devices list. Click on the device to be upgraded and click 'Next' to proceed. 4) Select the appropriate .HEX file from the Hex File drop-down list. Once satisfied with your selections, click 'Next' to continue. 5) The Progress dialog is displayed showing a status bar indicating the progress of your upgrade. IMPORTANT: As noted in the dialog, any disruption of the program during this stage of the upgrade may cause your device to be inoperable. Wait until the flash upgrade process is complete before proceeding. 6) Once the upgrade is complete, the status bar will be full and the dialog will display the message "Programming Complete" or "Successful". Click on the Quit button to exit Flash Wizard.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.