Readme.txt Driver File Contents (epson10675.exe)

Driver Package File Name: epson10675.exe
File Size: 13.1 MB

This Readme file provides the latest information on EPSON Status
Monitor 2 Version 2.5.
                                                          September 2, 2002
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Contents

     1. OVERVIEW
     2. SYSTEM REQUIREMENTS
     3. RESTRICTIONS
     4. GENERAL TROUBLESHOOTING SOLUTIONS
     5. SOLUTIONS FOR INDIVIDUAL PRINTERS
     6. SOLUTIONS FOR THE LOCAL PRINTER
     7. SOLUTIONS FOR THE NETWORK PRINTER (FOR ADMINISTRATORS)
     8. SOLUTIONS FOR PAPER MEMORY UTILITY (DFX-8500)
     9. RESTRICTIONS ON NETWARE SHARED PRINTERS AND NDS PRINTERS
    10. SOLUTIONS FOR WINDOWS SHARED PRINTERS

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1.  OVERVIEW
    EPSON Status Monitor 2("ESM2") is a utility that monitors EPSON
    printers (local and network).
    Version 2.5 supports additional operating systems: Windows XP Home
    and Windows XP Professional.

2.  SYSTEM REQUIREMENTS
    This section describes the system requirements of ESM2.

    !!! CAUTION !!! 
    Before installing ESM2, make sure Microsoft Internet Explorer Version
    4.01SP1 or later is installed on your PC. Check the operating
    environment of your PC.

2-1. Supported Operating Systems ("OS")
    Windows 95                      OSR2 or later
    Windows 98, 98SE
    Windows NT4.0   Workstation     SP6 or later
    Windows 2000    Professional    SP2 or later
    Windows XP      Home or Professional

2-2. Printer Connection Environment
    a. Local Connection
        Parallel(IEEE1284), USB 1.x or later, IEEE1394
        On Windows 95 and Windows NT4.0, however, ESM2 cannot monitor
        printers connected via the USB and IEEE1394 interfaces.

    b. Network Connection
        !!! CAUTION !!! 
        If you want to monitor network printers from 
        Windows 95, make sure your PC has Winsock2 installed.
        For more information, use the following website of Microsoft.
        http://www.microsoft.com

        TCP/IP: MS TCP/IP Protocol
            EpsonNet Direct Print, EpsonNet Internet Print
            Windows NT4.0; LPR Port
            Windows 2000/XP; Standard TCP/IP Port
        
        IPX/SPX: Novell Client only
            NetWare shared, NDS

            !!! CAUTION !!! 
            ESM2 does not support network printers using the Microsoft
            IPX/SPX protocol.
            However, the following Novell client versions have been
            verified.
                Windows NT/2000/XP:
                    Novell Client v4.83 for Windows NT/2000/XP
                Windows 95/98(SE):
                    Novell Client v3.32 for Windows 95/98
                Windows Me:
                    Novell Client v3.30 for Windows 95/98
            
        Widnows Shared:
            Make sure your PC has either TCP/IP or Novell Client installed.

2-3. Supported EPSON Products
    a. Printers
        Dot Matrix Printers:
            DLQ-3000+, FX-880, FX-1180, FX-2180, LQ-2180, LQ-2080, FX-980
            DFX-8500(supporting Paper Memory Utility)

        Ink Jet Printers:
            Stylus COLOR 800(network only) 
            Stylus COLOR 1520(network and IEEE1394)
            Stylus Photo EX, Stylus Photo 700, IP-100
            Stylus COLOR 3000(network and IEEE1394)
            Stylus Pro 5000, Stylus Pro 9000, Stylus Photo 750
            Stylus COLOR 750, Stylus Photo 1200, Stylus COLOR 900
            Stylus COLOR 850, Stylus COLOR 640, Stylus COLOR 440
            Stylus COLOR 740

        Laser Printers:
            EPL-N1200 (network only), EPL-N2000 (network only), EPL-5700
            EPL-N1600, EPL-N1610, EPL-C8000, EPL-N4000, EPL-N2700
            EPL-N2010

    b. Printer Options
        !!! CAUTION !!! 
        ESM2 supports only options of supported printers. Refer to the
        manual of the respective option for details.

        Interface Card:
            Bi-D IEEE1284 Interface Card:
                C82345
            IEEE1394 Interface Card:
                C82372*
            Internal Ethernet Print Server Card:
                C82357*
                C82362*, C82363*, C82364*, C82384* 
                C12C823623, C12C823914*
        External Ethernet Print Server:
            C82378*, C12C82378*
        USB/Parallel Printer Cable:
            PK4

3.  RESTRICTIONS
    a. "Job Status" does not work on Windows NT4.0, Windows 2000, and
        Windows XP.

        EXPLANATION:
        "Job Status" does not work on Windows NT4.0, Windows 2000, and
        Windows XP. If you want to check a job's status on
        Windows NT4.0, Windows 2000 or Windows XP, uses Print Manager.
        Double-click the printer's icon to see the jobfs status in the
        Printers folder.

    b. While uninstalling, you may see an error (setup initialization
       error).

        EXPLANATION:
        When you uninstall the software, a setup initialization error may
        occur if an anti-virus program (such as Virus Buster) is enabled.
        If this happens, disable the anti-virus program and then run the
        uninstaller.

    c. The Printer Status window does not show any printer information of
       the local printer.

        EXPLANATION:
        The Printer Status Window shows only printer information of the
        network print server; it does not show printer information of
        the local printer.

    d. Driver information is not included as part of the printer 
       information shown in the Printer Status window.

        EXPLANATION:
        Driver information is not included as part of the printer 
        information shown in the Printer Status window. You can find out
        the driver information by looking at the version information
        available from the printer property.

    e. When ESM2 is monitoring a Windows shared printer using Windows
       NT4.0, Windows 2000 or Windows XP, the number of jobs does not
       appear on the view screen.

        EXPLANATION:
        When ESM2 is monitoring a Windows shared printer on Windows NT 4.0,
        Windows 2000 or Windows XP, it does not display the number of jobs
        on the view screen. If you want to see the number of jobs, open the
        Printers folder and then double-click the icon of the printer.

    f. When a NetWare shared printer is used in the remote printer mode,
       monitoring can only be performed when the printer is connected to
       port 0.

        EXPLANATION:
        When a NetWare shared printer is used in the remote printer mode,
        it cannot be monitored unless it is connected to port 0. 
        Use the PCOSOLE tool in NetWare to make sure the printer's port
        number is 0.

    g. Restrictions on monitoring NetWare shared and NDS printers

        EXPLANATION:
        If you want to monitor these printers, your PC must have
        Novell Client installed. The following Novell Client versions have
        been verified:
            Windows NT/2000/XP:
                Novell Client v4.83 for Windows NT/2000/XP
            Windows 95/98(SE):
                Novell Client v3.32 for Windows 95/98
            Windows Me:
                Novell Client v3.30 for Windows 95/98

    h. Restrictions on monitoring NetWare shared printers

        EXPLANATION:
        It may be impossible to monitor a NetWare shared printer in the
        following cases.
         - When multiple network adaptors are used on one PC
         - When an IPX internal network address is set

    i. Restrictions on monitoring NetWare shared and NDS printers

        EXPLANATION:
        When a '"' character is used in an NDS queue or context, the
        Printer Status window cannot display the printer status because ESM2
        does not support the '"' character in printer path.

    j. On WindowsNT4.0/2000/XP, ESM2 cannot register the "EpsonNet
       Direct Print" connected printer using the "Uninstalled Network
       Printers" tab - "add printer" - "Browse" button.

        EXPLANATION:
        ESM2 cannot register the printer on these OSs. Therefore, input
        the IP address of the "EpsonNet Direct Print" connected printer
        directly.

    k. Restrictions on using Paper Memory Utility

        EXPLANATION:
        Paper Memory Utility is available for the following product only.
            DFX-8500
        When selecting paper memory, use the printer driver or the printer
        operation panel directly.

    l. Restrictions on using "EPSON Remote Control Panel"

        EXPLANATION:
        The "EPSON Remote Control Panel" utility is available for
        the following products only.
            EPL-N4000, EPL-2700
        The online help indicates that Windows NT 3.51
        is available. However, the only following OSs are available.
            Windows 95, 98(SE)
            Windows NT 4.0, Windows 2000 Professional,
            Windows XP Home/Professional

    k. ESM2 cannot register the "EpsonNet Internet Print" connected
       printer using the "Uninstalled Network Printers" tab - "add printer"
       - "Browse" button.

        EXPLANATION:
        ESM2 cannot register the printer on these OSs. Therefore input
        the IP address of the "EpsonNet Internet Print" connected printer
        directly.

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4.GENERAL TROUBLESHOOTING SOLUTIONS

     If you experience problems, check the following troubleshooting tips
     to find a solution. 

     NOTE:
     You can use just one solution even if two or more solutions are
     available.

    a. When an anti-virus program is running, ESM2 cannot be installed.

        SOLUTION:
        Turn off the anti-virus program before installing ESM2.

    b. Even after you change the target printer for "Print to (P)" in 
       the "Details" tab of the printer's Properties, ESM2 continues to
       monitor the printer that has been set before you change it.

        SOLUTION #1:
        Reopen the main window and restart Background Monitoring for ESM2,
        as follows:

        1. Close and reopen the main window.
        2. Select "Background Monitoring" from the "Setting (S)" menu.
           After you select "stop monitoring now", the Background Monitoring
           icon disappears.
        3. Select "Background Monitoring" again and then select "monitor
           now".

        ESM2 can now monitor the new printer.

        SOLUTION #2:
        Reboot the computer.

    c. (Windows 95 only) You cannot uninstall "EBPrinter" by using
       "EPSON Printer Utility Uninstall".
     
        SOLUTION:
        Clear the "EBPrinter" check box on the "Utility" tab for
        "EPSON Printer Utility Uninstall".

    d. When monitoring many printers in the main window, you may get a
       memory caution (lack of memory) message.

        SOLUTION #1:
        Increase the disk space for use as virtual memory.

        SOLUTION #2: 
        Close the main window when you do not need to use it to monitor
        printers.

    e. (Windows 95/98/ME problem)When ESM2 is running on these OSs,
       SCANDISK does not work properly.

        SOLUTION:
        Before running SCANDISK, you must stop all ESM2 events
        including background monitoring.

    f. (Windows 95/98/ME problem) When you are monitoring a local printer,
       an LPT1:Conflicting message may appear if printing is performed
       from the MS-DOS prompt.

        SOLUTION:
        From "Port Settings" on the Properties page of the driver, select
        "Print spool job of MS-DOS".

    g. (Windows 95 problem) If ESM2 is installed on Windows 95 
       that uses Microsoft Internet Explorer version 4.01 SP1 or earlier,
       the following warning message may appear.

       "IDRIVER: Since this program performed unjust processing, it is
       forced to terminate. When you cannot terminate, contact the program
       vendor."

        SOLUTION:
        Upgrade Microsoft Internet Explorer to a version higher than 4.01
        SP1.

    h. (Windows NT 4.0 problem) When you double-click SETUP.EXE to install
       ESM2, the following warning message appears and installation may
       be interrupted.

       "An application error occurred. An application error log is 
       created. IDRIVER.exe".

        SOLUTION:
        Normal re-installation cannot be done after this warning message
        appears. In this case, you can re-install using the "STMRept.exe" 
        file located on Disk 1 of the Setup Disk.

    i. When you start a PC installed with Windows NT4.0, Windows 2000 or 
       Windows XP, a warning message may appear and "Background Monitor" may
       not start.

        SOLUTION #1:
        Check and make sure the network configuration is correct.

        SOLUTION #2:
        Select "Settings" in ESM2. Then select "Monitor now" from 
        "Start Option of the Background Monitoring".

    j. After you uninstall all printer drivers, and then reinstall them, 
       select "Modify" or "Repair" in the ESM2 installer (through
       "Add/Remove Programs" in "Control Panel"), ESM2 still cannot look up
       the printers but display the message "Unable to find printer" or 
       "Searching..." 

        SOLUTION:
        Reinstall ESM2 on your PC, starting from the very beginning.

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5. SOLUTIONS FOR INDIVIDUAL PRINTERS

    a. (DFX-8500 problem)Displaying the consumable information on the Status
        Window is slow.

        Solution:
        ESM2 gets paper information from the printer and this data
        is large. Therefore it is slower than other printers.
        The communication time depends on the performance of the PC too.

    b. (DFX-8500 problem)If the PC connected to the DFX-8500 keeps on
       displaying the ESM2 consumable information, another PC on the network
       cannot monitor this printer.

        SOLUTION:
        Make sure that the local user is trained not to keep on displaying
        the consumable information for the printer.

    c. (DFX-8500 problem)When you display the consumable information,
       printing slows down.

        SOLUTION:
        ESM2 is getting a large amount of data from the printer, which
        slows down printing. To speed up printing, close the
        consumable information window.

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6. SOLUTIONS FOR THE LOCAL PRINTER

    NOTE:
    You can use just one solution even if two or more solutions are
    available.

    a. "Searching..." or "Unable to find printer" appears on the ESM2
       main window.

        SOLUTION:
        Try to turn on the printer before turning on the computer.

        !!! CAUTION !!!
        While printing, do not use the "Refresh" command; this can slow
        down printing.

    b. Printing speed is becoming slower.

        SOLUTION:
        Do not start ESM2 while you are printing. This may slow down
        printing.
        However you do not need to stop ESM2 if it is already running.

    c. You get a communication error.

        SOLUTION #1:
        Select "Enable bi-directional support for this printer" under
        "Spool Settings" on the Details tab of the printer's Properties.

        NOTE: This setting is sometimes changed by the operating system.
              Therefore, you need to check this setting again.

        SOLUTION #2:
        Make sure the printer is turned on and all the cables are properly
        connected. If you still have a communication error, try using 
        the "Refresh" command.

        !!! CAUTION !!!
        While printing, do not use the "Refresh" command; this can slow
        down printing.

    d. The printer's status does not change.

        SOLUTION:
        Make sure the printer is turned on and all the cables are properly
        connected. If you still have a communication error, try using 
        the "Refresh" command.

        !!! CAUTION !!!
        While printing, do not use the "Refresh" command; this can slow
        down printing.

    e. On Windows 95/98/Me, sometimes a communication error occurs when
       the ECP printer port is selected.

        SOLUTION:
        Change the printer port setting as well as the setting in
        the PC's BIOS. Boot the computer and go into Setup. From the CMOS
        BIOS screen, change the LPT port mode accordingly.

    f. On Windows 2000, the printer status may not appear correctly
       after Windows restarts.

        SOLUTION:
        Reinstall ESM2 on your PC.

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7. SOLUTIONS FOR THE NETWORK PRINTER (FOR ADMINISTRATORS)

    a. An incorrect status message is caused by the number of PCs connected
       and the monitoring intervals. 

        SOLUTION:
        The network printer communicates directly with ESM2 on each PC,
        thus causing network traffic. If there is too much network traffic,
        a communication error occurs and sometimes the status is reported
        incorrectly. In this case, stop monitoring the printer from one or
        more PCs or increase the monitoring interval through ESM2.

    b. When ESM2 is used, the EPSON Net! software (an accessory for the
       C82357*) does not work.

        SOLUTION:
        EPSON Net! and EPSON Status Monitor 2 do not work at the same time.
        Therefore, first stop ESM2, and then run EPSON Net!.

    c. ESM2 may be very slow when looking up the status of the printer 
       connected via EpsonNet Direct Print.

        SOLUTION:
        This problem occurs if ESM2 has registered both printers connected
        via EpsonNet Direct Print and NetWare Shared or NDS.
        Remove the NetWare printers from the monitoring objects.

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7. RESTRICTIONS ON NETWARE SHARED PRINTERS AND NDS PRINTERS

    NOTE:
    You can use just one solution even if two or more solutions are available.

    a. You cannot monitor a NetWare queue printer beyond the IPX router.
     
        SOLUTION #1:
        You cannot monitor the printer because the default setting for
        IPX hops is 0. Change the number of hops in SETUP.EXE. (The
        default location is \InstallDir\setup.exe.) If you set hops to
        more than 0, network traffic will increase. Also, in a WAN
        environment, you may be charged for the cause of automatic
        dial-up.

        SOLUTION #2:
        If all NetWare shared printers cannot be monitored through the
        ESM2 main window, use the "Refresh" command. If Background
        Monitoring causes a communication error, restart
        "Background Monitoring".


    b. Restrictions on the number of connections to the NetWare queue.

        SOLUTION:
        Connect only one print server to each queue. Refer to the User's
        Guide for details.

    c. (NetWare shared printer problem) When you open the Printer Status
        window from the Properties page of a printer driver,
        a communication error may occur.

        SOLUTION:
        Start "Background Monitoring" first.

    d. When the EPSON Net! software (an accessory for the
       C82357*) is used, a NetWare shared printer cannot be monitored.

        SOLUTION:
        EPSON Net! and ESM2 do not work at the same time. Therefore,
        first stop "EPSON Net!", and then run ESM2.

    e. You cannot monitor a printer connected to an NDS queue on NetWare
       4.x or later.

        SOLUTION:
        The C82357* does not support NDS queue on NetWare 4.x or later.
        Set up a bindery emulation on the server, and then connect to the
        bindery queue.

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9. SOLUTIONS FOR WINDOWS SHARED PRINTERS

    NOTE:
    You can use just one solution even if two or more solutions are
    available.

    a. Windows shared printers cannot be monitored.

        SOLUTION:
        Check that the following settings are correct.

        1. Open the network computer properties of the computer 
           supplying the Windows shared printer. Make sure that the
           Microsoft network shared service is set up correctly in the
           network settings.
        2. Make sure ESM2 in installed on the computer supplying
           the Windows shared printer, and that the Windows shared printer item
           is set to "monitor".
        3. Make sure that the shared printer is set to be monitored in 
           the ESM2 settings on the computer that uses the Windows shared
           printer.
        4. In the network settings of the control panel, make sure NetWare
           Client or TCP/IP is set as the current network settings.

    b. On Windows NT 4.0, if the Windows shared printer is set to
       "monitor", when ESM2 starts, the application error window appears
       and the NetWare shared printer cannot be monitored.

        SOLUTION:
        When monitoring a Windows NT 4.0 shared printer, be sure
        to use Service Pack 6 or higher.

    c. (DFX-8500 problem)When Paper Memory Utility is used, Windows
       shared printers do not appear on the printer list.

        SOLUTION:
        ESM2 is not available for Paper Memory Utility on the
        Windows shared printer.
        Use Paper Memory Utility in local connection, NetWare
        shared printer, or LPR printer.

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10. SOLUTIONS FOR PAPER MEMORY UTILITY (DFX-8500)

    a. The Utility window takes more than one minute to open.

        SOLUTION:
        Remove any unnecessary printer drivers to shorten the time.

    b. A banner sheet is printed when you save paper memory information
       to a NetWare shared printer.

        SOLUTION:
        Edit the capture portion of the NetWare login script to disable
        banner printing. Refer to your operating systemfs reference
        manual for other ways to turn off banner printing.

    c. On Windows NT 4.0 or Windows 2000, an error message appears
       when the settings are saved from the Paper Memory Utility.

        SOLUTION:
        Wait a while and then save the settings again.
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General notice: Product names used herein are for identification 
purposes only and may be trademarks of their respective owners. 
EPSON disclaims any and all rights in those marks.

Copyright(C) 2002 SEIKO EPSON CORPORATION. All rights reserved. 
END
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