========================= PC Suite for PC Suite for K500 series =========================
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CONTENTS
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1. System Requirements
2. Supported Personal Information Managers (PIMS)
3. Install/Uninstall
4. USB Driver Software
4.1 DCU-11
5. Configuration
5.1 Sync Settings
5.2 Firewalls
6. Modem/GPRS Using IR (Infrared)
6.1 Windows 2000 over IrDA
6.2 Windows ME over IrDA
6.3 Windows XP over IrDA
7. Limitations
8. Known Issues June 22, 2004
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1. SYSTEM REQUIREMENTS
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The Sony Ericsson PC Suite is designed to work with Windows ME,
Windows 2000 SP3 or higher, Windows XP Home and Windows XP Pro.
The general system requirements are:
At least 120 MB free hard disk space.
Internet Explorer 5.0 or later has to be installed.
Windows ME: 64 MB RAM, 200 MHz
Windows 2000 with SP3: 64 MB RAM, 266 MHz
Windows XP Home: 128 MB RAM, 300 MHz
Windows XP Pro: 128 MB RAM, 300 MHz
The Operating Systems Windows ME, Windows 2000, Windows XP Home and
Windows XP Pro will allow Installation while older Operating Systems,
e.g. Windows 98 and Windows NT are blocked.
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2. SUPPORTED PERSONAL INFORMATION MANAGERS (PIMS)
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The Sony Ericsson PC Suite is designed to work with the following PIMs:
Windows Address Book
Outlook 2000 SR-1 or higher
Outlook 2002
Outlook 2003
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3. INSTALL/UNINSTALL
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It is recommended that all Windows applications have been closed
before the installation is started.
To repair a faulty installation launch the installation application.
When entering maintenance mode choose "Repair". It is recommended to
restart the computer before you perform the repair.
To uninstall the software 1) launch the installation application.
When entering maintenance mode choose "Remove".
or 2) Open Control panel and access Add/Remove programs. Select the application
you wish to uninstall. Click the "Remove" button.
It is recommended to restart the computer before you perform the uninstallation.
To modify the installation launch the installation application.
When entering maintenance mode choose "Modify".
For updates visit www.sonyericsson.com
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4. USB DRIVER SOFTWARE
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Driver software for DCU-11 are available for downloading from
www.sonyericsson.com.
When the cable is connected to the computer the Hardware
Wizard will start. Follow the wizard and give the path to the drivers.
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4.1 DCU-11
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To be able to get a connection between the Phone and the PC with the
DCU-11 cable, you must configure the Mobile Phone Monitor to listen
to the DCU-11 COM Port.
1. Go to the Control Panel -> System -> Hardware -> Device Manager
2. Open up the node Ports (COM & LPT), look which COM port the DCU-11
is connected to. Remember that COM port number.
3. In the Control Panel start the Phone Monitor Option. Select the COM
Ports tab.
4. In the COM Ports list, make sure that the DCU-11 COM port is enabled.
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5. CONFIGURATION
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5.1 SYNC SETTINGS
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Before the first synchronisation, you have to configure the sync
settings. You can choose which data types to sync: Contacts,
Calendar, Tasks and Notes. You also have the
opportunity to set up rules for how the sync should handle
conflicts and force a full sync instead of only synchronising
updated posts.
It is only possible to change "Sync Station Settings" while the phone
is connected. If you try to change settings, by right clicking on
the "Launcher" in the taskbar notification area, without the phone
connected "Sync station Settings" will be greyed out.
Behaviour for "Select last changed item" differs between data types.
Synchronisation behaviour can be modified by selecting the
"Standard synchronisation" tab in Sync Station Settings.
Field matching between PIM and phone
Several Personal Information Managers (PIM) are supported on the
computer. We will use Microsoft Outlook 2003 as an example when
describing field matching between PIM and phone. The phone can only
support a limited amount of information, and in the list below we show
which fields that are supported. There is also a limitation on field
lengths in the phone, therefore long field names will be truncated when displayed
in phone.
PIM (Outlook 2003) Phone
* Data type: Contacts
First name: Name: (All characters up to
Last name: first space is taken
as first name in phone)
Job title: Title:
Company: Company:
E-mail: E-mail:
Web page address: Web address:
Home phone: Home number:
Business phone: Work number:
Mobile phone: Mobile number:
Business fax: Fax number:
Other: Other number:
Business Street: Street:
Business City: City:
Business State/Province: State:
Business ZIP/Postal code: Zip code:
Business Country/Region: Country:
Description field: Info:
* Data type: Calendar
Subject: Subject:
Location: Location:
Start date & time: Start date & time:
End date & time: End date & time:
Reminder: Reminder:
Recurrence: Recurrent appointment:
Description field: Description:
* Data type: Tasks
Subject: Subject:
Due date: Due date:
Status: Status: (limited support
in phone)
Priority: Priority:
Reminder: Reminder:
Description field: Description:
* Data type: Notes
Note: Note:
Full Synchronisation
In Sync station Settings under tab "Full synchronisation" there is
an option for "Merge items in computer and phone". Merge in this
case means to add all items that don't match when comparing item
by item between PIM and phone. It does not combine two similar
items into one item.
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5.2 FIREWALLS
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No issues.
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6. MODEM/GPRS USING IR (INFRARED)
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6.1 WINDOWS 2000 OVER IRDA
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You need Windows 2000 Service Pack 3 or later.
The automatic installation of the infrared (IR) modem starts when you
place your Sony Ericsson K500 mobile phone, with the infrared port enabled,
in front of your PC's infrared eye. A known issue on is that
a "Standard modem over IR" is installed instead of of the correct IR modem.
To replace the "Standard modem over IR" with the Sony Ericsson K500 series
modem, follow the steps described below.
1. Go to "Control Panel -> System -> Hardware -> Device Manager ->
Modems" where you will find a Standard modem over IR.
2. Double click the modem and choose "Driver -> Update Driver".
3. Select the option "Search for a suitable driver for my device".
Click "Next".
4. Check the "Specify a location" checkbox. Click "next" and browse
to the installation CD or folder which contains the modem drivers
in its Driver directory. Click "next".
5. Click "Finish".The modem is ready to use and you can run the Mobile
Networking Wizard application.
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6.2 WINDOWS ME OVER IRDA
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The automatic installation of the infrared (IR) modem starts when you
place your Sony Ericsson K500 mobile phone, with the infrared port enabled,
in front of your PC's infrared eye. Although Windows will find your
device and install the modem automatically, the properties of the modem may be
incorrect.
Check the properties in the Control Panel:
1. In the Control Panel: click on Phone and Modem Options, and select
the modem tab.
2. Select the "Sony Ericsson K500 IrDA modem".
3. Click on Properties.
If the modem is not correctly installed a dialog will appear
containing a message similar to this:
"The modem properties cannot be displayed because the modem
information is corrupt. Remove this modem by clicking Remove and
add it again."
A workaround for this problem is to manually install the infrared
modem:
1. Start the Modems application in the Control Panel.
2. Click "Add". A dialog "Install New Modem" will appear.
3. Select the option "Don't detect my modem, I will select it from a
list".
4. Click Next. The next page shows a list of Manufacturers in the
left pane.
5. Select "Sony Ericsson Mobile Communications".
The right pane will display a list of the modems available.
6. Select the "Sony Ericsson K500 IrDA modem".
(If the IR modem is not present in the list, click the "Have
disk" button and Browse to the installation CD or folder which contains the
modem drivers in its Driver directory.)
7. Click Next.
8. The next page presents a list of ports in the lower pane. Select
the "Virtual Infrared COM Port".
9. Click Next and the modem will be installed.
10. The new modem will appear in the Modems application. If you did
not remove the incorrectly installed modem, the name of the new
modem might have number suffix in its name (#2). Make a note
of the name of the new modem since you should select this when
creating a dial-up connection.
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6.3 WINDOWS XP OVER IRDA
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The automatic installation of the infrared (IR) modem starts when you
place your Sony Ericsson K500 mobile phone, with the infrared port enabled,
in front of your PC's infrared eye. A known issue on is that
a "Standard modem over IR" is installed instead of of the correct IR modem.
To replace the "Standard modem over IR" with the Sony Ericsson K500 series
modem, follow the steps described below.
1. Go to "Control Panel -> System -> Hardware -> Device Manager ->
Modems" where you will find a Standard modem over IR.
2. Double click the modem and choose "Driver -> Update Driver".
3. Select the option "Install from a list or specific location (Advanced)".
Click "Next".
4. Select the option "Don't search. I will choose the driver to install".
Click "Next".
5. In the model list, select "Sony Ericsson K500 IrDA modem". Click "Next".
(If the IR modem is not present in the list, click the "Have
disk" button and Browse to the installation CD or folder which contains the
modem drivers in its Driver directory.)
6. Click "Finish".The modem is ready to use and you can run the Mobile
Networking Wizard application.
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7. LIMITATIONS
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--Synchronisation
The total number of items supported in Sony Ericsson K500 series are:
510 phone numbers (Each Contact can have up to 5 phone numbers, 510
is the total amount of phone numbers)
300 Calendar items
80 Task
10 Notes
If there are more data in the PIM than allowed in the phone,
the synchronisation will complete successfully, but some items are not
synchronised to the phone. It is a good rule to check the
number of items in the phone from time to time to make sure that
there is enough space for new items to be synchronised.
Under "Conflict resolution" there is an option for "Select last
changed item". This option is only applicable to data types Calendar
and Tasks, for data types Contacts and Notes this option will
actually result in "Automatically resolve conflicts - keep items in
computer, override items in phone" since these data types does not
support a last change date.
--Sound Editor
To be able to record from Audio Player in Sound Editor, the user needs to
select one Source. Select Source from Audio Recorder, Recording Control
is shown. In Recording Control, select Options -> Properties.
Activate all option for the volume controls. Choose a Source to record
from in Recording Control. The source to choose from depends on the
Sound Card and the Operative System on your PC.
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8. KNOWN ISSUES June 22, 2004
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General
SYMPTOM: File Manager returns: "Unable to copy - an unexpected error has
occurred". Click "Try again". The message: "Unable to copy *** - the
operation has been aborted".
SOLUTION: The phone may not have enough free memory. There will be
memory full message on the phone. Free enough memory and download the
same file again.
SYMPTOM: Problem to download a MMS to the phone with the MMS Composer.
"Receiving item" pops up on the device but vanishes pretty quickly.
The MMS Composer returns "The file transfer was aborted".
Same problem might occur for Image Editor or Sound Editor. In case of Image Editor
the error message is "Failed to transfer the image". For Sound Editor
the error message is "The file cannot be downloaded".
SOLUTION: The phone may not have enough free memory. There will be
memory full message on the phone. Free enough memory and download the
same file again.
Outlook users
SYMPTOM: Synchronisation is not possible after disconnecting the
computer from the network.
SOLUTION: Outlook must be restarted in "offline" mode.
SYMPTOM: “Server Busy” dialog
SOLUTION: click “Try again”.
SYMPTOM: Updates are not transferred correctly.
SOLUTION: Wait one minute and initiate another synchronisation.
SYMPTOM: When an item has been changed in both PIM and phone in a short
period of time and the slightly older version take precedence.
SOLUTION: Repeat the change and initiate another synchronisation.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.