WACOM TABLET SYSTEM, DRIVER VERSION 4.52 FOR PERSONAL COMPUTERS RUNNING WINDOWS 95, 98, NT 4.0, WINDOWS 2000, OR WINDOWS MILLENIUM EDITION (Service Pack 3 or Later Required for NT 4.0) USB TABLETS REQUIRE WINDOWS 98 OR 2000 COPYRIGHT WACOM CO., LTD. 2000 This document contains information that is important, and information that is too new to have been incorporated in the User's Manual. There are six sections in this document: 1. TABLET INSTALLATION - Provides information about installing the tablet software. 2. KNOWN ISSUES AND WORKAROUNDS - Describes known problems, workarounds, unsupported features and compatibility issues. 3. CORRECTIONS TO THE USER'S MANUAL - Lists new information or corrections to the User's Manual. 4. OBTAINING WACOM SOFTWARE UPDATES - Contains information on downloading Wacom software updates. 5. ORDERING PARTS AND ACCESSORIES - Contains information for ordering Wacom parts and accessories. 6. OBTAINING TECHNICAL SUPPORT - Contains contact information for Wacom Technical Support. TABLET INSTALLATION For information on connecting the Wacom tablet to your system and installing the tablet software, refer to the installation guide that came with your tablet. (The guide may be printed, or located on the Wacom tablet CD.) IMPORTANT! For USB tablets, if your PC was not configured with a USB keyboard or USB mouse, it may not support USB devices while in Windows Safe Mode. In this case, your tablet will not function in Safe Mode. * WINDOWS 98 FIRST EDITION - USING DIFFERENT USB PORTS * A USB tablet will work only on the USB port where it was installed. If you plug the tablet into a different USB port, the Add New Hardware dialog will display. (Windows must set up the proper registry information for each port.) To allow the tablet to work on multiple USB ports, go through the installation process for each port. It is not necessary to insert a CD or copy any files since they are already installed. Select Skip File when asked to copy a file. KNOWN ISSUES AND WORKAROUNDS * GENERAL NOTES * WINDOWS 95 & 98 - REPLACING SERIAL MOUSE WITH TABLET If the tablet driver does not load after replacing your serial mouse, do the following: 1. Close all open applications. Click Start. Then select Settings and Control Panel. 2. Double-click on the System icon. In the System Properties control panel, select the Device Manager tab. 3. Remove the mouse from the Device Manager. (The mouse will stop functioning.) Then press Alt+F4 to close the System Properties control panel. 4. Disconnect your serial mouse and connect the Wacom tablet. 5. Press Ctrl+Esc to select the Start button. Then type "r" to select Run.... 6. Insert the Wacom tablet CD into your computer. Type the letter of your CD-ROM drive and :\setup. For example, d:\setup 7. Press Enter and follow the setup dialog prompts. Note: See the below note, entitled MISSING SCREEN CURSOR, if the screen cursor is not visible. WINDOWS NT 4.0 - TABLET NOT FOUND AT SYSTEM BOOT-UP If an input device is left on the tablet during boot-up, NT 4.0 sometimes will register the tablet as a mouse, and the tablet driver does not load. To avoid this problem, remove all input devices from the tablet surface prior to booting up NT 4.0. FOR LCD/PEN-TABLETS: If your tablet is not detected after starting or restarting Windows NT, the NTDETECT program may have incorrectly identified the tablet as a serial mouse and loaded the mouse driver. If this occurs, switch off the tablet’s power for a few seconds, then turn it back on and restart Windows. To avoid this problem always power down your tablet when shutting down or restarting Windows NT. WINDOWS 95 & 98 - MISSING SCREEN CURSOR If you have disconnected a serial mouse and the screen cursor is not visible, you can reattach the mouse and add a second serial card for the tablet, or you can do the following: 1. Press Ctrl+Esc, then type "s" and "c" to open the Control Panel window. 2. Use the arrow keys to select the Accessibility Options icon. Then press Enter to open the Accessibility Properties control panel. Note that if this icon is not visible, you will need to install this Windows component using the Add/Remove Programs control panel. 3. Press Shift+Tab, then right arrow, right arrow to select the Mouse tab. 4. Press Alt+m to select the Use MouseKeys checkbox. 5. Tab to OK and press Enter. 6. Answer Yes to the prompt on using the setting for default. The screen cursor should appear. INTUOS TABLETS: AFTER CHANGING THE TABLET ORIENTATION, TABLET BUTTON ICONS DO NOT APPEAR When using the tablet in the Portrait or Landscape Flipped orientation, the tablet menu button icons will not display on your monitor. However, the tablet menu buttons are still functional. * SOFTWARE COMPATIBILITY NOTES * WINDOWS MILLENIUM (Me) This Wacom driver software was tested with a beta version of Windows Me. Wacom cannot guarantee that this driver will be compatible with future releases of Windows Me. If you experience a problem with Windows Me when using your tablet, please check Wacom's web site at www.wacom.com for a driver update. LCD/PEN-TABLETS: WINDOWS 98 - COMPATIBILITY WITH MULTIPLE VIDEO CARDS If the PB-MAX video card is installed as Monitor #1, other video cards may not function. If this occurs arrange the video cards in the PCI slots so that the PB-MAX card is not the primary monitor. DELAYED OR MISSING PEN STROKES When Sensiva is loaded it can cause missing or delayed pen strokes in some graphic applications (e.g. Deep Paint). If you see these symptoms, exit Sensiva and check if they disappear. Note: You can configure Sensiva not to load at startup by going to Preferences under the Customizing Sensiva menu and unchecking the "Launch at Windows Startup" option. Sensiva can be loaded manually by clicking the Start menu button, going to Programs and Sensiva and selecting Sensiva. MICROSOFT ACCESS V2.0 MS PROJECT 4.0 QUARK EXPRESS QUICKBOOKS PRO 5.0 Using the pen to click or double-click in a field causes the screen cursor to freeze. In this situation, move your PS/2 or serial mouse to unfreeze the screen cursor. CORRECTIONS TO THE USER'S MANUAL There are no corrections to the User’s Manual. OBTAINING WACOM SOFTWARE UPDATES If you have Internet access, you can download the latest software updates: USA, Canada, Central and South America Worldwide Web: http://www.wacom.com/productsupport Anonymous FTP: ftp.wacom.com/pub/drivers Europe, Middle East and Africa Worldwide Web: http://www.wacom.de Anonymous FTP: ftp.wacom.de/pub Japan Worldwide Web: http://tablet.wacom.co.jp Asia Pacific (English) Worldwide Web: http://tablet.wacom.co.jp/asia-pacific ORDERING PARTS AND ACCESSORIES To purchase parts and accessories, call toll-free: 1-888-884-1870 (USA and Canada only) or visit Wacom's web site at http://www.wacom.com/wacomdirect/ (USA only). Outside of the USA and Canada, please contact your local dealer or distributor, or call the Technical Support Hotline (see the telephone numbers below). OBTAINING TECHNICAL SUPPORT If you need to contact Technical Support, use the appropriate number for your region: USA, Canada, Central and South America Worldwide Web: http://www.wacom.com/productsupport Phone: ++1-360-896-9833 (English, normal business hours, Pacific Time) FAX: ++1-360-896-9724 (English) Email: support@wacom.com (English, automated mailback support) FastFAX (USA and Canada): 1-800-922-7590 (English, automated support) Europe, Middle East and Africa Phone (Austria): ++43-(0)1-599 142 001 Phone (Belgium): ++32-(0)2-713 38 10 Phone (France): ++33-(0)1-69 32 49 31 Phone (Germany): ++49-(0)69-66 568 517 Phone (Italy): ++39-(0)2-45 28 1303 Phone (Netherlands): ++31-(0)20-581 3970 Phone (Switzerland): ++41-(0)1-342 0458 Phone (United Kingdom): ++44-(0)207-341 5521 Phone (Other countries): ++31-(0)20-581 3917 FAX: ++49-(0)911-9339 1844 Email: support@wacom.de Japan Phone: ++81-(0)3-3371-1583 FAX: ++81-(0)3-3371-1468 Email: tablet@wacom.co.jp Asia Pacific (English) Phone: ++81-(0)3-3371-1583 FAX: ++81-(0)3-3371-1468 Email: asia-pacific@wacom.co.jp Wacom is a registered trademark, and Intuos is a trademark of Wacom Company, Ltd. in the United States and/or other countries. All other brand and product names are trademarks or registered trademarks of their respective holders.Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.