WACOM TABLET SYSTEM, DRIVER VERSION 4.52
FOR PERSONAL COMPUTERS RUNNING
WINDOWS 95, 98, NT 4.0, WINDOWS 2000,
OR WINDOWS MILLENIUM EDITION
(Service Pack 3 or Later Required for NT 4.0)
USB TABLETS REQUIRE WINDOWS 98 OR 2000
COPYRIGHT WACOM CO., LTD. 2000
This document contains information that is important,
and information that is too new to have been
incorporated in the User's Manual. There are six
sections in this document:
1. TABLET INSTALLATION - Provides information about
installing the tablet software.
2. KNOWN ISSUES AND WORKAROUNDS - Describes
known problems, workarounds, unsupported features
and compatibility issues.
3. CORRECTIONS TO THE USER'S MANUAL - Lists
new information or corrections to the User's Manual.
4. OBTAINING WACOM SOFTWARE UPDATES -
Contains information on downloading Wacom software
updates.
5. ORDERING PARTS AND ACCESSORIES - Contains
information for ordering Wacom parts and accessories.
6. OBTAINING TECHNICAL SUPPORT - Contains
contact information for Wacom Technical Support.
TABLET INSTALLATION
For information on connecting the Wacom tablet to
your system and installing the tablet software, refer
to the installation guide that came with your tablet.
(The guide may be printed, or located on the Wacom
tablet CD.)
IMPORTANT! For USB tablets, if your PC was not
configured with a USB keyboard or USB mouse, it may
not support USB devices while in Windows Safe Mode.
In this case, your tablet will not function in Safe
Mode.
* WINDOWS 98 FIRST EDITION -
USING DIFFERENT USB PORTS *
A USB tablet will work only on the USB port where
it was installed. If you plug the tablet into a
different USB port, the Add New Hardware dialog
will display. (Windows must set up the proper
registry information for each port.) To allow the
tablet to work on multiple USB ports, go through
the installation process for each port. It is not
necessary to insert a CD or copy any files since
they are already installed. Select Skip File when
asked to copy a file.
KNOWN ISSUES AND WORKAROUNDS
* GENERAL NOTES *
WINDOWS 95 & 98 - REPLACING SERIAL MOUSE
WITH TABLET
If the tablet driver does not load after replacing
your serial mouse, do the following:
1. Close all open applications. Click Start.
Then select Settings and Control Panel.
2. Double-click on the System icon. In the
System Properties control panel, select the
Device Manager tab.
3. Remove the mouse from the Device Manager.
(The mouse will stop functioning.) Then press
Alt+F4 to close the System Properties control
panel.
4. Disconnect your serial mouse and connect the
Wacom tablet.
5. Press Ctrl+Esc to select the Start button.
Then type "r" to select Run....
6. Insert the Wacom tablet CD into your computer.
Type the letter of your CD-ROM drive and
:\setup. For example, d:\setup
7. Press Enter and follow the setup dialog prompts.
Note: See the below note, entitled MISSING
SCREEN CURSOR, if the screen cursor is
not visible.
WINDOWS NT 4.0 - TABLET NOT FOUND
AT SYSTEM BOOT-UP
If an input device is left on the tablet during
boot-up, NT 4.0 sometimes will register the tablet
as a mouse, and the tablet driver does not load.
To avoid this problem, remove all input devices from
the tablet surface prior to booting up NT 4.0.
FOR LCD/PEN-TABLETS: If your tablet is not
detected after starting or restarting Windows NT,
the NTDETECT program may have incorrectly
identified the tablet as a serial mouse and loaded
the mouse driver. If this occurs, switch off the
tablet’s power for a few seconds, then turn it back
on and restart Windows. To avoid this problem
always power down your tablet when shutting down
or restarting Windows NT.
WINDOWS 95 & 98 -
MISSING SCREEN CURSOR
If you have disconnected a serial mouse and the
screen cursor is not visible, you can reattach the
mouse and add a second serial card for the tablet,
or you can do the following:
1. Press Ctrl+Esc, then type "s" and "c" to open
the Control Panel window.
2. Use the arrow keys to select the Accessibility
Options icon. Then press Enter to open the
Accessibility Properties control panel.
Note that if this icon is not visible, you will
need to install this Windows component using the
Add/Remove Programs control panel.
3. Press Shift+Tab, then right arrow, right arrow
to select the Mouse tab.
4. Press Alt+m to select the Use MouseKeys checkbox.
5. Tab to OK and press Enter.
6. Answer Yes to the prompt on using the setting
for default. The screen cursor should appear.
INTUOS TABLETS: AFTER CHANGING THE TABLET
ORIENTATION, TABLET BUTTON ICONS DO NOT
APPEAR
When using the tablet in the Portrait or Landscape
Flipped orientation, the tablet menu button icons
will not display on your monitor. However, the
tablet menu buttons are still functional.
* SOFTWARE COMPATIBILITY NOTES *
WINDOWS MILLENIUM (Me)
This Wacom driver software was tested with a beta
version of Windows Me. Wacom cannot guarantee
that this driver will be compatible with future
releases of Windows Me. If you experience a
problem with Windows Me when using your tablet,
please check Wacom's web site at www.wacom.com
for a driver update.
LCD/PEN-TABLETS: WINDOWS 98 -
COMPATIBILITY WITH MULTIPLE VIDEO CARDS
If the PB-MAX video card is installed as Monitor #1,
other video cards may not function. If this occurs
arrange the video cards in the PCI slots so that the
PB-MAX card is not the primary monitor.
DELAYED OR MISSING PEN STROKES
When Sensiva is loaded it can cause missing or
delayed pen strokes in some graphic applications
(e.g. Deep Paint). If you see these symptoms,
exit Sensiva and check if they disappear.
Note: You can configure Sensiva not to load at
startup by going to Preferences under the
Customizing Sensiva menu and unchecking the "Launch
at Windows Startup" option. Sensiva can be loaded
manually by clicking the Start menu button, going to
Programs and Sensiva and selecting Sensiva.
MICROSOFT ACCESS V2.0
MS PROJECT 4.0
QUARK EXPRESS
QUICKBOOKS PRO 5.0
Using the pen to click or double-click in a field
causes the screen cursor to freeze. In this
situation, move your PS/2 or serial mouse to
unfreeze the screen cursor.
CORRECTIONS TO THE USER'S MANUAL
There are no corrections to the User’s Manual.
OBTAINING WACOM SOFTWARE UPDATES
If you have Internet access, you can download the
latest software updates:
USA, Canada, Central and South America
Worldwide Web: http://www.wacom.com/productsupport
Anonymous FTP: ftp.wacom.com/pub/drivers
Europe, Middle East and Africa
Worldwide Web: http://www.wacom.de
Anonymous FTP: ftp.wacom.de/pub
Japan
Worldwide Web: http://tablet.wacom.co.jp
Asia Pacific (English)
Worldwide Web: http://tablet.wacom.co.jp/asia-pacific
ORDERING PARTS AND ACCESSORIES
To purchase parts and accessories, call toll-free:
1-888-884-1870 (USA and Canada only) or visit Wacom's
web site at http://www.wacom.com/wacomdirect/ (USA
only). Outside of the USA and Canada, please contact
your local dealer or distributor, or call the Technical
Support Hotline (see the telephone numbers below).
OBTAINING TECHNICAL SUPPORT
If you need to contact Technical Support, use the
appropriate number for your region:
USA, Canada, Central and South America
Worldwide Web: http://www.wacom.com/productsupport
Phone: ++1-360-896-9833
(English, normal business hours, Pacific Time)
FAX: ++1-360-896-9724 (English)
Email: support@wacom.com
(English, automated mailback support)
FastFAX (USA and Canada): 1-800-922-7590
(English, automated support)
Europe, Middle East and Africa
Phone (Austria): ++43-(0)1-599 142 001
Phone (Belgium): ++32-(0)2-713 38 10
Phone (France): ++33-(0)1-69 32 49 31
Phone (Germany): ++49-(0)69-66 568 517
Phone (Italy): ++39-(0)2-45 28 1303
Phone (Netherlands): ++31-(0)20-581 3970
Phone (Switzerland): ++41-(0)1-342 0458
Phone (United Kingdom): ++44-(0)207-341 5521
Phone (Other countries): ++31-(0)20-581 3917
FAX: ++49-(0)911-9339 1844
Email: support@wacom.de
Japan
Phone: ++81-(0)3-3371-1583
FAX: ++81-(0)3-3371-1468
Email: tablet@wacom.co.jp
Asia Pacific (English)
Phone: ++81-(0)3-3371-1583
FAX: ++81-(0)3-3371-1468
Email: asia-pacific@wacom.co.jp
Wacom is a registered trademark, and Intuos
is a trademark of Wacom Company, Ltd. in the
United States and/or other countries. All other
brand and product names are trademarks or
registered trademarks of their respective
holders.
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.