3Com Corporation
EtherDisk Diskette for the EtherLink Plus Adapter
Technical Support
For repairs, spare parts and on-site services, please contact your network
supplier or authorized service center.
Returning Boards for Repair
---------------------------
If you return a board directly to 3Com, you need a return material
authorization (RMA) number before shipping. Call one of the 3Com service
and support phone numbers listed below for the RMA number.
Shipping information:
- The adapter must be wrapped in an antistatic bag. Use the
original container if possible. Do not return cables,
connectors or documentation.
- Mark the RMA number clearly in multiple locations on the
outside of the shipping container.
- Call 1-800-876-3COM for the shipping address.
Factory repairs take approximately thirty (30) working days and are returned
Priority 2. Return shipping and handling is included. Payment is by COD,
MasterCard, or VISA.
3Com Major Service and Support Phone Numbers
--------------------------------------------
1-800-876-3Com Continental United States, Alaska, Hawaii
416-477-3003 Canada
44-628-890670 England, Ireland, Scotland, Wales, Belgium,
Netherlands, Luxemburg
33-1-69-86-68-00 France, Spain, Portugal, Greece, Turkey,
Africa
49-89-67821100 Austria, Switzerland, Germany
39-2-2549741 Italy
If your region is not in the listed areas, please contact your network
supplier for assistance.
3Com Bulletin Board Service (BBS)
---------------------------------
Software updates, drivers, and product information can be obtained on 3Com's
BBS, called "CARDBOARD." For information on accessing the BBS, call
(408) 980-8204.
CompuServe: Ask3Com Forum
-------------------------
You may use CompuServe services to upload updated files and check information
posted by 3Com. To use this service, you must be a user of CompuServe. To
obtain your local CompuServe dial-in phone number, call 1-800-848-8990. After
you login to CompuServe, type "GO ASK3COM" to get into the Ask3Com Forum
menu.
Novell Technical Support
------------------------
For information on technical support for Novell's products:
- Call 1-800-LANSWER (Novell's main phone number is 801-429-7000)
- Refer to NETWIRE on CompuServe
- Contact your local Novell network supplier or authorized
service center
Microsoft Technical Support
---------------------------
For information on technical support for Microsoft's products:
- Call 1-206-454-2030
- Contact your local Microsoft network supplier or authorized
service center
IBM Technical Support
---------------------
For information on technical support for IBM's products, contact your
local IBM network supplier or authorized service center.
(%VER Technical Support v2.0b)
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.