3Com Corporation
EtherDisk Diskette for the EtherLink Plus Adapter
Troubleshooting
If the EtherLink Plus adapter diagnostic tests fail, the adapter might not be
defective. Check the following:
1. Make sure the adapter is completely seated in its slot. Review the
installation instructions in the EtherLink Plus Adapter Guide.
2. If you are running the group 2 tests, make sure that the adapter is
securely connected to a loopback plug or to a properly cabled network.
3. If you are running the group 3 tests, make sure that the adapter is
securely connected to a properly cabled network and that an echo server
is set up on the network.
4. Make sure that none of the adapter settings conflict with any other
peripheral or software program (such as 3Com's Extended Memory Manager)
installed in the computer. See the SYSRESRC.TXT file in the \INFO
directory on the EtherDisk diskette for a list of system resources used by
other common peripherals.
5. Make sure that the hardware jumpers for the I/O base address, DMA channel
and interrupt level are correctly set and match what you have specified
when you run the diagnostic program.
6. Make sure you are running the tests on an inactive network to which only
the computer being tested (and an echo server if running the Group 3
tests) are connected. Running tests while connected to an active network
can cause intermittent failures.
7. The slot in the computer may be defective. Install the adapter in
another slot and run the tests again.
8. The computer in which the adapter is installed might be defective.
Install the adapter in a functioning computer and run the tests again.
9. The loopback plug you are using might be defective. Try a different
loopback plug.
10. Replace the failed adapter with a known working EtherLink Plus adapter,
with the same jumper settings. If the second EtherLink Plus adapter fails,
something is probably wrong with the test environment, not with the
adapter.
(%VER Troubleshooting v2.0a)
Download Driver Pack
After your driver has been downloaded, follow these simple steps to install it.
Expand the archive file (if the download file is in zip or rar format).
If the expanded file has an .exe extension, double click it and follow the installation instructions.
Otherwise, open Device Manager by right-clicking the Start menu and selecting Device Manager.
Find the device and model you want to update in the device list.
Double-click on it to open the Properties dialog box.
From the Properties dialog box, select the Driver tab.
Click the Update Driver button, then follow the instructions.
Very important: You must reboot your system to ensure that any driver updates have taken effect.
For more help, visit our Driver Support section for step-by-step videos on how to install drivers for every file type.